Hometime has been a great company to deal with in regards to the rental I’m in on Columbia Blvd W Lethbridge. They are always willing to answer your questions or concerns a very understanding company to deal with. 

Great rooms. Wonderful views, good walking tracks, good food and lounge area.

We booked Flinders Bay House through Private Properties but very disappointed as it does not meet the standards that we were expecting when booking through a luxury booking platform. The house itself is stunning although is in need of quite a lot of maintenance. For example BBQ is awful, floor rugs tattered, carpets and curtains stained, floorboards needing repainting, lots of light bulbs blown, broken outdoor furniture and thin grey old towels.

Maintenance aside, and with a house this size it’s understandable there will always be things that need doing, however the cleanliness and setup was absolutely not acceptable. Kitchens and bathrooms should be spotless but it looks like they have not had a deep clean since the house was built (8 years ago). Add to that the filthiness of eg furniture and light fittings, dead bugs everywhere, even bird-poo on one of the bedroom lamps -  it was certainly not the luxury experience we were expecting. 

It also felt like the family had just moved out and we were staying there as their friends rather than paying a premium price to stay. This is a fine line when the family use the house as a holiday home too. However I’ll give you an idea of what seemed below par for us:

- 1 bar of soap per bathroom, but no shampoo, conditioner or body wash 

- Hand soap in bathrooms were half-empty bottles of cheap Palmolive handwash

- The bathroom I was in did have some empty Aesop bottles of shampoo and conditioner in the cabinet, however it also contained a very old looking bottle of Tums and a used Betadine bottle and various other personal dirty old items. 

- In the kitchen, an almost empty bottle of Aesop had been topped up with water to extend it…

- drawers full of junk, rubbish and general grime

- Mouldy bathroom tiles, and I now seem to have a skin issue on my foot from using the shower.

- No welcome amenities (aside from some lemons off the tree in the back yard which were actually beautiful) - we stayed in an AirBnB a few weeks ago, and the house was provisioned with butter, milk, eggs, spreads, bread, cereals, juice and 2 bottles of local wine to get us started.

Lots of other little things that are too numerous to mention but as one example, with 2 open fires and staying 6 nights (and with no power on 2 of those nights) it would have been helpful to have more than 2 pieces of the fire starters provided. And I would have thought that torches and a first-aid kit would be essential in order to have the appropriate permits / insurances to rent the house out commercially. Thankfully we didn’t need one so we didn’t search for a first aid kit, but if it’s there it should be somewhere more obvious. Likewise fire blanket in the kitchen - I don’t recall seeing one.

Always love staying here when heading north for work. Five Stars!!!

Andy was so unprofessional.. mr passive aggressive whos mastered the art in deflection..we arrived to a dirty farmhouse.  rotted tabletennis they advertise on stayz with.  and a bed that broke.  they charge people 350 for a cleaning fee. and basically its theft.  as the previous people who would of paid that fee certainly wasn't used for cleaning. andy was unaware of our arrival.  had dates wrong.  . a stay for 750 dollars ended up 2300 with deposits they make u wait a week to return. power and water cut out twice. apparently it was the tumultuous weather.  even though we were out doing archery that day on a clear summy day. he was Inconvenienced we asked for a code to get in.. they charge for linen.  literally no pillow cases. this group is fraudulent.  it wasnt until i threatened legal action and recorded messages and pics he got the bed sorted and we didnt have to sleep on the couch. the actually property is beautiful.  but the owners dont need this company working for them.  as i will never refer anyone to this property because of exclusive escapes.  Apparantly in the country it gets dusty.  i don't  think andy realises people are not silly and it was months of built up dirt.  and there company are collecting all these cleaning fees ? its an outright scam. 
passive aggressive sarcastic 
 it wasn't until the bosses at exclusive escapes came back on the Monday we were given a full refund. 
Apparantly we shouldn't be upset about him not being prepared for our stay.  and had incorrect booking dates. we shouldn't be upset our ned cpllapsed at 2am in the middle of sleep. Apparantly our granddaughters are not allowed to be upset the power went out and water cut out mid shower.  . i was not going to leave a review but since andy decided to write a negative one regarding us when we go away 6 to 8 times a year.  we are perfectionists with cleaning.  and never bother anyone if there professional and do what there paid to do. MANAGE THE PROPERTY AND GUESTS.
i thought the days were gone when shonky real estate companys and sales staff existed.  honest agents ia definately the norm these days.  they are certainly making the most of covid prices .  terrible representation of a beautiful property.

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Best in Holiday Home

Companies(13)

Recently reviewed companies

Hometime

Freycinet Resort

privateproperties.com.au

Cairnsholidaypark

Exclusiveescapes

Newest companies

privateproperties.com.au

Freycinet Resort

Meltelbowvalley

Cairnsholidaypark

Goldstarstays

Hometime

Jacarandahousebandb

Exclusiveescapes

Related categories

Beach Resort

Bed & Breakfast

Cabin Rental Agency

Cottage

Cottage Rental

Companies
(13)