Genpower Ltd Reviews 2,379

I had purchased a jet washer from Hyundai in December 25 and two months later with little use the hose was leaking water. The damaged hose was replaced under warranty and arrived today. I would lik... See more

Innovative Product which i hope will allow powerful strimming without back pain. Parcel was received more quickly than expected following completion of the sale which was good. Handle assembly... See more

Great communication from the start Poonam was efficient in getting my problem sorted as was Shadiya who took over dealing with faulty battery chainsaw, the saw wasn’t economical to repair so an agreed... See more

My warrenty claim was delt with by Soureshna. She was brilliant from start to finnish ,from her unexpected return phone call,so soon after the festive break,to daily email updates during the process... See more

My newly purchased lawnmower required a replacement part.  I notified Genpower Ltd on Monday and the item was delivered Wednesday morning.  This outstanding service was provided by Craig who should be... See more

Thank you Peter for resolving this unfortunate start to my relationship with Genpower Ltd. The damaged unit was returned & a replacement delivered. I am now a satisfied customer & thank you again... See more

Leave blower replacement. I had a problem with the on off switch of my Hyundai Leaf Blower, Garden Vacuum & Mulcher with Large 45 Litre Collection Bag, 12m Cable & 3 Year Warranty. Jade at Genpower qu... See more

Craig was the person who handled my query and when a replacement part was unavailable he arranged for a replacement strimmer. At all times he was professional, friendly and extremely helpful. Craig... See more

We needed to heat a small workshop to help with our assembly work while outside temperatures dropped cables in the shop stiffend, thanks to the quick delivery we avoided what was going to be a diffic... See more

Just over a year ago I purchased a Hyundai lawn mower from Amazon. It was working perfectly fine until it seemingly developed a fault and stopped working. I checked and it was still under warranty. So... See more

I dealt with Poonam Shanto over the last few days on two issue's with which I had concerns. She updated me on both keeping me informed by e-Mail on progress with each issue. One was resolved quite qu... See more

I have had a number of issues with a certain product from Hyundai and each and every time my issue has been sorted in professional manner by Poonam Shanto. I have been issued an upgraded Hyundai HYC... See more

Absolutely appalling customer service. Do not use this company. Faulty goods delivered lasted 30 seconds, 5 weeks later 50 emails, 5 non collections and more frustration than you can imagine. They are... See more

Having purchased a Hyundai grass trimmer in May 2024, 12 months later there is an issue with the trimmer head. The product has a 3 year warranty which obviously isn't worth the paper it's written on.... See more

Been promised delivery today By Sean. Then to be told Sean hasn't followed up anything that was said and now delivery cannot happen until 48hours after first failed attempt. Spoke to Peter... See more

I sent a mail regarding an issue I had created. The reply from Jade was virtually immediate, and then Craig picked up the case. The speed of response and the assistance offered was absolutely first c... See more

Lakshya Bholah responded to my initial contact and clearly dealt with the issues very professionally - well done Lakahya, thank you,. Graeme Hewitt Just waiting for the rain to stop to allow me... See more

Purchased a chainsaw and the pull cord was faulty. Spoke to Paul Jones at customer service and he was a gentleman. He explained how to fit the pull cord assembly and it was delivered the next day. Jus... See more

Ordered a charger from eBay, initially the wrong item was delivered but the correct replacement was sent very quickly, with great communication along the way. All good, many thanks!

