BisonOffice.com Reviews 1,471

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products purchased, highlighting the excellent quality and how well they match existing furniture. Consumers appreciate the prices, often finding them to be the best compared to other retailers. The ordering process is described as simple and clear, contributing to a positive overall experience. People also commend the delivery service, noting the quick shipping times and the careful packaging that ensures items arrive in perfect condition. In cases where damage occurred during shipping, the company promptly sent replacements without hassle, further solidifying their commitment to customer satisfaction. The team's responsiveness and helpfulness in resolving issues are consistently praised by reviewers.

Based on these reviews

Rated 5 out of 5 stars

Bison was an amazing experience for the completion of our new family room. We ordered one end table and loved it so much that we requested a second and they honored the same pricing as the first. Quit... See more

Rated 5 out of 5 stars

customer service is over the top! I purchased an item and it shipped more rapidly than I expected and was scheduled to arrive sooner than these larger items usually arrive. However, the item arriv... See more

Rated 4 out of 5 stars

Best price on a nightstand that matches a dresser I bought elsewhere. Beyond Bidon’s control but the front of the nightstand had a huge scratch in it. Never used bison but instead of dealing with reti... See more

Rated 5 out of 5 stars

Product shipped on time and quality of item exceeded my expectations. Unfortunately the predrilled holes on one leg didn’t align correctly, I was inpatient and didn’t want to deal with replacing so I... See more

Rated 5 out of 5 stars

Website was easy to navigate and checkout worked without any glitches. Items came very well protected during shipment, and even better, came on the anticipated delivery date in perfect condition. Th... See more

Rated 4 out of 5 stars

First time purchase from Bison, and with having read some of the negative reviews there was some hesitancy. However, there was only a 2-day delay from the initial estimated ship date, which is accepta... See more

Rated 5 out of 5 stars

I was hesitant buying such an expensive chair from an online furniture store but it paid off. I saw this chair in a local furniture store for almost double the price so I snagged this one on the Black... See more

Rated 1 out of 5 stars

Horrible company , very irresponsible regarding shipping their furniture, they just sell their items and the rest they leave it to the hands of postal companies , they can do whatever they want. my... See more

Company replied

Rated 5 out of 5 stars

The shipment arrived several days ahead of schedule which was great and unexpected. The price was exceptional and almost three hundred dollars less than at local stores. Although the bed frame arriv... See more

Rated 5 out of 5 stars

Purchasing furniture from Bisonoffice has been the best experience for us so far. Going to the stores and dealing with the sales/ delivery has been a hassle. Bison made it easy and seamless. My order... See more

Rated 5 out of 5 stars

I was initially skeptical because the price was so fair and competitive. I ordered and couldn’t have been more pleased with my experience! I received email notifications informing me of what to expect... See more

Rated 5 out of 5 stars

The team at Bison Office did a wonderful job following through on replacing a desk that I had bought for a Christmas gift. The desk arrived damaged in the shipping box. The team was fantastic!

Rated 5 out of 5 stars

Fast shipping, good packaging and chairs are great quality. They're sturdy, comfortable and the green color perfectly matches the green table I bought from another company. Bison Office customer servi... See more

Rated 5 out of 5 stars

We are very pleased with the product we purchased. What made the BisonOffice experience exceptional was their customer service. In tracking our shipment, there appeared to be a snag. We sent a quick n... See more

Rated 5 out of 5 stars

The first shipment arrived to us damaged. I immediately phoned Bison - a LIVE person took my call (customer service? Wow. Rare today!), they apologized for any inconvenience, and said they would get a... See more

Rated 5 out of 5 stars

Great experience! We purchased 10 dining chairs from bison office. The items came quickly and when we needed replacements for two parts that were damaged during shipping, they immediately sent out the... See more

Rated 4 out of 5 stars

Bison furniture price, with its free shipping , was unbeatable by anybody in the southeast North Carolina area. When I checked on shipping 250 pounds as a curiosity, I found it more expensive than t... See more

Rated 5 out of 5 stars

I highly recommend Bison Furniture I was so impressed with my entire experience. The prices are reasonable and the website was easy to use, and I received my furniture much faster than I expected.... See more

Rated 2 out of 5 stars

We were told delivery would be about 2 weeks, however, it was over 4 weeks. And when we finally received a delivery date and time, the delivery men contacted an hour prior to tell us it would not be... See more

