Sneaky hidden VIP charges, you think you are paying one discounted price for two pairs of shorts at £10 each, but hidden away in the terms you are agreeing to pay £59 a month for VIP! Its just a tot... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
A very misleading organisation. Unethical practice with there so called subscription offer. £54.99 comes out each month, many vulnerable customers may enter into this unknowingly and end up with n... See more
Company replied
Awful, awful sneaky customer service. I cancelled my mebership and weeks later still recieved a charge double of what it used to be. I spent hours on the chats being ignored, resorted to email who t... See more
Company replied
Awful terrible experience. Again, I bought a single pair of leggings, and Fabletics charged my £59.99 each month for 4 months. Yes I was slow to notice, but this is really poor form. This is a trick.... See more
Company replied
I've made multiple Fabletics orders over the past year and a half, and all of the products I have bought have been fantastic. The materials are good, and if you know what you're doing, the prices... See more
Company replied
Back in 2018, I was 15 and asked my parents for leggings from this brand. Unknowingly, as I signed up my email address I was automatically enrolled in their subscription service. Since my parents p... See more
Company replied
They are absolutely SCAMMERS BECAREFUL I purchased 2 legging one never come and some stuff they take one month to delivery and now they charge from my account 59,90£ For VIP!!!... See more
Company replied
I made ONE small purchase with Fabletics and later discovered I had been enrolled into a VIP subscription without realizing it. They charged me for two months automatically. No clear warning,... See more
Company replied
Charged a reoccurring membership with no benefit. I just made a purchase and must have ticked a kittle box or something, bexause they have charged me £60 for months, on my credot card where its h... See more
Company replied
I am giving one star because I cannot give 0. Bought something online, never arrived, costumer service NOT FOUND and then on top of everything after 2 weeks of my purchase they try to charge me for... See more
Company replied
We didn’t sign up for their VIP membership, yet they deducted the money fee automatically from the credit card. No way to cancel this membership either. No response on Instagram Also, the qualit... See more
Company replied
I was charged for a VIP membership that I did not order. I made one purchase, which I returned. I have never requested any other services from this company, yet they automatically registered me for a... See more
Company replied
I ordered something once and since then have repeatedly been charged 54 pounds monthly for a VIP service. I have made multiple attempts to end this payment however it is either ignored, I am not conne... See more
Company replied
Atrocious and misleading - wow. I bought one item from them and ended up paying a monthly amount for membership I was unaware I was enrolled in. No monthly email to inform me of payment or of any be... See more
Company replied
DO NOT BUY!!!!! purchased something not realising i would be signed up to £54.99 a month - have tried contacting them, no response, then spoke to someone on live chat which once explaining i want t... See more
Company replied
I have bought from Fabletics a couple times now and I think they are quite good in terms of quality, though the sizes seem a bit off and too big. However, I was cancelling my membership via the online... See more
Company replied
Total FRAUD!!!!! They charged my card for recuring membership without my concern- no option to cancel this stupid fraduline membership. Awful qualitity of the firts purchase to start with. Repoting th... See more
Company replied
Such a scam. Two times I skipped my membership and it still charged me. I returned an order and they did not refund the full amount. They told me it takes time to show on my credit card. It's been thr... See more
You cannot cancel membership with this company. They are an absolute SCAM. Month after month money is taken with no easy way to cancel membership. Its shocking. Money taken AGAIN this month.
