Limeandlou Reviews 2,879

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products, including custom music memory art, oil canvas, and watercolor portraits. People highlight the impressive cleat framing, secure packaging, and the ability to personalize gifts. Consumers also appreciate the mix of traditional and modern styles available, finding unique and thoughtful presents. The customer service is highly praised, with reviewers noting the team's professionalism, responsiveness, and patience in accommodating requests and changes. Many customers received timely assistance with tracking and order issues. While opinions on the delivery service are mixed, the overall consensus is that the company is dedicated to ensuring customer satisfaction and delivering high-quality, personalized products.

Based on these reviews

Rated 5 out of 5 stars

I ordered the custom music memory acrylic wall art for my husband! It was for his Christmas gift, but was our wedding song. He loved it and also the cleat framing is impressive! I had made a mis... See more

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Rated 5 out of 5 stars

Lime and Lou have been nothing less than amazing!! I purchased an oil canvas for my wife post us losing our family dog Wilma. Upon receiving my piece, I raised a couple of concerns with the team aroun... See more

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Rated 5 out of 5 stars

Absolutely a fantastic company. So happy with the purchase for our band and can’t wait to hang it in our studio! Extremely professional, even helped with tracking. Yes it was buried under a snow ba... See more

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Rated 5 out of 5 stars

I ordered two pictures created from photos: a black and white pencil drawing of my husband and our 17 year old dog and a water color of my son’s new dog. My son was actually close to tears when he... See more

Rated 5 out of 5 stars

I’ve ordered from Lime and Lou twice, both times with great results. They have a mix of both traditional styles like oil or watercolor paintings along with more modern-inspired ones that I haven’t see... See more

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Rated 5 out of 5 stars

I can not express enough how impressed I am with Lime & Lou. They are patient and extremely understanding if you request any changes, they add their own personal touches with their communic... See more

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Rated 1 out of 5 stars

They say on the website “after purchase you can see an example” this is not true. How do you know which pic would look best? They have no number for customer service only drop downs for things that... See more

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Rated 5 out of 5 stars

It was an anniversary present. Size L - 24" x 32", no frame, product name- beyond brush, custom oil painting canvas. Overall it looks good, capturing happy memories for us:) It is well made, it w... See more

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Rated 5 out of 5 stars

This was my first time purchasing with Lime and Lou. I had some difficulties with placing my portrait order...but their Customer Service correct my issues within two friendly emails. I am very pleased... See more

Rated 5 out of 5 stars

I've ordered several times from Lime & Lou for unique & thoughtful gifts. They never disappoint! The quality is great, the turnaround is quick & everybody loves getting these. The ones on the website... See more

Rated 5 out of 5 stars

I always read comments before ordering something and yes, I read through all the comments that weren’t so positive and I have to be honest, many of them were about shipping timeline. If you order some... See more

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Rated 5 out of 5 stars

Ordered the Music Memories Metal Wall Art in 24X36” metal. Contacted the company to go over song lyrics, needed this to be perfect, and they sent me a preview to verify before making the item. Everyth... See more

Rated 5 out of 5 stars

We were extremely satisfied with the quality and design of our Lime & Lou prints. I also appreciate their customer care and responsiveness (esp. Merleth), striving to ensure that each product sold me... See more

Rated 5 out of 5 stars

i was a bit dubious about using this site as it was advertised on social media. But honestly they have created a great masterpiece of a picture of me and my partner. i needed to make some alteratio... See more

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Rated 1 out of 5 stars

Ordered with guaranteed delivery by Christmas Eve as a Christmas present. Did not even ship until 12/26 and won’t be here until after the near year! Not even produced and out until after the deadlin... See more

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Rated 5 out of 5 stars

The canvas turned out better than I imagined it would when I purchased it. Cool and Amazing story that I will remember for life. My GF coincidentally bought another canvas for me on Valentines... See more

Rated 5 out of 5 stars

Bought the music memories on canvas for my wife for our 10th wedding anniversary and she loved it. In fact it reduced her to tears,,,,,happy ones! The service has been first class from placing the... See more

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Rated 5 out of 5 stars

I ordered an acrylic wall art for a Christmas gift for my wife. When the product came it was packaged very well, and the completed product exceeded expectations! It was a wow phenomenal moment for my... See more

Rated 5 out of 5 stars

Very pleased with the entire experience. Ordering was easy and self explanatory. Delivery updates emailed to me, and item arrived at least a week before it was due so that's a bonus!. My wife had no... See more

