Quick delivery and very affordable price.
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I ordered a Bluegaz Z-1 grill and a delivery time of 4-6 days was stated. In the end it took 3 reminders and 11 days until it finally arrived. But that was not the problem: one of the control wh... See more
Company replied
Verified
East to find the product you’re looking for and easy to place an order!
Company replied
Verified
Great deals and easy payment!
Company replied
Company details
Information provided by various external sources
GardenStore.se är en trädgårdsbutik online där kan du hittar allt du behöver för trädgård eller uteplats hemifrån och får varorna levererade hem fraktfritt. Här hittar du bland annat utemöbler, trädgårdsmöbler, trädgårdsredskap, trädgårdsmaskiner, grillar, stugor, växthus, fröer och mycket mer. Vi erbjuder dessutom prisgaranti vilket gör att konsumenten kan vara trygg med att vi erbjuder våra kunder de bästa priserna på marknaden.
Contact info
Orions väg 1, 134 44, Värmdö, Sweden
- 08-622 60 00
- [email protected]
- gardenstore.se
3.9
Great
18K reviews
Hasn’t replied to negative reviews
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Quick delivery and very affordable…
Quick delivery and very affordable price.
2 October 2023
Unprompted review
Verified
Where is my order!!!
Ordered 10 days ago, no information regarding process of delivery :-(
7 September 2023
Reply from GardenStore.se
Hej,
Tack för din respons. Vi beklagar att din beställning har dröjt. Vi kan se att den är skickad och förhoppningsvis har du den inom kort.Skulle du ha några som helst frågor eller funderingar i framtiden får du gärna kontakta vår kundservice som hjälper dig. 😊
Tack på förhand och önskar dig en fin fortsättning på dagen!🌻
Med vänlig hälsning,
Gardenstore
Verified
clear and simple to order.
19 August 2023
Reply from GardenStore.se
Hej,
Varmt tack för din fina respons.
Det är roligt att höra att du är nöjd med din köpupplevelse hos oss.
Vi önskar dig en fortsatt fin dag. 🌻
Med vänlig hälsning,
Gardenstore
I ordered a Bluegaz Z-1 grill and a…
I ordered a Bluegaz Z-1 grill and a delivery time of 4-6 days was stated.
In the end it took 3 reminders and 11 days until it finally arrived.
But that was not the problem: one of the control wheels for the burner was completely loose (definitely no transport damage). It was e.g. not possible to close the gas valve, making it an safety issue.
Overall poor quality of the Z-1, sharp edges and not the best system for cleaning.
I asked GardenStore to return it and first steps worked. But they stated to reimburse 10 % less !! Unbelievable. Then they stopped responding and after 3 reminders I received a return label.
Poor quality of products, poor service, will not buy there again.
26 June 2023
Unprompted review
Reply from GardenStore.se
Hi,
Thank you for your feedback
We apologise for your experience. This product is delivered directly from our supplier. Regarding the complaint, we need to contact the supplier to see how to resolve it in the best way.
We try to answer cases within 48 hours but sometimes there is a waiting time due to high pressure.
Thank you in advance and wish you a nice continuation of the day 🌻!
With kind regards,
Gardenstore
1 Month before a simple ordene is…
1 Month before a simple ordene is shipped. Wrote Them 3 times without response or update on order. Wrote to cancel ordre. NOW they want deliver - when I have ordered elsewhere. Useless.
21 June 2023
Unprompted review
Reply from GardenStore.se
Hej,
Tack för din respons.
Vi kan ej se några inkomna mail från ditt namn eller denna mail.
Vi beklagar denna förseningen samt at vi inte kunnat möta dig i denna makulering.
Vi kommer att återbetala dig för detta köp. Du kan behålla varan.
Beklagar denna miss. 🌻
Med vänlig hälsning,
Gardenstore
Dont order here! Very bad service
Very bad service, customers must just wait and write many mails to gen unhelpful answers. Now waiting since a month for my package and not even sent yet!
17 May 2023
Unprompted review
Reply from GardenStore.se
Dear Slender.
Thank you for your feedback.
Unfortunately, I can't find your order using only your name. If you have any questions about your order, please contact our customer service via the contact form on our website and we will be happy to help you with your order.
We are sorry that you had to wait for your order, please contact us and we will see what might have gone wrong. 🌻
With kind regards,
Gardenstore.
Verified
Terrible customer service
Really bad service and terrible communication. I have been waiting over a week for a product that should have been delivered within 1-2 days. I didnt not get any information and only after contacting the customer service I received the info that a supplier has some delays. I cancelled the order and will not order at this shop again.
21 February 2023
Reply from GardenStore.se
Hi,
Thank you for your review.
We are very sorry for the delay of your order.
As well as that this led to a bad buying experience.
If you have any questions or concerns, please feel free to get back to us and we will help you. 🌻
Best regards
Gardenstore.
Incompetent and flaky. Low quality items.
I don't think they are scam. They are just unfit to do business.
It has been a month since we ordered our table. They shipped through DHL who promptly lost one of the two packages. Now we have a half table.
