Grayson Luxury Reviews 111

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Grayson Luxury offered an executive desk I had wanted to purchase for a price lower than others. However, I needed an inside home delivery through a narrow door. Michelle in Support took care of all... See more

Rated 5 out of 5 stars

Excellent in every way. Stunning gorgeous designer merchandize. Lovely atmosphere,never pressured & the sales are impressive. My friends all fall asleep on my exqusite Carolco couch & I'm lounging now... See more

Company replied

Rated 5 out of 5 stars

I just received my new sofa from Grayson Living and impressed by the service and experience. Not only is everyone I spoke to knowledgeable and patient, they are quick with their replies. I recei... See more

Company replied

Rated 5 out of 5 stars

I was having a few issues with order where some items were back ordered but I need it now since I had nothing to use at my new place. After speaking to the customer service rep for assistance the supe... See more

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store
  5. Window Treatment Store

Written by the company

Discover The Most Exquisite, Handcrafted Furniture Online Today! Browse The Top Designer Brands & Find Your Favorite Piece. Custom Made Pieces. Visit Our LA Showroom. Luxury Showroom. Luxury Furniture Showroom. Handcrafted Furnishings.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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Rated 5 out of 5 stars

Steven was really helpful

Steven was really helpful

23 December 2025
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Reply from Grayson Luxury

It’s always rewarding to hear from our customers. We’re glad Steven could provide helpful support, and we’ll be sure to share your feedback with him. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Superb customer service

Supportive staff, excellent customer service.

17 December 2025
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Reply from Grayson Luxury

Our team is happy to have provided the support and service you needed. We are always here to assist you, and thank you for choosing Grayson Living!

Rated 5 out of 5 stars

Lovely people

Excellent in every way. Stunning gorgeous designer merchandize. Lovely atmosphere,never pressured & the sales are impressive. My friends all fall asleep on my exqusite Carolco couch & I'm lounging now on my new stunning leather recliner. It's perfect.

3 October 2025
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Reply from Grayson Luxury

We absolutely loved reading your review! It makes us so happy to know you’re enjoying your Caracole couch and your new leather recliner, they both sound like the perfect additions to your home.

Thank you for your wonderful words about our showroom and team!

Rated 5 out of 5 stars

The beat store ever!!

The beat store ever!!! Great service and good quality there!

5 September 2025
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Reply from Grayson Luxury

Thank you for your kind words! We’re so glad you had a great experience with Grayson Living.

Rated 5 out of 5 stars

very nice purveyor of fine furniture…

very nice purveyor of fine furniture super easy to order online delivered on time and received phone support after receiving the item

25 July 2025
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Reply from Grayson Luxury

Thank you for sharing your experience! Our team is dedicated to making every step of the process seamless and enjoyable, so it's incredibly rewarding to hear that we met those expectations. We hope your new piece of furniture brings comfort, style, and many wonderful memories to your home.

Rated 5 out of 5 stars

Reza is wonderful

Reza is wonderful
thanks

12 July 2025
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Reply from Grayson Luxury

Thank you! We’re glad to hear that. We’ll be sure to share your feedback with Reza.

Rated 5 out of 5 stars

Reza was very friendly and…

Reza was very friendly and professional. We had a great experience working with him

28 June 2025
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Reply from Grayson Luxury

Thank you! That’s great to hear. Reza will appreciate the kind words.

Rated 5 out of 5 stars

Tracy McDonald

Reza was very knowledgeable and helpful with my purchase. I will return for more!

31 May 2025
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Reply from Grayson Luxury

Thank you so much for the wonderful shoutout! We’re happy to hear that Reza was able to offer his expertise and help with your purchase. We’ll be sure to pass along your kind words to him. We look forward to helping you again during your next visit!

Rated 5 out of 5 stars

Beautiful merchandise

Beautiful merchandise. Very prompt response to inquiry / great customer service.

6 May 2025
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Reply from Grayson Luxury

We truly appreciate your kind words and are so pleased to hear you enjoyed our designer collection. Our team puts a lot of effort into curating a great selection and delivering excellent service, so your feedback means a lot to us.

Rated 5 out of 5 stars

Best quality

Best quality
Best service

2 May 2025
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Reply from Grayson Luxury

We appreciate your positive feedback and hope you enjoy your purchase.

