Shingleback Off Road Reviews 574

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers are particularly pleased with the product quality, highlighting its robust construction and practical design. People appreciate that the products are Australian-made, easy to assemble, and simple to use. They also mention that the rack makes transporting bikes easier. Customers report a positive user experience and are satisfied with the delivery service. They mention fast and free shipping, along with constant updates on delivery expectations. Consumers also appreciate the company's after-sales support, noting prompt responses and quick delivery of replacement parts when needed.

Based on these reviews

Rated 5 out of 5 stars

After destroying my kids bikes on a recent road trip holiday using a cheap rack and having to replace the bikes I decided to find a better way to transport our bikes to avoid this happening again. Aft... See more

Rated 5 out of 5 stars

High quality Australian product. With fast free shipping. Could do with a free sticker though instead of putting one on the packet that goes in the bin.

Company replied

Rated 5 out of 5 stars

An absolutely amazing, must-have bike accessory. Loading and unloading is so fast and simple. I finally feel like loading my bikes for a big trip (or even to my local trails) is no longer a chore. Fur... See more

Company replied

Rated 5 out of 5 stars

Excellent purchase experience and the shipping was fast too. I had a few questions about assembly before receiving the rack and got prompt, detailed replies to my emails so was great to know the supp... See more

Company replied

Rated 3 out of 5 stars

I think the product is great and love the simplicity of bungie cords to secure the wheels. I would however expect a few more mounting brackets supplied on the canopy product or a significant discoun... See more

Company replied

Rated 4 out of 5 stars

Once set up the rack is great. I have only used it a handful of times so far, so take this as an initial review. The big wow as a negative is how complex it is to set up. A real mission, I h... See more

Company replied

Rated 5 out of 5 stars

Last year we bought a rack for a race 7 hours way from Sydney. We managed getting there but needed the help from other riders to get our bikes back home. We bought a new rack from from Shinleback and... See more

Company replied

Rated 5 out of 5 stars

A great quality rack. It survived coming off my car at 100km an hour! (I did not insert the pin through the towbar) Follow up support for parts is amazing. Thanks for your help.

Company replied

Rated 5 out of 5 stars

The team shipped it quickly, so I didn't have to wait long. There was a broken strap button as a result of the shipping, but the Shingleback team sent a new button (and a cool hat!) the next day - sup... See more

Company replied

Rated 5 out of 5 stars

Easy to assemble. Top quality components. Solid construction and worked perfectly. Our previous rack felt so cheap in comparison. No sway! Highly recommended!

Company replied

Rated 5 out of 5 stars

Good communication, easy to deal with. (Despatch is fast, but shipping itself is a little slower than expected).

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Rated 5 out of 5 stars

I got a few accessories to dress up a second hand 6 bike rack. All items delivered in good time. High quality products, Australian made 👌

Company replied

Rated 5 out of 5 stars

The dolly is a winner. So handy for rack storage and bike storage in my garage. The rack is heavy to shift around so this makes it so easy. Keeps rack useful when not hooked up to the rig shuttling bi... See more

Company replied

Rated 5 out of 5 stars

Fantastic Bike Rack. Instructions to build were fairly easy to follow. We cant wait to use it!

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Rated 5 out of 5 stars

Product was shipped in a timely manner. Easy to istall. The product is strong and of high quality. The dolly stand accessory was a must in my circumstance.

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Rated 5 out of 5 stars

Awesome bike rack! We love it! It holds 2 adult e-bikes and 3 kids mountain bikes with no hassle at all! Highly recommend!

Company replied

Rated 5 out of 5 stars

Such a fantastic bike rack. It works so well with our MTBs and our BMX race bikes with the 20” wheel adapters. Wish I had of bought one of these years ago. The best rack that I have ever used.

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Rated 5 out of 5 stars

Fantastic customer service! Called the hotline and had my query answered instantaneously! Replacement part received in 2 days!!

Company replied

Rated 5 out of 5 stars

The MOTO rack is a great product, reasonably priced and the items was shipped quickly. Would be happy to buy from them anytime.

Company replied

Rated 5 out of 5 stars

5 stars all day long. Best of the best! Game changer, don’t stuff around with the other cheapskates! Aussie Love!! Let’s Go!!

Rated 5 out of 5 stars

Prompt delivery and good after sales support.

Company replied

Rated 5 out of 5 stars

Solid build which you want for hanging your pride and joys from.. ;)

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Rated 5 out of 5 stars

Smooth delivery process, great product

Company replied

Rated 5 out of 5 stars

High quality Australian made components. Efficient and practical design. Fast response and delivery. Cost competitive.

