Simona Joshi

Horrible.They don’t respect the client at all.And refund/return policy does not exist there.I am shocked to experience something like this in Australia. I have bought two book shelves and after assembling it by instructions, we realized that the shelf is leaned forward.(the second is still packed).There was no antifalling parts included, neither in the package, nor in instructions. Contacted the company they claim it was there, what an absurd lie, since instructions clearly indicates what parts are included. No permanent safety stickers on it as well.I have requested refund, they asked me to send item back at my own cost, and if it is in resealable condition they will give me a voucher, but i dont trust this company and dont want to have anything in common with them. They claim easy return policy, we have been exchanging 30 emails and still not possible to get they adress to return the item. I have lost 180 aud, but they lost the client and other potential clients who will read to this review and hear me sharing the horrible experience with Dshop.

After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward call Engie again. On my second call, I was assisted by Julee, who was extremely professional. She took the time to review the letter that had been sent to me, helped me understand the situation clearly, and resolved the issue immediately.

It is clear that you have some excellent employees like Julee, while others may require additional support or training.