Bought a watch on 20th December, was delayed by a significant amount of time. Still awaiting this watch or a refund, customer service has no contact number to speak to directly, been liaising with e... See more
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Do not shop with shop better” they have low iq on customer service, they took unauthorised fee from my bank, refused to return payment, had to go to bank to which they returned my funds, they are thr... See more
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Sends out scam emails saying you have won a prize - usually a reduced in price Victoria secrets set, for £2. What they don't tell you is that they then set up a recurring monthly subscription of £35 t... See more
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Terrific online retailer ! ‘ShopBetter’ proved to be more of ‘ShopBest’ in my opinion. I’ve searched internet in and out for a basic mica heater of a specific power output but nothing was av... See more
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Company details
About ShopBetter™
Written by the company
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
Contact info
Adelgade 12, 1, 9000, Aalborg, Denmark
- shopbetter.eu
3.0
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a watch on 20th December
Bought a watch on 20th December, was delayed by a significant amount of time. Still awaiting this watch or a refund, customer service has no contact number to speak to directly, been liaising with emails back and forth (they take days to reply). It’s currently been a month and a half still no watch or refund! Going to contact Trading Standards to get involved now.
*Upon reading your reply I can see by the tracking that it’s been reported damaged at Manises, Spain. Then there was an attempted collection, I’m just really struggling to understand why there is no phone number to speak to someone, rather than just messaging through here! I have sent multiple emails and have been left in the dark. Why is there no understanding and being in the other persons shoes?!?! I have no watch and my money is in your pockets as a company, there is no compensation being offered for the inconvenience this has caused!
20 December 2025
Unprompted review
Reply from ShopBetter™
Hi Chris,
Thank you for taking the time to share your feedback.
We completely understand how frustrating this situation has been, especially as the watch was intended to be an important Christmas gift. Delays during the holiday period are never ideal, and we genuinely regret that the courier did not deliver within the estimated timeframe.
That said, we would like to clarify one important point: we are unfortunately not able to issue a refund for a returned parcel until it has physically arrived back at our warehouse. According to the return tracking reference (41082583653), the parcel is still in transit and has not yet been received by us. Until it is back in our possession, the item legally remains within the courier’s network, and we cannot process a refund for goods we have not yet received.
The back-and-forth in this case has sadly been caused by the courier’s handling and transit delays, which were outside of our control. As soon as the parcel is returned and scanned into our warehouse, the refund will be processed promptly in line with our policy.
We can see from the latest tracking updates that the parcel is now close to delivery back to our warehouse, so we are expecting to receive it shortly. As soon as it is scanned into our facility, the refund will be processed promptly.
We truly regret the inconvenience this has caused and appreciate your patience while the courier completes the return process.
/Peter Larsen
Customer Service Manager
Do not shop with shop better
Do not shop with shop better” they have low iq on customer service, they took unauthorised fee from my bank, refused to return payment, had to go to bank to which they returned my funds, they are thriving company, I sent several emails to Megan to only refused me refund, thank god the bank returned money. This company are nothing but thieves… if thy will not refund you the bank will.
9 February 2026
Unprompted review
Scam! Lies and don’t exist!
We paid £350 for express delivery. Then ups didn’t deliver as they wanted further fees which we have already paid shop 24 for! Hundred of calls and emails all went in nothing! 2 months since then and we still have not got any response nor refund! I’ll sue them.
4 December 2025
Unprompted review
Reply from ShopBetter™
Dear "Ramia Mokbel",
We are responding to your message with genuine concern, as the claims you describe do not align with our shop’s systems, pricing structure, or support history.
First and foremost, it is not technically possible to pay £350 in shipping or express delivery fees in our shop. Our checkout system does not allow shipping costs anywhere near that amount, under any circumstances. This alone strongly suggests that the transaction you describe did not take place with ShopBetter™.
Secondly, we cannot find any customer, order, payment, or correspondence under your name in our records. We have carefully reviewed our system and see no history matching the details you have provided. For this reason, we must assume that:
1. this message is either sent in error,
2. or it relates to a completely different webshop,
3. or there has been some misunderstanding about which company you purchased from.
