Fruugo Deutschland (DE) - fruugo.de Reviews 24,232

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the business for its service and delivery, with some noting the speed of delivery and constant notifications about their order status. Consumers mention the products are functional and that the company promptly informs them of any shipping delays. A number of reviewers are happy with their purchase and the ordering process. However, some customers report issues with delivery times, sometimes experiencing longer than expected waits. A few consumers have received incorrect or damaged items, and some have expressed concerns about product quality. A few reviewers report difficulties with returns, including having to pay for return shipping to China.

Based on these reviews

Rated 4 out of 5 stars

A hard-to-get product in Germany was delivered, and it is authentic. The delivery took almost 3 weeks, though, a little longer than I would have liked. But happy to have got a product hard to get.

Rated 4 out of 5 stars

The iPhone 14 case was pretty fine, one corner didn’t fit so well, but I could manage that!

Rated 5 out of 5 stars

fast delivery and a great product . but several design faults. with some creative, technical diy upgrades still a great product.

Rated 5 out of 5 stars

Absolutely reliable and fast delivery. I had 4 orders last month, all of which were delivered from the USA within 10 days, without any long customs complications/fees. The prices were very good and... See more

Rated 3 out of 5 stars

1) While traveling far away, it took old address from Paypal, not asking for delivery address. 2) Changing addresses took ages 3) same goes for 1 month shipping time, while expecting 3 to 4 days, o... See more

Company replied

Rated 5 out of 5 stars

The website is very easy to navigate. The drop down menus were very helpful. the shipment was very fast receive your items ten days before the post date. In the prices are very reasonable.

Rated 5 out of 5 stars

It was absolutely uncomplicated. The products are full functional as described. Also the tracking of the shipment was okey.

Rated 5 out of 5 stars

Easy to navigate the purchase transaction. Contact information should there be any issues with the transaction.delivery was speedy. All round an easy business transaction.Highly recommend .

Rated 5 out of 5 stars

Good day, the package has arrived and the headphones truly deserve 5 stars — they are absolutely wonderful!

Rated 5 out of 5 stars

The service and delivery times were brilliant unlike some other company's where you wait almost 1 month for delivery and tracking updates was perfect

Rated 5 out of 5 stars

Everything is good, the communication, quality of the product and the delivery.5/5 i would def recommend

Rated 1 out of 5 stars

Never received my product. For more than 2 months now and they do not have an easy system where you can ask questions or launch complaints. They do not have a proper tracking system as well and do not... See more

Company replied

Rated 1 out of 5 stars

Very long delivery time. Tracking information very poor. Item delivery without original box, without instructions manual, without battery, without pull tab. It does not connect at all in Blueto... See more

Company replied

Rated 1 out of 5 stars

Terrible experience! The product arrived in awful condition — poorly made and the lid was completely squashed. On top of that, I’m expected to pay for the return shipping myself. What a joke! Never a... See more

Company replied

Rated 1 out of 5 stars

I ordered 4 tiles mate (2024) and they sent me a similar product from a different brand (much lower quality) without adding any explanation. I waited two weeks to get the products and I got the wrong... See more

Company replied

Rated 1 out of 5 stars

2 Weeks delivery-time and then it was the wrong product (it came from China as I had to learn). It was not possible to send the product back, since there was a nonexisting Sender-address in Germany.... See more

Company replied

Rated 1 out of 5 stars

Got a Perfume in a poorly packed box and it was clearly a fake, the batch was on a plastic sticker and the smell didn’t even last 5 Minutes. Do not Order any Perfumes here !

Company replied

Rated 1 out of 5 stars

My experience with Fruugo has been incredibly frustrating. Although my order arrived much later than the delivery date originally communicated, the company still refused to provide a free return lab... See more

Company replied

Rated 1 out of 5 stars

I would like to publicise my very negative experience with my second order from Fruugo. About three weeks ago, I ordered a metallic kettle lid from them, which should have a diameter of 32cm. The dime... See more

Company replied

Rated 1 out of 5 stars

*DON'T ORDER* THEY DON'T MAKE RETURNS You will order, and you will receive an expensive Aliexpress things, that cant be returned. You need to ship them to China and it will cost you even more. Its no... See more

Company replied

Rated 1 out of 5 stars

1. The item I received was completely different from both the image and the description on the website; the wrong product was sent to me. 2. The return process is outdated, inconvenient, and... See more

Company replied

Rated 1 out of 5 stars

not good service..badly experience..its not worth of cost, quality is poor and i have not get any reply for my mail. the material of the product is so thin.

