Sportconic Reviews 904

Reply from Sportconic

2 days ago

Hi,

Thank you for updating your review and for taking the time to explain your concerns.

We understand that the situation has caused frustration, especially regarding communication and the return request. Over the past period, we experienced a temporary backlog in customer service, which led to slower response times than we consider acceptable. All backlogs have now been cleared and our customer service is fully up to date again, meaning new and pending cases are handled promptly.

We also want to clarify that our 100-day trial and free pickup policy are genuine policies that we stand by. Return requests are processed and scheduled properly once we can match them to the correct order.

Based on this review alone, we are currently unable to locate the specific order in our system. To make sure the pickup is correctly arranged and handled without delay, please email us at [email protected] with the name and email address used for the purchase, along with your order confirmation if possible. We will prioritize it immediately and ensure everything is properly arranged.

We are committed to resolving this correctly.

Team Sportconic

Reply from Sportconic

2 days ago

Thank you for your lovely review. We are delighted to hear that everything has met your expectations. It gives us great satisfaction that the delivery and the product are exactly as you had hoped.

We hope you enjoy using it and thank you for trusting in Sportconic!

Reply from Sportconic

A day ago

Hej Lina,

Tack för att du delar din upplevelse.

Vi förstår verkligen att det är frustrerande att vänta i 17 dagar utan tydlig uppdatering. Särskilt när du har skickat flera mejl och inte fått svar direkt. Det är inte den service vi vill ge.

Din beställning gjordes under början av januari, en period då vi drabbades av ovanligt stora logistiska förseningar hos transportören. Detta påverkade både leveranser och svarstider. Alla eftersläpningar är nu åtgärdade och vår kundservice är åter fullt tillgänglig.

Vi ser att din beställning enligt din begäran har annullerats och att hela beloppet har betalats tillbaka. Skönt att det i alla fall blev korrekt avslutat.

Vi beklagar verkligen hur detta har upplevts från din sida. Om du skulle ha några frågor framöver hjälper vi dig gärna.

Team Sportconic

Reply from Sportconic

Updated 2 days ago

We are delighted to hear that you are so pleased with the P106 Pro. You describe exactly what we had in mind when we developed this model: a compact device that is ready to use straight out of the box, runs comfortably, and is ideal for intensive daily use.

We are also happy to hear that the delivery was quick and smooth despite the busy period. We greatly appreciate your detailed feedback.

Enjoy your workouts and we wish you the best!

Reply from Sportconic

2 days ago

It's great to hear that everything is working exactly as you expected. Fast delivery and a product that works perfectly right out of the box is exactly what we strive for.

Thank you for your lovely review. We wish you many more enjoyable miles!

Reply from Sportconic

2 days ago

Hi Anita,

Thank you for taking the time to share your experience.

I understand how disappointing it is to wait longer than expected, especially when a delivery was initially indicated within a shorter timeframe. That kind of delay naturally causes frustration.

Due to an unfortunate combination of logistical circumstances in January, this order did not progress as smoothly as we normally aim for. As a result, the delivery took longer than intended.

According to the available delivery information, the order has since been delivered and this situation has been completed on our side. We hope everything arrived properly and that you are now able to use the product as intended.

Thank you for your feedback 🙏🩵

Team Sportconic

Reply from Sportconic

2 days ago

Hi Jozef,

Thank you for taking the time to share your experience.

I understand how disappointing it is to wait longer than expected for your order, especially when you were looking forward to receiving it. That kind of delay naturally leads to frustration.

Due to an unfortunate combination of logistical circumstances in January, this order was delayed and did not follow the timeline we normally aim for.

According to the available delivery information, the goods have since been delivered and this situation has been completed on our side. We hope everything arrived properly and that you are now able to use the product as intended.

Thank you for sharing your feedback 🙏🩵

Team Sportconic

Reply from Sportconic

3 days ago

Hi Serhan,

Dank je wel dat je de moeite hebt genomen om je ervaring te delen.

Ik begrijp goed dat het wachten op je bestelling en de ervaren vertraging voor veel frustratie heeft gezorgd. Zeker wanneer je al langere tijd uitkijkt naar je product, kan dat erg vervelend zijn.

Door een ongelukkige samenloop van logistieke omstandigheden is deze bestelling in januari helaas vertraagd geraakt. Daardoor is de levering anders gelopen dan we normaal nastreven.

Inmiddels is de loopband geleverd en is deze situatie afgerond. We hopen dat alles goed is aangekomen en dat je de loopband nu kunt gebruiken zoals bedoeld.

Dank voor het delen van je feedback en voor je geduld 🙏🩵

Team Sportconic

Reply from Sportconic

3 days ago

Hi Michal,

Thank you for taking the time to share your experience.

I understand how frustrating it is to be waiting for your order and not knowing when it will arrive. That uncertainty can understandably lead to a lot of irritation, especially after several days.

Due to an unfortunate combination of logistical circumstances in January, this order did not progress as we normally aim for. As a result, the delivery took longer than intended.

This situation has since been resolved, and the order is no longer open on our side. We hope everything has arrived properly and that you are now able to use the product as intended.

Thank you for sharing your feedback and for your patience 🙏🩵

Team Sportconic

Reply from Sportconic

3 days ago

Hi Nadissa,

Thank you for taking the time to share your experience. I understand that this situation has caused a lot of frustration, especially if you've been waiting for a long time and haven't seen much progress with your order in the meantime.

Your order was placed during a period characterized by an unfortunate combination of logistical circumstances. As a result, some shipments were processed and delivered later than we normally aim for. That's not the service we stand for.

According to the available delivery information, I see that the order was delivered on January 26th. We sincerely apologize for the inconvenience and frustration this process has caused.

We hope you're able to use the treadmill properly now and wish you lots of enjoyment with it 🙏🩵

Team Sportconic

Reply from Sportconic

3 days ago

Hi Patryk,

Thank you for taking the time to share your experience. I understand that it's confusing and frustrating to receive an invitation to write a review while your order hasn't yet been delivered.

Your order was placed during a period with an unfortunate combination of logistical circumstances. As a result, some shipments were delivered later than we normally aim for. The invitation for a review is sent automatically and, in this case, unfortunately went out too early. That's not how we ideally want this to work.

According to the available delivery information, I see that the order was delivered on January 22nd. We sincerely apologize for any confusion and frustration this may have caused.

We hope you're now able to use the product properly and wish you lots of enjoyment with it 🙏🩵

Team Sportconic

Reply from Sportconic

3 days ago

Hi Dominik,

Dank je wel dat je de moeite hebt genomen om je ervaring te delen. Ik begrijp goed dat deze situatie voor veel frustratie en onzekerheid heeft gezorgd, zeker gezien de urgentie die je beschrijft.

Door een ongelukkige samenloop van logistieke omstandigheden liep de levering in die periode vertraging op. Dat neemt niet weg dat we ons kunnen voorstellen dat dit voor jou een zeer vervelende en stressvolle situatie is geweest.

Inmiddels zie ik dat de loopband op 23 januari is bezorgd. We hebben hierover ook persoonlijk contact gehad om dit samen goed af te ronden. Fijn dat we dit uiteindelijk hebben kunnen oplossen.

Bedankt dat je je feedback met ons hebt gedeeld. Dit helpt ons om onze service verder te verbeteren 🙏🩵