Musical U Reviews 148

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wealth of training opportunities available and the engaging approach to learning, which makes it accessible for musicians of all levels. People feel supported by the friendly staff and musical community, finding help and direction when needed. Consumers highlight the prompt and responsive support for questions and issues. The concise daily lessons are enjoyable, and many are eager to explore the extensive selection of courses. The user experience is generally positive, with many praising the platform's functionality. However, some users have reported issues with website navigation and account access, while others feel overwhelmed by the abundance of courses.

Based on these reviews

Rated 5 out of 5 stars

My questions were answered promptly. The lessons are clear. My first time through them (2022)I saw results but found the sequence a bit hard to follow and keep straight. I was too anxious to ‘get thr... See more

Company replied

Rated 5 out of 5 stars

A wealth of training opportunities are available and their online platform works very well. They are very responsive to questions and issues. I’m not a fan of their marketing style (a little heavy on... See more

Company replied

Rated 5 out of 5 stars

Musical U has been so welcoming and supportive since first contact, with regular helpful and informative emails and now I have joined I feel that they are there with me every step of the way. Help is... See more

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Rated 5 out of 5 stars

I’ve been excited since I’ve started MusicalU. The support is fantastic and the amount of learning on the inside is mind-blowing. There’s so many things to learn. I want to spend all day inside th... See more

Company replied

Rated 5 out of 5 stars

I’m taking the Foundations of a Musical Mind course - it’s an excellent step by step course that’s clearly explained and easy to follow. It’s also fun! The team are prompt and responsive with any que... See more

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Rated 3 out of 5 stars

I reported a problem about an initial comment ai posted not appearing in the comments and a subsequent problem that a second comment I mad appearing under someone elses name. I received a reply tha... See more

Company replied

Rated 4 out of 5 stars

I bought the book, but the website is frustratingly unstable. I keep getting locked out and can't access my account. Logging in is impossible and there are numerous issues. There's no assistance avail... See more

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Rated 5 out of 5 stars

Friendly, helpful, no pressure. I like the ability to see what others are doing and learn concepts a little at a time-I tend to try to do everything! Follow up emails so that you continue to work on y... See more

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Rated 5 out of 5 stars

Life keeps getting in the way but I keep coming back to this wonderful course. it is very simple, fun and very different from the classical music training I had.

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Rated 5 out of 5 stars

I have been a member of musicality U for several years. I love that there's always new information to learn about. I love the podcasts and the teachers tid bits to learn from.

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Rated 5 out of 5 stars

I've been a member for quite a while and MU has been inspirational for me to learn and progress. The staff and other members a very supportive no matter what your musical abilities are.

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Rated 2 out of 5 stars

After signing up, the welcome email did not include a temporary password, so it's impossible to sign in. I have contacted support via several methods and heard absolutely nothing. No help, nada. At... See more

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Rated 5 out of 5 stars

Since our initial interaction, Musical U has been incredibly welcoming and encouraging. Their constant stream of useful and insightful emails reassures me that I'm not on this journey alone. Assistanc... See more

Company replied

Rated 3 out of 5 stars

I’m a relatively new member, getting used to the site. For me it’s a new way of learning and it’s taking me some time to process. I feel like I suffer from information overload sometimes. I also think... See more

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Rated 5 out of 5 stars

My experience so far has been exactly what I had hoped for. I am excited to continue on my journey of learning!

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Rated 1 out of 5 stars

I signed up for the Foundations course, which was advertised as suitable for beginner to advanced musicians. The first red flag was the extensive (45 minute) upsell video you are forced to sit throug... See more

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Rated 4 out of 5 stars

I'm excited to receive your new Musicality book in print in a few weeks. I've taken a few courses with you in past years and have always found them immensely helpful, clear, awakening and applicable... See more

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Rated 5 out of 5 stars

The company does such a great job of helping to organize any musical path you want to take for yourself. Easy and fun to use and learn

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Rated 4 out of 5 stars

I was looking for practical advice on how to play piano (like developing hands and fingers independence, etc.). Instead, I found this extremely rich platform, full of courses and advice to develop mus... See more

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Rated 4 out of 5 stars

Really good content and training. I like the vibe of the website and communication. Only issues I am having is navigating around the website - can be confusing but perhaps that is because it is in flu... See more

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Rated 5 out of 5 stars

I love the musicality content. They're respnsive when you have questions about the website or the learning modules.

