Boxhero Reviews 6,304

I was pleasantly surprised with my Boxhero purchase! I appreciate the quality, soft feel and expanded pocket. I appreciate the message that the size was mismarked but they are true mediums. However... See more

I like your product. I'm 78 years old and comfort is important. My only concern is that there's no "care" information provided. Whenever I obtain any article of clothing, before I wear it, I wash it.... See more

The product is good, but doesn't "run small" as some suggested. Had I known, I might have ordered the next smaller size. The shipping is excruciatingly slow, for 2025. The fabric is soft, f... See more

Total scam merchants. Took over three weeks to deliver my order, sent the wrong size and now will not respond to E Mails requesting refund. The quality of the garment is also extremely poor - thin,... See more

1) The underwear: It's great! Great fit and comfort. Really makes a difference. 2) unbelievable customer service. I called with a problem and got an approprriate response that Iliked the respons... See more

Absolutely loved the underwear. Was definitely not what I have worn at all my entire life but am excited to make the change fully as soon as I can afford to buy more after the challenges of my sick w... See more

First underwear I can actually wear in years. Commando is ok with me but certain times and occasions call for underwear. These BoxHero don't cut, don't Make you sweat, and actually feel terrific! I LO... See more

WELL i want to say something to the BOXHERO GUYS i'm so happy that i buy a big pack of underware and take all my old ones OUT my new pack is AMAZING fresh flexible strecheable not roll up and the be... See more

Utter scam, the AI Bot will reply to negative reviews promising to rectify, but emails are never answered. Complete con. Don't be duped by the positive reviews. They're fake! You will be lucky... See more

Four-part Review: 1) Purchasing Boxhero Brief…be sure to use the very accurate sizing chart provided, plus great customer support. 2) Washing…very good result with no lose of shape or “elasticity” an... See more

They offer a 180 wash 45 day guarantee on site a pair has started to fall apart just after 30 days an a few washes and offer no guarantee after an email with images and said its over 30 days and will... See more

Its fake website and offers, got some stupid quality breifs. Ordered 10, got only 4 worst quality ones. Their customer care number is also fake. *Order Dispatched* Your order B-23086 from BOXHER... See more

Read all the reviews. Looked into the product and decided to give them a try. Competitive price against similar products advertised. Delivery was reasonable considering the items come from China. Rece... See more

I was reading that some people were moaning as their order was taking X amount of time to be delivered. Either I’m lucky or they aren’t as my order was on time and I am more than happy with the qualit... See more

#153579 that order is from November last year wrong model, wrong size, wrong quantity! I have order confirmation for 5+5 package, but I got only 5! From that time until now (2,5 mounts) i have wrote m... See more

Excellent transaction! Best boxers I've ever owned! What can I say, the product is exactly as described! The transaction online was smooth, very seamless, and shipping was quick, thorough, an... See more

There are some very important things to mention; the underwear is extremely lightweight and form fitting so you do not see bunched up boxers through your pants, they do, definitely breathe - wicking a... See more

Update!! Scammers!! Boxhero responded.....on this site. Sent multiple emails over a week n yet still no response. Absolutely pess poor customer service, no mention it was coming from China, took... See more

Worst company ever. Zero customer service. Ordered 5 plus 5 in size XL, received 3 pairs XL and 2 pairs of XXXL. So should have 10 but have 3!!!!! They promise resolution within their Trust Pilot... See more

I received my order in a reasonable timeframe. Ordered 11/15/25. Received around 11/25/25. Comfortable and lightweight. One pair separated at the waistband in about 6 weeks. They were worn a... See more

Ordered a couple weeks before Christmas. Finally arrived a couple weeks after Christmas. They sent the wrong size. Ordered M, received XL. Contacted CS, "Julia" kept insisting I pay to ship them b... See more

I wish I had looked here before buying! I see others have had similar experiences. More than a month after purchase - no product has arrived and requests for refund go unanswered. It all seems a sc... See more

The underwear is inconsistent in sizing. I have some that are very tight on me, while others hang off me like regular boxers. They tend to ride up between the legs and look like tighty whiteys. The wa... See more

Although a very nice, soft, well fitting and comfortable underwear product, the company is fraudulent, committing deceptive practices at every step. They say they will refund or exchange product bu... See more

Terrible experience all around. Took a couple weeks for them to ship original order. Arrived and the sizing was two full sizes smaller than normal. Reached out to customer service and they agreed to s... See more

I ordered 10 pairs in July 2025 - in less than 6 months, 7 of the 10 pair of underwear have come apart. Very poor quality! I would hope that this is not the norm. I have contacted customer servic... See more

Ordered my boxers on December the 11th have yet to receive them when it said 2 to 3 business days. Have emailed three to four times have left a voicemails on whatever phone number they have no one ret... See more

Twice I received wrong order after endless communication they agreed to send correct items in November, what they didn't. In December I was chasing my order and have been told they have shortage of i... See more

Still trying to get a call back, email, acknowledgement... Terrible customer service I should have read other people's reviews before ordering Do not order, buy anything from this company You... See more

I ordered, like many others, thinking that they're advertising proper sizes for the American public. Man, was I wrong!!! I ordered XXXL and the labels say XXXL, but they are like one-third the siz... See more

follow up to my 7/14/25 review. Finally received order & product was at least 2-3 sizes too smaill; therefore, of no value to me. I also tried to cancel all future order "committments" but phone numbe... See more

I ordered XXL and when they arrive were way to small. I ordered on April 25th, 2025 and received on May 13th. I requested a return label immediately and got the run around. My third email response... See more

It’s excellent!. I’ve never felt this comfortable and the material is so soft and skin friendly perfect for working out or long work days. The only improvement that I wish can be made for the future i... See more

DO NOT BUY FROM THESE- ABSOLUTELY SCAMMERS customer service is a BOT , fail to send items from the orders, sizes no where big enough, no branding no washing instruction labels , total waste of mon... See more

I have tried unsuccessfully for several months to cancel my subscription. Each time it takes several attempts to contact and receive a response from them. I call, the message says the number is not av... See more

I ordered 5 plus 5 free, I ignored the insurance as who takes that out on boxers, after I paid i find ive paid £9.99, insurance, i contacted boxhero and have had a generic reply since I put the order... See more

Love the design, material and feel, replaced all the cotton and poly boxers. However, they only last a fraction of the time same style in cotton or poly, different brands. Box Hero is best fit of an... See more

BOXHERO product is wonderful. The product took much longer to arrive than what I expected. Just a few days shy of one month. No communication was giving. I actually did not think I would receive the p... See more

Great product. Comfortable and good looking. Fantastic value. Easy to order and good tracking throughout the process. I can see I’ll ordering more in the future. One small suggestion, there are two... See more

Ordered a set of boxers, wrong size was sent, was told to keep them and pay for delivery for correct size, 6 months later still no delivery, get a email once a month with no update just they are looki... See more

I’ve tried many brands of underwear over the years, Boxhero’s are very comfortable, I haven’t had them long enough to know how they hold up on a week long fishing trip in the wilderness, etc., or afte... See more

Decent product. IMPOSSIBLE to cancel. I’ve been trying to cancel my subscription for SIX months. It doesn’t matter how or who I talk to, the boxes keep coming and I keep getting charged. Stick with Ha... See more

Wow! I never really expected to get excited about underwear, but these really changed my mind. So far, I have worn them for sleeping, for daily wear, and even for active sports competition. In all i... See more

Ordered in Feb., now June and still no merchandise. Have been in contact with them NUMEROUS times. Each time after the first email, receive the same old canned replies. Thank God Ordered using PayPal,... See more