Terrible company. Support staff mislead you and they flat out refuse to acknowledge this. Quality of the leggings is terrible they are see through and after 1 wash they went all bobbly. AVOID
Company replied
Terrible awful quality clothes. All went in the bin. Took out a secret membership. Cancelled it. Still took the huge payment. Customer services claimed they couldn’t help and sent a link to sort it.... See more
Company replied
Fraud! Stay away! When you buy clothes from them they sign you up to pay £60 a month without consent or awareness from the buyer. I contacted them to ask for a refund of £500 that they took out of... See more
Company replied
Are you taking the ? I paid with Apple Pay for two sales items I did not sign up to a membership and I would not shop here. I bought two presents at Christmas for women. There was no clear indication... See more
Company replied
Fabletics is like watching your football team score a screamer in the 90th minute… only for VAR to disallow it because the referee sneezed. The clothes? Exceptional. Top-tier joggers. H... See more
Company replied
Truly awful. At no point was it made clear that I would be subscribing. Took nearly 30 mins to cancel. Kept trying to keep me even though I was so annoyed. Awful how I had to keep on and ask 6 times t... See more
Company replied
I wanted to unsubscribe from Fabletics. To stop them sending me information. The website does not allow to unsubscribe.I then realised they are Debiting my account every month without... See more
Company replied
I bought a bra that was barely worth £20 over 3 months ago. I have it would seem unknowingly signed up to a £54.99 per month subscription. You have taken £164.97 from me so far. I have emailed and... See more
Company replied
Fabletics’ business model feels deliberately deceptive. I was charged £60 unnecessarily, and once they have your money, cancelling is made intentionally difficult. The “VIP membership” is not c... See more
Company replied
Don't bother, you are better off buying somewhere where you don't have to have a subscription. The clothes are nice but i'm 100% sure you can get the same quality elsewhere. Everytime you buy someth... See more
Company replied
This company is simply a scam. You're lured into buying an item from them on a heavily discounted price (70% off their retail price), on the condition that you sign up to their VIP membership. Being a... See more
Company replied
Got sneakily signed up for a £60 monthly membership for 4 months Avoid at all costs
Company replied
Worst experience ever had , they are so rude and tbh the material they used for clothing are so bad for the skin, it’s 💯 plastic for people will read this review to understand why I come here and wr... See more
Company replied
Comfortable activewear but the membership system can be confusing at first
Company replied
1.2
Bad
102 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I ordered 2 pairs of trousers and got a…
I ordered 2 pairs of trousers and got a free top. One pair of trousers were out of stock. The top was too big so I arranged an exchange. I returned the original top, only to finds they resent me the same size and charged me £59.95 for it.
Do not buy from here
1 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They are absolutely SCAMMERS BECAREFUL
They are absolutely SCAMMERS BECAREFUL
I purchased 2 legging one never come and some stuff they take one month to delivery and now they charge from my account 59,90£
For VIP!!!
they put offer on you buy and after they charge you and say you signed subscription
That’s ridiculous they are FULL SCAMMERS AND TAKING YOUR MONEY
AND THE CLOTHES THW QUALITY IS NOT GOOD
SCAMMERS give my money back .
Don’t waist your time try talking with they
Really don’t care the help line say straight do dispute and never answer
BAD
8 February 2026
Unprompted review
Reply from Fabletics
Hello Tanielle, thank you for your feedback, although we regret that you are so dissatisfied.
However, we would like to clarify a few points: Our hotline advising customers to open a "dispute" (payment dispute) instead of resolving the issue is absolutely not in line with our procedures and service standards. Our goal is always to find a direct solution together with our customers.
We would also like to emphasize that we do not charge any hidden fees. VIP membership is an optional and voluntary model that is clearly communicated at the time of purchase and actively confirmed by the customer. We also provide transparent information about the monthly charges in advance. It's a shame that you missed this information.
Regarding your missing delivery and the quality, we would like to investigate this immediately. We will send you a message to request your customer information so that we can take a close look at your case and the shipment status.
Best regards,
Lilly - Team Fabletics
AWFUL TERRIBLE EXPERIENCE. AVOID AVOID
Awful terrible experience. Again, I bought a single pair of leggings, and Fabletics charged my £59.99 each month for 4 months. Yes I was slow to notice, but this is really poor form. This is a trick. Then when I asked them about this via email, Fabletics denied having my email address, even though I have the original email confirmation. Avoid this business at all costs. Even if I did want the "VIP", what did I get for £59.99!!??? Absolutely nothing. Yeah, great experience guys. Really looking after customers eh!!?? You guys suck big time.
5 January 2026
Unprompted review
Reply from Fabletics
Hello customer,
We truly appreciate you taking a moment to share your thoughts with us. It honestly saddens us to know that we missed the mark during your experience, as we never want a member to walk away feeling unheard or upset. Your feedback is a gift that helps us grow, and we would love the opportunity to make things right and clear up any lingering confusion.