Company replied

Rated 1 out of 5 stars

They cheated me and sold me a fake product. I am not satisfied. Be careful about the products you bu

Company replied

Rated 5 out of 5 stars

The ordering process was smooth, delivery was fast, and the product exceeded my expectations.


Company details

  1. Online Marketplace

Written by the company

Willkommen bei Fruugo, einem Online-Marktplatz mit einer riesigen Auswahl an Produkten zu günstigen Preisen: Kosmetik, Gesundheit, Sport, Mode, Elektronik, Haushalt, Garten und vieles mehr.

Written by the company


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.de

4.0

Great

TrustScore 4 out of 5

24K reviews

5-star
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Rated 1 out of 5 stars

****THIS IS A CHINA Store********

I did not know that this a China store, takes a lot of time to deliver (Aliexpress/ Shein takes only 5 days). Then you receive fake products (in my case perfume) because I did not check that it is a china store. Not recommended.

9 February 2026
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has contacted you via email to help resolve this with you. 

We are looking forward to hearing from you. 

Kind regards,

Rated 1 out of 5 stars

Got a Perfume in a poorly packed box…

Got a Perfume in a poorly packed box and it was clearly a fake, the batch was on a plastic sticker and the smell didn’t even last 5 Minutes. Do not Order any Perfumes here !

5 February 2026
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello,

Thankyou for your review.

I am sorry to hear this.

Unfortunately, from the information provided I am unable to locate your order.

I have sent a request via Trustpilot for more information, once I have this I will be able to investigate this issue further.

Kind regards

Rated 1 out of 5 stars

Resend

Very bad when it’s about resending the items

2 February 2026
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello,

Thank you for your review.

I’m really sorry to hear that want to return your order.

A member of our Customer Care Team will be in touch to help.

Kind regards,

Rated 1 out of 5 stars

Never received my product

Never received my product. For more than 2 months now and they do not have an easy system where you can ask questions or launch complaints. They do not have a proper tracking system as well and do not give out information or confirmation on whether the product has been shipped or not. Had the worst experience. Would not recommend save your money.

14 January 2026
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hi,

We appreciate your review.

A member of our team will contact you soon to assist you with this.

Kind regards,

Rated 1 out of 5 stars

Its so stupid

Its so stupid , firstly it was coming from china, and second since more than a week there is no change in delivery, the status is same, and even though you get the stuff, you have to pay again for return , it was the biggest scam , i am never using this again, was my first and last, and customer support is also stupid answering in a week. If you see it „frugo“ i am never paying any money , and i need my money back do whatever you can do. But i need my money back. 197 euro is no joke .i would even post the Screenshot but its not possible

10 December 2025
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello,

Thank you for your review.

We noticed that a dispute has been opened with your payment provider regarding this order. We have sent you a separate message with further details to help resolve this quickly.

Please take a look at that message when you have a moment. We look forward to hearing from you so we can get this sorted out.

Best regards,

Rated 4 out of 5 stars

A hard-to-get product in Germany was…

A hard-to-get product in Germany was delivered, and it is authentic. The delivery took almost 3 weeks, though, a little longer than I would have liked. But happy to have got a product hard to get.

16 December 2025
Rated 1 out of 5 stars

I ordered 4 tiles mate (2024) and they…

I ordered 4 tiles mate (2024) and they sent me a similar product from a different brand (much lower quality) without adding any explanation. I waited two weeks to get the products and I got the wrong ones. Bad experience overall.

13 December 2025
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello, 

Thank you for your review. 

I'm sorry to hear this. 

A member of our customer care team will be in touch with you shortly. 

Kind regards,

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. My parcel got delayed 10 days and I had to pay in order to return the item. Very disappointed. I am definitely never buying from the this Seller again.

12 December 2025
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of out team has reached out to you via email to help resolve this with you. 

We are looking forward to hearing from you. 

Kind regards.

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