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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight the customer service and response time as particularly positive aspects. People appreciate the helpfulness, courtesy, and professionalism of the service representatives, especially when resolving issues such as incorrect orders or stolen packages. Some reviewers received quick responses and satisfactory resolutions, including refunds and replacements. However, opinions on product quality and effectiveness are mixed, with low consensus among reviewers. Some customers have had positive experiences with products like the Swissklip toothbrush and UV cleaners, noting their effectiveness in cleaning and stain removal. On the other hand, some consumers report issues such as devices breaking quickly, products not working as expected, or a lack of noticeable results. There are also mixed opinions regarding the order process, with some experiencing delays or missing items.

Based on these reviews

Rated 4 out of 5 stars

I LOVE MY LITTLE SWISSKER DEVICE. SO MUCH EASIER TO USE THAT DISINFECTING BY HAND! BUT MY ONLY COMPLAINT IS THAT I FIND IT VERY DIFFICULT TO SEE EXACTLY WHERE THE “FILL LINE” IS BECAUSE OF THE SILVER... See more

Company replied

Rated 4 out of 5 stars

I have been using your product on a regular basis. I bought a few of the HALOUV but unfortunately still have a bedbug issue. I will say that it has reduced seeing them however I believe because they a... See more

Company replied

Rated 3 out of 5 stars

Good: ease of application, nice smell, fast drying. Not yet observed: positive results. Although it appears while the nail is growing it’s lower part (4-5 mm) at least for now appears healthy.

Company replied

Rated 3 out of 5 stars

Shave is not as “smooth” as we would like. Hubby prefers the “baby butt” smoothness a razor offers and the Swissker head shaver doesn’t offer that - leaves head with the “five o’clock shadow” feel. He... See more

Company replied

Rated 1 out of 5 stars

I ordered the Morina caps! Received an email stating the order would be shipping late! I have just been diagnosed with AFib and don’t want to start any new things until I get it under control. The... See more

Rated 5 out of 5 stars

After using the device, I noticed bedbugs still appeared, but they appeared in much less numbers and appeared to be affected rather adversely. They would appear to have partially completed a feeding,... See more

Company replied

Rated 5 out of 5 stars

I was confused at first because I thought I had ordered from SmileActives but the customer service explained very nicely that my order was placed with them. I’m sure I did something wrong, the interne... See more

Company replied

Rated 5 out of 5 stars

Swissklip's micro fiber toothbrush is fabulous. It beats out any manual one I've tried and many of the powered brushes that I still own. The super soft, fine bristles really make brushing a pleasure w... See more

Rated 5 out of 5 stars

My husband found the UV cleaners online and thought they would be great for cleaning our retainers. They arrived quickly, and we noticed a change after the first time using it. Our retainers were clea... See more

Company replied

Rated 1 out of 5 stars

The payment advertisement is deceptive. Customer service lies. They rip you off on special deals which changes. The product doesn't work too well. Reports from BBB shows problems with this business.... See more

Rated 5 out of 5 stars

I don't usually shave my head because I get really bad razor burn and ingrown hairs but this razor gives me none of that and I use it every other day and it works amazing. I love it and think it's one... See more

Company replied

Rated 1 out of 5 stars

Checkout is not transparent, I was charged for shipping twice. Tracking information was never provided. Email response showed me a link to provide a review with options from good to poor. When I click... See more

Company replied

Rated 1 out of 5 stars

I opted to take advantage of the company's offer of a free nail clipper with the purchase of two of their roll-on nail fungicide. Ordered on 2 September, putting the $63.98 on my GPay credit account.... See more

Rated 5 out of 5 stars

Nails are hard and tough. It's going to take some time to totally get back to normal, whatever that might be at age 83. It is helping though even faster than I expected. What blew my mind is how it is... See more

Rated 2 out of 5 stars

Not impressed with it and definitely not working the way I understood it should work. It was to replace an item I had that used electric pulse on each hair. It broke beyond repair. It was worki... See more

Company replied

Rated 5 out of 5 stars

Immediate reply when I mistakenly ordered wrong amount of Swissklip Dental Stain Removal product. They credited my charge card because I pressed larger order than I wanted. This action made me feel c... See more

Rated 5 out of 5 stars

I bought the UV sanitizing light mainly to be part of my bed bug arsenal, to kill the babies and eggs. And it has worked! Afterwards I kept using it to remove smoke smell from certain rooms in my home... See more

Rated 5 out of 5 stars

What made this experience great for me was you returning this email so quickly. My apologies for my misunderstanding but l got an alert that said I had a reoccurring charge with your company that wa... See more

