New Rock Oficial - newrock.com Reviews 5

got shoes on 65 day preorder, 160 days later, still haven’t been shipped. i’ve emailed them 4 times and got told they would be shipped within the next week each time. its been 3 months since the first time i emailed.

the quality got INSANELY bad, my newest pair broke two times, the customer service takes MONTHS to reply and even then they’ll just tell you that they can’t do anything about it. i spend so much money on these shoes and they broke after ONE wear. i’m so disappointed.

Never received my order, fake delivery and no help from New Rock

I ordered boots directly from New Rock. The delivery company (MRW) delivered it to a canceled address, and someone else signed it under my name. I never received the package, and New Rock has done absolutely nothing to help me. They keep ignoring my emails and refuse to take responsibility. I lost my money and have no product. This is unacceptable for a brand that claims to be professional. Never ordering again.

The last one and a half year I bought two pair of shoes from the brand New Rock. With both pairs it was obvious as soon as they arrived that they are not made with quality in mind. Sure they look good and that is all that can be said. I love shoes in general and have many strange looking ones, so i do not walk on the same shoes every day, keep that in mind.

Both pairs of this "new rock" brand are extremely poorly finished and this for shoes for which you pay an average of 300 euros and or more. Scandalous!
Not only the finish makes it clear that the quality is poor, if the shoes literally fall apart, than that is pure incompetence when it comes to shoemaking.

On one pair (purple python) the heel fell completely off after two weeks and the heel fell off again after a few weeks after it was made by a competent shoemaker. He also told me what terrible quality these shoes were and that it didn't make sense anymore to fix them. Those overpriced shoes are now in the trash bin.

The finish on the second pair of shoes (ankle boot west) is just as bad. On this pair, part of the heel also broke off. To my great surprise, almost everything except the bottom of that heel is made out of plastic. I pay hundreds of euros for a plastic heel that will break within a few weeks. This company should be sued.

I don't want to know anything about this company or this brand anymore, I work in marketing and I will never say a good word about these overpriced shoes of extremely poor quality, never!

And don't even bother and try to convince me that your company is not that bad, because you are. I don't care about a helpdesk/service employer anymore who is paid to tell me otherwise or who has to tell me that he or she is sorry for what I had to experience. Keep those empty words to yourself.

I'm talking about two pairs that your company made, that can not be a coincidence. Your company lacks the knowledge of making good quality shoes, period!