Sherpa Outdoors Reviews 920

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and variety of products available, ranging from clothing to accessories. Consumers highlight the accurate sizing and comfortable fit of items, with many expressing intentions to repurchase. The ease of online ordering and efficient delivery services, even to remote locations, also contribute to a positive consumer experience. People appreciate the company's service, noting prompt responses to inquiries and quick resolutions to any issues. The packaging and attention to detail, such as the use of recycled materials, are well-received. Overall, reviewers express satisfaction with the seamless process from purchase to delivery, and the high quality of the products they receive.

Based on these reviews

Rated 5 out of 5 stars

Found your company via google search for Teva sandles. Very competitive prices. Extremely quick delivery, ordered on a Sunday night and received Tuesday morning which is exceptional as I live 3hrs aw... See more

Rated 5 out of 5 stars

Very nice quality, warm winter garment. Excellent fit. Prompt delivery. The only thing that made me boiling mad was, on the day I collected the garment from the Post Office, I received an email... See more

Rated 5 out of 5 stars

Bought the fleece jacket, polypro& some beenies. As a 6 foot skinny guy, the purchases was impressively perfect. Always thought from experienced, the purchases will be oversized in terms of my built b... See more

Rated 5 out of 5 stars

I bought some outdoor walking shoes as it was the best price and choice of sizes / colours. Sherpa supplied a Great product! They seem to have a great variety of products available. Ease of onli... See more

Rated 5 out of 5 stars

Quality of gloves impressive.. light weight and thin yet blocks out cold wind.. finger and hand movements unrestricted.. fast arrival of package, one of the fastest I’ve ordered in fact, extremely hap... See more

Rated 5 out of 5 stars

Great experience- was able to call and speak to a real person on the phone to confirm a quick question first. I ordered online before 1pm amd paid extra $10 for express delivery and the shoes arrived... See more

Rated 5 out of 5 stars

Very helpful over phone in answering query. Item posted same day as ordering and arrived within about 36 hours. Great quality marino jacket. Only suggested improvement is for pockets to have zips!

Rated 5 out of 5 stars

Service above and beyond - Most shops don’t stock my size. Knowing the manufacturer made a Women’s 10.5, I contacted several stockists requesting a special order and Sherpa was the only company who re... See more

Rated 5 out of 5 stars

Been buying gear from Sherpa for a few years and keep coming back because they have the best customer service in the game. Super quick with postage, and the the few times I've had an issue with a piec... See more

Rated 5 out of 5 stars

Please I do not understand why this further investment of energy is asked for or required - this consumer culture that we live in is not healthy. An excellent product - pure & simple.

Rated 5 out of 5 stars

The Kuhl Renegade shorts are my now my favourite shorts. The size 32 fits like a dream, offering great comfort, and generous pocket space makes carrying essentials effortless. Can you please provide... See more

Rated 5 out of 5 stars

Sherpa’s unisex thermals are fabulous! The stretchy rib knit is almost cushiony and deeply comfortable. The merino is truly soft and easy to wear. And the 240 gsm weight is wonderfully warm. Recently... See more

Rated 5 out of 5 stars

I got what I purchased in an efficient and reliable manner The product was all that I wanted so well done. Just don't now drown me with special offers as that would destroy my high opinion in an insta... See more

Rated 5 out of 5 stars

Fast service, very happy with purchase. And when I called with a question, a real live person answered on the 3rd ring and issue was "done and dusted' immediately. No shuffling through "if you want... See more

Rated 5 out of 5 stars

The product I wanted was in stock at a great price, it was dispatched quickly and I received it witin a few days 9f my order. Seamless process and my boors are perfect! Thanks Sherpa Outdoors, I'll b... See more

Rated 5 out of 5 stars

Excellent assistance and advice over the phone. Item ordered, I was kept well informed and it arrived in a timely manner. I was provided advice on returning the item if required and just general advi... See more

Rated 5 out of 5 stars

Spoke to the owner directly over the phone to discuss the product I was purchasing, he was helpful and knowledgeable. Easy to deal with. The product was processed the day I ordered it and arrived prom... See more

Rated 5 out of 5 stars

Efficient service and a product that delivered exactly what I wanted. Well done. One request: please avoid flooding me with special offers, so my positive impression remains intact.

