There were some issues with the furnitures that I have ordered. I contacted the support team multiple times but ended up waiting for the solution. When luckily IRIS handled my ticket , the conversat... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
We had a great experience with two-person team. Very professional. They delivered our new dining table, unpacked and took all the trash/packaging with them. They were very careful with the walls and... See more
Company replied
Winnie was incredibly helpful! She assisted me on Thanksgiving evening and made the whole ordering process on Homary so smooth and easy. She took her time helping me pick the right items and answered... See more
Company replied
Having read some disturbing reviews on this company after ordering a kitchen Island, I was concerned that if it arrived at all it would be damaged or incomplete and then there would be hassle tryi... See more
Company replied
I recently discovered that Homary’s products are truly high-end and exceptionally well-made. The items I’ve ordered so far arrived quickly and exceeded my expectations in both quality and design. Bu... See more
Company replied
I purchased a bench seat from homary, the service was excellent and the bench didnt disappoint, I had a small issue but morgan resolved that within minutes. The delivery time was around a week and I... See more
Company replied
The customer service department were brilliant. I made a mistake and ordered the wrong item and thought this is going to be an absolute nightmare to exchange. However it was the complete opposite when... See more
Company replied
Carl was very helpful with my Homary delivery. He looked into my enquiry and got back to me with an answer straightaway. The subsequent delivery went very smoothly and I received updates as my order p... See more
Company replied
Received notification that my item would be delivered tomorrow, but no one at home. Contacted via chat, they have changed this for me straight away. Really impressed with how easy this was to sort.... See more
Company replied
I've ordered from Homary three times, and each time, the product was perfectly packaged. My last order was damaged, even though it was very well packaged. I reported the issue, and I was assigned a de... See more
Company replied
Not always everything go smooth when you purchase a product. I had a big delay, parts missing and damaged parts in my delivery. But only when things go wrong is when you trully see if bu... See more
Company replied
We had a problem with the delivery. I contacted customer service, who were very helpful. They quickly offered us a solution to replace the damaged furniture. Very fast, attentive, and understanding se... See more
Company replied
Winnie was incredibly helpful, solved my problem, and provided excellent customer service. She is very friendly, went above and beyond by offering alternative options and even sent me a coupon to use... See more
Company replied
It was a bit tricky to figure out how to speak to a live person since the bot was not answering my specific question. Once I was connected to Morgan the experience was a 5, they understood my issue w... See more
Company replied
I reached out to Homary concerning an issue with the chandelier I ordered. The response to my concern was immediate! Morgan was very helpful in initiating the resolution to my issue. I was always trea... See more
Company replied
Morgan was excellent Since the delivery photo was different so I couldn't find it, but Morgan helps me to contact the courier and check it one more time. Thanks so much
Company replied
Super impressed with the quick response and help received from Winnie. Homary has proven to be a great company to deal with, quality products and fantastic after service.
Company replied
I ordered the 1500 lake blue console. It actually was delivered quickly but the flat pack assembly process was the most brutal I’ve ever experienced. It took me possibly 10 hours over multiple days. M... See more
Company replied
I had an issue with the delivery of my order, and the Homary team handled it exceptionally well. Although the shipping company couldn't resolve the problem, Iris from customer support took charge... See more
Company replied
I clicked on a link on a site to look at the Homary site. Immediately a window popped up saying my account has been created. It had a button to Confirm. I did not confirm. I shut down the brow... See more
Morgan was exceptional. I normally don’t like chatting but there is a live person who is on the other side an was very helpful
Company replied
Never buy from this company. They put wrong information on the website and after you buy they will blame you that you understand wrong. Big fraud company
Company replied
Morgan was a great help in supporting me with a damaged piece of my furniture which had in all fairness been well packed
Company replied
Excellent customer service. I ordered the wrong desk as I got the measurements wrong and the customer service person named Morgan was very helpful. Thank you!
Company replied
Getting to a real person was tricky, but Morgan was outstanding—understood my cushion issue and acted fast. Now hoping for quick delivery of the correct item.
Company replied
After a problem while assembling the cabinet. I needed a replacement part. Called the helpdesk and thanks to Carl I was able to order the part instead of a whole new item. Thanks again!
Company replied
Being able to reach customer service by chat and get a response right away was reassuring. The service rep was very understanding and worked to resolve my issue.
Company replied
Amazing customer service from Morgan. Query dealt with in less than 5 mins. Would highly recommend
Company replied
I had some questions about a purchase, I was answered immediately and given as much help and advice that I needed, thank you
Company replied
Winnie helped me solve my little problem quickly and professionally, for which I am very grateful to her.