If this assumption is incorrect, we are of course open to being corrected.
We would also like to point out that our support team is always reachable at support@shopbetter24.co.uk, and we find no record of any emails or support requests from you. If an order was delayed, incorrectly handled, or required tracking assistance, contacting our support team would have been the fastest and most effective way to resolve the issue. We therefore wonder why this channel was not used.
To clarify the matter, if you believe this complaint is indeed intended for ShopBetter™, please reply with:
- Order number
- Email address used at checkout
- Date of purchase
- Proof of payment showing ShopBetter™ as the merchant
Without this information, we are unable to investigate further, issue a refund, or take responsibility for a transaction that does not appear to involve us.
We are happy to help where possible—but we must first establish that this matter is actually connected to ShopBetter™.
Kind regards,
/Peter Larsen
Customer Service Manager
Sounds good, but for UK customers not good at all!
Placed order and paid for 4 x 6 pack of wine glasses 11th Dec. Quick invoice and confirmation of UPS was the delivery service. BUT! from Spain!
Now 23rd Dec nothing received except 4 emails from UPS saying delayed, then delayed further, now I need to complete customs forms! and likely storage costs of £16.20p per day!
23 December 2025
Unprompted review
Reply from ShopBetter™
Dear Mike,
Thank you for your feedback and for bringing this matter to our attention. We deeply regret the inconvenience you've faced with both the delivery and the additional charges. We understand how frustrating this situation has been for you.
First and foremost, we want to sincerely apologize for the delays and the confusion caused by UPS. It is certainly not the experience we aim to provide, and we completely understand your disappointment.
Regarding the additional charges you encountered, we want to clarify that, as mentioned in previous communications, for deliveries outside of the European Union (EU), customs fees, taxes, and import duties are outside of our control. Unfortunately, this includes charges imposed by local customs and the carrier (in this case, UPS). We have been in direct communication with UPS to address your situation, and we are also pursuing a refund for the £23.01 you were asked to pay. We're working hard to resolve this for you, and we appreciate your patience while we handle the matter.
We also fully understand the importance of transparency in this process, and we will be reviewing how we communicate the possibility of import duties and customs procedures for international orders. Your feedback is invaluable in helping us improve our services and ensure that future customers have a smoother experience.
We are committed to making this right for you and will continue to work closely with UPS to resolve any remaining issues.
Thank you once again for your patience and understanding.
Kind regards,
/Peter Larsen
Customer Service Manager
Excellent Price very good customer…
Excellent Price very good customer service and free delivery highly recommended retailer , pleassure to do business with thanks
18 November 2025
Unprompted review
Reply from ShopBetter™
Hello Thia
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.
Providing excellent prices, top-notch customer service, and free delivery is something we strive for, and it's wonderful to know that it made a positive impact for you.
We really appreciate your recommendation and look forward to doing business with you again soon!
Thanks again for choosing us.
Best regards,
/Peter Larsen
Customer Service Manager
amazing savings
11 November 2025
Unprompted review
Reply from ShopBetter™
Hi Mark.
Thank you very much for your great review of our little webshop.
Your support means a lot to us, and we look forward to serving you again soon.
/Peter Larsen
Customer Service Manager
I was a little unsure at first
I emailed the company after reading some below average reviews and somebody called Catherine L from Customer Support replied to me very quickly and provided me with the confidence to place my order
5 November 2025
Unprompted review
Reply from ShopBetter™
Hello there.
Thank you for sharing your experience.
We’re delighted to hear that Catherine from our Customer Support team was able to assist you quickly and give you the confidence to place your order. Your trust means a lot to us, and we look forward to serving you again soon.
/Peter Larsen
Customer Service Manager
smooth and easy
5 November 2025
Unprompted review
Reply from ShopBetter™
Hi Carl.
Thank you for your feedback!
We’re thrilled to hear that your experience with ShopBetter™ was smooth and easy. Your support means a lot to us, and we look forward to serving you again soon.