I had to reach out to them at each step to sort things out (e.g. when the incomplete delivery got stuck at DHL) and still we don't have an ETA or a tracking number for the item we were supposed to receive now "with priority".
Don't buy from there. Safe yourself from trouble. They don't know what they are doing.
Edit: Alright the table arrived eventually and the quality was abysmal. The tabletop was warped, and glued-on parts were almost falling off on arrival.
This is just another shop that pretends to be a serious business while just selling low-quality, china crap through another retailer.
Of course, our written complaint and RMA request haven't been answered for 4 days now. Better have a lawyer ready when dealing with them.
16 February 2023
Unprompted review
Reply from GardenStore.se
Dear Daniel,
I am sorry that your order has not yet been delivered.
We are working on your case together with our supplier and DHL, and will get back to you with further information in your errand.
Again, we apologize for this delay.
Best regards,
GardenStore
Verified
East to find the product you’re looking…
East to find the product you’re looking for and easy to place an order!
15 January 2023
Reply from GardenStore.se
Dear customer,
Thank you for your review, it makes us happy to hear!
Don't hesitate to contact us if there is anything we can do for you to reach a 5-star review.
I wish you a nice evening and welcome back to us!
Best regards,
Amanda
Verified
Great deals and easy payment!
26 November 2022
Reply from GardenStore.se
Dear customer,
Thank you for your review!
We are pleased to hear that you are satisfied with your order.
Do not hesitate to contact us if you have any questions or concerns, and we will be happy to help!
Best regards,
Amanda
Verified
Unique product…
The product was better than some of the other websites.
Mention of approximate arrival time of the goods like some other websites will add to the experience.
25 October 2022
Reply from GardenStore.se
Dear customer,
Thank you for your review!
I'm glad to hear that.
You can see the delivery time for each product on the website.
I wish you a nice weekend!
Best regards,
Amanda
Verified
Already?
Payment was easy but isn’t it always? I have no idea about the product, time will tell, honestly it’s a bit too early to be asking for a review
3 September 2022
Reply from GardenStore.se
Hi Simon,
Thank you for your review!
I understand and it is totally fine for you to get back with a reviev when you've recieved your order.
Thanks in advance!
Best regards,
Amanda
Verified
Hassle-free and easy to order (compared…
Hassle-free and easy to order (compared to some other competitor sites I tried). Now look forward to receiving the products! :)
9 August 2022
Reply from GardenStore.se
Hi Brad,
Thank you for your review!
Don't hesitate to contact us if you have any questions.
Best regards,
Amanda
Verified
Reply from GardenStore.se
Hej Kenneth,
Stort tack för ditt omdöme! 😄
Finns det något vi skulle kunna göra för att erbjuda dig en femstjärnig upplevelse?
I så fall får du väldigt gärna höra av dig till vår kundservice som hjälper dig fortast möjligt.
Tack på förhand och önskar dig en fin fortsättning på dagen!
I’m trying since days to contact anyone…
I’m trying since days to contact anyone for send back the furniture because it’s not the right one for me! I’ve payed 89€ and sorry but there are not peanuts! No one answer me to my mails and it’s impossible to reach someone in the call centre!!! I don’t know what I have to try anymore!!! Absolutely not happy with that
4 July 2022
Unprompted review
Reply from GardenStore.se
Hi Viola,
Thank you for your rewiev!
Please get back to me here with your order number, or send an email to [email protected] and we will help you as soon as possible!
Thanks in advance
Verified
Reply from GardenStore.se
Hej Ahmad,
Tack för ditt fina omdöme!
Om du har några frågor eller funderingar är du varmt välkommen att kontakta vår kundservice så hjälper vi dig gärna. 👍
Vi önskar dig en riktigt fin dag!
customer service line not responsive
GardenStore.se does not respond to calls ("we are busy, please wait" until the line is dropped). So do not order anything that could require customer service.
22 June 2022
Unprompted review
Reply from GardenStore.se
Dear Andreas,
Thank you for your review.
We are currently in or high season, wich unfortunately results in longer response times than usual. We're sorry about this.
The average queuing time on the phone is about an hour.
Please feel free to get back to us with your order number and we will look into this as soon as possible.
Thank you in advance!
Kind regards,
Amanda GardenStore
Verified
Thank you
Excellent. The product was what was introduced on the site. Green door. The old version of the product, which in my opinion is stronger than the red door. Thankful
18 June 2022
Reply from GardenStore.se
Dear customer,
Thank you for your review.
I'm glad to hear that you feel happy about your purchase.
We wish you a fantastic summer!
Kind regards,
Amanda GardenStore
Verified
Reply from GardenStore.se
Hi Vladimir,
Thank you for your review!
We wish you a nice day and welcome back!
Best regards,
Amanda GardenStore
Verified
Reply from GardenStore.se
Hej Ivar,
Stort tack för den fina återkopplingen, det värmer! 😊
Som alltid, skulle det vara det minsta lilla är det bara att höra av dig så hjälper vi gärna till.
Tack på förhand och önskar dig en fin fortsättning på dagen!
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