Flannels Reviews 102,961

Delivery charge extortionate and the same price to collect in store?? Delivered fast but had the driver hammering on the door at 6.30am wouldn’t stop hammering until we got there! Shouldn’t be allowed... See more

Never had any problems with the clothes - however, there express delivery which they charge a premium for is a complete waste of of money. On 3 occasions now I have paid £12 for next day delivery onl... See more

The prices are reasonable but you lack in your delivery. Before I ordered I estimated delivery and it was the reason why I purchased from flannels. Yet after receiving shipping details and trying to t... See more

This shop truly has it all! From trendy apparel for kids to stylish options for adults, they stock a fantastic range of clothing and household products, all at great prices. Their communication throug... See more

Great range of products. Looking specifically for valentines day present for my wife. Purchased a designer back pack from a good range of them, many I'd never seen before. Purchased items before th... See more

I've ordered from Flannels a number of times and have always been happy with the items. The clothes arr excellent quality and the standard delivery is quick. I've also returned a couple of items over... See more

Love using this website Flannels to order Any type of clothing. It’s such an easy way to buy designer clothes for adults or kids too. Very easy to make an order online. You can pick when you want your... See more

Terrible customer service. Actually very rude via their online chat system. Ordered boss jeans amongst other items. Should've been 32 length but came up 28" they said I could return but will not give... See more

I have bought amazing designer shoes & clothes from Flannels .. the prices are equally very reasonable online .. my wishlist is always full waiting for the discounted price .. although can be expensi... See more

I'm a newbie with flannels, and absolutely blown away with there customer service, 5 ☆☆☆☆☆ , I love shopping on flannels so much to chose from, I new order has gone in every day , so pleased with... See more

I've been a regular loyal customer for 25 years so actions speak louder than words. I bought my nephew a t shirt online on Friday night and it were discounted on Saturday. I'm just wondering if I qual... See more

I'd have been happy to give Flannels 5 stars; great range of products, great sale prices, prompt shipping. I knocked a star off because of the numpties they use for logistics. I live in Australia, and... See more

How about on returns you dont charge the customet for a item they already purchesd to simply swap for another,..maybe you should do some inhouse exchanges or something,the amount u ask on each product... See more

Paid for next day delivery £11.99 didn’t get anything apart from excuses. Website states any order placed before 10pm will be delivered next day. Had my order confirmed at 4:30. Been given run around... See more

I placed two orders on this website at incredibly attractive prices, but then I came across tons of negative reviews and was literally shaking with fear about what I had done. However, everything went... See more

I've bought from Flannels about 5 times and did 2 returns and never had a problem, including a GBP1200 T Shirt that I was really worried might rejected. But they processed the return as expected, wit... See more

Absolutely shocking experience from a company that sells expensive designer goods. Item received damaged and whilst acknowledging an exchange, they try and fob you off with a refund instead and then c... See more

I think it's a rip off asking for a delivery charge on a click and collect delivery.Then you charge the same for a home delivery,you even charge more than if I sent the same package via Royal Mail etc... See more

My husband bought a pair of DM boots for me for christmas, within three wears the yellow thread had come away from the boots. We sent them back and the company would not replace or refund as they deem... See more

Paid for next day delivery £12 DPD turned up outside didn’t get out of his van then drove off then received a message saying we weren’t in !!!! No way of contacting DPD all automated and no way o... See more

I ordered some trainers online with a £6.99 delivery charge and same cost for store collection which is probably the most I have ever paid for delivery and I ordered the wrong size, although was sure... See more

Item not sent and no refund. Parcel opened and taped up by dpd. My parcel had been tampered with and resealed with DPD tape - flannels will not refund as they are refusing to acknowledge the th... See more

Customer service very slow, I recieved a free postage code due to a late delivery. It didnt work. Customer services have requested a ridiculous amount of info and pics. To only come back to say it's... See more

Bought a high end bag which I returned due to the strap being far to bent being pushed in a box too long. The online returns portal offers only basic Royal Mail returns which means anything over £1... See more

I won’t be shopping from Flannels again. I returned an item and was surprised to find I had to pay the return shipping myself. For online shopping, customers should be able to try items and return the... See more

Awful experience. Sustained injury from pin in security tag being left in clothing. Had to send evidence 3 times to customer service. Was asked to drive an hour back to the store to sort it. No reason... See more

Every time I pay for next day delivery (which is very expensive) it NEVER arrives on that day! Do Not Waist Your Money on the fraudulent service it’s a scam that Flannels pray on knowing that they mak... See more

Ordered a pair of Jimmy Choo as my wedding shoes Order arrived today in awful condition Box was broke, both shoes had large scuff marks and had visible signs of being worn Tan on the inside of... See more

I wouldn’t even give them a 1*. My whole experience has been a complete shambles. From ordering, to contacting customer service, having to continually chase or you don’t hear anything (despite them... See more

Young lad saved his money for jumper in store. £60 cheaper online. Ordered online to realise couldn't return to store and recieve cash back. Tried to cancel order online, ordernstatus was processing... See more

Very poor and dishonest “customer services”. Provided faulty shoes. Make you go through hoops to make them accept responsibility. Then the old trick of non expert staff member “inspected” the shoes an... See more

Ordered around £450 pounds of items before Christmas Flannels sent wrongly sized jumper as to what I had ordered, after returning it nearly a week ago I've received an email saying they can't refund o... See more

New trainers ordered. Goods that arrived were in used condition and the packaging beyond repair. Wouldn’t send replacements (which they had in stock at the time) until they had defective ones back - t... See more

Ordered a CP Company overshirt, known for their lenses as part of the design. Which was missing from my item of clothing, after contacting them they said i would be sent one, a week later i was offere... See more

Ordered some Balenciaga speed lace ups on 1st Feb for £609 then £11.99 next day delivery to wear for a special occasion the trainers arrived the next day with defects on this is not acceptable at all... See more

Whilst happy with the items bought , Flannels needs to take its packaging more seriously. Items that cost hundreds of pounds are folded into a sealed plastic bag for delivery .Flannels markets itself... See more

Promptly delivered at a price. BUT very poor fabric compared with my previous version of the same very expensive Boss dressing gown. Also, cut is far too skimpy and hardly meets in the middle de... See more

After receiving an item which was too small (no hint that this brand comes up small on site) I have to return it. There’s no option to exchange for a bigger size and then I have to pay out my own pock... See more

Please everyone avoid these con artists. Ordered a jacket online, jacket arrives it’s a women’s. Picture selling said jacket has a male model wearing it. Paid for delivery. Now have to... See more

Good Luck returning anything and actually getting your money back. The returns portal does not work so they suggest using your own courier, then do not accept any liability when the parcel gets lost.... See more

Laughable experience for a company that sells luxury goods. Received an item with tags alongside that were clearly removed and garment smelled like a perfume. Support has offered 20 quid off or a l... See more

Website crashed. Order went through twice as came up with error message. No means of getting hold of anyone to sort and cancel one so now two separate packages being delivered which contain exactly... See more

AVOID ORDERING FROM THEM ONLINE AT ALL COSTS!! Absolutely FUMING. I ordered multiple items from Flannels (8) in total and only 6 were within the package, missing an Acne hoodie and Off-White long sle... See more