/Peter Larsen
Customer Service Manager
Not very happy
Not very happy, Had to pay £60 import duty, and saw no mention of this when i placed the order, or that it was coming from abroad, also had to pay £60 vat that i shouldn't have had to pay and can't claim back.
It's been 11 day's now, I hope it actually arrives.
11 October 2025
Unprompted review
Reply from ShopBetter™
Hello Avon.
Thank you for your feedback, and we're sorry to hear about your experience. We’ve checked our records but haven’t received any direct message or email from you regarding this issue — otherwise, we’d have been happy to help right away.
We can confirm that your order has since arrived as planned.
Regarding the import duties and VAT: since your delivery was shipped internationally, local customs may apply charges that are unfortunately outside our control. We do our best to make this clear in our shipping policy, on our product pages and through the checkout of our webshop, and we’ll review the wording to ensure it’s even more visible in the future.
If you’d like us to look into your case further, please contact our support team, and we’ll gladly assist.
Kind regards,
/Peter Larsen
ShopBetter™
My order haven’t been delivered yet and…
My order haven’t been delivered yet and its over a month now.
23 September 2025
Unprompted review
Reply from ShopBetter™
Dear Fathima,
Thank you for your feedback, and we are genuinely sorry for the inconvenience you’ve experienced with your order. We understand how frustrating it must be, especially with the long wait.
Upon reviewing your case, we noticed that the delivery address provided was incorrect. As a result, the package could not be delivered to you as expected. We did issue a refund for your return, though, as per our policy, the two-way shipping costs were deducted due to the incorrect address being provided.
We truly tried to assist as much as we could with the courier, but unfortunately, despite our efforts, we were unable to resolve the issue in time for you to receive your order.
We apologize for the delays and any frustration this has caused. If there's anything more we can do to assist, please feel free to reach out directly.
Thank you for your understanding.
/Peter Larsen
Customer Service Manager
Reply from ShopBetter™
Hej Jette.
Mange tak for din bedømmelse af vores lille webshop.
Hvis du har input eller forslag til vores shop (og oversættelser), hører vi meget gerne fra dig hos kundeservice ;)
Indtil da håber vi at alt var som de skulle være, og glæder os til at se dig igen.
Rigtig god dag til dig.
/Peter Larsen
Customer Service Manager
Terrific online retailer - SUPERB !
Terrific online retailer !
‘ShopBetter’ proved to be more of ‘ShopBest’ in my opinion.
I’ve searched internet in and out for a basic mica heater of a specific power output but nothing was available on a UK market .
‘Shopbetter’ came to my rescue with exactly what I required.
And I cannot be more grateful for a SUPERB service provided along the way.
Price of shipping , by UPS : £6.51, I thought it was too good to be true . But it was true . I’ve placed my order on Tue and parcel landed on my doorstep following Mon morning - delivery was super fast / order came from Spain !!! /.
I’m very impressed with ‘ShopBetter’ - would recommend it without hesitation - informative emails, about the progress of delivery, were sent promptly.
And big Thank You to Peter for keeping an eye on everything - much appreciated.
11 February 2025
Unprompted review
Reply from ShopBetter™
Hello Tulemisia.
Just wow! Thank you very much for the very kind words about our webshop and Customer Service as well.
We look forward to seeing you again and until then, wish you a great day.
Sincerely yours,
/Peter Larsen
Customer Service Manager
Item didn't get my item and they are…
I didn't get my item and they are asking me to pay to chat with someone. There is no phone number on the website.
On the website it says they will dispatch the item within 24 hours. in reality its been almost a week and no delivery
10 March 2025
Unprompted review
Reply from ShopBetter™
Dear "customer".
Thank you for contacting us.
Sadly you have not provided us nor Trustpilot with information, regarding your order, to which we can help you with your case accordingly.
And from the information provided, we assume that you have placed an order with a different company, as we do not offer 'paid' chat of any kind ; when live this is very much free of charge 24/7.