Company replied

Rated 5 out of 5 stars

Just assembled a three drawer shelf unit. So well engineered and manufactured unit. Hardware and including cam connectors and drawer slides are top grade. All the pieces fit. Finishes are well done. E... See more

Rated 1 out of 5 stars

I am so shocked to see that Bison Office has such positive reviews! I ordered a bed for my teenage daughter in July because it was the style she was looking for. I was happy with the shipping speed, a... See more

Company replied

Rated 3 out of 5 stars

The loveseat itself is lovely. It arrived quickly. Assembly wasn’t super difficult for my daughter to do for me today, although instructions were written for the 3 cushion couch. There’s a stain, howe... See more

Company replied

Rated 5 out of 5 stars

The order process was simple and clear. The order fulfillment was fast and the delivery time was exceptional. When you can order something like furniture and receive it in under a week, I call that to... See more

Rated 5 out of 5 stars

The product is beautiful. I’m very pleased with my purchase of nightstands. There was a little glitch with the delivery of one of two items. One arrived super fast and the other was delivered to an i... See more

Rated 5 out of 5 stars

I was hesitant to order this table because it seemed from some of the reviews, if there's a problem with the item it may be difficult to return but I took a chance and ordered. The box came a bit bea... See more

Rated 5 out of 5 stars

We recently needed on extra chair to match our set of four chairs that we purchased years ago. We found the exact same type of chair hoping to match this fifth chair to the earlier four chairs. It ma... See more

Rated 4 out of 5 stars

All went well until I received the item and found out that one of the screw is missing. Not sure why they gave the exact count what is needed to install the table. I sent an email regarding the same o... See more

Rated 1 out of 5 stars

If I could give negative stars, I would. Long story short, I purchased 2 identical end tables and received one that ordered and a different, much cheaper one, repacked into the packaging of the one I... See more

Company replied

Rated 5 out of 5 stars

Have never had a bad experience with this company. Had an item arrive damaged and was immediately sent a replacement. Just ordered leather mission seating and was more than pleased. Have compared pric... See more

Rated 5 out of 5 stars

I thought the chairs for my dinning table were discontinued, and after a long search Bison Office had the chairs available. I purchased 4 and decided to purchase 2 additional chairs as backups. The c... See more

Rated 5 out of 5 stars

the very same night stand set I purchased from Bisonoffice.com were priced at a much higher price on 4 other websites. The buying process was real easy and delivered on time as promised. One of the ni... See more

Rated 5 out of 5 stars

The chairs we purchased were what was described and delivered when stated. After assembling, which was not mentioned, only one lock washer was missing and one chair has the slightest of wobbles. Overa... See more

Rated 1 out of 5 stars

Never received email confirmation, had to call to get order number and delivery date, then when it never showed up I called again to find it was cancelled with no notification. Added order info to... See more

Company replied

Rated 5 out of 5 stars

Bison had a great price on this recliner. It was shipped out very quickly by Fedex. Fedex was slow, however, so I did not get the chair until a week after the scheduled delivery date. The recliner... See more

Rated 5 out of 5 stars

BISON Office was the only source I found for counter stools to match the ones I already have. I wanted to purchase an additional 1 or 2, in the event mine deteriorate. I wanted to avoid the potentia... See more

Rated 5 out of 5 stars

Love my table w/stools. Just as described. Was a little skeptical because I didn't really know anything about the company; however, their price was the lowest as I ALWAYS shop around for the lowest p... See more

Rated 1 out of 5 stars

Purchased Ilyiano couch off website trusting the information they provided. This couch is pretty but has no cushion. Their deceptive description describes it as giving extra comfort to adults, the eld... See more

Company replied

Rated 4 out of 5 stars

Love the outdoor fireplace- bigger than I thought it was going to be. Super easy to put together- I did it by myself in an hour. In general, came through the mail in a reasonable time. Looks really... See more

Rated 1 out of 5 stars

I purchased a nightstand to a bedroom set to see if we would like it. It arrived and we decided we liked it so ordered the remaining bed and dresser with mirror to go with it. We were charged and... See more


Company details

  1. Furniture Store
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Interior Designer
  5. Living Room Furniture Store
  6. Storage Facility

Written by the company

Discount office supplies, maintenance & breakroom supplies, office furniture, janitorial supplies, shredders, binders, copy paper and more at low prices


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

5 Star

I ordered a side table. It was a good price point. It was shipped quickly without any issues. The fully assembled table was packaged so well that even though the outside of the box was damaged in transport, the table itself was undamaged and in perfect condition. The wooden table is heavy and substantial. I expect it to last for many years. Highly recommend BisonOffice.com

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Bison was an amazing experience.

