Sicily by Car Reviews 44,300

Good car and friendly service, reasonable price. Two points for improvement: 1. Web site has no option to change or cancel the reservation, must communicate by email. This is slow and inconvenient. 2.... See more

I forgot my pocket in the car! The office immediately contacted me and I collected it in few minutes! Thank u very much Sicily by Car!! Naples airport agency !! Ho dimenticato il mio portfolio in a... See more

I received exactly the car I booked (Audi A5 Avant with winter tires), which was very important to me. The car was almost new, with less than 5,000 km on the odometer. If the company maintains this... See more

Helpful, friendly collection staff (even if the queue was a bit long) - actually one of the fastest handling of documents that I've experienced. Return was also quick and above-board....once you'... See more

They gave me a unsafe and poorly maintained car that caused me to lose my flight. They didn't answer phone calls. The car wasn't insured with the road assistance firm they gave us. The road assistance... See more

Nice ,clean ,new car. The agent requested to see my actual hotel reservation, the address wasn't enough. She also took pictures of my outbound flight reservation. When I raised my concern she said e... See more

The counter staff were courteous, efficient and the whole process was simple and quick which is much appreciated. Car was as rented and was in excellent working order. Return process was easy an... See more

Friendly and nice team, clear routines, very clear info about car and all info provided about all damages and etc before signing and also by email just in few seconds after we signed agreement. We enj... See more

The gentleman at counter was patient, listened helped communicate what was required. He was friendly, the 9 passenger diesel Ford didn’t have great tires, was scratched or dented basically on every... See more

Extremely excited service. For sure will use in future not only in Italy. Much better then AVIS. Hope one day dream of visiting Sicily will come true. Incredible girls in reception during check in. Su... See more

Car renting and return process were quick and easy. SbC personnell at Naples airport very helpful and friendly. Car brand new (mileage 1000km). A little improvement can be still done: - it's not e... See more

These guys are awful. The car is still not available as I write this an hour after the booking time, and when I queried why this was the case and if there was another car available I got a rude and... See more

I’ve used Sicily by Car at Pisa six times this year, and they are officially my first choice. The collection is always quick and easy, and I really appreciate that the staff are friendly and never u... See more

Easy pick up from Catania Airport … car was great, good value (€130 for a mid sized car for a week—a VW Taigo) and no mystery scratches were magically found on return (unlike with Italy Car Rent, wh... See more

When another car company in the same facility completely blocked us out, Sicily by Car took us in and got us on the road in no time. And the return was even smoother than that. We actively would've... See more

I used carrental8 to make the initial booking and then paid extra at the Perugia office to add car seats. I was worried something would go wrong when using middlemen but I needn't have worried the who... See more

No pushy attempts to sell extra insurance. Rep at hire desk offered lots of useful advice including drawing a map of drop-off location in reference to the airport in case I forgot when returning to ai... See more

Third time in Sicily and somewhat experienced in what can go wrong, I chose this time Sicily by Car and had no trouble at all. No discussions about additional insurance, short way from airport desk to... See more

Everything fine. The only strange point was behaviour of staff at dest taking my credit card out of your eyes for several minutes. This is generally unpleasant, as it contains all the details, includi... See more

Great experience with Sicily by Car! We rented from them twice (once in Perugia and once one-way from Palermo to Catania). Both times staff were great; they offered me insurance but were not pushy... See more

My Tiguan suffered a mechanical failure in cold weather. Despite contradicting symptoms and me having physical proof (receipt) of adding STP Anti-Gel additive, Sicily by Car sent invoice for €1,17... See more

The Bolzano was closed when I arrived Sunday 11:45 am to pick up the car; no chance to get into the building, no chance to reach someone by phone, the Verona office told me that they might be closed t... See more

Whilst the hire car was generally fine, Sicily by Car is being very badly let down by the ‘return of vehicle’ process. We had to return our vehicle out-of-hours which was at 8.00 in the morning. Thi... See more

Sicily by car is a criminal association! I was given a car that broke down 2km before the rental station upon return. I tried to contact helpline but there was no response and moreover the rental stat... See more