We realize that our membership style isn't a perfect match for everyone, but we want to make sure you feel confident in using it to your advantage. Our community program was created to wrap together great savings and free shipping with the freedom to shop on your own terms. Even though there is a monthly rhythm to the program, you are never locked into making a purchase or paying a fee. By simply popping into your account during the first five days of the month to hit the skip button, you can keep your VIP status and all its perks for free. We really want you to feel like you are in the driver's seat when it comes to your account and your spending.
If you want to dive a bit deeper into how everything fits together, you can find a friendly guide right here: https://www.fabletics.co.uk/how-membership-works.
Most importantly, we would love to connect with you personally to ensure we’ve taken care of your specific needs. Please feel free to reach out whenever you have a moment via email, phone, or our live chat. Our team is here every single day, and we are all very eager to give you the kind, personalized support you deserve to turn this experience around.
Best wishes,
Dora
Fabletics Team
Do not buy there
I made ONE small purchase with Fabletics and later discovered I had been enrolled into a VIP subscription without realizing it.
They charged me for two months automatically. No clear warning, no obvious confirmation that I was signing up for a monthly membership. This is a classic subscription trap.
I never intended to join VIP. I never knowingly agreed to recurring payments.
Now I’m forced to open disputes through PayPal just to get my money back.
This business model is designed to rely on people missing the “skip month” window. That’s not transparency — that’s manipulation.
Customer support is slow and difficult to reach, and the whole experience feels deliberately confusing.
My advice: AVOID FABLETICS.
If you buy once, watch your account closely — they will happily keep charging you.
This isn’t how honest companies operate.
21 November 2025
Unprompted review
Reply from Fabletics
Dear Amir,
Thank you for your review.
We are sorry that you had an unpleasant experience with us. To avoid any further misunderstandings, we would like to clarify a few important points.
Our VIP terms are never hidden. If you select VIP offers or preferential prices at the checkout, you will be explicitly informed about the membership. You must actively confirm this membership before completing your order. If it was not your intention to subscribe to the VIP membership, you can cancel it at any time.
You don't necessarily need to receive a VIP credit every month. If you don't want one, simply click the 'Skip this month' button between the 1st and 5th of the month. Nothing will be charged, and you will still retain all your VIP benefits. To ensure our valued VIP members don't forget to skip, we send a reminder at the beginning of each month. If you don't skip your membership, you'll receive a VIP credit after this period, which you can redeem for a set, outfit or individual item worth up to €80.
You can find all the information about our VIP membership at this link: https://www.fabletics.de/how-membership-works
We apologise if you did not find the process transparent enough. Our goal is to provide you with a fair and transparent membership experience. To clarify your issue, we would like to contact you to find a solution. We will contact you shortly to request your customer information and process your request.
We ask for your patience. Rest assured that we are working hard to find a solution as quickly as possible.
Best regards,
Peter - Fabletics Team
Debited my account without authority
I wanted to unsubscribe from Fabletics. To stop them sending me information. The website does not allow to unsubscribe.I then realised they are
Debiting my account every month without my knowledge
I have made only one small purchase with Fabletics.
I did not even know I had a membership with the company.
They have stolen over £300 since August 2025.
My bank are now passing it to the Freud department.
My advice is AVOID FABLETICS DO NOT PURCHASE ANYTHING FROM THEM . ONCE THEY HAVE YOUR DETAILS THEY HELP THEMSELVES
In the last ten minutes Fabletics have replied to Trust. pilot. They suggest I contact them . I tried phoning
I was 17 th in the queue for 29 Minuets. I tried messaging Mark Ralea the director and Kelly Lau his accountant. I have asked both director and accountant to call me , I have not had any reply.
These people know why I am not happy with them. They only need to read all the Trust Pilot Reviews.
Many being scammed just like myself.
It is 24 hours since my last update with this company.
This morning I phoned the support line at 9 am.