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Rated 5 out of 5 stars

A bit of a challenge until you learn the site, but once you do it is well worth the investment in money and time.

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Rated 5 out of 5 stars

I highly recommend Musical U to anyone who has a passion for music and wants to grow as a musician. Whether you're a complete beginner just starting your journey or an experienced musician looki... See more

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Rated 3 out of 5 stars

Have purchased the book, but the site is unreliable. Lock me out. Cannot access. Cannot log in. All sorts of problems. No support. It seems they are only interested in the money, then they let you wit... See more

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Rated 5 out of 5 stars

tons of great material and support with no pressure about how fast I get through it. I love this so much.

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Rated 5 out of 5 stars

I have enjoyed the experience of the superlearning 30 day course. It works well for me give by me motivation and inspiration for learning X

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Rated 4 out of 5 stars

Two reasons for 4 stars: 1, I never rate anything as perfect, there is always room for growth. 2, I have only been here for three days. Everything has been fantastic so far, but it is only three days.... See more

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Rated 5 out of 5 stars

quick and friendly answer, even with screenshots that were helpful - 5 star experience :-)

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Rated 4 out of 5 stars

I believe this is an excellent way to learn but it would be great to see lots more examples to try and maybe more of a breakdown of how to actually get timing correct more so than pitch.

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Rated 1 out of 5 stars

1. Have a legit working U.S. ph# 2.Have a working Acct cancelation system instead of "File Not Found" message!

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Rated 3 out of 5 stars

I don’t have a clear picture of how to start. Many windows don’t respond when touched to leave or move on. Revision—— Everything seems to be working fine now. Maybe the issue was on my end. Thanks fo... See more

Company replied

Rated 5 out of 5 stars

As a largely self taught, practicing and part time gigging musician, I found myself strongly desiring to better my skill set. I play by ear in musical arenas of folk, blues, rock, experimenta... See more

Company replied

Rated 5 out of 5 stars

I was reviewing some classes and I noticed that some of them received good improvements, becoming more easy to understand, specially for those unfamiliar with musical perception.

Company replied

Rated 5 out of 5 stars

I'm reading the Musicality book I bought in

Company replied

Rated 5 out of 5 stars

Informative and cultivates your mind. Your awareness of music stands on several pillars.

Company replied

Rated 1 out of 5 stars

I enrolled in Musical U's Next Level Coaching after its promotional materials presented it as a high-value opportunity for growth through personalized guidance. The process included a questio... See more


Company details

  1. Music School

About Musical U

Written by the company

Musical U is the home of musicality training online, providing courses, membership and personal coaching to help you reach your true musical potential.

Specialising in the inner skills of music, such as accelerated learning (a.k.a. "superlearning"), playing by ear, improvising, rhythm, singing, songwriting, collaborating and performing. Our products include Musical U membership, the Living Music program, Next Level coaching, and a range of standalone training courses.



👍 We're Here To Help

If you have ANY problems with a Musical U purchase, please don't hesitate to email us at [email protected] and we'll be happy to help.

We respond to 95% of enquiries within 24 hours.

Occasionally emails will go astray and we want to make sure you're taken care of!