Company replied
Excellent customer service, very kind and helpful. My issue was solved straight away without hassle.
Company replied
Winnie was excellent and took care of the issue with speed and accuracy. Excellent company and staff to do business with.
Company replied
Morgan was very helpful and professional throughout the process. Thank you for your support.
Company replied
Morgan went out of his way. Love this site always someone to talk to and they are doing something out of the ordinary for me
Company replied
Such lovely customer service. Thank you Morgon for helping me to get through the order issues.
Company replied
The atendent answer me quikly and cordialy. I am frustrading just by the long time company delivery .
Company replied
Morgan was very polite and helpful. He explained my options and ended up solving my issue.
Company replied
I purchased a high-value outdoor furniture set on 6 May 2025 (Belgium). Delivery finally arrived on 18 July: items damaged, parts missing, packaging in pieces. I reported it the same day w... See more
Company replied
Very satisfied with the overall shopping experience and follow up on my orders . Very professional customer service . My most recent contact person was “Winnie“ Thank you
Company replied
Winnie was amazing. Very professional and helped me resolve my issue with the best outcome
Company replied
Very helpful and fast. Morgan was able to resolve my order problem in less than 30min.
Company replied
Morgan was very polite and helpful, even though it turned out to be me at fault!
Company replied
Morgan dealt with the issue very quickly. Very friendly and professional.
Company replied
Great customer service! Very helpful and very polite. Thank you Morgan
Company replied
Great experience with Morgan. Helped me guide through the process.
Company replied
It was a speedy response and understood the issue straight away
Company replied
Company details
Written by the company
Homary is an international online home improvement and decor platform, connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices since 2012.
Contact info
959 East 3rd Street , 92879, Corona, United States
- 1-202-301-3539
- service@homary.com
- global.homary.com
4.7
Excellent
297 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful company
Had a broken runner, spoke to customer service and Morgan was very helpful and helped me replace my issue and was very polite
11 February 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Very effective and efficient customer…
Very effective and efficient customer service
11 February 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan is really helpful
Morgan is really helpful. Quick response from Homray really appreciated. Thanks.
11 February 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was very helpful
Morgan was very helpful and professional throughout the process. Thank you for your support.
10 February 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Gorgeous bench
I purchased a bench seat from homary, the service was excellent and the bench didnt disappoint, I had a small issue but morgan resolved that within minutes.
The delivery time was around a week and I received it within two days.
10 February 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Dining table.
We had a great experience with two-person team. Very professional. They delivered our new dining table, unpacked and took all the trash/packaging with them. They were very careful with the walls and the furniture. Highly recommend!"
29 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Edit reply
Delete reply
Winnie
Winnie was excellent and took care of the issue with speed and accuracy. Excellent company and staff to do business with.
26 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Winnie from customer service was super…
Winnie from customer service was super helpful
26 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Getting to a real person was tricky
Getting to a real person was tricky, but Morgan was outstanding—understood my cushion issue and acted fast. Now hoping for quick delivery of the correct item.
13 December 2025
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Winnie was helpful
Winnie made the process seamless and was very helpful.
7 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Excellent customer service
Excellent customer service, very kind and helpful. My issue was solved straight away without hassle.
7 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Quickly got back to me with solutions
Quickly got back to me with solutions
7 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Great Service, High End Products at Reasonable Prices
Morgan was able to answer my query promptly, and their products are high end at great prices.
7 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Homary is perfect, quality is top and prices are ideal.
I've ordered from Homary three times, and each time, the product was perfectly packaged. My last order was damaged, even though it was very well packaged. I reported the issue, and I was assigned a dedicated contact person from Homary Customer Service (Carl). The service and after-sales service were perfect. He listened carefully to my story and offered a perfect alternative. With Homary, you feel valued as a customer and are guaranteed excellent products of top quality at competitive prices. There are always attractive discounts, and you get what you deserve. I highly recommend them.
31 December 2025
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Amazing customer service from Morgan
Amazing customer service from Morgan. Query dealt with in less than 5 mins. Would highly recommend
3 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Mission accomplished!
Winnie was very helpful and updated our informations
3 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Excellent customer service
Excellent customer service. I ordered the wrong desk as I got the measurements wrong and the customer service person named Morgan was very helpful. Thank you!
4 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I was able to chat with a live agent…
I was able to chat with a live agent regarding my order.
3 January 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
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