I had a very interesting and lengthy conversation with the support team. After 40 plus minutes he promised a full refund of the money they had stolen from my bank. I have received an email to confirm the whole conversation and the confirmation of a total refund.
Let’s hope I receive this within the next 5 days as they have promised.
15 January 2026
Unprompted review
Reply from Fabletics
Hello Mrs Hughes,
Thank you for updating your review, and for taking the time to speak with our customer support team.
We are genuinely sorry for the frustration and distress this situation caused you. We thank you for connecting with us after we reached out via email, as this allowed us to fully review your account and work with you toward a resolution.
We also want to clarify that our VIP membership is activated only when selected during the checkout, and agreeing to our terms and conditions. That said, we understand that this process was not clear enough in your experience, and we regret any confusion this may have caused. Your feedback highlights the areas where we need to improve communication, and we take that seriously.
Once again, we appreciate you giving us the chance to assist you and resolve this situation for you.
Should you need any further assistance, our support team remains available to help.
With care,
Lena
Fabletics Team
I was charged for a VIP membership that…
I was charged for a VIP membership that I did not order. I made one purchase, which I returned. I have never requested any other services from this company, yet they automatically registered me for a VIP membership without my permission and continue to bill me monthly. Cancelling it is not easy.
12 January 2026
Unprompted review
Reply from Fabletics
Hi Gabriela,
Thank you for sharing your feedback. We understand your frustration, and we apologise for the confusion.
At Fabletics, we strive to be transparent about our VIP program, providing clear information during the sign-up process and in follow-up emails. When your first order was placed, the VIP membership was selected and confirmed at the checkout. The membership unlocks special member pricing and many benefits:
-up to 50% off regular prices
-full acces to the FIT app ( workouts, programs and challenges)
-free returns and exchanges
-early access to the newest drops
-reward points for every purchase and review
-and many more
Our program is completely free with our skip system-each month you have the option to ‘’skip the month’’ within the first five days of the month.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
We apologise for any frustration this may have caused, and we encourage you to reach out to our customer support team:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp: Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: [email protected]
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
Fraud
Fraud! Stay away! When you buy clothes from them they sign you up to pay £60 a month without consent or awareness from the buyer. I contacted them to ask for a refund of £500 that they took out of my account and they said I have only £80 credit to spend on their sight and refuse to refund Any money paid. They was taking money out of my account and I was unaware. Where has my money gone? Ive raised an issue with PayPal and going to take this further! Do not buy!
10 January 2026
Unprompted review
Reply from Fabletics
Hello Donna!
We're very sorry you're dissatisfied with your experience. However, we'd like to clarify a few points.
Our VIP membership isn't a hidden subscription, but rather an optional model that offers our customers exclusive preferential pricing. When you choose a VIP price or welcome offer during checkout, the corresponding terms and conditions are clearly displayed during the payment process and in the confirmation email.
The membership is completely flexible. You can simply pause it any month between the 1st and 5th, and no payment will be taken. If you don't pause, a credit will be generated, which you can use flexibly for items or two-piece sets worth up to £80. This way, your money isn't lost but remains available as credit.
Since your satisfaction is important to us, we'd like to look into this in more detail. Please contact us directly through our customer service or send us a private message on Facebook or Instagram. We're happy to help!
Best regards!
Lilly - Fabletics Team
Got sneakily signed up for a £60…
Got sneakily signed up for a £60 monthly membership for 4 months
Avoid at all costs
10 January 2026
Unprompted review
Reply from Fabletics
Hi Lance,
We are very sorry that your experience was disappointing.
We want to clarify that Fabletics does not enrol customers into a monthly subscription without consent. During checkout, you choose if you want to become our Member, and you need to agree to the terms and conditions. We make sure that all the info about our VIP program is transparent and clear, and your input will be used so that we improve our service.
As a VIP member you are not obligated to buy or pay each month. To keep all the benefits of the VIP membership for free, you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
If you don't skip, we convert monthly fees to Member Credits so that you can use them on the website for items that worth up to £80 and even a two-piece outfit.
You can find all the important information at this link: https://help.fabletics.com/hc/en-gb
Should you have any questions or need help, please do not hesitate to contact us via our social media channels (Facebook or Instagram). We are always happy to help!