So if you haven't heard back within 24 hours please:


Contact info

4.2

Great

TrustScore 4 out of 5

148 reviews

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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

My $10,000 Experience with Musical U Next Level Coaching

I enrolled in Musical U's Next Level Coaching after its promotional materials presented it as a high-value opportunity for growth through personalized guidance. The process included a questionnaire on investment level and commitment, leading to a 90-minute interview that ended with a $10,000 quote for one year. No pricing information was available publicly beforehand. No coach biographies or descriptions of expertise were given—only the "world-class coaches" banner. Promotional content referenced notable guest experts, but no clarification was given that core coaching would come from internal staff. Had these matters been plainly disclosed from the beginning, enrollment would not have occurred.
An email confirmed the cost and a two-month payment plan. No formal contract, cancellation terms, off-ramp, or refund policy was provided.
For due diligence, only three testimonials were shared: two relative beginners and one from a niche guitarist. A request for information about participants with orchestral instrument training received no response.
The promised invoice arrived four months late, as the first half of the 36 sessions were ending, referencing the $5,000 now due. They tracked paid sessions precisely for billing but did not follow their own stated schedule.
Coaches were assigned by internal staff without student input, reason, or explanation. I offered constructive feedback on the initial fit. A new coach stepped in, who dismissed the concerns, praised the original choice, and labeled me uncoachable in a session deleted from recordings. Guidance was mostly generic; some suggestions were counterproductive to established instrumental pedagogy. In the penultimate session (next-to-last), a practice recording—a spliced thumbnail intended by the coach to showcase my progress—was played back at 2x speed without permission. Of course it sounded cool—who doesn’t when sped up to chipmunk tempo? The acceleration covered imperfections in intonation, dynamics, phrasing and musical narrative that are only discernible at normal speed. I later listened at standard speed and analyzed it as a learning tool.
I participated in all 36 sessions (roughly $278 per session equivalent, plus 12 guest sessions resembling TED-style talks). The penultimate session (next-to-last) also included an upsell for continuation at a discount; the coach declared he had no knowledge of my original charge, confirming "individualized" pricing.
Due to review length, I omit platform issues and note that the $29/month DIY membership seemed to form the content foundation for much of the coaching. Coaches accepted outside material and were not terrible overall, but the sessions were middling, never world-class.
Despite these matters, the experience contained positive elements. I remained committed, drew on independent resources, and made substantial progress in my music. I’ve been fortunate to work with outstanding coaches before, so I know what high-caliber guidance feels like. I now choose where I invest my time and money with more care.
Note: The International Coaching Federation (ICF) Code of Ethics requires clear communication of financial arrangements and terms before coaching begins. Musical U is not affiliated with or a member of the ICF. Many music educators and coaches (e.g., ICF Master Certified Coach Hilary Oliver in performance-related coaching) uphold ICF standards or similar ethical codes from organizations such as MTNA or NATS. Practices such as undisclosed "individualized" pricing, absent formal agreements, opaque billing, lack of coach-matching transparency, and unpermitted altered playback in feedback fall short of such ethical benchmarks.
(1 star – Lack of upfront transparency on pricing, coach qualifications and assignment, and program realities, combined with billing discrepancies, inadequate handling of concerns, and questionable feedback practices, made this an unsatisfactory experience. I state these facts plainly, with a small tired smile, in the interest of truth for others.)

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Classes under continuos improvement

I was reviewing some classes and I noticed that some of them received good improvements, becoming more easy to understand, specially for those unfamiliar with musical perception.

28 January 2026
Musical U logo

Reply from Musical U

That's great to hear, Ande! Thanks for posting your review. We're always looking to improve our material, so please do let us know if you spot any opportunities to help smooth out your musical progress in future!

Rated 5 out of 5 stars

Encouragement needed & appreciated!

I really like how encouraging and acknowledging y'all are-- Thank You!

25 January 2026
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Reply from Musical U

Great to hear, Shekinah! Thanks for sharing your review :) Here's to your musical success! 🎶

Rated 4 out of 5 stars

I bought the book

I bought the book, but the website is frustratingly unstable. I keep getting locked out and can't access my account. Logging in is impossible and there are numerous issues. There's no assistance available. It feels like they're focused solely on the financial aspect, leaving you without the book or any way to get in.

22 January 2026
Unprompted review
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Reply from Musical U

So sorry to hear this didn't go smoothly for you! :(

We requested details via TrustPilot so that we could look into what went wrong but haven't heard back, so it's hard to know what happened or make sure it's been resolved for you.