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Rated 1 out of 5 stars

Very disappointed. Promised delivery between 12/23 - 12/26 and the item didn't even ship until January 5th. They not so cleverly created the shipping label before Christmas to make it look like it had... See more

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Rated 1 out of 5 stars

Unimpressed. I ordered a pop art custom photo blanket. The pop art made the people almost unrecognizable, nothing like the examples on the site. Worse, there is a white border on only three sides. Loo... See more

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Rated 1 out of 5 stars

Ordered item on 12/9. Was promised delivery by Christmas. Didn’t arrive. Now it won’t even be here before my wedding anniversary on 12/31. Typical overpromise and underdeliver. Here is what I got in... See more

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Rated 2 out of 5 stars

Didn't arrive in time for Valentine's Day even though they swore up and down that it would. Paid extra for the personalized Gift Card Message, which didn't even arrive with the package. And on top of... See more

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Rated 5 out of 5 stars

Working with Limeandlou has been a wonderful experience. Their customer care team is top shelf. They are attentive, quick to respond, and not satisfied until the work is done right. The art is so cool... See more

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Rated 5 out of 5 stars

The entire experience was a pleasure, smooth, efficient, very very customer-focused. i ordered the gold-foiled record with lyrics/title etc. i had several very specific requests (the song was by a gre... See more

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Rated 5 out of 5 stars

I am so impressed with this company. I ordered 2 large canvas’- such incredible quality, we decided to order a third. After receiving our art, (within the week of me ordering!) I noticed a mistake b... See more

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Rated 1 out of 5 stars

I liked the idea of the of the concept/artsy print but was concerned with how it would look as they don’t give you a preview. My concerns were valid as my children look like they’re possessed by demon... See more

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Rated 5 out of 5 stars

I love Lime & Lou’s artwork! Artwork of family and friends captures important life moments: love, joy, challenges and achievements. I started with one and now for this Christmas I have purchase... See more

Rated 5 out of 5 stars

Purchased a resin plaque for my husband as a gift for our 25th Anniversary. His reaction couldn't of been better. The quality, the idea, the process was all amazing! He placed it on his desk at work a... See more

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Rated 5 out of 5 stars

Lime and Lou went above and beyond. They worked on a piece inspired by Molly Wright's film poster, for film 'Omaha' being premiered at 'Sundance' 2025. Molly was absolutely thrilled with the result -... See more

Rated 5 out of 5 stars

my experience could only have been better if bob dylan and adele delivered it to our house on a tandem bicycle roses are red violets are blue what’s the best company in the universe if you’re l... See more

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Rated 1 out of 5 stars

Expensive sizing error and lesson. Bought a shirt for my wife thinking small would be a universal small since that’s what I wear as a man and it fits a toddler. Probably my last time buying something... See more

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Rated 2 out of 5 stars

I hated going thru this process. I can't see what my final photo might look like AND I needed to constantly click pop-ups trying to sell me something else. I've already started receiving spam from g... See more

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Rated 5 out of 5 stars

I found this site on social media and wanted to give my son and new daughter in law something special for Christmas. The watercolor portrait of them from their wedding day was absolutely stunning!... See more

Rated 1 out of 5 stars

I’ll leave a review when I see the finished product. I’m putting a large amount of faith into you people (and paying you well for it) so don’t disappoint me by asking for a review before services are... See more

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Rated 5 out of 5 stars

We ordered 3 separate gifts from Lime & Lou for Christmas. One Record, and 2 of the Andy Warhol type pictures. Each one was outstanding, better than expected in every way. They definitely are a wow g... See more

Rated 3 out of 5 stars

The Cavas and framing is great, the packaging solid and well put together. My main issue is that the company cut out lyrics , I presume because they didn't agree with swearing on their canvas, if I'... See more

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Rated 2 out of 5 stars

I purchased three items from Lime and Lou. They sent proofs for my approval, mentioning that I had 24 hours to respond before they began production. Not happy with the proofs, I emailed them to reques... See more

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Rated 5 out of 5 stars

Lime and Lou has beyond amazing customer service and responsiveness. I was honestly shocked as this has become increasingly rare to actually create a personable customer experience. The quality of the... See more


Company details

  1. Decoration and Interior Design Store
  2. Poster Store
  3. Wallpaper Store

Written by the company

At Lime & Lou, we work with artists and designers to bring you curated, personalized pieces that’ll enable you to truly express yourself in home décor and make it uniquely yours. From murals, decals, textile to wall art for all ages and rooms. Lime it up!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

Best online experience ever

Best online experience ever! These folks are all over it and respond quickly and relevantly (not a bunch of word salad garbage)… thank you for all the help… the recipients fell off their chairs laughing, can’t wait to hang it!