Best regards,
Peter - Fabletics Team
Scam
Are you taking the ?
I paid with Apple Pay for two sales items I did not sign up to a membership and I would not shop here. I bought two presents at Christmas for women. There was no clear indication that I had to sign up for the sale price. Absolute criminal £59.99 a month ? For what for “savings” are you crazy. How’s that saving
7 January 2026
Unprompted review
Reply from Fabletics
Hi Anthony,
Thank you for sharing your thoughts with us. We truly understand the frustration this situation has caused you , and want to assure you that we’re here to help.
The VIP membership offers one of the two shopping options we provide. The other option is to shop with a one-time purchase at our regular prices. The customers choose the option at the checkout, and if the VIP membership is selected, you need to agree to the terms and conditions.
To ensure our VIP members can enjoy their benefits without any charges, they have the option to click the "Skip the Month" button between the 1st and 5th of each month. We want to make sure you have the flexibility you need.
Our subscription program is designed with our valued customers in mind, offering exclusive benefits such as discounted prices, reward points, personalised outfit recommendations, access to the FIT app, and much more.
For more information about our program, please visit
https://www.fabletics.co.uk/how-membership-works.
https://www.fabletics.co.uk/terms
We would love the opportunity to review your account and work with you to resolve this matter. Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
- **Telephone:** 020 36953 831
Available: Monday to Sunday, 9 AM - 6 PM
- **UK Web Chat:** Monday to Sunday, 9 AM - 6 PM
- **WhatsApp:** Monday to Sunday, 9 AM - 6 PM
- **Facebook Messenger:** Monday to Sunday, 9 AM - 6 PM
- **Email:** [email protected]
We genuinely appreciate your understanding and look forward to supporting you.
Thank you for your understanding and patience.
Warm regards,
Lena
Fabletics Team
Sneaky hidden VIP charges
Sneaky hidden VIP charges, you think you are paying one discounted price for two pairs of shorts at £10 each, but hidden away in the terms you are agreeing to pay £59 a month for VIP!
Its just a total scam, where although they do state that the £59 will be charged they try to hide it as much as they can get away with. I'm sure a lot of people would get caught out paying a lot more than they first thought.
7 January 2026
Unprompted review
Reply from Fabletics
Hello Chris,
I am so sorry that our membership experience fell short of your expectations and left you feeling frustrated. We never want our customers to feel caught off guard or misled, and it’s clear we missed the mark here.
Thank you for being so candid with us. Your feedback highlights exactly where we need to improve our transparency and simplify our systems. While we do provide a guest checkout and the option to skip months, I realize those features don't change the negative experience you’ve already had.
We want to fix this. Please connect with us through our live chat, give us a call, or send an email so we can review your account details together. Our team is available daily and is ready to find a resolution that works for you.
Best wishes,
Dora, Fabletics Team
Fabletics is a SCAM
Fabletics’ business model feels deliberately deceptive. I was charged £60 unnecessarily, and once they have your money, cancelling is made intentionally difficult.
The “VIP membership” is not clearly explained, and charges are applied even when you do not actively place an order. This is not a transparent subscription — it is a subscription trap. The cancellation process is frustrating, time-consuming, and clearly designed to discourage customers from leaving.
Customer service is unhelpful and does nothing to resolve the issue or offer a refund. Instead of taking responsibility, they rely on fine print and confusing policies to justify taking your money.
This is not how a reputable brand should operate. I strongly advise others to stay away unless you are prepared for unexpected charges and a nightmare cancellation process. I will not be using Fabletics again.
5 January 2026
Unprompted review
Reply from Fabletics
Hello, Gunveen:
Thank you for sharing your feedback. We sincerely apologise for any inconvenience you may have experienced. We always aim to provide clear and transparent information on our website so that our members can easily find all the details they need. However, we understand that sometimes things may not be as clear as intended, which is why we encourage all our members to reach out to our customer service team whenever they have questions or concerns. You can find the different ways to contact us here: https://help.fabletics.com/hc/en-gb.
