Shiptheory Reviews 375

Joe was particularly helpful in sorting out an ongoing issue that we had. We will keep an eye on it, but Joe's help and communication have made it very worthwhile.

Steve and Josh were great. Have been helpful and always available whenever we have needed them.

We recently set up our Shiptheory account via Stok.ly and service was top notch and the platform just works. Great team and great product. We push about 500 orders a day through Stok.ly and we never have a problem with shipping. Highly recommend Shiptheory

ShipTheory have been an incredible partner to work with. Their team are always very responsive - answering chats in minutes and always having the right knowledge and skills to address and fix even our most complex of questions. Not only this, but they are always friendly and professional making every interaction a pleasure. I would recommend them all day long!

The support is amazing. They always answer the phone and are very knowledgeable. We are new to this so we only know what we know. I phoned this morning stressed and panicking as I could not see my orders ready for producing labels. It was simply that these orders had been placed some time ago and it was as simple as extending the default few days date range to a longer range and my orders magically appeared. Like I said, you only know what you know. Thank you MAX, you saved my life

Wasn't a fan of the app - just personal preference. But Cade was brilliant when I needed support and helped quickly to resolve my issue on the live chat feature.

Customer service team super helpful and responsive, Harry & Hasan both very knowledgeable and easy to work with.

So incredibly helpful, took time to understand my needs and applied his knowledge to solve my problem for me.

Great company to deal with and the service they provide is top notch including the backup for when any issues arise, highly recommend shiptheory!

Always very quick responses to any issues I have and sort the problem for me without me having to do any of the manual input

How refreshing to have someone that ask's questions and solves the problem and then sorts it out, rather than refering you to a manual / document. Very proactive & professional. Well done and thank you.

A great app, with great support.

A great platform and amazing support as always

Steve made the experience signing up with Shiptheory very quick and easy!

Super helpful and quick to respond to any queries. Hasan helped me out when we were setting up our printer and we were having some configuration issues. Thank you again for all your help!

An example of truly great customer service. I've used ShipTheory for a large ecommerce company for 4 years now, and the one thing that makes ShipTheory standout is the quality of support.

Time and again they do everything that you would want a company like theirs to do. They pick up the phone, they take issues seriously and they go the extra mile to solve complex technical issues.

A shout out to Rupert as the customer service lead, who i've worked with closely on a number of projects and has advocated for us and our needs time and time again.

I would highly recommend.

Quick thank you to Max. His knowledge and patience was greatly appreciated and managed to talk me through an important shipping rule on my side that makes my work life a lot easier going forward. Shiptheory technical support is always great and little to no waiting time is greatly appreciated.

Steve was great when sharing with me what the shipping industry is all about He explained the role of Ship Theory and how instrumental they are when connecting platforms for a better merchant client experience. Moreover, he shared how a 3PL is better suited for what I was seeking, which was warehouse to store and ship my products. He obviously went above and beyond. Thank you very much Steve for being patience and informative.

I called up today regarding an issue I was having with shipping certain products on my Shopify site, and them not coming through to Shiptheory as the shipping method they should have been. I believe the issue was a shopify issue, but I was hoping Shiptheory could sort something out their end. I wasn't disappointed. Max answered my call within seconds, and once I explained my issue, he was confident it would be a quick and easy fix. He wasn't wrong. After a 30 second hold, he confirmed he adjusted the shipping rules and now going forward that product will always ship via the correct method. After an afternoon of stress, Max saved the day in seconds. I wish i would have called Shiptheory sooner.

Thanks Max

Max Crowe was very helpful with dealing with my issue. It was resolved efficiently and professionally.