Verified
we had an issue with a defective product and had to get a replacement sent out. Customer service were very helpful and kept us updated.
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See what reviewers are saying
Verified
Quick delivery, well-packaged. Very good quality product. Clear instructions for installing the legs, but no instructions for installing the drain.
Verified
The product I chose on the website was available. It was also indicated that the delivery will be 3-5 days. The next day, I received a letter that the product was not available and I had to wait a w... See more
Verified
Service was fast and great, very helpful and mindful. Shipping was fast and easy. Appreciated the option to pay in parts.
Company details
- Flooring Store
- Bathroom Remodeler
- Bathroom Supply Store
- Flooring Contractor
- Kitchen Supply Store
- Shower Door Shop
Written by the company
Störst, bäst och smartast; med glimten i ögat tar vi ofta fram de stora orden när vi ska berätta om vem Golvpoolen är. Vi sticker inte under stol med vår framgång och vi skäms inte för att ta plats. Att vi är modiga och okonventionella retar en del, men uppskattas av desto fler. För bakom den kaxiga ytan finns ett genuint innehåll av service, kvalitet och ärlighet.
Written by the company
- Snabba frakter!
- Låga priser!
- Stort sortiment!
Contact info
Jägersrovägen 82, 21237, Malmö
- 010-4927200
- [email protected]
- golvpoolen.se
4.1
Great
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed with the delivery…
Very disappointed with the delivery times and communication. The delivery was significantly delayed, and when the items finally arrived at the store, I was often not informed — I had to check and look for them myself. They respond to emails very slowly or sometimes not at all. The customer service could be much better.
30 November 2025
Unprompted review
Fake in stock, slow, need to talk to staff directly
Ordered shower mixer with fake "in stock" status on web site, it appeared to be out of stock. After 2 weeks shipment item with damaged paint layer was received and reported with complain immediately, 9 days of silence, living without proper shower at home for almost a month.
Update: after a direct call came to agreement that satisfied both parties. Company seems low in process claims staff, don't wait for e-mails or claims to be answered, call and talk!
12 September 2025
Unprompted review
Verified
quick response and great products with…
quick response and great products with good prices
18 May 2025
Verified
Its been almost a month and my order is…
Its been almost a month and my order is not processed
11 December 2024
Verified
great service
25 November 2024
Verified
Items arrived quickly and undamaged
Items arrived quickly and undamaged
. Tiles are good quality and exactly as described.
17 November 2024
Verified
You are you are lying your customers
The product I chose on the website was available. It was also indicated that the delivery will be 3-5 days. The next day, I received a letter that the product was not available and I had to wait a week more for delivery. A week later, history repeated itself again!!!
What conclusion can be drawn:
or the ITdepartment is not competent and cannot synchronize count of products on the store and on the website, or you are you are lying your customers.
14 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
The shipping was easy and the delivery…
The shipping was easy and the delivery was in good time and the quality of the product was also nice.
29 August 2024
Reply from golvpoolen.se
Hej och tack för er feedback.
Behöver ni vidare assistans eller hjälp med nåt nytt, ber vi er återkoppla till oss på [email protected], tack
Med vänliga hälsningar
Golvpoolen Online
Verified
Reply from golvpoolen.se
Hej och tack för er feedback.
Behöver ni vidare assistans i ert ärende eller hjälp med nåt nytt, ber vi er återkoppla till oss på [email protected], tack
Med vänliga hälsningar
Golvpoolen Online
Verified
Reply from golvpoolen.se
Hej och tack för er feedback.
Behöver ni vidare assistans i ert ärende ber vi er återkoppla till oss på [email protected], tack
Med vänliga hälsningar
Golvpoolen Online
Verified
Verified
Didn't receive my order
Didn't receive my order, been delayed first, then I had to contact them for information, since I haven't received any information after two weeks, to find out that it was out of stock.
2 July 2024
Verified
Service was fast and great
Service was fast and great, very helpful and mindful. Shipping was fast and easy. Appreciated the option to pay in parts.
16 March 2024
Verified
Verified
It was very helpful
29 October 2023
Verified
No proper explanation of the product
No proper explanation of the product. The fact that it cant be returned makes it like gambling.
5 November 2023
Reply from golvpoolen.se
Hello and thank you for your feedback.
If the information is not available on the website, we ask you to send an email to [email protected] with your questions, and we will contact the manufacturer and get back to you with the answers to these.
Wish you a good continuation of the day.
Sincerely
Customerservice Golvpoolen
Verified
Bra service
11 September 2023
Reply from golvpoolen.se
Hej och och tack för er omdöme.
Finns det några frågor eller funderingar, gällande denna eller framtida beställningar, tveka inte att återkoppla till oss på [email protected], tack.
Med vänliga hälsningar
Golvpoolen Kundtjänst
Verified
Fast and reliable delivery
18 September 2023
Reply from golvpoolen.se
Hello and thank you for your review.
If there are any questions or concerns regarding this or future orders, do not hesitate to contact us at [email protected], thank you.
Sincerely
Golvpoolen Customer service
Verified
Return a defective product
we had an issue with a defective product and had to get a replacement sent out. Customer service were very helpful and kept us updated.
22 August 2023
Verified
Prompt service
7 August 2023
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