Regarding our VIP membership, please note that it can be free if you choose to skip the month. This option is available from the 1st to the 5th of each month, allowing you to avoid the monthly charge. Additionally, if you receive a credit, it can be used at a value higher than the amount charged, specifically £80, which is one of the benefits of being a member.
If you need any further assistance, please do not hesitate to contact our customer service team . We are here to support you and take your concerns seriously. We are sorry if you did not like your previous experiences with our customer service but we hope now everything will be better. Our priority is to ensure that all our customers are satisfied and that any issues are resolved promptly.
Best regards,
Alex, Fabletics Team
Awful
Awful, awful sneaky customer service. I cancelled my mebership and weeks later still recieved a charge double of what it used to be. I spent hours on the chats being ignored, resorted to email who told me i could be refunded through a chat. To then wait half hour to get onto the chat and be called a lier and have my refund refused and time waisted. I asked to have the conversation to be put through as a complaint and instead they ended the chat. Awful, awful people.
... after fabletics response to my feedback here I have still not been contacted by anyone.
30 December 2025
Unprompted review
Reply from Fabletics
Hello, Amy:
Thank you for the review. We are truly sorry to hear about your experiences and the frustration this has caused. Please accept our sincere apologies for the way your recent chat ended; this is not the level of service we strive to provide.
Our customer service team is here to support you every day, and we genuinely give our best effort to resolve every case we receive. Regarding the charge you mentioned, our policy requires a 30-day notice period for the membership cancellations. If a payment was processed within that window, please know that the amount charged remains available as a credit on your account and can be used towards your next order.
We value your membership and would like to ensure this is resolved correctly for you. If you have further questions, please reach out to us so we can look into your account details together.
Best regards,
Alex, Fabletics Team
Terrible company
Terrible company. Support staff mislead you and they flat out refuse to acknowledge this. Quality of the leggings is terrible they are see through and after 1 wash they went all bobbly. AVOID
14 November 2025
Unprompted review
Reply from Fabletics
Dear Hannah,
Please accept our sincerest apologies for the negative experience you had with us and for the disappointment regarding the items you received. It is always our goal to provide a personalized and seamless service for every customer, and we are genuinely sorry to hear that we fell short of those expectations in your case.
We recognize that our membership model may not suit everyone, and we try our best to be as clear as possible about how the sign-in process and subscriptions work. Our intent is for the membership to offer flexibility and value, allowing you to skip a month or cancel whenever you wish, and we truly regret if these details were not communicated clearly to you.
It is also concerning to hear that your interactions with our support team did not reflect the high standard of care we strive to maintain. We would value the opportunity to make things right and address your specific concerns more closely. Our team is available every day, and we invite you to reach out to us via email, live chat, or phone so we can look into your account and provide the support you deserve.
Kind regards,
Dora
Fabletics Team
Terrible pricing/subscription model.
22 December 2025
Unprompted review
Reply from Fabletics
Hello Hans,
Thank you for sharing your feedback with us. I am truly sorry to hear that our business model and pricing didn't meet your expectations. Our goal is always to provide a welcoming, personalized experience, and it’s clear we missed the mark for you.
We want our membership to be a genuine benefit rather than a burden, which is why we’ve designed it so you can skip a month or cancel at any time. We aim for total transparency from the start, and I apologize if any of those details felt unclear. Our support team is here every day and would love the chance to look into your account and address your specific concerns directly.
Best wishes, Dora, Fabletics Team
Comfortable activewear but the…
Comfortable activewear but the membership system can be confusing at first
6 December 2025
Unprompted review
Reply from Fabletics
Hey there, Nia,
Thank you so much for reaching out to Fabletics and for being a valued customer. We're sorry that our subscription was not clear enough, but I'm here to inform you about how everything works!
In our VIP program, we have many benefits, and everything can be maintained entirely for free. Basically, you can avoid monthly fees with the skip option. The skip option is available every month between the 1st and the 5th. You can just skip the month, and that way you don't have to pay anything.
If you have any questions, please don't hesitate to contact us via chat, email, or phone. Our customer support team will be more than happy to answer everything for you or to assist you in the best possible way.
