Lanveza Reviews 177

Companies house says this company was dissolved! I sent them £149 on sunday6/7 to buy a laser hair remover as trustpilot said it was listed as the top product. Just heard from Anastasia at... See more

I ordered a Lanveza IPL handset. I used it twice weekly for 15 sessions underarm, unfortunately it did not work for me. I had read reviews after buying this product and so followed the returns policy... See more

Ordered and received the LED face mask about 3 weeks ago. I was panicking as the trustpilot page has lots of negative reviews about it. However when the mask arrived it appears good quality and the... See more

Products is useless on 50 per cent of the population DO NOT BUY until you read their frequently asked questions. Useless on blonde or grey hair, can burn if used on dark skin. Can't be used if takin... See more

Lanveza offer a full refund if you're not happy on their website. This is not true. They say they will offer a refund if the product doesn't work. If you're unhappy in any other way after opening the... See more

Ordered my face mask and love it but had issues charging it the first time. E mailed Lanveza and heard back from Anastasia straight away with possible solutions. We fixed it between us - fabulous cust... See more

Avoid at all costs. Awful company. Faulty product sent twice, 2nd return asked for refund. They are refusing to do this saying they cannot find the payment. Have sent bank details to prove p... See more

Thank you for responding. I don't understand what I'm supposed to reconsider? Lanveza aren't going to honour their 90 day money back guarantee, so there's little left to say. I can only warn ot... See more

After reading some of the reviews, I was a bit apprehensive about my beauty mask order and wondering if I’d made the right choice. But honestly, I don’t know what people are unhappy about. It arrived... See more

Awful, plastic, cheap IPL- DO NOT PURCHASE!! Asked for a refund when I received the IPL only to be refused. Absolutely not worth the money and is clearly just a company tricking you into buying someth... See more

I purchase a mask and went the payments screen came , didn’t go so I thought I didn’t order , however the mask came few days later when I didn’t wanted .I followed all the steps to refund and send the... See more

I ordered and sent back the IPL unit, to a returns address on the package! I paid £11 tracked & signed for, THIS COMPANY won’t accept it’s been accepted, even though I have pics & signed for & THEY WO... See more

Ordered a LED mask and it arrived a week later despite stating it would arrive within 3 days. I want to return the item as it is not opened and l cannot use it due to my skin condition. Been t... See more

My product developed a fault after 2 months, I’d just like to say that the customer service has been amazing, sent a 15 second video and a replacement is on its way with full tracking details. Blown... See more

After sending back an IPL product to a returns address this company printed on their own parcel, not only do they state the address for returns, doesn’t deal with returns and are flatly refusing... See more

Ordered the IPL but on reading negative reviews about it not working, I emailed the company and sent the product back 2 days after receiving it, to the returns address on the parcel, tracked & sign... See more

I ordered the LED Facial Mask and really impressed with how quickly it was delivered. The product is brilliant – very high quality with lots of different settings depending on your skin’s needs. The b... See more

Brought for the wife, after 2 weeks it started to turn itself off, contacted customer services, was sorted within 24 hrs and a new machine dispatched! Now why can’t all companies be this good, as long... See more

Anastasia was extremely helpful and professional with all the emails we exchanged. I needed a refund for a product I'd purchased for myself but my partner also had! She was supportive and polite maki... See more

LANVEZA LTD An item purchased was not fit for purpose, it was returned within two days of receipt for a full refund under the sale of goods ACT 2015 also under distance selling GOV.UK A buye... See more

I ordered an IPL machine in Aug 2025. Unfortunately it stopped working early December. When I reported this to Lanveza they were very helpful and responded almost immediately. A replacement was sent a... See more

Hi there, I purchased the face led mask and at first found this uncomfortable. I emailed the company and have had a quick response to several emails with Anastasia who has been extremely helpfu... See more

Purchased the IPL laser hair removal. Opened the box, read the instructions to find it doesn’t work for blonde/red hair and requested a refund. They are refusing to do a refund, it’s not their company... See more

I lost my controller, and within a couple of days they had sent me a new one for free. The red light therapy mask works well, slightly uncomfortable but pain is beauty. Would recommend to anyone... See more

I ordered a facemask in early December. I paid for it. I returned it as the review on the internet purported to be from trustpilot and was not. This was very misleading and further reviews i saw after... See more

I bought the led mask but what came is looking different from what’s on the website. My sister also bought the neck mask and it came without branding on it.. doesn’t really look original. Customer ser... See more

I wish I read these reviews before purchasing, as with many people on here I also have a faulty face mask, replacement product is also faulty. As with many other other customers Lanvenza are denying/... See more

Don’t Buy unless you’re 100% sure the product is right for you. You can not return any product if you have opened the box, but you cannot see the product until you have opened the box there must be... See more

Received led mask yesterday, opened today and didn’t like the quality . Emailed to ask for return process to be told as I’d opened the box it couldn’t be returned! In the process of now talking to the... See more

Fantastic communication. Anastasia got back to me immediately (and several times) when I had a query about Royal Mail delivery. My LED face mask arrived so quickly that I was not able to be in to sig... See more

I purchase the face mask and the page went frozen so I thought I didn’t buy and after few days it was delivered ( when I already a ordered another one) I have been trying to contact customer services... See more

This company are refusing to return £149.99 with some lame excuse that the IPL hair remover return was not authorised. I paid £10.95 to track and signed for to an address that this company printed o... See more

Ordering was simple with a good price. There was a problem with delivery, Post man left the parcel at the wrong house. Customer service were very helpful. Finally got parcel 4 days late, Pesky post... See more

This company does not wish to help or resolve issues whatsoever! This company is flatly refusing to refund my £149.99! Customer service is truly unhelpful, they quote their unreasonable policy... See more

After ordering the light therapy mask hoping it would help with my scarring. Between ordering and receiving the mask, I asked my GP and dermatologist if I should use this mask, as I had read on goog... See more

I ordered and started using Lanveza’s IPL handset. I had it on the lowest intensity and ensured that I had shaved and exfoliated before using the device. However, it did not agree with my skin. I cont... See more

Laser doesn’t work on light hair but only specifies on the instructions inside the box but when requesting a refund they won’t accept because the box is open . Terrible customer service , wouldn’t rec... See more

SCAM do not buy from this company reporting to trading standards and fraud team @ Bank!!!!!!! Would not accept return of LED mask due to being opened. Absolute lies no cellophane was on box. I be... See more

I wish I read the TrustPilot reviews before as what is on their website is very misleading in terms of reviews. Their customer service is absolutely awful and genuinely unwilling to support with retur... See more

Feels like a scam!! I was so excited to try the hair remover but have been left frustrated and disappointed. My order was confirmed in the 22nd June. No tracker number was received. Contacted cu... See more

I didn't expect much from light therapy, and at first I wasn't sure if it was doing anything. Around the 3rd week, I noticed my morning redness was less obvious. It's subtle, but real.

I’m sure they’ve got fake reviews on their own website. Really wish I had looked on trust pilot first- as it’s pretty obvious how awful this company is. The products are shipped from China, not ‘lan... See more