Bison was an amazing experience for the completion of our new family room. We ordered one end table and loved it so much that we requested a second and they honored the same pricing as the first. Quite pleased with them crediting our account the difference. Also, the extremely quick delivery. Would definitely use this company again.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Christmas Saved

The team at Bison Office did a wonderful job following through on replacing a desk that I had bought for a Christmas gift. The desk arrived damaged in the shipping box. The team was fantastic!

23 January 2026
Unprompted review
Rated 4 out of 5 stars

Item scratched but good boy, fast ship

Best price on a nightstand that matches a dresser I bought elsewhere. Beyond Bidon’s control but the front of the nightstand had a huge scratch in it. Never used bison but instead of dealing with retina etc, I just sucked it up and I’ll try and cover it with some of the markers I’ve seen to repair furniture wood defects. I’d buy from bison again though. Great prices, item arrived quickly.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional order processing

The order process was simple and clear. The order fulfillment was fast and the delivery time was exceptional. When you can order something like furniture and receive it in under a week, I call that top level.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a leather top stool from…

I ordered a leather top stool from Bison. Stool frame is wonky and uneven. No adjusting feet on this stool. I reached out to Bison for exchange and was told that I should have tested product out sooner.

3 February 2026
Unprompted review
BisonOffice.com logo

Reply from BisonOffice.com

Hi Bridget,

Thank you for sharing your feedback. We’re sorry to hear that the stool frame did not meet your expectations; we take the structural integrity of our furniture seriously.

Looking back at our records, we see that you first contacted us regarding this order nine months ago. At that time, the purchase was already well beyond our standard return and exchange window, which is why we were unable to process a replacement.

We always recommend that customers inspect their items immediately upon delivery so that we can address any rare manufacturing defects right away. Because this request fell so far outside our policy period, we had to adhere to our standard terms.

We appreciate your feedback as it helps us monitor the quality of our leather-top range.

Best regards,
Bison Commerce

Rated 1 out of 5 stars

Horrible company

Horrible company , very irresponsible regarding shipping their furniture, they just sell their items and the rest they leave it to the hands of postal companies , they can do whatever they want. my items were supposed to be shipped on Monday but I received it earlier half and then when I checked with them were is the rest they said big and heavy item was left in the mailing room instead of delivering to my apartment.
They don't care to fix this issue at all.
I don't recommend them unless you love a very irresponsible and lazy company which just cares about their own profit not customers satisfaction

30 January 2026
Unprompted review
BisonOffice.com logo

Reply from BisonOffice.com

Hi Rosaline,

Thank you for bringing this to our attention. We are genuinely sorry to hear about the frustration you experienced with the delivery of your order and the communication regarding your building's mail room.

While we use third-party carriers for our deliveries, we still hold them to high standards and expect our customers to receive their items directly as intended. We certainly want to look into why your items were split up and why the heavier parcel wasn't brought to your door.

We would like to investigate this further, but as we currently cannot match your profile to a specific order number, we haven't been able to review the full history of your case.

Please reach out to us at help@bisoncommerce.com with your order details. Once we have that information, we can look into the courier’s actions and work toward a resolution for you.

Best regards,
Bison Commerce

Rated 5 out of 5 stars

customer service is over the top

customer service is over the top! I purchased an item and it shipped more rapidly than I expected and was scheduled to arrive sooner than these larger items usually arrive. However, the item arrived at a transfer point and the shipping label needed to be replaced. Item sat there three days, that when I called bison and the salesperson said he would contact the shipper direct. Must have worked, I received my item in good condition and am most pleased with product and my interface with Bison personnel,

11 January 2026
Unprompted review
Rated 3 out of 5 stars

The customer service has been great…

The customer service has been great however four of the pieces came broken and to wait for replacement pieces is ridiculous when I have an unbuilt piece of furniture

26 January 2026
Unprompted review
BisonOffice.com logo

Reply from BisonOffice.com

Dear Monica,

Thank you for your feedback, and we’re truly sorry that some of the pieces arrived damaged. We completely understand how frustrating it is to be left with an unbuilt piece of furniture while waiting for replacements—that’s never the experience we want for our customers.

