Penfold Reviews 2,011

I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more

Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was... See more

The response time is amazing. It’s clear they really take care of their customers satisfaction. Really appreciate how they get things moving especially when dealing with things like transfers which ca... See more

Penfold made it all such an easy process, it sometimes feels a bit overwhelming to dig out all the paperwork & get all the individual statements processed but they were on the ball and kept me up to... See more

Instructed a fund transfer over two months ago — they admitted the delay was their fault but still haven’t completed it. Each follow-up is met with vague apologies and no timeline. Archaic service, ex... See more

I've been with Penfold now for almost 5 years. I can't fault them, always a same day response for any questions via the app and they were super efficient transferring over some old dormant pensions fr... See more

Ramz in the customer service team deserves so much praise! Helped me with all my questions and provided excellent service. I love using my app and seeing my pot grow. It’s easy to use, clear and conve... See more

Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more

As a Payroll Admin I find their portal really easy to use for Onboarding new Staff and Pension Payment Submission. Much easier then some other Pension Provider sites I have used. The Crunch comes when... See more

Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more

My pension pot is currently flying! The app is so easy to use and it’s really useful for people whose income fluctuates. You can set up regular payments via direct debt or you can simply add to your... See more

From start to finish, everything was handled with the utmost professionalism, The staff were great, first I spoke to Anastasija who was great, then Stiina from there onwards, Due to some issues St... See more

I've been with Penfold for nearly 4 years now and have really appreciated the ease of setting it up. What most impressed me compared to the old traditional pension platforms is the clarity of money pa... See more

The app is convenient and allows you to look ahead and plan. There's flexibility to adjust your plan in line with risk, taking into account the time you have until retirement. Growth has been very goo... See more

I've only been with penfold pension for a few months, but I find them fantastic they respond to my email quires protemely and always are helpful. They have a wonderful team behind them and their W... See more

I like Penfold better than Nest so far. The website is simple and easy to use. There's a dashboard that shows the pension growth over time (may seem trivial, but much better than Nest who don't have a... See more

The website claims seamless experience for signing and setting up however I have been trying to set up the account for now almost 2 weeks and still not able to complete the setup. Penfold and fr... See more

Penfold Pensions are a great company to work alongside if you are planning a workplace pension scheme. Always there to help and guide with just a click of a button on an email or a telephone call. Gre... See more

I recently withdrew my full pension from Penfold but had a problem during the process. Customer services were great though. My problem was dealt with by Stiina and she was amazing. I expected to have... See more

What a breath of fresh air...easy to understand and lots of educational info and advice on pensions too which really makes a difference - I feel empowered to make the right decisions for me. Great tea... See more

I'm really gutted my business decided to transfer our pensions to Penfold. They pitched themselves as being a tech solution for pensions for small businesses. They said some very lovely things about... See more

Everything is fine and working well, however, there is 1 small issue, that is, when logging in, it sometimes takes 2 or 3 attempts for verification to work. Whilst this is a minor inconvenience, it ca... See more

Great service, easy-to-use app, made it much easier to combine my various workplace pensions than I expected (it's not totally easy because the other providers put their own hurdles in the way -some s... See more

I transferred over £13,000 of my pension money to you. I had no acknowledgement that you had received these funds on the 15th of September. I queried this and eventually got a reply, on 23 Sept, sayin... See more

While app-based, the Penfold team are responsive if there are ever any issues. Being able to see your pension pot and project forward to retirement age aids planning and motivation in terms of ensurin... See more

I have been trying for over a year to transfer my Guernsey based pension to Penfold. After being assured numerous times that the transfer wouldn’t be a problem even though the pension is not based i... See more

It was nice to have a simple web form for requesting pension transfer from old provider, rather than a complex form to fill out. On the downside, I put the wrong type of account number as the names u... See more

Penfold has lost a £9000 transfer of funds from another provider because of their unprofessional staff. I have now got to seek legal representation on the matter as it is A lot of money to g... See more

I just started using Penfold and I haven’t started my pension yet. But there was an issue with log in that prevented me from signing up. The way Anelle handled it, keeping me in the loop throughout, g... See more

I have been really pleased with Penfold so far -very easy to set up and use and I didn’t have to jump through hoops to verify my identification like you do with a lot of other pension firms which was... See more

As a small business, employers' pensions are a whole new thing to me. The team at Penfold (with special thanks to Angelik) walked me through the process of setting up my employer account and even too... See more

I called Penfold with an inquiry and received help promptly. Anelle was knowledgable and polite. This conversation with Anelle gave me a great impression of Penfold and a peace of mind knowing that Pe... See more

Very impressive so far U can actually see your money grows and where it's growing too also very easy to use app moved from pension bee 🐝 to penfold as I noticed a significant drop in my pension it mi... See more

Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier... See more

Penfold was very way to set up, making regular and one-off payments is easy. The app is clear and well organised, so it’s easy to track and manage your pension savings. So far the return on investment... See more

App is ok but I have been trying to change my pension contributions for 2 weeks now. I have reached out a couple of times. It is very difficult to get past the AI chat and then no answer.... See more

Since transferring over to Penfold I've had a few really postive interactions, most recently with Mark. The team are always so quick to respond to queries and action requests promptly. No complaints a... See more

We have been with Penfold for some 3 years with one part of the business setting up on its own we had to start over. Ana at Penfold has been really helpful understanding and sorted out any issues pro... See more

Recently, I joined Penfold and I wanted to transfer my old pension too, but because I was using a different name, it was a little bit confusing. But When I asked to talk to an advisor from Penfold to... See more

My experience with Penfold had always been very positive, from initial transfer the customer service has been exemplary. Low fees and healthy growth of my pension together with a simple app that enab... See more

I've been a member for a few months now and they seem great! App works really well, the referral bonus was lovely, and customer service has been great. Pensions are normally really confusing but Penfo... See more

Last year, the company changed the pension provider without the consent and consultation of employees. For the first months, there was no communication with the new pension provider. Black Rock is not... See more

Anelle from Penfold was wonderful. Knowledgeable and helpful; she was able to answer all my questions which was a great relief. Overall I’m very pleased with Penfold as a pension provider. Their a... See more

I had a situation that needed resolving and honestly the most efficient response I have had from any company, normally you have to wait between 3 - 7 working days for even a reply back from any other... See more

Natasha was brilliant. She understood my query so quickly and sorted it out. Great asset. In fact entire Penfold support team are so supportive and friendly. I could not have asked for more :-)

Penfold have been helpful in trying to switch my pension, but I am still unsure of how the switch hasn't been completed by now. Natasha has chased up again so hopefully we will be sorted soon!

I raised an issue to the support team on the 19th of July - 10 days later I am still waiting for an answer. The assigned support representative is repeating that it's waiting on another team, withou... See more

I honestly can't rate Penfold highly enough. I recently had issues where my account was closed (my error) and I no longer had access to any account or pensions held. I emailed their cust... See more