Rathwood Reviews 4,901

Like most customers i ordered firewood that was being pushed away for delivery. I finally got part of my order in December 2025. Not birch but mixed hardwood (oak,birch,ash,black sally)with some bit o... See more

Ordered and prepaid for a Christmas tree early November. Was charged twice in error. Called customer service when I noticed double charge on visa statement a week later to get refund and was refunded... See more

Ordered logs in June for delivery in August 25. Constant delays. Constant fruitless calls to customer service. No logs by Christmas. Requested refund on 13 Jan. Was assured it was being "processed... See more

Terrible. Ordered swing chair last February to arrive June . Did not receive until end of August . Due to delay offered complimentary tickets to Santa train experience. RW booked us in for same but... See more

This company has fabulous furniture at great offers. I made a mistake and ordered a super king bed instead of king and I rang customer services and got a lovely girl but I got cut off from my side a... See more

JEAN P was very patient, helpful, and supportive throughout. I rang just to enquire about lead times, and ended up buying there on the phone. Didn't need to give a second thought. Getting a bed for m... See more

No delivery of wood 9 months after order and full payment. Many false promises of delays continually pushed out. I await a refund after cancelling at the end. Let's see if they are any more eff... See more

I love being able to book my appointment online, able to see date and times available. But the girls are so helpful if I phone as well. The salon is well decorated, warm and clean making it a relaxin... See more

I’ve ordered from Rathwood for the past three years, 3 different back garden corner and patio furniture sets, fire pits etc for myself and the grandparents. The quality of the furniture is super and... See more

Recently got some outdoor furniture there & got that, now unusual, personal level of service from Mr Keogh snr. Naturally friendly & chatty, with some real stories relating to the ‘Love-Seat’ that we... See more

Where is my oder, my reply to the emails, promised return call after being 2 hours waiting for someone to pick up order 7133 never arrived and now 10150 with no info since December cc can't provide... See more

The train ride and pantomime were a real treat. Staff were pleasant and obliging. Nice shop and fairground area to delay before or after the trip. A few disappointing elements different to all oth... See more

I ordered fire wood in October for deliver 4 weeks later. Delivery date kept changing. I tried to cancel 3 times. No response from Customer Support until beginning of January when they said they would... See more

Like many others, still waiting on refund with no timeline available from the company. Ordered winter fuel in October and after many delays, cancelled my order in late December. Obvious supply chain i... See more

Even though Rathwood is experiencing supplier issues at the moment, I'll stay their customer, as their products, delivery service and customer service are top notch! I spoke to Reine from their c... See more

Initially I made the Halloween booking and paid for it. Received no confirmation after numerous phone calls, texts. I thought customer service was very bad! Same thing happened when I booked for Chris... See more

Avoid at all costs!! Their products are fine however their customer service/communication is appalling. Ordered firewood first week of Sept promised Oct delivery. When I contacted them to enquire ab... See more

The reason I am giving a high rate is specifically for Jean P in customer service who was amazing. I made numerous calls about a refund and I got no satisfaction until Jean took over the case. She sor... See more

Appalling service ordered logs last Sept and booked delivery day for 5th Dec. Didn’t arrive and no communication whatsoever from Rathwood. Phoned in December to be told delivery on 5th Jan. Didn’t arr... See more

Refund received on 29/01/2026 via the Revolut chargeback prpcess for 2 pallets of oak. Order was placed on 01/06/2025 Initial delivery date was Mid Sep 2025 Contacted Rathwood for orde... See more

Ordered pallet of firewood on 19/10/2025 (had to be delivered in 1 month's time)After two and a half months of waiting,sending emails,try to ring them ( not a chance) requested refund on 29/12/25. Af... See more

Update - Feb 2026 Ordered - July 2025 Delivery date slipped frequently. Became concerned. December 2025 - we cancelled order and requested refund. No refund. January 2026 - we initiated ch... See more

False dispatch promises and ghost refunds Ordered 31/12/25 with guaranteed 72-hour dispatch. Three weeks later: no shipment, no tracking, no accountability. Customer service follows a predictable... See more

