OnlyWin Casino Reviews 88

Reply from OnlyWin Casino

Dec 15, 2025

Dear Aaron,
Thank you for your review!

Unfortunately, we were unable to locate your account in our system.
We kindly ask you to contact us via email support@only.win and provide additional details so that we can review the matter and assist you as quickly as possible.
We appreciate your time and look forward to helping you resolve this issue.

Kind regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Dec 13, 2025

Dear Kyle Ironeagle,

Thank you for taking the time to share your experience with us.

We would like to express our sincere regret regarding the situation you encountered. However, we would also like to clarify that the actions taken regarding your account were not unfounded and were based on violations of our Terms and Conditions.

As previously communicated, following a thorough review of your account activity, several serious breaches of our rules were identified, such as:
Violations that led to account termination:
• Section 4.5 – Creation and use of multiple accounts from the same device/IP address.
Violation leading to balance forfeiture:
• Sections 13.1– Engaging in prohibited practices - opening any Duplicate Accounts;
• Section 14.7 – Forfeiture of funds due to breach of Terms of Conditions.

The full version of our Terms and Conditions is available at the following link: https://only.win/en-ca/static/terms-and-conditions.

As a result, your account has been permanently closed, and all associated funds have been forfeited. We regret that this outcome was necessary. However, we would like to emphasize that all actions were taken strictly in accordance with our policies.

We sincerely hope for your understanding.

Kind regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Dec 5, 2025

Dear Simone,

Thank you sincerely for taking the time to share your experience on our website. We are sorry to hear about the difficulties you encountered.

We completely understand your concerns regarding the situation. However, we would like to clarify that the maximum win limitation from bonus offers is a standard condition applied to all bonuses on our platform.

Regarding the “30FS + 30% Frozen Fortune Bonus”, which your case relates to, the maximum win limit of 110 CAD from the free spins bonus is clearly stated in the bonus terms and conditions. These terms were available for review prior to claiming the bonus.

All maximum win requirements are always displayed on our website and remain fully accessible throughout the entire period the bonus is available. Therefore, we would like to emphasize that we have not violated any rules and have acted strictly in accordance with our stated terms and conditions.

If you have any additional questions, we will be happy to assist you. You can always reach us at support@only.win.

Warm regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Dec 5, 2025

Dear Sharif,

Thank you very much for taking the time to share your experience with our casino.

First of all, we are truly sorry for the situation you encountered. We always strive to provide the best possible service to our players, and it is unfortunate that your experience did not meet your expectations.

However, we would like to clarify the relevant rule from our Bonus Terms and Conditions (Section 1):
""When playing with an activated bonus, the real money from the player's account is wagered first and only then the bonus money. For your convenience, we have separated the display of real and bonus balances in your Balance tab.""

According to this rule, when wagering a bonus, your real funds are used first, and all winnings obtained from those bets contribute to the wagering progress and are added to the bonus balance.
At a certain point, you had already used your real funds and began playing with your bonus balance. Unfortunately, it seems you did not notice this at the moment you chose to cancel the bonus. As a result, cancelling the bonus also cancelled the entire bonus balance, which is the expected outcome according to the rules.

We also offered to restore your original bonus so that you could play it again, but unfortunately, you decided not to accept this option.

You can review the full version of our Bonus Terms and Conditions here:
https://only.win/en-ca/static/bonus-terms.

If you have any further questions, please feel free to contact us at support@only.win.

Warm regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Dec 5, 2025

Dear Alan King,

Thank you so much for your wonderful review! We're thrilled to hear that OnlyWin has become your go-to online casino. Knowing that you find our platform trustworthy, user-friendly, and well-designed truly means a lot to us.

We’re also glad that you experienced fast payouts and a smooth verification process — we work hard to make everything as seamless as possible for our players. And thank you for highlighting our support team! Providing quick, effective assistance is one of our top priorities, and it’s great to know their efforts made a positive difference.

Your kind words and appreciation motivate us to keep delivering a premium, secure, and player-focused experience. Thank you for choosing us — we’re always here for you!

Best regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Nov 27, 2025

Dear Leila,

Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience caused.

We would like to answer all your questions.

Regarding the account verification:
In accordance with section 5.3 of our Terms and Conditions, an additional review of your account was initiated. During such checks, we are entitled to temporarily limit access to the account and withdrawals until the process is completed, as part of our AML policy.
Unfortunately, the requested confirmation of the deposits made via ApplePay on 22.11.2025 was not provided, which extended the verification process. We would like to inform you that we are still waiting for confirmation of the deposits, and your account may be restored.

Regarding withdrawal limits:
All withdrawal requests were processed in queue order and within the daily and weekly limits (section 8.9). Some requests were declined due to these limits being reached, and our support team informed you of this on multiple occasions.

Regarding VIP status:
Your VIP level remains active and has not been revoked.