Company replied


Company details

  1. #2 of 2 best companies in Bicycle Rack
  2. #3 of 5 best companies in Adventure Sports
  3. #2 of 5 best companies in Bike Accessories Store
  4. #3 of 7 best companies in Outdoor Sports Store
  5. #1 of 1 best companies in Road Cycling
  6. #1 of 1 best companies in Trailer Dealer

About Shingleback Off Road

Written by the company

Promo Image

Australia's #1 Vertical Bike Rack

About Shingleback

Shingleback is the pioneer and leader of vertical bike racks in Australia and has been at the forefront of innovative engineering for vertical bike racks. With our proven design and professional engineering certification, our vertical bike racks will transport your bicycles and equipment safely and securely, backed by 10 year Guarantee.

Our Mission

Our product inspiration comes from our own family adventures – we need products that are practical, well-engineered, easy to use, are reliable and have a dual purpose. To achieve this we design, develop and test all of our products ourselves. If it’s quality you’re after, Shingleback Off Road offers the highest quality craftsmanship with the service to match.


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Contact info

4.8

Excellent

TrustScore 5 out of 5

574 reviews

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Rated 5 out of 5 stars

Top Dog Rack

5 stars all day long. Best of the best! Game changer, don’t stuff around with the other cheapskates! Aussie Love!! Let’s Go!!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

After destroying my kids bikes on a…

After destroying my kids bikes on a recent road trip holiday using a cheap rack and having to replace the bikes I decided to find a better way to transport our bikes to avoid this happening again. After plenty of research I decided on going with the shingle back lite and couldn’t be more happy with the investment. From assembling to loading the bikes it’s easy to see what a quality rack that shingle back off-road has produced. Super easy to use and looks like it’s built to last. Looking forward to many family road trips with our new purchase

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Awesome bike rack

Awesome bike rack! We love it! It holds 2 adult e-bikes and 3 kids mountain bikes with no hassle at all! Highly recommend!

29 June 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks for the awesome review Stacey!

Rated 5 out of 5 stars

Easy to build.

Easy to build.
Sent correct product, fitted my Defender 90 well.

24 June 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks for your review Robin!

Rated 5 out of 5 stars

The team shipped it quickly

The team shipped it quickly, so I didn't have to wait long. There was a broken strap button as a result of the shipping, but the Shingleback team sent a new button (and a cool hat!) the next day - super easy to deal with over the phone.

14 June 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks Kelwyn, great to hear we could help you out

Rated 5 out of 5 stars

Bibs and bobs

I got a few accessories to dress up a second hand 6 bike rack. All items delivered in good time. High quality products, Australian made 👌

7 May 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks for supporting Australian made Adrian!

Rated 5 out of 5 stars

Easy to assemble with easy to read…

Easy to assemble with easy to read instructions. No issue loading the bikes on and off. Exactly what they claim in the adverts

28 December 2024
Shingleback Off Road logo

Reply from Shingleback Off Road

Great to hear Ben! Thanks for the review!

Rated 5 out of 5 stars

Good communication

Good communication, easy to deal with. (Despatch is fast, but shipping itself is a little slower than expected).

6 April 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks for the review Simon!

Rated 5 out of 5 stars

Fantastic Bike Rack

Fantastic Bike Rack. Instructions to build were fairly easy to follow. We cant wait to use it!

27 March 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Awesome Dena! Enjoy!

Rated 5 out of 5 stars

Great product

Great product
Not cheap, but worth it!

6 April 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks for the review, and for supporting Australian made Adam!

Rated 4 out of 5 stars

Once set up the rack is great

Once set up the rack is great. I have only used it a handful of times so far, so take this as an initial review.

The big wow as a negative is how complex it is to set up. A real mission, I had to go to the hardware stores and buy tools and this is something that could possibly be signposted clearly before buying? (If somebody offers like for like but includes tools or makes it far less of a mission to set up - they will win.)

But, I got stuck a few times setting it up and the legends at Shingle back answered the phone immediately and guided me through, so that wowed me; great job!!!

The key with winning when selling a product is clearly managing a client's expectations from the start. I say either include the tools with the rack or suggest what to buy and maybe organise a discount code with Bunnings or AMazon (affiliate) then when the rack is delivered clients are ready to assemble it.

Great job, I love the rack.

29 March 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks for the review and the feedback Dougie! We will certainly take this on board going forward so we can give our customers everything they need.
Cheers

Rated 4 out of 5 stars

Constant updates on the expected…

Constant updates on the expected delivery

28 March 2025
Shingleback Off Road logo

Reply from Shingleback Off Road

Thanks for the review Tony. While we try to be as accurate as possible with shipping times, sometimes our transport partner needs to make changes according their delivery schedules, which we unfortunately cannot control. Having said that, we are happy to pass on this feedback to try and provide a smoother process going forward.
Cheers

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