ENGIE Reviews 1,731

Unfortunately, we moved in during holidays period on 23rd Jan 26. All of your staffs would have enjoyed their holidays. You could have organized a Skeleton team to energize the new home movers. I woul... See more

Our change over wasn’t straight forward as our move had new/unusual meters. Especially gas. But they showed competence in completing what needed doing by the end of the day. Everything was turned on... See more

Engie at this point in time offers at least some return on F.I.T. After all, the domestic rooftop solar systems are privately owned and funded, and the excess electricity provided to the grid must ref... See more

When my power company halved their FIT, it was time for a change. With solar, battery, and an EV; Engie made total sense with their EV plan that includes a good FIT and a bonus ChargeFox voucher. Sign... See more

At this stage, it's an easy transaction. The promotion cashback is +++. However, the electricity rate is not quite competitive with OWO. It also would be good to offer better bundle rate to win mar... See more

Take way too long to resolve issues, far too many emails, phone calls and chats over the course of several weeks to achieve a favourable outcome.. extremely stressful, customer service people think... See more

Transferred my electricity account from Alinta Energy( outrageously expensive!!!) to Engie. Engie was recommended to me by a family member who has been extremely happy with this provider. Transfe... See more

Amazing customer service! I recently transferred my energy account to ENGIE, purely for reason of price. However, since needing a little assistance with something that needed correcting on my accoun... See more

I recently relocated from Sydney to Melbourne and had my electricity and gas account transferred. I was already an ENGIE customer and found the process very easy. ENGIE kept me well informed at every... See more

Engie Website has plenty of useful info and really easy to navigate and understand. It helped me to take the bold step to change my energy provider. I had previously been with my previous energy provi... See more

All went well after signing up in May until my electrician amalgamated the two services to my home and granny flat on 17 September, after I had informed Engie of the planned change (to save $2,25 per... See more

My wife and i were with Simplyenergy before it changed to Engie for many years. My wife passed away 18 months ago so I tried to find a better solution for prices and reliability. I soon discovered... See more

I switched to ENGEE last November and I noticed on my bill there is a high season demand charging $14.0760/kw. and next bill its 14.5452. I talk to one of there customer care person he could not give... See more

Don’t hassle customers to provide reviews. You’re a corporation. You don’t need positive reinforcement all the time, just provide the service you are being paid to provide and see how people react... See more

Worst customer service. They mucked me around. Spoke to 6 different customer service representatives over the space of 3 days to organise our gas to be connected. We have gone without gas and hot wa... See more

App usage review taking long time to loading. Terms interpretation not user friendly, such the solar data usage should display with electricity. Too much steps to find data that I'm after. Other compa... See more

Great retail plan, really suits my situation. Sign up was seamless. Chargefox voucher received but haven't loaded it yet 19 June update, just received the new rates starting 1 July, wow these guy... See more

I have used Engie since November2023 and have never experienced any problems. I sympathise with those who have experienced negative experiences I signed up for Engie during the Black Friday sale and r... See more

The whole process was really easy, filled out an online questionnaire and I didn’t get stuck on the phone bounced around to different departments trying to organize my connection. I was kept up to dat... See more

Have been without power for 6 days after being told it was successfully connected. Worst support when asking to speak with someone rather than live chat. All I’ve been told is that my issue has been e... See more

After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more

MyEngie made it easy to transfer the account from one person to another. The connection remained active during the change. The app was easy to install and set the account up. Can track the usage an... See more

Terrible customer service. Made me switch to a smart metre that they could never connect to . Still sending bill estimates that are completely wrong. Many dollars of solar feed in wasted and never pay... See more

“$185 More on My Gas Bill – Unfair Pricing!” Winter bill I was shocked when I compared my gas bills year-on-year — my usage barely changed, but I was charged $185 more this year! I contact... See more

The online “Sign Up Now” was super easy to use and they took care of everything so no having to deal with the previous energy provider. I had one question after signing up and it was answered after o... See more

Fairly poor sign up experience. Firstly, you’ve transferred my gas to a completely different address (i.e. not mine) and I’ve had to chase it up multiple times and it’s still unresolved. Furthermore... See more

In a time where people want products in an instant. This is great, we have the tech and are capitalising off it. I love that it’s easier to look around for the retailer that best suits your individual... See more

Was with simply energy a number of years ago and left when they become Engie, since switched back from AGL and I seriously regret it already. I have a smart meter, solar panels and batteries, like... See more

Power was meant to be connected by 6pm on Friday 24th October, it wasn’t connected until Monday 27th October. I called on Friday to make sure it would be turned on, as it hadn’t been, and was ensured... See more

Engie lays there plans out in a simple and easy to read manner, making it easy to choose which worked best for me. The sign up process was easy, fast and I received confirmation in an email within a f... See more

Address was picked up wrong, i tried to reach out for fixing and asked for address proof, even though I'm already connected to gas with Engie. Ben from Engie reached out and resolved everything.

Not good. Signed up, received and responded to request for NMI. Followed up multiple times with support, was eventually told the request had been closed and could not be re-opened. Overall, bafflingly... See more

Went with this company because we got solar Have been waiting several weeks for a meter changeover to a smart one. They keep cancelling the appointments, then promising a new appointment w... See more

I could barely understand the call centre operators ( Indian call centre). Terrible communication skills. They put me on the wrong plan twice. Got my name and address wrong. 1 week after signing u... See more

Ive has three energy companies tell me they have authority to connect my power remotely, turns out they cant due to my remote living. Very annoying that these companies insist they can connect you wit... See more

I was away overseas and found the whole process so simple to navigate. It took about 10 minutes toapply for the connection to my house. I received a prompt reply that my electricity would be operation... See more

Subject: Request for Urgent Update on Power Connection Dear ENGIE Team, I submitted a request to have my electricity connected with your services on Wednesday, but I am still with... See more

I’ve been with Simply Energy, now ENGIE for many years now and never had any problems relocating. The website is easy to navigate and I’ve organized everything online. They are awesome!!

I received a notification of a plan increase charge based on usage before we'd even received our first bill. It took 3 phone calls and an email before we got a resolution. In the end the plan i was of... See more

It was very easy to signup with engie and I heard about the perks from friend referral as well as victoria compare market prices are low to afford

The sign up is fast. I compared plans on the VIC Govt. website and went to the Engie website to sign up to ENGIE_solar elec. What I was offered on the website was ENGIE perks elec. Bait and switch. T... See more

Misleading advertisement on website vs in contract. Website mentioned about feed in Tariff of 12c however when contract had a clause that the inverter must be <10 kw. I already made plans to exit from... See more

Engie staff could not help connecting the electricity at our new rental. 3 chat room conversations over 2 hours on the phone. Waiting all day then sitting in the dark and cold for hours. 5 minute c... See more

I have been frustrated with my dealings with Engie. Not for their products or service but because I have let them know on several occasions that grant has passed away and you continue to send email ad... See more