Rated 5 out of 5 stars

I ordered two products. Navigating the online platform was very easy and the parcel arrived in great time (6 days which is fantastic for a regional location). I am super happy with all of my dealing... See more

Rated 4 out of 5 stars

Received a dispatch notification eight days ago, and still has not arrived. Possibly won’t arrive before the upcoming travel I purchased the items for. EDITED: arrived this morning (the day of writi... See more

Company replied

Rated 1 out of 5 stars

I ordered hiker 2 rain pants to fit my waist size, the quality of material and waste size were spot on. However the cut otherwise wasn't even close to a proper fit. I can fit both of my legs into one... See more

Rated 4 out of 5 stars

The delivery of my order was delivered on time. They were efficient and kept me in the loop as to when it would arrive. All notifications were also informing me of my details and my order. Will be ord... See more

Rated 5 out of 5 stars

Very easy to purchase and importantly, easy to return when I had bought the wrong size. Thanks everyone involved for your efficient and speedy service and - of course - for your excellent quality prod... See more

Rated 5 out of 5 stars

Easy to shop online. Items posted the same day I ordered them. Quick delivery via Australua Post to a parcel locker. Would shop online with them again.

Rated 5 out of 5 stars

I accidentally forgot to put in my unit number on my address and had my package get returned to Sherpa. I called them up and they re-send it asap. Super helpful and speedy service

Rated 5 out of 5 stars

Quality product, as described on website. I bought the merino cardigan. It’s beautifully made, love the material and cut. True to size. Item arrived within a week. Very happy.

Rated 5 out of 5 stars

Excellent products and customer service. I had a faulty item that was replaced immediately and swiftly by Sherpa. The manager was great and I am happy with both products. Excellent quality too.

Rated 5 out of 5 stars

Quality product at a competitive price. The item was dispatched very quickly and delivery time was better than expected. Free gifts included with the item. Follow up to ensure I was happy with the pro... See more

Rated 4 out of 5 stars

Product quality is good and special price was better. Hiking socks are synthetic material and i would have prefered bamboo/wool blend for that price..

Rated 5 out of 5 stars

I already gave 4 of the Pilates fleece zip jackets which I bought in Daylesford 8 years ago. They have been well worn but still look great. Online booking was easy and delivery was timely.

Rated 5 out of 5 stars

Sherpa Outdoors did everything well, the delivery, the quality, the customer service. Very happy with our purchase.

Rated 5 out of 5 stars

When I arrived in cold Istanbul my luggage had been lost. I only had these leggings and light cotton pants. These were so warm on a cold 7 degree windy day. When I first put on they felt tight around... See more

Rated 5 out of 5 stars

Purchased 2 Sherpa Beanie Tenzing. They are fabulous. I wear one at school to match the students’ uniform and the other is kept in my car for when those winter blasts come through. They are exactly wh... See more

Rated 5 out of 5 stars

Very quick processing of my order and delivery a few days later. Fantastic service. And the shoes were a perfect fit!

Rated 5 out of 5 stars

Great price on a quality product. Sherpa skull cap is very comfortable and warm. Shipping is reasonable and the website is easy to navigate and checkout is easy.

Rated 5 out of 5 stars

Socks and Balaclava as advertised, great quality and good sizing! Toe socks very comfortable. Fast delivery, thank you!

Rated 5 out of 5 stars

I called for advice on purchase...very helpful interested response. Delivery time to rural WA very prompt...a week is excellent.

Rated 3 out of 5 stars

Goods were received per the advised time. However the item had two manufacturing flaws present such that it needed to be returned. On advising Sherpa, I recieved a quick response in 10 min... See more

Rated 5 out of 5 stars

Very easy ordering, very fast delivery to the ends of Tasmania! And I liked that it came in environmentally sensitive packing. I'm looking forward to testing out my insulated sleeping mat.

Rated 5 out of 5 stars

I have hiked in ThermaTech before and it's great. Not hot and sweaty or clammy. I ordered 2 more T shirts which came and looked exactly as they were advertised on the website.

Rated 5 out of 5 stars

Product arrived on time and was kept informed at every stage in its various stages from order to deliver

Rated 5 out of 5 stars

The website is clear and easy to use and it’s an efficient service with all the products I needed for my upcoming trip to Peru !!


Company details

  1. #4 of 7 best companies in Outdoor Clothing and Equipment Shop
  2. #2 of 5 best companies in Camping Store
  3. #6 of 40 best companies in Clothing Store
  4. #2 of 7 best companies in Outdoor Sports Store
  5. #1 of 1 best companies in Running Store
  6. #1 of 1 best companies in Winter sport Store

About Sherpa Outdoors

Written by the company

Australia’s Outdoor Gear Specialists

The team at Sherpa love the outdoors and are passionate about encouraging and supporting our customers to get out and enjoy what mother nature has to offer. With a growing range of outdoor clothing and gear for hiking, camping, running and climbing, Sherpa is your one stop shop for adventure.

So outdoor enthusiasts, unite! You’ll love our awesome range of gear for men, women and children, with fast shipping, and an 80-day free return policy to make sure we’ve seen to your needs.








Contact info

4.8

Excellent

TrustScore 5 out of 5

920 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Easy to shop online

Easy to shop online. Items posted the same day I ordered them. Quick delivery via Australua Post to a parcel locker. Would shop online with them again.

3 February 2026

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