Verified
Overall a very good experience when ordering. The only complaint is the shipping can sometimes be a bit slow but that could be from a Border/Customs issue.
Company replied
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See what reviewers are saying
Verified
This company is amazing. Had a small glitch in my first order. Stuart contacted me directly through phone and email to explain the issue. Everything was resolved quickly and satisfactorily. There... See more
Company replied
Verified
Looking for an e-juice that locally wasn't sold and low and behold my favorite juices are sold here. Fast shipping and solid packaging. Easy to get ahold of the owner and just a great over all experie... See more
Company replied
Verified
I have been doing business with this company for years! They are amazing. Great products and selections, excellent customer service and quick fulfillment & shipping. I have never had a problem, and... See more
Company replied
Company details
Written by the company
Premium eJuice is Canada’s original online vape shop, helping customers cut through the noise to find the best e-liquids and vaping products. We know how frustrating it can be to sort through countless options and end up disappointed. That’s why we’re here—to make vaping simple and satisfying by offering only high-quality e-liquids, devices, and accessories that deliver on flavour, performance, and value. Whether you’re new to vaping or a seasoned pro, our team is here with expert advice tailored to your vaping style, flavour preferences, nicotine needs, and budget. Founded in 2013 and based in Ontario, Premium eJuice is now one of Canada’s largest online vape retailers. We carry over 60 premium brands from Canada, the USA, and Europe, and we’re always stocked with the latest vape tech. Enjoy fast, affordable flat-rate shipping within Canada and save up to 20% every day with our “buy more, save more” discounts on vape juice, pods, and disposables. We also ship to the USA and many other countries.
Contact info
Canada
- premiumejuice.com
4.4
Excellent
42 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Order was correct and came in a timely…
Order was correct and came in a timely manner
17 September 2025
Reply from Premium eJuice
Thanks for the 5-star rating, and for your comments Taralee :) Best wishes, Stuart
Verified
Incredible Customer Service
This company is amazing. Had a small glitch in my first order. Stuart contacted me directly through phone and email to explain the issue. Everything was resolved quickly and satisfactorily.
There was even a handwritten note on my invoice thanking me for my patience!
Can’t say enough good things about the whole experience.
Definitely recommend
19 September 2025
Reply from Premium eJuice
Hi Sheila. Thank you very much for your kind and thoughtful words. It means a lot to me, and I appreciate you very much :) Thanks for placing your trust in us. Warm regards, Stuart
Verified
Reply from Premium eJuice
Thanks for the kind 5-star review Shannon :) All the best, Stuart
Verified
Always love the service and products!
Always love the service and products!! I had a small issue with the shipping but that was not the seller fault that was the courier one. But nothing major. :) Will keep buying!!
18 September 2025
Reply from Premium eJuice
Hey Cj. Thanks for the 5-star rating and your honest review. I appreciate your continued support and trust. All the best, Stuart
Verified
Reply from Premium eJuice
Bonjour Raphaël. Merci pour votre gentil commentaire et pour votre soutien continu. Cordialement, Stuart.
Verified
Best Juices are here!
Amazing service and excellent juice selection from top labs.
17 September 2025
Reply from Premium eJuice
Thank you very much for your kind words Michel. Thank you very much for your loyalty and continued support :) All the best, Stuart
Verified
Easy to order and quick delivery
19 August 2025
Reply from Premium eJuice
Many thanks for the 5-star review Julie :)
Verified
Reply from Premium eJuice
Thank you very much for your kind review and 5-star rating! It is very much appreciated :) Kindest regards, Stuart
Verified
This is the only trusted online vape…
This is the only trusted online vape shop in Canada! Period! Everything is quality and shipping is super fast!
21 August 2025
Reply from Premium eJuice
Hi Paulo. I can't thank you enough for your glowing review, as well as your continued support :) It means a lot to me! All the best, Stuart
Verified
They’re great!
19 August 2025
Reply from Premium eJuice
Hi Mo. Thank you very much for your 5 star rating and kind words :) All the best, Stuart
Verified
IMacchiato by Brew House taste NOTHING like cofee
I bought Macchiato made by Brew House. Macchiato is a kind of cofee but this e-liquid is NOTHING like cofee. It taste like a diluted cheap vanilla ice cream. This is not the falt of Premium e-juice. But you should taste what you sell. I think you would never sell that stuf.
19 August 2025
Reply from Premium eJuice
Hi Jean. Thank you very much for your feedback on Macchiato by Brew House. We sell a lot of that flavour and I've never heard this type of feedback before. We will definitely take it into consideration when recommending coffee flavours to other customers. That said, our Trustpilot reviews are not meant to be product reviews as we want to know what you think of us as a company on Trustpilot while keeping the product reviews on our website. Like you said, we don't make the eJuice. We simply look for the best products for our customers. We stopped tasting eJuice many years ago when we realized that it didn't matter if we liked a flavour. All that mattered was what our customers thought of it. We cater to people with a wide variety of tastes and must carry products that we may not have a personal taste for. That doesn't mean that we're not concerned about quality though. Product quality and customer service are why we've been in business for almost 12 years :) Kindest regards, Stuart
Verified
Reply from Premium eJuice
Many thanks for the 5 star rating Patrick :)
Very quick delivery 📦
Very quick delivery , enjoyed my note as well :) the price on shipping is AMAZING 🤩This will be my go to site for now on with ordering my vape products quite impressed. Will be ordering again real soon 🙏🏼❤️
15 August 2025
Unprompted review
Reply from Premium eJuice
Many thanks for your kind review Santannah :) We look forward to being your go-to place for everything vape, for many years to come, and to provide you with the product selection and service that will make you forget all about how great our shipping price is :) All the best, Stuart
Verified
Reply from Premium eJuice
Thanks for the 5-star review Crystal :) Your kind review is very much appreciated! All the best, Stuart
Verified
Excellent Reliable Company
I have been doing business with this company for years! They are amazing. Great products and selections, excellent customer service and quick fulfillment & shipping. I have never had a problem, and the owner is available to speak to for any issues you may have! I definitely recommend you give them a try. You won't be disappointed!
21 July 2025
Reply from Premium eJuice
Hi Lea. Thank you very much for your glowing review :) I can't tell you how much it's appreciated. Thank you for your loyalty over the years and for placing your trust in us! Kindest regards, Stuart
Verified
Reply from Premium eJuice
Thanks for your kind 5-star review Nicole :) All the best, Stuart
Excellent customer service
Their Customer service and the assistance I get from the store is truly outstanding. They make sure to care for long time customers.
8 July 2025
Unprompted review
Reply from Premium eJuice
Thanks you so much for your kind words Ponch. You've been a loyal customer for a long time now and I can't tell you how much I appreciate your loyalty and continued support. All the best, Stuart
Its perfect in everything
My experience with this store was truly exceptional.
The website is incredibly user-friendly and offers an extensive selection of every device, e-liquid, coil, and pod imaginable—an absolute haven for any vaping enthusiast.
The delivery was impressively fast and smooth. I’m located in Montreal, and my order arrived quickly, professionally packaged, and in perfect condition. Every item matched the description exactly.
What stood out even more was the excellent customer support. The live chat assistance was responsive and helpful, making the entire process seamless from start to finish.
I genuinely recommend their service—it’s one of the best in Canada.
21 July 2025
Unprompted review
Reply from Premium eJuice
Thank you so much for your kind words and the 5-stars Hayssam :) I'm very grateful for your continued support and look forward to providing you with the same outstanding service and products for many years to come. All the best, Stuart
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