JCB Tools Reviews 794

Update - a big thank you to Rukshal Ruhomally (Genpower / JCB) who took ownership of this issue - I now have a resolution with a JCB mitre saw thaat now fits my JCB stand Good Points - Problem Reso... See more

Reasonably priced and what appears to be a good robust design. However, some delivery issues and a non conforming part that was replaced without any problems. The assembly instructions / diagrams not... See more

mostly a very smooth transaction, easy order process and eventual delivery was very good. my only issue was the site said delivery in 2 to 4 business days but ended up being a day late and i wasn't... See more

Online ordering easy and kept well informed however promised next day delivery did not materialise even though ordered well within the time limit. Breaker is fantastic for money but the carry case lea... See more

Great communication, great product, and having watched Adrian build the chipper from crate to finish it was actually a breeze to do and I didn’t need to consult the manual once. I actually built it on... See more

Wow, used this JCB diamond tech 6.5 mm hollow bit ,as a rescue bit to bore around a hss pilot drill which had snapped off inside a steel axle which was running inside a cast iron truck, it drilled out... See more

Items delivered defective and damaged. Currently trying to deal with the customer service team which seems like it’s not very customer orientated. Sending pictures over email. 3 days in and still... See more

Bought a JCB trash water pump to move water from a river to large pond 220 metres away. Pump has so far worked flawlessly and considering the pumping distance and elevation (around 5 metres height)... See more

The shopping experience is fine, but there is a fault with the keys. Because they are 'Security' torx, then they should fit over the round protruding security piece that prevents you from using a norm... See more

JCB is an established brand name providing quality tools at sensible prices and with a two tier warranty system. Pros get 12 months, DIY gets 3-5 years (depending on the tool). Ive been using JCB... See more

Well little bit disappointed really after doing some research I had already purchased a 20 V charger set Combi drill with two batteries. I purchased the 18 V drill and impact driver thinking the batte... See more

Review for JCB-CH150120PE wood chipper. Very fast delivery, well packaged, delivery guy very helpful. Have used it for a couple of hours and it does a good job making short work of some good sized... See more

Easy Order, good delivery, easy to operate and great to watch chewing up those branches. Could only imagine what the models above could be capable off. Little bit noisy, wear ear defenders and goggle... See more

I searched online and found exactly what I wanted at the right price, and it was delivered on time . I became a fan of JCB and made other orders which will also help me tremendously t... See more

Some problems with the delivery and the discount code not working but they managed to sort this out and kept me informed. Should say the delivery was their courier which messed up not JCB tools they d... See more

This is not a huge excavator but a JCB cordless circular saw with a 4a battery & charger it's quite powerful, and does not fade and lasts unlike my previous make, cutting is on the left so needs a li... See more

*Update: I have now received the JCB stacking toolbox. I ordered on 19/07/25 and received delivery on 31/07/25 (Rukshal from JCB was helpful with resolving the late delivery) Postage was supposed t... See more

Recently purchased a JCB DiamondTech Hole Saw 6.5mm I just wanted to say how great the delivery service was, it arrived safe and sound, but more importantly what a fantastic tool it is. I had a br... See more

Set of pliers were ok, quality was a bit lower than what I expected ie handles feel cheap in my opinion which was a bit disappointing as I expected more from JCB. Two of the sets had a load of what mu... See more

Good supplied accurately and on time. However, no VAT invoice received, several phone calls and messages later, still no response. Goods now costing 20% more than advertised due to no VAT receipt. [... See more

Delivery within 2-4 working days advertised. I received a message that Palletline would deliver in a two hour slot, but tge message was only received halfway through that slot! When tge delivery dri... See more

Ordered and paid for this jack on the Wednesday as I needed it Saturday latest. JCB dispatched it on the Thursday. Invoice said “Next working day delivery” so the jack should have been here on the Fri... See more

Had an issue with a purchase.Unable to communicate with after sales due to language accent. Was told that an email would be sent to keep me informed, this didn't happen. Still no email. Bad communica... See more

Terrible service from start to finish they never pick up the phones. How can you chase anything? Delayed orders? Courier very very slow, avoid if you respect your own business. Refund required asap

I had ordered a drill which was meant to deliver between 2-5 working days but unfortunately its been a week so far not even a single bit of tracking is available not sure wether they have even dispatc... See more

The 5 piece rolling toolbox drawers arrived stacked and clipped together and also has two thick tie wraps (zip ties) running from the bottom box mounting clip to the top box mounting clip to secure it... See more

Ordered drill on Monday morning with a Free next day delivery.Wednesday afternoon phoned office as it had not arrived. Told it was being dispatched that afternoon.Contacted them on Friday as nothing h... See more

210mm mitre saw and stand purchased. The most vital parts; the 2 black brackets on the stand that the saw screws down onto were missing twice now i have received replacement, surely a factory fault th... See more

The product I'm using is well out of warranty and still going strong. However the charger finally failed, so a new one with another battery seemed like a good idea. Order went through my end, however... See more

Item I can’t attest to being good or not as the company have still not delivered. It’s been more than a week and tracking information has been wrong over 3 phone calls to customer service. I’ve also b... See more

Still not received the item having waited in on two separate days for the scheduled delivery. Delivery of the generator was set for 21st November by the courier FedEx. They failed to attend with no e... See more

Hugely disappointed with the manner in which JCB, allows it's retailers such as sitebox, to completely ignore basic UK contract law. JCB machine has failed twice in 6 months and in my view is not fit... See more

Jcb wood chipper 100mm broke within 2 hours of use. After a bit of a battle they agreed to collect and refund me. Weeks have gone by now since theyve had it back, and still no refund despite chasi... See more

Jcb tools were Great, they handled my order quickly and professionally and I had my socket set delivered to the Highlands in a couple of days The only reason for not giving 5 stars and this... See more

I bought the JCB 3-Tonne Low Profile Trolley Jack in May 2024, expecting durability from a trusted brand. After just 9 months of light use, one of the front wheels bent while lowering a 1.3-ton... See more

The JCB lawn edger is excellent but the deliverd item was left in an accessible area where my property joins a public lane (and at a time when I was at home and could have taken the delivery). It's... See more

Many thanks for your quick replies updating the delivery time, much appreciated. The delivery driver came on time and was very pleasant and helpful in dropping the pallet in a convenient place for me... See more

I ordered a drill with battery and assumed (obviously wrongly) that a charger was included because it had said so on Amazon. What I received was a blind drill, where the seal had been broken and a bat... See more

If I hadn't contacted JCB's support people I doubt I would have had my order shipped. Apparently it hit a snafu of some kind - what, I wasn't informed of. If it wasn't for the support agent who took o... See more

Had a bad experience ordering this trash pump from Amazon as it didn’t arrive and I needed a refund. Ordered direct from JCB ….. Perfect. Efficient quick delivery and cost less with a code. Thanks JC... See more

Terrible customer service. Ordered on Monday and expected free next day delivery but no tracking email and nothing received yesterday. The live chat agent told me at 9 am this morning that I would... See more

The device looked well. I set it up ready for use and found it was extremely difficult to switch on. I did move the on/off switch eventually but it required more pressure than I thought was safe... See more

Using the website was easy to navigate and email communication was good. We had an issue with delivery of the tool box which was out of job's control however they did help track down the delivery wit... See more