11 February 2026
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Reply from Limeandlou

We're happy to hear that you had such a great online experience! Thank you for your kind words; we appreciate that our quick and helpful responses resonated with you. We are delighted the recipients loved it!

Rated 4 out of 5 stars

My wife loved the thoughtfulness of the…

My wife loved the thoughtfulness of the gift.
The picture of our anniversary with our wedding song is really cool to have. The look of the artwork is really nice as well. We also have the our anniversary date.

4 February 2026
Unprompted review
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Reply from Limeandlou

We're happy to hear that your wife loved the thoughtful gift! It's wonderful that the artwork of your anniversary with your wedding song and date is special to you both. Thank you for your positive feedback.

Rated 5 out of 5 stars

Beautiful memento

Beautiful memento made with my song of choice our wedding day song for our 50th golden wedding anniversary and the gold so appropriate, we absolutely love it

10 February 2026
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Reply from Limeandlou

We're happy to hear that you love the beautiful memento created with your wedding song for your golden anniversary! It means so much to us that we could create this special piece for you.

Rated 3 out of 5 stars

This is my second order

This is my second order. My original order never arrived to me. Im reordering because i need this perches as a gift. I will be contacting you folks on my order that i did not get soon.

10 February 2026
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Reply from Limeandlou

Hi Cesar,

I’m sorry to read your review and to hear that your first order never arrived — I completely understand how frustrating that must have been, especially when you needed it as a gift.

I’ve checked the details and it appears the original order was marked as delivered, so it’s possible there was an issue with the courier or the delivery location. That’s absolutely not the experience I want you to have. I’ll be reaching out to you privately so I can look into this properly and make sure we find a solution for you.

Thank you for giving us another chance — I’ll do my best to get this sorted for you as quickly as possible.

Kind regards,

Thijs– Lime&Lou Customer Service

Rated 1 out of 5 stars

No proof until after you pay

Make sure you understand you will not see a proof until after you have paid, and make sure you pay attention that you know the sizes. All their promos are for full size frames, yet you may end up with a small one like I did!

2 February 2026
Unprompted review
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Reply from Limeandlou

Hi David,

I’m sorry to read your review and that you’re feeling disappointed.

I’d like to clarify a few points for transparency. Your design preview was provided after purchase and before production, and we only moved forward with production after you approved the final design.

Regarding the size, the dimensions selected during checkout determine the final artwork size and price. A size guide with exact measurements is clearly shown on the product page before ordering, and your order was placed for a 9x12 framed canvas, which matches what was produced. While some examples show larger sizes for inspiration, all available sizes and prices are listed prior to purchase.

That said, I genuinely appreciate your feedback and understand that expectations didn’t fully align this time. If you have any remaining questions, I’m always happy to help via email.

Kind regards,
Thijs– Lime&Lou Customer Service

Rated 5 out of 5 stars

They made it so easy!

They made it so easy! The options were clear and easy to understand. I love that they gave me options when they sent me the proof to sign off on. Even though they nailed it the first time, and there was nothing to tweak. It made me feel confident that this would bring great results. And it really did. I am so excited to give this as a gift to my wife!!!

28 January 2026
Unprompted review
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Reply from Limeandlou

We're glad you enjoyed your experience. It's great to hear that the clarity of our options and proofing process instilled confidence, leading to fantastic results. Thank you for sharing your positive feedback; we appreciate it!

Rated 2 out of 5 stars

I hated this process

I hated going thru this process. I can't see what my final photo might look like AND I needed to constantly click pop-ups trying to sell me something else. I've already started receiving spam from giving them my email. I hate it here.

6 February 2026
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Reply from Limeandlou

Hi Brian,

I’m sorry to read your review and to hear how frustrating this experience felt.

Our artwork is created by a real designer, which means a preview is sent once the design is finished — and nothing ever goes into production without your approval. You’ll always have the choice to proceed, request changes, or decide not to continue.