Regarding bonuses:
Bonuses are a privilege that may be granted or restricted at the company’s discretion (section 9.7). Access to bonuses was temporarily limited; however, all bonuses accrued prior to this limitation were fully credited.

Regarding cashback:
Cashback was not awarded because, at the time of calculation, your account was under a Cooling-off period initiated at your request. According to our rules, bonuses cannot be granted during this period.

We would like to inform you that to restore full access to your account, please send a bank statement confirming the ApplePay deposits made on 22.11.2025 to the following email address: support@only.win.

You can review the full Terms and Conditions here:
https://only.win/en-ca/static/terms-and-conditions

We apologize for the inconvenience and appreciate your cooperation.

Kind regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Dec 5, 2025

Dear Corin Vale,

Thank you so much for your amazing review! We're delighted to hear that your experience with OnlyWin has been smooth and enjoyable from start to finish. It’s great to know that you find our platform easy to navigate and that the live casino section delivers a truly premium feel.

Your 5-star rating means a lot to us. We appreciate your trust and look forward to providing you with even more exceptional gaming moments!

Best regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Dec 5, 2025

Dear Riven Cade,

Thank you so much for your wonderful review! We're thrilled to hear that our welcome bonus gave you a great start and that you’ve enjoyed the games so far. Instant deposits and quick, secure cashouts are exactly the experience we aim to deliver, so it’s fantastic to know we’re meeting your expectations.

We truly appreciate your kind words about our transparency and trustworthiness — providing a safe and reliable platform for our players is one of our top priorities. Hearing that we offer the kind of online casino experience players hope to find means a great deal to us.

Thank you again for your support and your encouraging feedback. We look forward to continuing to provide you with an excellent gaming experience!

Best regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Nov 27, 2025

Dear Angie,

Thank you for taking the time to share your experience with us. We are truly sorry for any difficulties you may have encountered.

Unfortunately, we were unable to locate an account under the name provided on TrustPilot. We kindly ask you to contact us via email at support@only.win using the email address you used to register, so we can review your request again and assist you in resolving the situation.

Warm regards,
OnlyWin Team

Reply from OnlyWin Casino

Nov 20, 2025

Hello! Mattthew, thank you for your review. We are sorry that this situation has caused you stress.

We would like to emphasize: for almost a year, your winnings were repeatedly withdrawn successfully without delays. The review was initiated only after the security system detected potential violations. Such checks are предусмотрені by the Rules and are necessary to protect fair players.

Based on the results of a thorough analysis, serious violations of the Terms of Use were confirmed, in particular: the use of third-party payment methods (Section 8.1), multi-accounting from the same device/IP (Section 4.5), as well as prohibited practices (Sections 13.1–13.5). According to Section 14.7, this led to the forfeiture of funds.

We understand your disappointment, but the decision was made in accordance with the platform rules. We recommend that in the future you carefully read the Terms before playing and contact support before making deposits if you have any questions.

Reply from OnlyWin Casino

Nov 22, 2025

Dear Jennifer Adam,

Thank you for sharing your feedback with us.

However, we would like to clarify that we are a licensed casino, which means we have no influence over the outcome of any games. All our games operate independently, and each one undergoes thorough verification and testing before becoming available on our website.

We would also like to point out that you have previously had winnings and successfully withdrawn them. We understand that expectations may not always align with actual results. Nevertheless, we want to assure you that we genuinely cannot influence game outcomes — everything depends solely on luck.

If you still have any questions that we have not answered, please contact us by email at
support@only.win. We are always happy to help you with your questions.

Sincerely,
OnlyWin Team.

Reply from OnlyWin Casino

Dec 8, 2025

Dear Andras,

Thank you for sharing your feedback about our casino. We are truly sorry to hear that your experience did not meet your expectations.

However, we would like to clarify the results of our review. It was determined that the bonus funds were used exclusively to accumulate progress within the bonus stages, while the final stages were completed using real-money bets. This constitutes a clear violation of our rules, specifically the Bonus Terms and Conditions (Section 1):

""The use of bonus funds purely to progress through the bonus stages is prohibited. For example, when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach the bonus feature) and then final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) are completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All winnings gained during that play may be considered void.""

Accordingly, and in line with our Bonus Terms and Conditions, the winnings obtained in this manner were voided. Nevertheless, we made an exception in your case by choosing not to suspend your account, although we had the right to do so. We also informed you that repeating such actions in the future may result in a permanent account ban and the confiscation of all funds on the account.

You can review the full version of our Bonus Terms and Conditions here:
https://only.win/en-ca/static/bonus-terms.

If you have any further questions, please feel free to contact us at support@only.win.

Warm regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Dec 5, 2025

Dear Jessica Mitchell,

Thank you for your fantastic review! We're delighted to hear that you find everything you need in our casino — from security and variety to excitement. We always aim to provide a seamless and enjoyable experience, and we're thrilled that our site is easy to navigate and that deposits are quick.

