Emmiera Group Reviews 10,467

The work involved re-covering six dining chair seats and was carried out professionally. The repairer answered all questions we asked and cleaned up any rubbish on completion. The chairs now look as... See more

I think it was Carl who was the french polisher ,he didn't only deal with the wardrobe he touched up the 3 other pieces of furniture, which I brought from oak furniture land a few years back.Done a f... See more

Our Technician was Greig. He kept us informed regarding arrival. He arrived on time and actually took his shoes off as soon as he came in without us having to ask. He was very professional, personable... See more

Ken the upholsterer visited our home to repair a new sofa that had been damaged during transit. He was extremely professional, knowledgeable, and friendly throughout the visit. The repair was complete... See more

Lukas arrived exactly within 10 minutes of the allotted time slot & set to work repairing the tiniest of splits in our Oak table. The repair did not take very long & the result is amazing. Even... See more

Shout out to Dave. Who gave our couch a damned good stuffing. Superb guy. Can't fault his work. Time will tell if the foam collapses again. Excellent communication from booking a convenient date to... See more

We didn’t deal with Emmiera Group directly. We had an issue with our new wooden flooring after furniture delivery. Mark from Acorn floor repair got in touch arrange a technician visit he phoned an... See more

Fabulous, an an amazing representative for your company, Stephen was very polite and seemed to know his stuff very very well and even helped with another query I had whilst he was there. Made both my... See more

We had Blaine as our technician and he arrived on the first hour slot from the period provided. He was really considerate by taking his shoes off when he came in the house and really professional in t... See more

14th November: Your engineer Andy was superb. Arrived exactly on time and quickly established how to resolve an issue with our wardrobes that was a bit more problematical than we first thought. He ach... See more

We had some furniture that needed tweaking which was not an easy job as it was a very large wardrobe. Our technician was skilled, kind and extremely diligent. He took great care and patience and achie... See more

Excellent service. Kept up to date with status throughout whole process from initial inspection visit to replacement. Very Friendly guys who came to fit the replacement Foam in our Sofa's they d... See more

5 stars for efficient, professional and friendly service. I was kept informed via email and text and notified via a call 15mins before the technician arrived. Karlos was respectful and did a perfect j... See more

Contacted them confirming issue with bent mechanism for recliner, not electrics, paid £85, engineer came out and said they don't cover or repair bent mechanisms, not one of their services. Apparently... See more

We were very impressed with technician John's work. He kept us informed of his arrival time and actually turned up. (Believe me, after weeks of assorted builders and other tradesmen's interesting se... See more

Absolutely delighted with the 'repair to my 2 armchairs by the lovely Karl. What a genuinely lovely guy who clearly knows what he's doing & waved his magic & made both armchairs as good as new. He was... See more

I had never even heard of this Company until our DFS recliner suite developed a number of faults and became very uncomfortable to sit on.Mark arrived within the prescribed time slot and set to work on... See more

I was dreading trying to sort out a small problem of a leg being wrongly fitted to a sofa I'd bought as I imagined that for something so minor there would still be a lot of a hassle. But I was wrong.... See more

Ian from Emmiera group came today to look at some faulty furniture purchased from Oak furniture land. He was very respectful removing his shoes very polite explained everything to us he was able to co... See more

We were kept well informed regarding Lee's arrival time and date with text messages which was extremely helpful. Lee was brilliant, helpful, friendly and very professional. He sorted out the problem v... See more

I thought I was getting a repair, but I ended up with a musical instrument. The Logistics: Contact center cancelled my original booking last minute & "out of the blue", then forced me to rebo... See more

Had them out a few times. Waste of space obviously on commission from scs to not accept faults. Even when its an obvious misalignment and can be seen . Got a reply stating they are unbiased et... See more

Issue was first reported in March '25. Technican ordered parts to replace faulty part. First attempt to repair showed that the part required had not arrived. Second attempt - appointment cancelled due... See more

Absolutely appalling. First callout to our sofa bought 4 years ago with full stain removal cover. Technician was a totally useless jobs worth he didnt even try to do his job he used every excuse he... See more

While having a TV Bed delivered and assembled , unfortunately my brand new cream carpet was marked!! The delivery guys were baffled as to where and what had caused the 2 12 inch black marks on the car... See more

As I was away for the repair to my mother's new sofa, I filled out the relevant form to change contract from myself to my sister. When the appointment time arrived all contact still came to me in Aust... See more

AVOID LAZY BOY AT ALL COSTS|&EMMERIA GROUP What was supposed to be a dream reclining settee and chair , the model Knoxville power recliner .Purchased after many store visits to SCS in Oldham Lancs ,... See more

Having had an issue with a 5 year old sofa from oak furniture land we found our insurance covered the fault Phil came out to asses it and filled up a week later after the claim was authorised and r... See more

My HSL riser/ recliner chair had gone saggy in the lumber region and the head section was overfilled which was giving me a bad backache and neck ache. Emmiera Group were very helpful. The technician... See more

Liars! Guy who entered my property to inspect my faulty sofa stated straight away that the sofa was in excellent condition despite the fact the cushioning/foam padding has failed in the seats... See more

I found finding and booking an engineer difficult online, far easier by phone. The dates just were not coming up online. Brendan the upholstery engineer was brilliant. Called ahead with half hour noti... See more

Terrible company, fabricated what I said , this company is not to be trusted to provide a honest, professional and impartial opinion.. obviously on commission from Argos.. I have proof of all the li... See more

Technician arrived at time advised he completed the repair and we now have two working settees after 3 months of waiting on parts etc. He made a good job of restoring the settee to factory condition... See more

Two young men came to fix a damaged leather sofa, they were exceptionally polite and carried out the repair very professionally. Gave me all the information I needed and warned about the smell from... See more

I had James come out from Emmiera Group to fix a sofa that I brought from Furniture123, it was damaged when delivered (not badly) so they arranged for a repair. Emmiera kept me up to date on timings... See more

The company will let you know the day before coming out of approx time for technician to arrive. On the day I was given updates on arrival time. He came prepared with protective covering where he... See more

The booking service was good, communications regarding time slot excellent. Paul gave us an 8am slot , his first visit. He was bang on time. Very courteous, removing shoes even though it doesn't b... See more

A technician came to my address from the Emmeira Group to look at my faulty memory foam mattress on behalf of CostCo.All he done was take some pictures no looking at why the foam has collapsed nothing... See more

Emmiera were contacted to carry out a small issue on our recently delivered sideboard from oak furniture land. Suitable date was arranged then I received a call asking if I’d be available on an earlie... See more

We have been impressed with Emmiera. The original cause was a broken hinge on an item of furniture bought from Oak Furniture Land. The problem was noted by the delivery men, and OFL organised replacem... See more

This company was booked through the furniture supplier who we'd bought a sofa from (and it arrived slightly damaged). The booking procedure was straightforward, communication was clear and painless. T... See more

The evening before we were given a time slot . The morning he was due to come we had a text to say he’d be with us in the next 20-30 minutes . He arrived , took his shoes off at the front door ( we d... See more

I was disappointed with the technician's report. He said that my wallbed was irreparable. Since his visit, I feel that the technician made little effort to think of a solution. The bed has now been... See more

First class service from a pleasant technician. Worked on 2 manufacturing flaws on a brand new oak table. By the time he'd finished the table looked perfect. He checked I had no allergies before h... See more