We really hope that you have a lovely weekend!
Best,
Steve
Fabletics Team
Such a scam
Such a scam. Two times I skipped my membership and it still charged me. I returned an order and they did not refund the full amount. They told me it takes time to show on my credit card. It's been three weeks and now they want to give me store credit for less than the amount of the refund. No transparency at all. Customer service are foreigners who don't seem to care. I've wasted so much time trying to communicate with them to get a simple refund.
16 December 2025
Unprompted review
This is one of the most duplicitous and…
This is one of the most duplicitous and unethical companies I have ever come across. Its membership subscription relies on people forgetting that they have a subscription and then finding it hard to claim money back. If in any doubt listen the BBCs You and Yours programme of 15th December 2025.
15 December 2025
Unprompted review
Reply from Fabletics
Hello, client:
Thank you for your review. We sincerely apologize for any inconvenience you have experienced. We empathize with your situation and would like to provide a comprehensive explanation and assist you as promptly as possible.
We would like to highlight that the VIP membership is indeed completely voluntary; a member may subscribe only if they accept the membership terms. Upon subscription, we will send you an email detailing the terms and conditions. To ensure that our VIP membership remains free, it is essential to skip the month between the 1st and the 5th of each month. Our customer service team is available every day and is equipped to assist you with any inquiries. We encourage you to contact us, as we would be pleased to investigate this matter further and resolve any issues for you. Our goal is to ensure that all of our customers are satisfied with our service. We are so sorry for this experience.
Best regards,
Alex, Fabletics Team
scammers
I am giving one star because I cannot give 0.
Bought something online, never arrived, costumer service NOT FOUND and then on top of everything after 2 weeks of my purchase they try to charge me for a membership that I NEVER SIGNED UP FOR. Disgusting company.
11 December 2025
Unprompted review
Reply from Fabletics
Hello Laura,
We are truly sorry to hear about your experience and completely understand your frustration.
This in no way represents our brand image.
Regarding the VIP program, when placing your first order, you have the choice between the VIP price (with subscription) and the standard price (without subscription).
The choice is yours!
Subscriptions are here to offer you an extra bonus, while our VIP program can be completely free as long as you skip the month. Exceptional promotions, benefits, and an exceptional shopping experience! 🍀
We invite you to contact us via private message on our social media channels.
We'll be happy to help!
We look forward to hearing from you.
Best regards,
Your Fabletics team
Total FRAUD!!!!
Total FRAUD!!!!! They charged my card for recuring membership without my concern- no option to cancel this stupid fraduline membership. Awful qualitity of the firts purchase to start with. Repoting the company everywhere possible- until get full refund for unused and clealry unwated credits
10 December 2025
Unprompted review
Reply from Fabletics
Dear Darya,
We deeply regret your frustration and sincerely apologize for the misunderstanding and the negative experience you have had both with the membership charge process and the quality of your first purchase. We understand that you feel upset, and we want to assure you that we have no intention of acting fraudulently.
In order to immediately review your situation, investigate the charges you mentioned, and find a solution for your unused credits, we strongly urge you to contact our team as soon as possible via email, our online chat, social media, or WhatsApp.
We need to verify your account details and the process of your first purchase. We will be happy to look into everything and personally guide you through the cancellation options you mentioned.
We would greatly appreciate the opportunity to clarify your situation and resolve this issue for you.
Sincerely,
Daniela, Fabletics ES
No form of contact at all
No form of contact at all, chat never answers, phone line is fake. I've cancelled 3 times now and they have still taken money from my account which is now being disputed with my bank. Avoid completely .
10 December 2025
Unprompted review
Reply from Fabletics
Hello, Dean:
Thank you for the review. We are so sorry for the inconvenience that you had. We understand how unsettling this must be and we want to inform you that our customer service works every day. You can reach out to us via phone 020 36953 831, email [email protected], social media chat, web chat or WhatsApp. We are here for you and we will gladly help you since every problem can be solved easily. Rest assured knowing that we will locate the charge and explain everything to you. We always give our best to provide the best possible service. We are waiting for you.
Best regards,
Alex, Fabletics team
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