87 days waiting on refund. Order and paid for walk pad on 24th Nov, no item arrived, no contact from Rathwood, I contacted them in Jan, they said they would investigate, no correspondence back, I con... See more

I bought a dehumidifier on 17 December & still waiting for a delivery date almost 2 months later. I phoned so many times & customers service/sales are useless. I’m constantly fobbed off with lies that... See more

This company doesn't merit a star rating. I ordered a reclining chair at the start of December as a Christmas present with no update until I contacted them. Subsequently, an email came through stating... See more

Paid for logs in July 2025 to be delivered in Nov 2025,then Dec, then Jan and finally told March 2026. Asked for an alternative and today a very helpful lady called Molly sorted the issue for me.... See more

I’m just yet another customer who paid for wood log fuel on August 2025 for delivery in September. Rathwood keep pushing back the delivery date, the latest promise being for sometime in March. Explana... See more

Purchased a furniture online on December 24th 2025, Never got any response until end of January 2026. When I enquired over email got a response that furniture got damaged on transport. And to cancel o... See more

Same as many others. Firewood ordered SO242819 28th August 2025 and Money paid Delay delivery better price but order delivery date kept being pushed out Cancelled order 5th December as no confide... See more

i have been emailing this company Since December Between Faye,Ciara , Jess they keep telling me my order is with GLS, i put the tracking number in GLS nothing Worst Customer Service i have ever s... See more

Absolutely appalling in every aspect. Ordered firewood (€252.50!) on 28th November that was never delivered, emails are ignored and even when I've called to cancel the order and request a refund they... See more

Placed order for go kart on 19th November. After receiving confirmation email, delivery process never progressed. Tried phoning on multiple occasions, left in a queue each time. Would only move 1 or 2... See more

They'll take your order, take your money, cancel your order and refuse to refund you. Don't trust the positive reviews. They can't be legitimate considering the number of negative reviews - all with t... See more

Ordered wood in November...delivery was supposed to be in December but kept on being pushed back. Tried calling to cancel order and impossible to get through. Managed to get a confirmation that the o... See more

Shocking company. They cancelled my bedframe 4 weeks after processing my order and charging me. Im now waiting on a refund over 2 months on. No updates from customer service. Phone lines are impossib... See more

Ordered furniture in November which was damaged in transit and no replacement available, which I undertand can happen. Rathwood did not proactively reach out and I only found this out after calling my... See more

4 MONTHS after I cancelled my orders I received a refund on one of my orders today. It just happened to be the smaller one! This despite numerous emails/customer portal requests and follow up from rev... See more

I cancelled an order on 4th November 2025 and received an email saying they would refund me the €188.99 within 10 days of their accounts processing the refund. It is now February 2026 and no refund de... See more

Further to my review before Xmas, where we were waiting on firewood delivery since September which was prepaid & after several attempted phone calls (queue system wait of hrs!), & emails requesting... See more

Bought fuel online but it wasn't delivered on it's due date. I contacted Rathwood, no reponse. Finally rang & got through. The call centre couldn't confirm if fuel was in stock, when/if it would be de... See more

Ordered firewood on a wait and save deal back in June. Due for delivery September, delivery date kept getting pushed back but no communication. Constantly had to ring but customer service never had... See more

Well, update on the generic non informational reply from Rathwood. ‘Please check your portal for updated delivery information’ Guess what! Another 4 delivery date changes since then. It’s over 1... See more

Terrible and issue still not resolved. Do not order from this company. I placed an order online but when I received no confirmation email I made numerous attempts to contact customer service, eventual... See more

I am waiting since February last year for an order of logs. Kept giving dates for delivery. Still waiting nearly a year. Tried to contact unsuccessfully by email and phone. I even offered to take briq... See more

So this company remains the worst I have ever had to deal with. In summary fuel ordered last summer, multiple delays to October delivery date, canceled in December and waiting for a refund. The latest... See more