On a separate note we do in deed pick&pack within 24 hours on 90% of the orders placed on our webshops, ensuring as fast delivery as possible. Though incident can and will occur from time to time, as well as obviously our warehouses are closed during the weekends, which prolongs these timeframes, as with any other average webshop.
Do let us know if we can help you with your case, and if so, feel free to contact us directly at Customer Service ; you will find all the necessary information on our sites, e.g. in the footer.
We wish you a pleasant day.
/Peter Larsen
Customer Service Manager
Terrible Customer Service
I ordered L’Occitaine Eau de Toilette on 03 March and have an order number (I took a screenshot shot at payment stage). You’ve taken the money from my bank account already but I’ve not even received an email acknowledgement or information about when the order will be dispatched. I can’t get through by phone. I won’t pay to use the Just Answer live chat as it’s an extra cost. I’ve emailed. This is terrible customer service. Please let me know what’s happening as I need the product for a gift writhin the next seven days.
7 March 2025
Unprompted review
Reply from ShopBetter™
Hello Caroline.
Thank you for contacting us.
We sadly don't know what 'Just Answer' live chat is, as that is most definitely not something we offer? Could you elaborate on this and why it would cost extra? Livechat, when active on our webshop, is very much free of charge to utilize.
Secondly, we have located an order which we believe is yours. This order was shipped 22 hours ago, and e-mail notification was sent to your address accordingly. If you have not received any e-mails from us, please check your spam inbox. Also, please make sure to secure delivery of said e-mails, by adding @shopbetter24.co.uk as a verified sender ; that would help delivering these accordingly.
Have you contacted our Customer Service about your case? We reply to any e-mails within 24 hours.
We hope that you will be happy with your order, and should you have any additional questions, please feel free to contact us directly.
We wish you a lovely day.
/Peter Larsen
Customer Service Manager
Det er umuligt at få kontakt med…
Det er umuligt at få kontakt med Shopbetter. Den 24. januar sendte jeg både en besked via deres online kontaktformular på hjemmesiden og en e-mail, hvor jeg beskrev, at mit Ambilight ikke længere fungerede på tv'et. Desværre har jeg ikke modtaget noget svar – bortset fra deres automatiske besked: "Hej, tak fordi du kontakter os. Vi har modtaget din henvendelse (#ID) og går straks i gang med at lede efter en løsning." og nu har vi den 3. Marts uden svar. Har forsøgt at kontakte dem igen uden held.
Shopbetter håber i læser denne besked, for jeg skrev dette til dem via beskeder ------->
Dear Shopbetter
I hope you are doing well. I am reaching out regarding an issue with the Ambilight feature on my TV. Unfortunately, it has completely stopped working, despite always being turned on. Additionally, I have noticed occasional blinking, which resembles the start of a short circuit.
Could you please advise me on the possible causes and next steps to resolve this issue? I would appreciate any guidance or troubleshooting steps you can provide.
Thank you in advance for your assistance. I look forward to your response.
Best regards, Jesper
3 March 2025
Unprompted review
Reply from ShopBetter™
Hej Jesper.
Tak for din anmeldelse.
Jeg kan se at vi har svaret på dine henvendelser, ang. dit TV, både d. 20 februar og den 14 februar, både på dansk og på engelsk. Antager således at disse er endt i din spam-indbakke? Tag endelig et kig der og lad os vide om du stadig ikke kan få fat i os.
Ellers skal du være velkommen til at prøve igen, direkte via support @ shopbetter .dk , så vi er sikre på, at du får dine svar retur.
Vi afventer dokumentation på din garanti-sag, så vi kan få oprettet denne i vores ende, og komme videre med sagen.
Dato 14/03 - Ingen opdatering fra din ende, Jesper? Det er desværre en smule svært for os, at håndtere din anmeldelse af vores services, når kontakten udebliver, hvorfor vi håber at denne bliver genoptaget hurtigst muligt.
Vi glæder os til at høre fra dig, og ønsker dig en god dag.
