Swissclear Reviews 35

DO NOT BUY FROM THESE CHINESE PEOPLE !!!! Looks like it's from Switzerland and legit but.....
Tried to return £39.99 worth of 3 anti fungal pens it as said guaranteed 120 day refund.
Emails not read and no reply.
When I investigated ( was difficult to find information ) saw they were delivered from China so guessing no hope of anything back now.
Really regret wasting money on this now.

I sent for a plug in bed bug uv cleaner! £45.95.
I received an ultraviolet Disinfectant lamp which is half the price.
I sent 5 emails to Swiss help website which came back undelivered. Do not order from this company they are fraudulent money stealers.
I want to send it back but no address in this country only a false London one.

Thought SWISSCLEAR was a legit company. Bought from a site showing product with Swissclear label but what arrived was products from WIYUN not SWISSCLEAR.
I guess the site I bought from is a company impersonating probably a legit company.
I will not be ordering from them again .

I am trying to return a product which is not fit for purpose and does not work. I'm currently in a battle with them and now they say they will give me 15% refund. Absolute disgusting service. DO NOT BUY FROM THIS COMPANY.

Total scam, I bought an Ultrasonic Denture and Retainer Cleaner for £79.95 GBP, and it does absolutely nothing.
I asked to be refunded and got no answer at all from them. Please avoid.

Do not use, total scam! I paid £30 for the smallest travel sized bottle of ‘Strawberry’, bottle sent wasn’t the same as advertised, found the same bottle they sent me on Temu for £4.99!! and to top it all off, I didn’t get my free exfoliating brush

Product not as described £33, I would be better buying a £1 air freshener!!!! Avoid....

Do not trust this company. My eye mask cost £43 and when it arrived it was of such poor quality I couldn’t use it. When I tried to return it, I couldn’t obtain the return forms - ‘website unavailable’ I eventually made contact with customer services via email, to be told that the product would improve with use. When I said the cord was too short to run from the socket to my head and therefore not practical to use, they offered me a 15% discount and said I could keep the product. I said I wanted to return it and they said I could only do so via the USA and that the cost would be prohibitive. They increased their ‘final’ offer to 30% refund, which I reluctantly accepted. I have not yet received the refund. So, a total scam, please don’t be fooled by this very plausible-sounding company. STAY CLEAR

0 stars would be more appropriate!! Total rubbish from China! Save your money - these scammers need stopping and Facebook should not let them advertise!!

I purchased the pet water fountain.
It arrived but was most certainly NOT the one advertise plus the additional filters were not included. It was small & cheap looking. I requested a refund only to be told I needed to pay for postage to USA as they do not hold stock in UK. They started negotiating a refund of 20% if I kept the item, when I refused, this increased to 30% then increased to 40%. They would not accept a return & only offered 40% refund if I kept the item. I finally accepted the 40% refund, & I was actually surprised when it arrived in my account. This item I could have bought on Amazon a lot cheaper without all of the stress. DO NOT PURCHASE ANYTHING FROM SWISSCLEAR AS THEY ARE NOT LEGITIMATE

Tried contacting them, no luck its nearly 2 weeks and still no reply. They publish 24/7/365 customer service. I believe they miss the word no cutomer service 24/7/365. They state about paypal but no link.

Scam. Paid £99 for nothing to arrive.
All attempts to contact them result in emails bouncing back. DO NOT BUY FROM THESE SCAMMERS.
The one star rating had to be selected but i wouldn't even give them a star if that was an option.

0 stars. Arrived late. I paid £70 foot a head shaver that turned out o be a £16 shaver you can buy on Amazon. Absolute junk. I can't see how I can get my money back because the return email address doesn't work.
Do not buy from this brand.
All the "reviews" about this online are fake.

Has anyone in the U.K. got any contact details other than those on the SwissClear website, I am trying to cancel my order but the email bounced back.

Im only giving one star as 0 was not an option.
Like others, I have been falsy sold a shaver which I did not purchase and was sent a cheap copy.
Numerous emails has got me nowhere.
This company is a scam. Avoid, buy nothing.

product arrived 3 weeks late
slow customer service
you have to pay to return despite the missed delivery

Please avoid this company scam advertising products and when delivered totally different and cheaper than you paid for £79.95 what was payed for hair shaver what was delivered was a generic Chinese copy you can pick up for £35 from Amazon total scam avoid at all cost

Like others I am forced to give one star despite this company being a total scam. Product did not arrive and several months on neither has promised refund. Do not touch with a barge pole.
Edit: in the interests of full disclosure two and a half months after writing this review and after a couple of chasing emails I have received a full refund including shipping for this order that did not arrive.

Total scam. Avertises as Swissclear UK. Charger UK postage for the package. When requesting refund they will tell you you can get it but you need to post the product to the US, or settle for 10% refund. At no point you are aware that you are buying from the US. Postage to US will cost you one third of the product price.

Terrible product! Do NOT BUY!!! It came faulty. Had no light modes working but the company denied the fault by saying and I quote: “ We'd like to clarify that the red light shown in the product image is simply a visual effect used for illustration purposes — the actual light is not visible to the naked eye during use.” Seriously?! Where did you see Light therapy without emitting an actual light ?! People that are selling this product obviously, do NOT have a clue how the light therapy actually works and what it does! So, please save yourself money and trouble! Do NOT BUY THIS PRODUCT!!!!