Hopefully you've been well taken care of now, but if you do need any further assistance please don't hesitate to contact [email protected] and we'll be happy to help!

Rated 5 out of 5 stars

Helping with mastery in doable little steps

Friendly and approachable experts.

Broad perspective and clear teaching.

Good feedback and advice - can always ask for another explanation.

Opportunities for learning through interaction in online meetings

12 January 2026
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Reply from Musical U

Thanks for posting your review, Angela, that's awesome to hear! We're glad to have the opportunity to support you in your musical growth! 🎉 🎶

Rated 5 out of 5 stars

A Life Changing Read

I'm reading the Musicality book I bought in

17 January 2026
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Reply from Musical U

We're so glad to hear you're enjoying the book, Mary! Thank you for posting your review :) Here's to your musical success!

Rated 3 out of 5 stars

Problem unsolved

I reported a problem about an initial comment ai posted not appearing in the comments and a subsequent problem that a second comment I mad appearing under someone elses name. I received a reply that did not deal with either problem satisfactorially. Please read my post carefully and action asap.

Ps i cannot find how to get back into my ear training can you please help. Thanks

6 January 2026
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Reply from Musical U

Hi Fiona, so sorry to hear about your difficulties. I'm asking our Support team to reach out to you ASAP to make sure you're taken care of!

Rated 5 out of 5 stars

Since our initial interaction

Since our initial interaction, Musical U has been incredibly welcoming and encouraging. Their constant stream of useful and insightful emails reassures me that I'm not on this journey alone. Assistance is always readily accessible, with swift responses in course discussions. The regular Zoom Q&A sessions introduce a personal touch, allowing me to converse with other members and the instructor, reinforcing the support system in place. The extensive selection of courses is impressive—there's so much to explore! The concise daily lessons are enjoyable, and I'm eager to dive into the bass instrument pack. It's an outstanding platform offering excellent value, and I highly endorse it.

6 January 2026
Unprompted review
Musical U logo

Reply from Musical U

That's so good to hear, Christy! We're really happy that you've felt welcome and well-supported at Musical U. Thank you for posting your review. It's great to have you with us!

Rated 5 out of 5 stars

Super cursus musical

Super cursus musical ! Partant de la base permettant une construction solide.

2 April 2025
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Reply from Musical U

Merci beaucoup, Loris! 🎉 Nous sommes ravis de t'avoir parmi nous à Musical U.

Rated 3 out of 5 stars

Have purchased the book

Have purchased the book, but the site is unreliable. Lock me out. Cannot access. Cannot log in. All sorts of problems. No support. It seems they are only interested in the money, then they let you without the book or access.

1 December 2025
Unprompted review
Musical U logo

Reply from Musical U

So sorry for this trouble you encountered, Ricardo! We had a temporary issue with the members website this week, which is now resolved.

Our support team typically reply within 24 hours. If you need any more assistance please don't hesitate to get in touch. And again, our apologies that this wasn't a smooth start for you!

Rated 5 out of 5 stars

A Very Valuable Resource for Your Musical Journey from Beginner to Pro

As a largely self taught, practicing and part time gigging musician, I found myself strongly desiring to better my skill set.
I play by ear in musical arenas of folk, blues, rock, experimental, modal jazz, world beat, and felt that my current skills were limiting what and how I wished to play.
In my search for resources, I discovered Musical U, which offers the view that everyone is inherently musical, and that high level musical skills are not at all about pure talent, but can be learned, in a reasonable amount of time, with a little dedicated focus and consistent effort.
As someone with a full time regular job and other responsibilities, I resonated with this Musical U philosophy and eventually became a member at a very affordable rate.
They not only offer an incredibly comprehensive set of musical skill building modules, but it’s all easy to follow, and with access to a supportive and friendly staff and musical community from which to get help or direction when needed.
If you’re looking to in anyway better your musical aptitude or any musical skill, or are starting from scratch, and have consistent desire or motivation, I suggest checking out Musical U.
I know I can progress in the areas I define as important at a rate I can manage, with really useful mindsets, learning tools and practical skill building modules.
I have found Musical U to be a small, friendly, fun organization of musicians, who are passionate about helping people becoming as musical as they are motivated to become, and who provide all the resources someone might need to accomplish this.
Please check them out.