We're especially happy that you appreciate our loyalty rewards — we believe in keeping things exciting and rewarding for our players.

Thank you for being a valued part of our community. We look forward to providing you with many more enjoyable gaming experiences!

Best regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Nov 20, 2025

Hello Steven,

We’re truly sorry to hear that you had a negative experience using our website. We really want to look into this and help you — however, at this moment we haven’t been able to identify you as an OnlyWin user. We requested your details several times so we could find your profile and review the history of any requests, but unfortunately we haven’t received a reply from you.

Please email us at support@only.win
with the email address you used to register, and we will immediately look into everything in detail and provide a constructive solution. If you experienced any difficulties while using the site (deposit, withdrawals, bonuses, game performance, etc.), we’ll be happy to assist and do our best to make your experience positive.

We are always available via the support chat on the website and by email at support@only.win

Sincerely,
OnlyWin Team

Reply from OnlyWin Casino

Dec 5, 2025

Dear Megan,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the smooth experience, fast game loads, and the authentic feel of our live casino. Providing a professional and seamless gaming experience is something we take great pride in.

We're also happy to know that our transparency and licensed status have given you peace of mind. Your trust and satisfaction are our top priorities, and it means the world to us to be considered one of the best online casinos out there.

Thank you for choosing us — we look forward to continuing to provide you with an exceptional experience!

Best regards,
OnlyWin Casino Team

Reply from OnlyWin Casino

Nov 19, 2025

Dear, Judah Newman!

We appreciate you taking the time to write a review about your experience with us. We are very sorry that your experience was not what you expected.

However, we would like to inform you that the wagering requirements for bonuses before withdrawing winnings are one of the most standard casino rules. All these rules are specified in our Bonus Terms and Conditions. You can check them using the following link: https://only.win/en-ca/static/bonus-terms.
In addition, our customer support managers explained to you how the wager is calculated and all the rules associated with it.
We deeply understand your concerns. Therefore, during our previous communication, we offered you a refund of the bonus that you canceled so that you could continue playing. However, unfortunately, you declined this offer.

If you have any additional questions or need help, please contact us via email - support@only.win. We are always ready to help you!

Sincerely,
OnlyWin Team.

Reply from OnlyWin Casino

Nov 20, 2025

Hello,

Thank you for taking the time to share your experience. We’re sorry to hear you feel disappointed — that’s not the outcome we want for any player. We’d like to clarify a few important points, because there seems to be a misunderstanding about how withdrawals and wagering work.

Deposit playthrough (AML rule).
In line with standard AML (anti–money laundering) policies used across the industry, every deposit must be wagered before it can be withdrawn. On OnlyWin this requirement is x3 of the deposited amount. This is a common safeguard applied by most licensed casinos and is not a “bonus condition”.

Bonus wagering is separate.
If a deposit bonus is activated, the wagering requirement applies only to the bonus funds, not to your real-money deposit. Depending on the promotion, bonus wagering can range from x5 up to x40. The exact number is always shown in the bonus terms before activation and is available in your account at any time.

So, in your case the x40 requirement related to the bonus you chose, not to your deposited money. If you had played only with your own funds (without activating a bonus), the withdrawal requirement would have remained at x3.

We understand that bonus terms can be easy to miss, and we’re always happy to explain them clearly before you deposit. If you’d like us to review your specific case with you and help find a solution, please contact our support team via live chat on the website or email support@only.win
. For privacy reasons, we can’t discuss account details publicly here, but we’ll gladly assist you directly.

Sincerely,
OnlyWin Team

Reply from OnlyWin Casino

Nov 13, 2025

Jerico Cabarlo, Hello!
Thank you for sharing your experience with us. We found your inquiry in our support chat regarding the pop-up that was interfering with your gameplay. We understand how frustrating this must have been, and we sincerely apologize for this incident.

The good news: thanks to your report, our technical team quickly fixed this issue, so other players won't encounter this problem anymore. Your feedback helped us improve!

Regarding the gameplay itself — we understand your disappointment. By its nature, casino gaming is a game of chance where outcomes are unpredictable. If you'd like to increase your chances, we recommend paying attention to games with higher RTP and choosing volatility that matches your playing style.

We hope your next spins will be more successful! We'd be happy to see you again.

Best regards,
OnlyWin team

Reply from OnlyWin Casino

Nov 25, 2025

Thank you for your review, Mildred Tucker!
First of all, we are incredibly grateful that you chose our casino — we truly appreciate it.
We understand that the outcome isn’t always exactly what you hope for. However, we believe that luck is already on your side: keep exploring with us and win even more!
If you have any questions, you can always contact us at support@only.win, and we’ll be happy to assist you as quickly as possible.