Sezzle Reviews 15,606

Liv was such a great help. I reached out to Sezzle to postpone my payments due to some personal issues that I am facing. Liv responded in a timely matter and was very professional and understanding. S... See more

Had an issue where my payment kept getting rejected and support started a bit rocky. This may have been AI but as soon as a real person, Wade, looked into this it was resolved very quickly. Thanks Wad... See more

I had a few questions regarding Sezzle financing for longer payment options. I was helped by Wade. He was quick to answer and gave as much information as he could which I appreciated. He was also poli... See more

The customer service representative Liv, was compassionate, and caring. She gave great feedback. Sezzle has been amazing financially. This company helps when finances are a bit tight!! Please add pay... See more

They went to my account and took a payment the same day they claim that I defaulted they say you have a 24 hours to meet your deadline I didn’t have that option and plus they take forever to the incre... See more

I had an issue arise with my paycheck where holiday pay was accidentally left off so I reached out and spoke to Jim. He was very helpful and helped me reschedule even though I probably exceeded my res... See more

Last 3 purchases after purchase agreement was completed I notice my total spending limit decrease more than purchase amount. I cancelled order and spending limit went back to original limit. Sezzle st... See more

Update: Cristal is on it, thank you Regina! I forgot to identify this part originally: Customer service via chat didn't take the time to understand my issue, then followed my reply with another copy... See more

I have contacted sezzle numerous times and got no where. They refuse to refund any money and just keep saying contact merchant when there is no way to contact them. I was told this company was a fraud... See more

Compared to the other big BNPL companies, Sezzle sucks. I’ve been going through the app after making a purchase, and the fees are outrageous. You can’t use a debit card for anything other than the... See more

Sezzle has helped a lot especially through the holidays. I had one minor issue and Dave, in customer service, was extremely helpful. The earn tabs are amazing as well. Yes...You have to do tasks, b... See more

I've been trying to fix a certain issue for a week now and everybody else just blew me off or try to blame Amazon or just ignore me all together but today Darius was patient. listen to my story and ac... See more

Alanna helped me immensely if it weren't for her I would've deleted the app and canceled my orders. She is very nice and didn't just giver me copy paste responses she took actually took the time to... See more

I had an issue with payment which I been having often. After reaching out to the live agents each agent where always nice and helpful in resolving the issue. Thanks Sezzle agents 😊 I recommend Sezzle... See more

While trying to pay part of a pay in four plan, I was having some issues getting it to go through normally. I struggled to add my bank account before that, so I decided to transfer funds into sezzle... See more

I fell behind a bit on payment and messaged them about it and explained my situation. I was attended too in a fast response with being shown sympathy on my situation and understanding and no issue in... See more

I just spoke with Kane from customer service about a payment issue I’ve been having. He explained everything thoroughly, and provided me with a solution that works for me and my finances. I honestly... See more

Total scam energy. I used Sezzle to buy baby items (crib, bottles — actual necessities), and not only did I never get the products, they kept taking money from me. No order confirmation, no shipping i... See more

Sezzle is a scam company they are taking money for company's like Zotic New York a scam company that doesn't exist I ordered from them over three months ago and never received anything. But sezzle sti... See more

I have had a few hundred orders and a few years history with Sezzle and paid on time or early with every single one until I very unexpectedly lost my job last summer. During this time I still did ge... See more

Used multiple times, anytime you pay a payment in advance it just takes your bill down. Their firmware is designed to look for payment on calender marks so it will always want that regardless if you t... See more

Beware they will change your spending power without warning or explanation so this made them unreliable to me. Also when you change debit or credit card they will force you to keep using the old card... See more

Worst of all payment plan apps. Payment mysteriously gets declined and with no valid reason except maybe to add a late fee. Plus never do business with a business that doesn't accept live calls. Use... See more

The worst pay later app I’ve ever used!!!! I’ve used several and frequently use Affirm and Afterpay and they are a million times better. You can make your payments before the due dates with no issue w... See more

Sezzle will decrease your spending limit with no justification over night. Even after making all your payments on time or early. They make it extremely hard and frustrating to use their platform when... See more

Sezzle charged my bank account for an unknown reason more than once. Sezzle overcharged me for a down payment on a Walmart payment plan, processed a refund amount for the overcharge of the order, then... See more

Sezzle was perfect before a very recent change disabled any services such as Paypal from being used. Their service allowed users to pay off things over 20 dollars in installments of 4, only ask... See more

I've been using Sezzle for almost 2 years. This is the second time in the past 2 weeks that they have taken a payment late and charged me a late fee. I even tried to pay the payment a day earlier and... See more

This app is good for the most it’s accepted with most retailers. The only thing that makes me angry is if you don’t use your available spending power they will decrease it to damn near nothing! Wanted... See more

This app was fantastic but they have just changed policies and you can no.long use your debit or PayPal cards to make payments except the down payment if you don't have a bank account then your basica... See more

Maya with Shopper Support was absolutely amazing! I’ve been experiencing a financial hardship and was worried about not being able to make my scheduled payments on time. She came up with a solution fa... See more

I’d give less than one star if I could ): really disappointed about how my experience with them went. I couldn’t log in so they told me they’d transfer my credits to my new account if I let them delet... See more

I had a great experience with Sezzle’s customer service. I reached out about a billing issue and they responded quickly, explained everything clearly, and issued a full refund with no hassle. They wer... See more

Ever since I upgraded my phone I have not been able to access my account. I have reached out to customer service multiple times since December 5,2025 and I get either delayed responses or no responses... See more

If you forget to make a small $40 payment, they immediately slap on a $15 late fee and a $5 failed payment fee. That’s an extra $20 just for a simple mistake! This is nothing but a scam—pure daylight... See more

The company has contradicting negotiations manners, that are bias. One day you may see a workable spending limit , depending on if you've paid all debts and had 1 run in with the company, the next day... See more

DO NOT USE THIS COMPANY: I had 2 payment methods (a credit card and my debit card) saved in my profile on Sezzle. But because I didn't mark one of the the payment methods as "default payment metho... See more

Hello, I recently had the opportunity to use Sezzle's Buy Now Pay Later Service, and I must tell you it has been great! For my shopping needs.Sezzle allows you to split your payments up into four paym... See more

Had to update personal information for my account. Reached out and was able to quickly update my information with ease, thanks to the help of Seth from the support team! Made the process clear, quick... See more

Just The Fact That Emma Observed The Situation, And Without Having Me Retype My Whole Situation, Was Very Quick To Get A Grip On The Issue, And Help Me Resolve My Issue. It Had To Be The Quickest Cust... See more

Sezzle was notified that I was a victim of fraud. Someone used my Sezzle card somehow 3 times. I contacted support they investigated and claimed there was no fraud. Then Sezzle blocked a 4th attempt b... See more