BookBaby Reviews 5,421

I loved the product—the book cover they created. I would have given 5 stars for that. However, I was disappointed in the communication during the process. I felt like I was talking to a robot or AI. I... See more

I began writing a memoir as a keepsake for our children. But I am older and not entirely familiar with printing terminology or how to arrange text and photos in the manuscript. But BookBaby coached me... See more

Excellent!!! This is a great company for self publishing a print book. I’ve used them twice for photography books. From online price calculator, to support supplying perfect templates—inDe... See more

My experience with bookBaby was amazing, every time I called or needed assistance they were always there never making me feel like I was getting on their nerves or bothering them, they just keep encou... See more

Don't expect quality editing support (answers) from BB. Unless the author is highly knowledgeable using WORD or willing to read, study and learn (in lieu of getting answers) pass on BB. Also, if you... See more

Morgan at BookBaby walked us through every step of the way in publishing our children's book 'The Museum of Really Interesting Things.' He was very clear and helpful, and we appreciated his support... See more

Technologically for m me it was nerve-racking. With the help of my niece and Evan. The process became smooth. We were able to arrange conference calls that quieted my nerves. All was explained clearly... See more

Book Baby's formatting was totally unacceptable. There were multiple inconsistencies. Sometimes they fully justified the text; sometimes they either left or right justified it. There were multiple cut... See more

Without BookBaby, our children’s book might never have happened or it certainly would have taken much longer. As a new writer, I didn’t realize that many of the biggest hurdles come after the book is... See more

I’ve just finished my second project using BookBaby and couldn’t be happier about it. Their interfaces are simple and effective. I love the custom templates they have for the inside and cover of th... See more

I am on my third book with BookBaby, and that is after having poor experiences with other self-publishing companies, including some big names. Any future books of mine will be published with BookBaby,... See more

BookBaby provided plenty of detailed information needed for design including excellent templates. They promptly answered questions that I had. Uploading files was fast and simple. Quality of final pro... See more

Things started out well, but then it came time for distribution. And the print version of my book is STILL not available at any bookseller besides BookBaby. According to their own timeline, my book sh... See more

Very unprofessional marketing service. Signed up to promote an Amazon KDP book via Facebook. The ad copy that they sent back looked like a 5-year old did it. After multiple iterations, I ended up c... See more

They sure promise the world, but all I saw was more bills to pay. After being nickel-and-dimed for $$$thousands, under contract, there were no sales. Under the contract, I could not go through another... See more

Fantastic work on my eBook!!! If anyone out there is wondering if BookBaby can convert a file that is formatted as a script…they absolutely can 😃 They did a beautiful job with mine. Customer s... See more

BOOKBABY made our book publishing so easy! There were no extra charges for new online proofs, and Jaci Houston and Lisa Lynch spent ample time explaining the process and how to prepare the images. Th... See more

Excellent customer service! No matter how many times I called with questions each representative was knowledgable, and patient. As a first time self published author I wanted to make sure I chose the... See more

I am a local author and have been giving Intro to Self-Publishing classes many times. I always recommend BookBaby in each class because of two main reasons. 1. Quality of their printing is amazing. My... See more

I ordered a single copy proof of my unpublished novel from BookBaby. It was exactly what I was hoping for and then some! They were meticulous in making sure everything was in perfect order and they... See more

For a new author like me, I found it difficult to navigate through the online process of BookBaby. The contacts were friendly but unable to assist beyond flagging online forms to fill. Perhaps, I ne... See more

I specifically emailed support, and checked the 'author proof' only, and gave two weeks for production. The 'proofers' rejected my request 4 times. This is the second book which has had this issue... See more

I like the well-informed and expeditious support during the "front in"; eg, project coordination, editing, design and production. I really dislike the Distribution process! After a pre-sell period... See more

The quality of the hardcover books is excellent. Publishing is zippy quick. I think the process of putting book cover and dust jacket PDFs in their respective templates is needlessly complex. Some... See more

I spoke with several other book publishing companies, but after I spoke with Jesse, my initial contact at Bookbaby.com, I knew that I would be using their services. Everyone was so patient, kind, and... See more

BookBaby is an amazing company with which I have worked for years as both an author and editor for others. They are responsive, informative, friendly, and give fast and efficient service. I have ha... See more

From the first visit to the printed book…. Service was above and beyond. We worked with Cassidy who is absolutely amazing! and a phenomenal gentleman whose name can’t recall. He took our information w... See more

Poor follow-up from the Account Exec. to the Production team. She should have personally met with them to find out what went wrong. She didn't. I'm going to write 8-10 more children's books about t... See more

I have not completed my projects yet, but I anticipate the same helpful service I have received along the way. Everyone is pleasant and knowledgeable. They also have been patient with me, as this is... See more

Spammer. I never signed up for anything from this company, and they continue to send me email in spite of no interest from me. Edit re reply below: I have no account with BookBaby. I never sig... See more

While the line editing and overall feedback were welcomed, I had hoped for more developmental feedback. Also, the editor missed a few glaring errors in the timeline and character names. Fortunately, I... See more

My interaction was with the various teams employed to accomplish publication and promotion of my novel, The Fly Who Knew Too Much. It was always positive and helpful. Phone calls were always answered... See more

They are a scam. They made me promises than ignored them. They made it seem like I would get advertising included if I purchased a more expensive package. But when I asked why they were charging me ex... See more

BookBaby is, simply, the very best at what they do: produce the highest quality books. I've used them several times. This last time was my wife and my Memoir--tons of photos, in extra large size,... See more

I've been working with Cassidy Helikson and she has been fantastic in guiding through my book project! My wife will soon be making a book of her own and we are thrilled that we chose BookBaby and work... See more

My test proof book is above and beyond what I expected. The color, the paper thickness, the hardcover… The print itself. Absolutely beyond expectations. This is my first time and I'm going back for 25... See more

Your support staff was very helpful as I tried to navigate through your process. While I was finally successful in uploading my digital files correctly, I think the website could be more user friendl... See more

The cover and dust jacket are beautiful. I think the margins could be smaller thus making more room for the pictures, that seem small on some pages...while there are big empty margins. Overall, I'd do... See more

Customer service that is second-to-none! The process was simple and straight forward, with excellent guidance along the way. The finished product was exceptional, better than I imagined.

Like Linda Hawley, Katy, and the others in support. All patient, helpful and informative. Don't like mistakes made on two separate printings of my book that cost me time and money. Very disappointi... See more

They were great to calm my overwhelming anxiety over doing something I had never done before. Some of the publishing lingo that I was not familiar with was explained. I encourage new authors to entrus... See more

I did not meet the criteria for the book cover. Even though I accepted the design through your customer review process, you sent it back to me multiple times. What is the point of the proof that you p... See more

My project was placed on hold because of a formatting issue. I called and spoke with a very nice agent who encouraged me to take my time to correct the issue. When I was nearly done, I called in again... See more

I've never used your company before, and was interested in your quality and service. I was very happy! The color was exactly as I had envisioned, and it all looked just the way I wanted it to look.... See more

Their staff is very friendly. However, as a new author, they do not explain the process. They assume all new authors understand their procedures. They are very expensive with no measureable results.

BookBaby staff is always professional, timely, and kind. They will work with you and answer any of your questions or concerns. The prices are also transparent and precise. I am publishing my second... See more