Company replied

Rated 5 out of 5 stars

This product actually does what the manufacturer claims it does , my house is pest free, smells very clean. I highly recommend this product if you have little pests that won't let you sleep at ni... See more

Rated 1 out of 5 stars

I started using this product on February 19th of this year. Everything seemed fine. After approximately 6 weeks of use I woke up to burned, deep red toes. I immediately contacted the company. They did... See more

Rated 5 out of 5 stars

After multiple on line searches and trying many of the recommended tooth whiteners, the Swissklip Shine Foam Teeth Whitening has worked better than any others. I have been using it twice a day for 10... See more

Company replied

Rated 1 out of 5 stars

Bought a hand held bidet from swissklip, it stopped working after 2 months. Would not charge or turn on. Contacted customer service and was told the 30 day warranty was over and they were unable to do... See more

Company replied

Rated 1 out of 5 stars

This company is the WORST! Horrible customer service, inferior product and WAY OVERPRICED! I had the uv light for less than 4 months. They charged $99 plus shipping. Lol okay you got my money but I wi... See more

Company replied

Rated 5 out of 5 stars

I accidentally made two orders when I tried to change shipping address and they were very helpful to get that done. Other places would have just canceled both orders without hesitation but here, the... See more

Company replied

Rated 1 out of 5 stars

I just placed an order for the uv lamp and I checked my bank statement and it says re accruing charge. I didn’t authorize this at all. So I’m suppose to get my 100.00 item Monday . But will make sure... See more

Company replied

Rated 5 out of 5 stars

I understand that once a package is delivered it is out of the companys hands to do anything. Our package was stolen from our poarch. We reported it to the CC company, fedex, and they said nothing cou... See more

Rated 5 out of 5 stars

one of the most understanding co. i have ever dealt with my package was stolen from my porch they sent me a new one no questions asked i feel very fortunate i am so glad i picked swissker i had bought... See more

Company replied

Rated 4 out of 5 stars

A shipping error created a win/win. I ordered 1 teeth whitening foam and received a box load of multiple items. I reached out to correct the order and they responded in less than 48 hours will a full... See more

Rated 3 out of 5 stars

I have used the Swissker Dental Pod retainer cleaner for about two months. It is helpful but will not eliminate the need for brush cleaning entirely. I found that use with plain water has very limit... See more

Rated 5 out of 5 stars

The items didn't work out for me, so I decided to return them. When I contacted the company, they responded right away. They offered other options if I wanted to keep the items, but I still decided to... See more

Company replied

Rated 5 out of 5 stars

I bought the Swissklip as a gift for my husband for Christmas. He was getting his retainer after wearing Invisalign. He needed something to keep it clean but he hasn't received it yet. He just reali... See more

Company replied

Rated 5 out of 5 stars

Meeting me half way when the product didn't meet my need was excellent customer service. Much appreciated and will tell others how it's worth trying. I'm certain it works in many/most situations. Tha... See more

Rated 5 out of 5 stars

This was absolutely the best Customer Service experience I have had in years. Ayra was quick, efficient, and yes even through chat very personable and caring. The last thing is not easy to achieve. Ch... See more

Rated 1 out of 5 stars

Customer service does not reply within 24 hours on business days - they try to waste your 30 days waiting and giving runaround replies. I initiated the return email on March 17th via their return f... See more

Rated 1 out of 5 stars

I am almost two weeks in to brushing with the whitening foam, and see no difference. I purchased the tooth trays, so I will try that method. I emailed to ask about my container leaking and did not r... See more

Rated 5 out of 5 stars

I am grateful that you returned my message. I am so upset over this problem. When I moved into this apartment, I did not know it was infested with fleas and other bugs. I will do what you suggested an... See more

Company replied

Rated 4 out of 5 stars

I have been using my UVC lamp in my car to kill bedbugs. I feel it has greatly diminished them. Every now and then if I see one, I just plug it in for an hr or two and leave the car shut and un attend... See more

Company replied

Rated 5 out of 5 stars

Now that this was resolved correctly, I'm giving 5 stars. Definitely get the wording on your automated emails understandable but customer service is the best in helping with the the issue profession... See more

Company replied

Rated 5 out of 5 stars

thank you for reaching out. I was distressed that there was no confirmation or any mention of expected delivery window. no information on transit.. I did receive the box today Appreciate the offer to... See more

Rated 5 out of 5 stars

Christine Jae was exceptionally helpful. She responded quickly to my comments and always offered a solution. I truly appreciate her help!!!!! The company seems like a very good one and one who cares... See more


Company details

  1. Beauty Product Supplier

Written by the company

Personal grooming products


Contact info

3.8

Great

TrustScore 4 out of 5

911 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

They are very helpful

They are very helpful, kind and really care about you! Thank you

11 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you so much for your feedback!