17 November 2025
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Reply from Musical U

Thank you so much for sharing your experiences, Robbert! We're so glad to have the opportunity to support you in your musical journey! 🎉 🎶

Rated 5 out of 5 stars

Outstanding Musical Education

I love the musicality content. They're respnsive when you have questions about the website or the learning modules.

13 November 2025
Musical U logo

Reply from Musical U

That's awesome to hear, Jill! Thanks for posting your review 😃 🎉 🎶

Rated 3 out of 5 stars

Good material, but…

Good material, but I found it frustrating when I always had to send them emails to unlock new sections that were passed the scheduled time to be unlocked. Little unprofessional.

6 November 2025
Musical U logo

Reply from Musical U

Hi Jacob,

Thanks for posting your review, and we're sorry to hear about this frustrating experience.

I've checked with the team, and it appears there was both a checkout glitch and a timezone issue which resulted in things not opening for you as expected. Please be assured this is not the normal experience we expect to provide! 😅

Our sincere apologies for the bumpy ride, and thank you for taking the time to share your experience here.

Rated 5 out of 5 stars

Excellent learning platform

Musical U has been so welcoming and supportive since first contact, with regular helpful and informative emails and now I have joined I feel that they are there with me every step of the way. Help is always just a click away and they are very quick to respond to course discussions. Regular zoom Q&A sessions brings in the human element where you can meet other members and the educator for general chit chat and queries so you know you are not alone on your musical journey. The amount of courses available is quite overwhelming - so much to learn, so little time! I’m loving the bite sized daily lessons and looking forward to getting my teeth into the bass instrument pack. Brilliant site, great value, highly recommend it.

9 November 2025
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Reply from Musical U

That's so great to hear, Mandy! Thank you for posting your review.

It's true that Musical U is vast! 😅 Please don't hesitate to reach out any time you need help, our team is on hand and glad to help guide your journey along the way!

Rated 5 out of 5 stars

A wealth of training opportunities are…

A wealth of training opportunities are available and their online platform works very well. They are very responsive to questions and issues. I’m not a fan of their marketing style (a little heavy on the sales pitch), but if you look beyond that to their learning materials they are well done.

13 August 2025
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Reply from Musical U

Thanks, David! It's wonderful to hear you've been having a good experience at Musical U 🎉

Feedback noted re: marketing, thank you. We're always trying to find the right balance, so it's helpful to hear!

Rated 5 out of 5 stars

Mohammad was a good front person to…

Mohammad was a good front person to make me feel like what people were saying about the culture of Musical U is true. He made me feel like he genuinely cared about me and wanted to help me with the best plan for me and very easily and genuinely quickly helped solve my ordering problems and suggested a plan forward that would work best for me. I was very surprised and pleased. Thank you very much.

3 November 2025
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Reply from Musical U

That's great to hear, Diane! Thank you for sharing your experience.

We're excited to have you with us at Musical U! 🎶

Rated 5 out of 5 stars

Excellent clear content

I’m taking the Foundations of a Musical Mind course - it’s an excellent step by step course that’s clearly explained and easy to follow. It’s also fun! The team are prompt and responsive with any queries raised, in my experience.

18 October 2025
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Reply from Musical U

That's wonderful to hear, Kathryn! 🎉

Thank you for posting your review. We're excited to continue supporting your musical growth! 🎶

Rated 5 out of 5 stars

My coach is fantastic

My coach is fantastic. So helpful and encouraging.
I like the Creative and Jammer and Performer sessions a lot. It's great to connect with other people too.

1 September 2025
Musical U logo

Reply from Musical U

That's wonderful to hear! The team is having great fun on the Accelerator workshops too. Thank you for sharing your experience!

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