Ordered via rubbex.com which is a marketplace of tire vendors. Had a lot of trouble, 4 wheels were sent in two packages, one was sent back for some reasons. Customer service is friendly but somewhat p... See more
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Ordered four tyres, one got lost via GLS. No tracing. They refused to send out another tyre to replace & I had to wait until case was ‘solved’ until I was refunded. Took over a month to buy four winte... See more
Company replied
GANGSTERS!!! I had the intend to order tires, and for the payment process, the site took me to the PayPal site. Without further ado, Rubbex debited part of the amount from my credit card (linked... See more
Company replied
A good experience! Really competitive prices. I ordered 4 rims last Sunday and I was waiting them between 19-22/01. But finally I got it one day before😲 In addition, they send you different emails d... See more
Company replied
Company details
Written by the company
When it comes to tyres, rims, and accessories, with rubbex.com you are in the right place. We are your experts, and have been for more than 30 years! Behind the rubbex.com brand is the German-based company reifencom GmbH and its reifen.com brand. rubbex.com was launched to address our customers internationally in Belgium, Luxembourg, France, Italy, Denmark and the Netherlands.
Contact info
Südfeldstr. 16, 30453, Hannover, Germany
- info@rubbex.com
- rubbex.com
3.3
Average
1K reviews
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery issues, mixed customer service.
Ordered via rubbex.com which is a marketplace of tire vendors. Had a lot of trouble, 4 wheels were sent in two packages, one was sent back for some reasons. Customer service is friendly but somewhat powerless, doesn't have any access to the vendors, and have no control or visibility into delivery. They were however quite helpful with returns, and their policies seem fair.
22 January 2026
Unprompted review
States delivery within 4-5 days.
States delivery within 4-5 days.
On day 6 i receive a mail saying there is a delay. Nothing about when they can deliver.
Meanwhile website still says 4-5 days delivery time.
2 November 2024
Unprompted review
Reply from rubbex.com
Hello dear customer,
Thank you for your feedback, which we will use to improve our service!
I am sorry that you had such an experience with us. Due to the current season, there may
delivery delays may occur. We apologise for this.
Best regards, Sabrina from the rubbex.com team
GANGSTERS!!!
GANGSTERS!!!
I had the intend to order tires, and for the payment process, the site took me to the PayPal site.
Without further ado, Rubbex debited part of the amount from my credit card (linked to PayPal).
I can only see the departed money on my credit card statement, but NOT on Rubbex.com and NOT on PayPal either!
I'm totally disappointed and obviously do not want to continue the transaction, so how will I get a refund?!
21 October 2024
Unprompted review
Reply from rubbex.com
Hello dear customer,
We apologise for the inconvenience. Unfortunately, we have not received any response from you to our enquiry. Please write to us at Portale(at)reifen.com with the invoice number
invoice number in the subject line so that we can take care of your enquiry.
Best regards, Sabrina from the rubbex.com team
A good experience
A good experience! Really competitive prices. I ordered 4 rims last Sunday and I was waiting them between 19-22/01. But finally I got it one day before😲 In addition, they send you different emails detailing the entire process. From receipt of the order to final delivery. Very satisfied!
14 January 2024
Unprompted review
Reply from rubbex.com
Hello Pablo,
thank you for your kind review.
We are very pleased that you like our service.
Best regards, Sabrina rubbex.com team
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Very good price and fast service
11 November 2022
Unprompted review
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Fast and precise leverance.
Fast and precise leverance.
Favourable prices.
16 November 2022
Unprompted review
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Used 2 times and still happy.
This is my second time I order tires here.
First time I’ve ordered complete set(rims+tires).
Fast, reliable, customer friendly.
11 April 2022
Unprompted review
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Good product efficient service would…
Good product efficient service would use again
choice of fitting partner Excellent 👍
14 January 2022
Unprompted review
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Everything was great
Everything was great, from ordering to delivery
15 December 2021
Unprompted review
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Superb service
We chose to purchase tyres and rims from dækekspert.dk because they say that they check each order to make sure it fits the car: they really mean it!
They have even been faster than their claim to mount the tyres and ship them.
10 December 2021
Unprompted review
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Hurtig levering
Hurtig levering - god hjemmeside - god pris - what's not to like.
2 December 2021
Unprompted review
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Disgraceful service.
Ordered four tyres, one got lost via GLS. No tracing. They refused to send out another tyre to replace & I had to wait until case was ‘solved’ until I was refunded. Took over a month to buy four winter tyres! Its now spring! Incredibly poor service. Will not recommend. Disgraceful I had to waste my money here. Absolutely indefensible.
7 April 2021
Unprompted review
Reply from rubbex.com
Dear Mr.Park,
thank you for your feedback. You are right that something went totally wrong when processing your order. Unfortunately, our parcel service provider could not find the fourth tire anymore. The GLS search process took a very long time. We had to wait for the answer from GLS.
We apologize for the inconvenience!
Best regards
Janik from reifen.com team
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Fast and easy
29 November 2018
Unprompted review
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I recommend this company
Ok. Fast and free delivery, very good price for tires. I recommend this company.
28 May 2018
Unprompted review
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Competitive prices
Competitive prices, fast delivery, great tire choice by pocket
14 November 2017
Unprompted review
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I paid more than one month ago..
I paid my order on 22/10/2016 and it was not yet delivered. Today is the 27/11/2016 and I am really not happy!
Taking your immidiate action into consideration, I changed from one to three star rating.
27 November 2016
Unprompted review
Reply from rubbex.com
Cher Monsieur Schmidt,
Vous avez absolument raison que le délai de livraison est considérablement plus long que d’habitude. En raison de la forte demande saisonnière, des retards sont survenus de la part des fournisseurs, ce qui a engendré des retards dans le traitement des commandes. Nous sommes vraiment navrés des désagréments causés et vous prions de bien vouloir nous en excuser.
La marchandise a été remise hier à notre service de livraison et devrait par conséquent être livrée prochainement.
Votre équipe bonspneus.fr
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Tires
I purchased a set of wintertires. I am happy with the quality of the goods. the delivery of the goods took a day longer than contractually promised (unclear whether the problem was at Reifencom or shipping agent). Generally happy and would have no problems in recommending Reifencom
24 November 2016
Unprompted review
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