SCAMMERS AND UNPROFESSIONAL
Andy was so unprofessional.. mr passive aggressive whos mastered the art in deflection..we arrived to a dirty farmhouse. rotted tabletennis they advertise on stayz with. and a bed that broke. they charge people 350 for a cleaning fee. and basically its theft. as the previous people who would of paid that fee certainly wasn't used for cleaning. andy was unaware of our arrival. had dates wrong. . a stay for 750 dollars ended up 2300 with deposits they make u wait a week to return. power and water cut out twice. apparently it was the tumultuous weather. even though we were out doing archery that day on a clear summy day. he was Inconvenienced we asked for a code to get in.. they charge for linen. literally no pillow cases. this group is fraudulent. it wasnt until i threatened legal action and recorded messages and pics he got the bed sorted and we didnt have to sleep on the couch. the actually property is beautiful. but the owners dont need this company working for them. as i will never refer anyone to this property because of exclusive escapes. Apparantly in the country it gets dusty. i don't think andy realises people are not silly and it was months of built up dirt. and there company are collecting all these cleaning fees ? its an outright scam.
passive aggressive sarcastic
it wasn't until the bosses at exclusive escapes came back on the Monday we were given a full refund.
Apparantly we shouldn't be upset about him not being prepared for our stay. and had incorrect booking dates. we shouldn't be upset our ned cpllapsed at 2am in the middle of sleep. Apparantly our granddaughters are not allowed to be upset the power went out and water cut out mid shower. . i was not going to leave a review but since andy decided to write a negative one regarding us when we go away 6 to 8 times a year. we are perfectionists with cleaning. and never bother anyone if there professional and do what there paid to do. MANAGE THE PROPERTY AND GUESTS.
i thought the days were gone when shonky real estate companys and sales staff existed. honest agents ia definately the norm these days. they are certainly making the most of covid prices . terrible representation of a beautiful property.