As soon as this was brought to our attention, our team arranged for replacement parts to be sent out, and tracking information was provided so you can follow their progress. While replacement transit time can feel long when a project is on hold, we hope the new pieces arrive quickly and allow you to complete your setup without further issues.

We appreciate your patience and your kind words about our customer service, and we’re here to help if there’s anything further you need once the replacements arrive.

Best Regards,
Bison Commerce

Rated 1 out of 5 stars

bad business

The experience with my order I placed on December 11 has been entirely unsatisfactory. Although, the initial delivery date was set for December 24, the package was delayed by two weeks and did not arrive until January 8, which significantly disrupted my holiday plans. Upon arrival, I discovered extensive water damage on the furniture inside the shipping box. Notably, the exterior packaging showed no signs of moisture, suggesting the item was either shipped in a damaged state or repackaged while in transit. They denied responsibility and stated that I pay for the return shipping. As this damage is not a buyer’s fault, I maintain that it is company's responsibility to stand behind the quality of their products and cover the cost of the return. The damaged item is currently taking up essential space on my lanai, preventing me from using my own property.

11 December 2025
Unprompted review
BisonOffice.com logo

Reply from BisonOffice.com

Dear Customer,

Thank you for sharing your experience. We’re truly sorry for the delivery delay and for the condition in which the item arrived—especially given the timing around the holidays and the inconvenience it has caused you.

Damage to any product is something we take seriously, and we understand your concern regarding responsibility when an item arrives in unacceptable condition. Because we were unable to locate your order based on the information in this review alone, our team reached out to request additional details so we can properly identify your purchase and review the circumstances surrounding the shipment.

Once we have the necessary information, we are happy to look further into the matter and determine whether there may be alternative options available. While we can’t make any guarantees publicly, we do want to ensure your case is fully reviewed and handled appropriately.

We appreciate your patience and the opportunity to take a closer look, and we encourage you to contact our support team directly so we can continue the conversation.

Best Regards,
Bison Commerce

Rated 1 out of 5 stars

Customer Service is TERRIBLE

This company would not work with me at all. I placed an order for 2 chairs, but did not get a confirmation. I called Bison and was told by an employee that the order did not go through. I decided to get the chairs somewhere else. Apparently, the next day the order did go through. I was totally unaware because the ONE e-mail they sent me went to Spam. I called and explained all this to Bison and they would not acknowledge their fault or help in any way. They wanted me to ship the chairs back to them at a cost of $550 each! Lesson learned: Buy from your local store or Amazon.

21 January 2026
Unprompted review
BisonOffice.com logo

Reply from BisonOffice.com

Dear Cheryl,

Thank you for sharing your experience, and we’re truly sorry for the confusion and frustration this situation caused. We understand how upsetting it must have been to be told an order did not go through, make alternate arrangements, and then later discover the order was processed without your awareness.

While our system did generate a confirmation email, we recognize that email delivery issues (such as messages landing in spam folders) can happen, and we regret that this contributed to the misunderstanding. We also understand how disappointing it felt to reach out for help and feel that there was no flexibility or acknowledgment of how this unfolded.

Our return policy, including return shipping costs for large furniture items, is outlined on our website, but we acknowledge that policies don’t lessen the frustration in situations like this. Your feedback has been shared internally, as it highlights an opportunity for us to improve how we communicate order status and support customers when things don’t go as smoothly as they should.

We sincerely regret that this experience led to a loss of trust, and we appreciate you taking the time to share your perspective.

Best Regards,
Bison Commerce

Rated 5 out of 5 stars

Product shipped on time and quality of…

Product shipped on time and quality of item exceeded my expectations. Unfortunately the predrilled holes on one leg didn’t align correctly, I was inpatient and didn’t want to deal with replacing so I just turned leg and drilled new holes. Worked out fine and due to design of desk the original holes are not visible.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

We love these

We love these! Very well made, stiff and comfy and quiet. I wanted them for over a year. Thank you!!

Parker Barrel Chairs

20 January 2026
Unprompted review
Rated 5 out of 5 stars

What Was Promised

The chairs we purchased were what was described and delivered when stated. After assembling, which was not mentioned, only one lock washer was missing and one chair has the slightest of wobbles. Overall, we got what we paid for.

7 January 2026
Unprompted review

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