I also appreciate your feedback about the pop-ups and emails. That’s not the feeling we want to leave you with, and I take this seriously.

I reach out to you privately so I can personally help, clarify everything, and make this right for you.

Kind regards,
Thijs– Lime&Lou Customer Service

Rated 2 out of 5 stars

No confirmation email

No confirmation email

4 February 2026
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Reply from Limeandlou

Hi Scott,

I’m sorry to read your review. I can confirm that the order confirmation email was sent successfully, and your design preview has also already been emailed. It’s possible that these emails ended up in your spam or promotions folder, which unfortunately happens sometimes.

To be safe, I’ve just resent both emails to you. Please have a quick look in all folders, and if you still can’t find them, I’ll be more than happy to help further.

Kind regards,

Thijs– Lime&Lou Customer Service

Rated 5 out of 5 stars

Wonderful Experience!!

Lime&Lou has been fantastic to work with. Their customer service is top-notch, responses are quick, and communication is clear throughout the entire process. They handled design revisions flawlessly and were extremely receptive to feedback, making adjustments until everything was just right. The overall experience was smooth, professional, and efficient, and the final product exceeded expectations. I would absolutely recommend Lime&Lou to anyone looking for quality design work and great customer support. ⭐⭐⭐⭐⭐

4 February 2026
Unprompted review
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Reply from Limeandlou

We're happy to hear that you had a fantastic experience! It's great to know our customer service, clear communication, and design revisions met your expectations. Thank you for recommending our services; we appreciate your positive feedback!

Rated 5 out of 5 stars

Absolutely Fabulous

The image was of a family pet soon to be put down. The team at Lime and Lou were so sensitive and sent me personal emails. They understood my order well. I made changes and decisions, and they got it spot on and perfect. I ordered three images. And a fourth one just now. Lovely company and design store.

5 February 2026
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Reply from Limeandlou

We appreciate your kind words. We're so glad we could create something special for you during such a sensitive time. It means a lot to us that you value our work and care. Thank you for your continued support!

Rated 2 out of 5 stars

I don’t see a preview of my order

I don’t see a preview of my order

3 February 2026
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Reply from Limeandlou

Hi Giovanni,

Thank you so much for taking the time to share your feedback. I’m really sorry for any confusion around the design preview. I completely understand why you’d want to see how your artwork will look.

Because every Lime & Lou piece is individually and carefully created by our artists, there isn’t an automatic preview available at checkout. Each portrait is custom-designed after an order is placed, using your specific photo and personalization details, so the artwork truly reflects your memories.

That said, you’re absolutely welcome to request a design preview once your order has been submitted. Simply email us with your order ID and let us know you’d like to see a preview, and our design team will be happy to create one for you.

We truly value your experience and want you to feel confident and excited about your artwork. If there’s anything else we can help with, please don’t hesitate to reach out.

Merleth
The Lime & Lou Team

Rated 5 out of 5 stars

I love mine so much

I love mine so much! They took time with the editing process to make it perfect for me. They were timely, professional, and communicated with me the whole time. Thank you guys!! Highly recommend. And the frame and canvas itself are very nice and sturdy. I was impressed!

2 February 2026
Unprompted review
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Reply from Limeandlou

We're so happy to hear that you love your order! We appreciate your kind words regarding our team's communication and the quality of the canvas and frame. Thank you for the recommendation!

Rated 1 out of 5 stars

They say on the website “after purchase…

They say on the website “after purchase you can see an example” this is not true. How do you know which pic would look best? They have no number for customer service only drop downs for things that don’t address concerns. Regret this purchase.

Great response, but that is not what your website says, and I have sent your customer service which is very limited two messages with all details. You responded quicker to a negative review than you did through your customer service.

1 February 2026
Unprompted review
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Reply from Limeandlou

Hi Ed,

I’m sorry to read your review.

After purchase, every order does receive a personal design preview — however, this preview is created manually by one of our designers, not generated instantly or by AI. Because of that, it’s sent once the artwork has been prepared, usually within 48 hours. This creation time is already included in the delivery estimate, and nothing ever goes into production without your approval.

I’m also sorry if our website messaging wasn’t clear enough about this timing, and that you felt our customer service response was slower than expected. That’s certainly not the experience we aim to provide.

I’ve already followed up with you directly so we can resolve this properly and make sure you receive your preview as soon as possible.

Kind regards,
Thijs– Lime&Lou Customer Service

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