The agent "Peter" undertook my query with speed and efficiency which resulted in my parcel being delivered as soon as the delivery company returned from the bank holiday so in my mind really did deser... See more

Had a problem with a new pole chain saw and rang your office and spoke to Sean Harrison who couldn't have been more helpful, he told me to email my purchase receipt and a photo of the damaged part af... See more

I bought a Hyundai air compressor, what was working very well for a couple of months, but eventually the check valve failed. On the first try I received a solenoid valve on post, quickly, however it... See more

Have yet to use the Hyundai post hole borer hence 4 stars (but fully expect after using to rate at 5 stars) purchased on the 12th Dec and received it in good order on the 15th dec in good order. I a... See more

I had an issue with a machine I bought and returned it for inspection while it was in warranty period. I was supplied a new unit as the original one wasn’t repairable. The one they replaced it with... See more

I purchased a Hyundai leaf blower two years ago which broke during use. I reached out to Genpower who were very helpful and ultimately replaced the machine under warranty. I was very impressed by the... See more

I had a query over what appeared to me to be a part delivery. I called Genpower, and was directed to Paul Jones who handled my query quickly, honestly and restored my faith in customer relations. A... See more

Excellent support from Genpower. The lawnmower had stopped working . I rang the company, they checked data it was still under guarantee. They asked me to package it and sent return labels which I had... See more

An update of my review from 6 days ago. This company contacted me after reading my scathing review. They offered to replace the trimmer head free of charge. Fair enough. I received the replacement par... See more

I spoke to Poonam Shanto about my Hyundai trim cutter blade, which ceased working when using it. She handled my situation focusing more on customer satisfaction and asked me to take pictures o... See more

Ordered a chainsaw on 28th March to be delivered 1st April did not arrive till 5 April.This was no fault of Hyundi but the useless delivery compony.The situation was made much better by the constant a... See more

I had a query regarding my order. I contacted genpower who responded within a few hours and Jade took on my query. She advised exactly what the situation was and that she would contact the relevant de... See more

Very quick response to my complaint of faulty part on new pressure washer. I sent picture and video on Sunday night, Jade responded Monday morning and the replacement part arrived Wednesday. Great... See more

From the point of first raising my problem ticket with my lawnmower, Soureshna provided excellent customer service. Replies were always prompt, updates were provided without the need to chase and my c... See more

excellent service; prompt replies and progress over two days. first class guidance and very considerate throughout. I couldnt ask for more, and really surprised with the thoroughness. I fully recom... See more

Customer service was great, very speedy communication to resolve my issue. Second time using the site for warranty related issues and both were very speedy processes, also used the spares department f... See more

Reported my issue with Hyundai Power Product. Received very prompt replies during my communication with service agent Jade. Very clear instructions to check and verify product received from Jade an... See more

Customer Support Rep Poonam Shanto was outstanding in her understanding of my problem with the equipment I had purchased. Her prompt responses were clear, concise & she showed superb empathy. I have d... See more

I purchased a mower which became faulty after about 12 months. I contacted this company and eventually was promised a replacement. After six or seven telephone calls and photographs sent of the faul... See more

Appalling customer service. Cheap Chinese products. Avoid. I bought a Hyundai generator.The hour meter did not work so I ontained a replacement. The second generator was exactly the same. The produc... See more

Great After Sales Support from Jade at Genpower. I was able to get through to Genpower technical support quickly and easily. Jade sent me out a very helpful checklist. I worked my way through that an... See more

I have given a 5 star for the help of the staff at HYUNDAI, I bought a microwave that when used would have an excess of condensation. 2 times Jade from HYUNDAI tried to get FEDEX to my house to pick u... See more

An order placed had gone missing, contacted customer service and was emailed back the next day by Peter Whuatorhe. He sent me out a replacement order straight away and all received. Things go missin... See more

Shocking customer service our circle saw is 34 days old was reported faulty at 31 days old however as we are over 30 days past sell by date they basically are not interested in replacing the broken it... See more

The customer service from Sean harrison has been more than I could have asked for. Very prompt, very helpful and has made my overall experience a positive one. My one gripe would be , due to... See more

Unfortunately when I received my lawnmower there were some parts missing. I contacted Genpower and spoke with Paul Jones. What fantastic and professional service. He talked through the parts I needed,... See more

Paul worked with me with lots of suggestions for the reasons why my hedge trimmer had stopped working, once fault had been identified sent the replacement parts now up and running Thank you