I rented a car from the Viale A. Doria office in Milan. When we arrived, we noticed that the car had damage on the right side, including the tire and sliding door . We asked to get a different car... See more

I've been emailing Sicily by Car since September 22nd about the €1635 charge on my credit card without any explanation. I've sent several emails, but so far, no explanation. It's a disgrace that a com... See more

Car quite old, not clean at pick up and the display had trouble during the trip (frozen, black, unable to see the speed or fuel level). Very small tank (25 or 30 liters max). Moreover, we booked inter... See more

Great having a scan code to get a number to be served but it wasn’t obvious (looked like it belonged to the rental booth next to us) and at least 50% of customers we saw wasn’t aware of it. Usual push... See more

Straightforward collection although slightly hard sell on insurance at desk. Bit of trek at Catania airport to from desk to car but better than six years ago. Car provided however was great. Per... See more

Dear Sicily by Car Team, Greetings, I am writing to inquire about a deposit amount of €911.54 that was charged to my credit card after returning the vehicle at Milan Malpensa Airpor... See more

Roadside assistence has a 30 minutes waiting loop with a broken tape playing. If you choose english as your language before the loop you'll be surprised that the person picking up doesn't seem to unde... See more

Great experience at Marco Polo airport agency. Economy car was reliable, felt safe while driving it, the AC stood up to northern Italy's July heat no problem. The service while good, could have bee... See more

LADRI - SCAMMERS! Stay away! Prenoti una Cupra station wagon (o station wagon equivalent), la paghi $1000 per 10 giorni, e una volta al ritiro vettura, ti danno una Citroen C3, sorridendo e dicendo: “... See more

Fredrico is great at customer service , the pickup process was quick . Staff were friendly . One feedback , call center response was poor . Also little information about parking rules in the city ,... See more

Efficient , pleasant, upgrade offered at very small cost which turned out a great benefit considering miles done. Location of car pick up and return 5 min walk or shuttle every 20mins. Return was real... See more

We had a terrible experience with them (at termini). The receptionist was rude and unhelpful. She lied and claim that it is illegal in Italy to rent a car without a physical license while other com... See more

When booked online there was a change in departure therefore arriving later than booked. I noted this by email enquires and had a human reply in minutes, no robotic answering. On arrival we were bein... See more

Reasonable cost relative to other providers and good choice of cars. Pick-up process at Perugia airport was very slow and charging ~€50 for a speedy pick-up option seemed both cheeky and ineffective (... See more

Renting from Malpensa airport. Asked for medium-sized car, got a Seat Arona, which is absolutely fine. Free snowchains included (due to wintertime), but not winter tyres (would prefer). Got a near-p... See more

We rented a car for 5 adults for 2 weeks in Italy indirectly (through another website). We paid for a Group U (9 person) car, Mercedes Vito on the website. and arrived to find a basic model Ford Trans... See more

Very unfriendly attitude of their staff. During check in, I was told, that I cannot hire a car withoUt paying addititonal 240 €. The reason was not having a “physical” card. When I asked what it is fo... See more

The van was given to us dirty, with too many dents, and no water in the wipers which was especially dangerous in snowy weather. It should have been properly cleaned and checked before being handed ove... See more

Once we located the correct office for pick up (booking.com information is outdated, their office is now located inside the airport) it was smooth and easy, the people at the desk were friendly, gave... See more

Hi, We were satisfied overall, but there are a few things we would like to mention. When we picked up the vehicle, a low oil level warning appeared on the dashboard. Your employee topped up the oil sh... See more

I had a great experience with Sicily by Car in Italy. The booking process was easy, the car was clean and in very good condition, and the staff was professional and helpful. Pick-up and drop-off were... See more

Great service , clean car as expected . Previous bump was detailed on paperwork and pointed out to us so no confusion when returning car . Process was simple and was able to add an additional driver a... See more

I made my booking this time via Rentalcars.com All the fully comprehensive insurance paperwork and the collection voucher was contained on my app (although I did take a paper back up). Arriving at th... See more