I specifically emailed support, and checked the 'author proof' only, and gave two weeks for production. The 'proofers' rejected my request 4 times. This is the second book which has had this issue. In the end, the book arrived too late to debute it at the event - and thus - serious questions on who is paid attention to - the customer or the 'proofer' covering their behinds/jobs.

Also, even though one of the 'rejections' was for insufficient bleed for some images, the entire 540 page book was reduced scale, and does not have full bleed on any single top edge of the entire book. In other words, my bleeds fully met their template, and yet they printed the entire book with no bleeds on the top.

Other than that - well - it's pretty cool to hold the work in my hands.