Rated 5 out of 5 stars

I purchased this virtually

I purchased this virtually, and Reza was excellent to work with.

10 March 2025
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Reply from Grayson Luxury

Thank you so much for your wonderful review! We're definitely going to pass this along to Reza.

Rated 5 out of 5 stars

Courteous and non- pressured salesman…

Courteous and non- pressured salesman Reza was pleasant and helpful. Very appealing variation of furnishings.

4 March 2025
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Reply from Grayson Luxury

We truly appreciate your fantastic review! We'll be sure to share your kind words with Reza, and we're excited to assist you in finding more perfect pieces down the road. It was a pleasure having you in our showroom, and we're so glad you took the time to visit us in person. We look forward to seeing you again soon!

Rated 1 out of 5 stars

Grayson's crocked

Grayson's crocked. I lost $4,135.44 from Fraud.
I canceled some furniture, and they never refunded my money. Bank Of America cooperated with the fraud.
The furniture was never received because they did not have the stock; I paid for one of the pieces twice. Once thru
BOA and another from
Chase Bank
Refer to phone number 442-274-9994 for all the details. 3000 flyers will be distributed, IN Beverly Hills and the surrounding Neighborhood will explain how they stole from an almost nine-year-old senior who IS nearly blind and handicapped.

6 September 2024
Unprompted review
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Reply from Grayson Luxury

Reviewing your order, I can see that you worked directly with Angela, our design associate, to complete your purchase. After your items were shipped, you issued a chargeback to your credit card, reporting fraud. By that time, some items had already been delivered, while others were still in transit.

We understood your concern regarding the cancellation of the undelivered items and acted promptly. We cooperated with you throughout the process, but after you filed a chargeback, we submitted all the necessary evidence to the bank. After a thorough review, the bank sided with us.

We understand the challenges you are facing, but it’s important to clarify that this situation was handled appropriately and in full compliance with established protocols. Both Bank of America and Chase Bank have confirmed that our actions were legitimate and the correct steps to resolve this matter.

Rated 5 out of 5 stars

I just received my new sofa from…

I just received my new sofa from Grayson Living and impressed by the service and experience. Not only is everyone I spoke to knowledgeable and patient, they are quick with their replies.

I received swatches before placing my order and they were free. te website is easy to navigate even though they have so many items.

I can't wait for the holidays and to start showing my off my new living room. thank you Grayson!

2 October 2024
Unprompted review
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Reply from Grayson Luxury

I’m so glad to hear you’re enjoying your new sofa! It’s great that our team could assist you so well.
I can only imagine how excited you must be to show off your living room this holiday season! If you ever need anything else or have questions down the line, we are here to help.
Enjoy your new space!

Rated 5 out of 5 stars

The people were extremely friendly and…

The people were extremely friendly and helpful, and their prices are very competitive.

18 September 2024
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Reply from Grayson Luxury

I’m really glad that you’re happy with our services. We try to personalize the online shopping experience as much as possible, and happy to provide you with great prices.

Rated 5 out of 5 stars

The representative was knowledgeable and helpful. they price matched

The representative was informative , knowledgeable and helpful. I immediately felt comfortable to purchase the items. I liked that they matched the price.
Thank you very much. I love Grayson Living. I have not received the item yet.

1 September 2024
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Reply from Grayson Luxury

Creating a comfortable shopping experience is our top priority, and we're glad that you felt at ease while making your purchase. Whenever possible, we always try to provide our customers with the most competitive pricing available. Every dollar counts, especially when investing in quality furniture.

Rated 5 out of 5 stars

above average quality

above average quality, classy items, attentive to followup, reasonable pricing

25 June 2024
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Reply from Grayson Luxury

Thank you for your kind words! We're thrilled you appreciate our quality, style, service, and pricing. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Alli was very helpful in finding want I…

Alli was very helpful in finding what I was seeking.

6 June 2024
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Reply from Grayson Luxury

Thank you for your feedback! We're glad our customer service agent could assist you in finding what you needed. Let us know if there's anything else we can do for you!

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. So far so good! Just ordered a large console so will see how the remaining experience goes.

8 June 2024
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Reply from Grayson Luxury

Thank you for your kind words! We're delighted to hear that you found our website easy to navigate. Your satisfaction means a lot to us. If there's anything else we can assist you with, please don't hesitate to let us know!

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