/Peter Larsen
Customer Service Manager
Brilliant experience
Brilliant experience! It was delivered on time and the price was better than any other place. I highly recommend this website.
27 January 2025
Unprompted review
Reply from ShopBetter™
Thank you very much, Dure, for your review of our little shop.
Glad to hear that everything worked out as it should, and we look forward to seeing your again, in the near future.
Until then, have a great weekend.
/Peter Larsen
Customer Service Manager
Ordered and told would be dispatched in…
Ordered and told would be dispatched in 24 hrs. 6 days later still not dispatched
Finally got it cancelled but still no refund !!
10 January 2025
Unprompted review
Reply from ShopBetter™
Hello John.
Thanks for your review of our little webshop.
Sadly we can't see that you ever made a purchase at our shop (missing information), so we assume that the reason for the delay, is because of that.
Additionally if there was an order which was cancelled e.g. due to issues at the warehouse / late shipping from the courier, refunds are always fully applied, and can be up to 5-10 days before back in your account ; those are just standard card processing procedures, sadly.
If you have any further questions, please do let us now e.g. directly through our customer service channels (email, chat, phone or otherwise), and we will be happy to help you as fast as possible.
Have a great day.
/Peter Larsen
Customer Service Manager
Superb quality table
Superb quality table at a reasonable price. Excellent communication from them and good delivery time.
20 December 2024
Unprompted review
Reply from ShopBetter™
Hello Joolie
Thank you so much for your review of our little webshop. Glad to hear everything went according to plan and you being happy with the quality of the product as well.
Hope to see you again.
/Peter Larsen
Customer Service Manager
Be aware
Be aware. I love how the prices look good on large electricals, example a TV but when you look closer at the import fees....well yeah, it puts the price back right up to it's original registered retail price.
I'll pass.
Edit: I did get in touch several times but no email responses.
23 November 2024
Unprompted review
Reply from ShopBetter™
Update 22.11.2024:
Thanks Chris.
Since we still can't see your information and therefore can't confirm or deny, whether you have written us prior to this review (or from where)? It is difficult for us to help you without that information.
We do also have plenty of alternatives for contacting us, such as liveChat during business hours, as well as phone services (if they are not working on the chats).
Cheers!
--------------------------------------------------------------------------------------------------------------
Hello Chris.
What a wonderful review of our little shop, and from a customer that have never even placed an order - what a treat!
So just to get this straight; you found the information about the product, the pricing, the estimated cost of import (which is listed directly on the product page) and more, and thought to yourself; "I don't like the cost and clear information, here's a bad review for you"?
We appreciate that some potential customers like yourself, have a lot of sparetime on their hands, but if you let us know directly the next time you want to complain about something like information already listed on the product page, we would perhaps be able to assist you with alternative solutions, rabat and discount or otherwise general information.
We look forward to receiving an actual order from you and if you have any questions in regards to pricing, possible import fees for certain products or even if you just want to have a friendly chat, we will be right here, waiting for your reply.
Cheers!
/Peter Larsen
Customer Service Manager
Subscription scams!
I warn you, these are scammers. I made a purchase and paid about 7 euros for 3-day access. After 3 days, 33 euros were withdrawn from my account. It turned out to be a paid subscription, renewable every 28 days. The goods arrived damaged, I filed a complaint and placed and paid for a new order. And the delay began, people were asked to confirm the order even though it had been paid. In fact, the idea was to delay the new shipment until 28 days had passed in order to debit the subscription fee from the account. Be careful.
11 August 2024
Unprompted review
Reply from ShopBetter™
Hello "KLIENT"
Thanks for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
We do not offer misleading signups, upgrades or otherwise ; as everything is clearly stated in terms of conditions, pricing and otherwise, when signing up anywhere on our site, incl. in the emails you receive upon a signup.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
Same goes for any orders you might have placed, where we offer a very clear refund and/or return policy, should there be anything in regards to broken / damaged orders e.g.
Feel free to contact our Customer Service directly for more help.
We look forward to hearing from you and wish you a great day.
/Peter Larsen
Customer Service Manager
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