Rated 5 out of 5 stars

Swissker Lamp - Great Device

We bought and are using the Swissker HaloUV light in our home. We move it around treating one room at a time. The whole place smells cleaner and we believe we can see a change for the better in our seasonal allergies.

2 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you so much for your feedback!

Rated 1 out of 5 stars

Buyer Beware

I ordered the Morina caps! Received an email stating the order would be shipping late! I have just been diagnosed with AFib and don’t want to start any new things until I get it under control. The next day I cancelled the non shipped order! Lo and behold it supposedly shipped! No confirmation, nothing! They refunded half but refuse to give me the rest! I plan on shipping back! Questionable practices! Buyer beware!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Unfortunately, I had to return a product and the Customer Service was excellent!

6 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you for your feedback! :)

Rated 5 out of 5 stars

Excellent Customer Service

I received a product that was not functioning on arrival. I reached out to the company and received a response as promised when I submitted the claim request. Communication was fluid between myself and company representative Cien as he was responsive in a timely manner. I am highly satisfied with the customer service and look forward to using the replacement product being sent!

6 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you for your feedback! :)

Rated 5 out of 5 stars

I was confused at first because I…

I was confused at first because I thought I had ordered from SmileActives but the customer service explained very nicely that my order was placed with them. I’m sure I did something wrong, the internet gets the best of me sometimes. So far I’m happy with the Swisskers product and dealing with a non biased, polite service person is refreshing. Thankyou for making me feel better. Knowledge is power. Have a great day! Linda

4 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you for your feedback! :)

Rated 2 out of 5 stars

I well I had bed bug and they are in…

I well I had bed bug and they are in one chair in a 9 ft by 12 ft and I have done two lights at the same time for the next time five times now and they still are not dead. They’re not killing off bedbugs. You explain that to me please

1 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

We are sincerely sorry that your product experience did not meet expectations. We want to make this right, so please email our Customer Services team at [email protected] so we can remedy this. We look forward to receiving your email.

Rated 1 out of 5 stars

Still haven't received this product

Still haven't received this product. It's been a month or more. Waiting for a bit set...for my garage. They must have lost it ?? I have tracking... it says it's in transit ? Wonder where in the world they lost it ?

4 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Not receiving your order is unacceptable, and we want to fix this immediately. To help us track this down quickly, please email us your Order Number to [email protected] so we can remedy this. We look forward to receiving your email.

Rated 1 out of 5 stars

I bought the fungus roll on and I'm…

I bought the fungus roll on and I'm really not seeing any results.

2 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you for sharing your feedback and giving us a review. We are sincerely sorry that your product experience did not meet expectations.

Rated 4 out of 5 stars

I LOVE MY LITTLE SWISSKER DEVICE

I LOVE MY LITTLE SWISSKER DEVICE. SO MUCH EASIER TO USE THAT DISINFECTING BY HAND!
BUT MY ONLY COMPLAINT IS THAT I FIND IT VERY DIFFICULT TO SEE EXACTLY WHERE THE “FILL LINE” IS BECAUSE OF THE SILVER REFLECTION. I WISH THIS COULD HAVE A MORE PRONOUNCED MARK INSIDE THE UNIT.

1 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you so much for sharing your feedback!

Rated 2 out of 5 stars

This thing sucks

This thing sucks! I paid way too much for an item that doesn’t really do what it says it does. Save your money. Find something else to spend your $40 on.

1 February 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you for sharing your feedback and giving us a review. We are sincerely sorry that your product experience did not meet expectations.

Rated 1 out of 5 stars

I have not seen any results from using…

I have not seen any results from using your hair removal machine.

30 January 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you for sharing your feedback and giving us a review. We are sincerely sorry that your product experience did not meet expectations.

Rated 5 out of 5 stars

Received Honest Response

I was given a timely response. They advised the product would most likely not help me and I appreciated their honesty.

30 January 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you so much for sharing your feedback :)

Rated 5 out of 5 stars

I made an ordering mistake, no fault on your part.

I am disappointed that I accidentally failed to click the block for 8 pair of socks, just $10more for 4 more pair as I needed more than 4 pair and now if I get more, Ill have to pay so much. I emailed you as soon as I realized Ionly had 4 pair on my order. I fully understand though. I have been happy with service and products, This was entirely my error. Your company is a 5 star. Sincerely,

28 January 2026
Unprompted review
Swissklip logo

Reply from Swissklip

Thank you so much for your feedback!

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