TOWER London Reviews 33,590

Fantastic, fast and tracked delivery with Roual Mail, arrived 4 days earlier than expected. Ordered the Arizona Birkenstocks which are brilliant. Only thing was the box was squashed but that didn’t ma... See more

Good price with difference sizes available. Received in a few days and very happy of shoes. But the courier (Royal Mail) ignore my delivery instruction where i mentioned leave the parcel in garage i... See more

Brilliant shoes and boots and gifts I love, obviously not everyone's taste but people who do love that style will love them. Greatly made, and fit well Brilliant for sure and would recommend to anyone... See more

I recently brought some Hunter Wellington boots from Tower at a very good price, they arrived very quickly and would highly recommend having a look at their website first for whatever foot wear you a... See more

Well what can I say, from ordering to delivery the process was streamlined and seamless. Dr Martens are an iconic brand, with finding low prices for traditional styles challenging. Tower London manage... See more

I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more

Tower London are amazing 👏 I was delighted to find Dr Martens Crazy Horse brown boots being offered at a discounted price compared to other online stores! Tower London sent regular de... See more

I’ve been really impressed with their customer service. They replied to all my emails quickly and always in a polite and professional manner. They took full responsibility when an issue came up and p... See more

I had a lot of problems trying to order these same boots from other companies as they got lost in the post, so it was refreshing how straightforward it was getting them from Tower London, whom I had n... See more

Only second time ordering from Tower and again, exceptional service. Prompt acknowledgement of order, quick packaging and dispatch, followed by speedy delivery. And at a fraction of the price Merrell,... See more

I never received the item, but I did get a refund. I chose my business as a delivery address because there is *always* someone there to receive deliveries. But this is the email I got: "An attem... See more

First time to place an order from Tower- London. I ordered a pair of Dr. Martens 1460 Pascal Mono Virginia Womens Black Boots which are a perfect fit and true to description. The process was straightf... See more

The delivery time was efficient and the price was great. I'm a cat trainer fan the price made me think maybe they are replicas or fakes. I was pleasantly surprised ad a long term cat user insure yo... See more

I was really impressed by these guys, ordered a pair of Dr Martens as they were a much better price than anywhere else, I hadn’t heard of the website before so I was a little worried, I asked a few pe... See more

Not an enjoyable experience with this company at all. Purchased some shoes online and had to return after they felt not right. The returns process is the longest and most drawn out process of any onli... See more

Placed an order on 16 July and have received today (18 July). Great selection of Birkenstocks and item exactly as described at a very competitive price. Easy to order online, website easy to navigat... See more

Bought some Birkenstock Arizona sandals. Great price, genuine boxed product (and some 'Birkenstocks' on the web are decidedly dodgy) andexcellent service - I was kept informed of tracking so knew the... See more

Item wasn’t a great fit even though it was a wide fit so tried to return it. Travelled all the way to their Camden store to return it only to find it closed despite the website saying it was open. Had... See more

Sent boots back as they were too small a fitting. Asked for a returns label, once received i posted back with the post office. This was sept/november 2025 Still no refund even though i used the... See more

The product was delivered on time , package was intact and I was happy with the ordering process, however I ordered the wrong size and had to return it. The return process is long winded. Returns cann... See more

Very slow to refund. Still waiting for them to confirm receipt of an item that I know arrived back into their warehouse 2 weeks ago (sent by Royal Mail tracked). Won’t be buying from them again. Such... See more

No issues with the purchasing process. The discounts were competitive and delivery time was reasonable. However, the boots were not suitable so I returned them on 10th November. Tracking confirmed t... See more

I bought a pair of sneakers. A month later, I bought another pair, but they were the wrong size, so I had to return them. Even though I have an account on the website, I'm still being charged for ship... See more

I do believe TOWER London is a great store with amazing products and good prices. The information provided at the moment of shopping shipping is really good. I'd consider you should encourage your buy... See more

I bought a pair of hushpuppies boots on the 25th september and sent them back on the 30th . The store received them via royal mail tracking and as of 17th october I still havent received any emails... See more

Faulty goods sent twice, quality checks can't be done for good to leave the warehouse in this way or they are resending out returned faulty goods Had to chase to get refund and still 2.5 weeks la... See more

Quick delivery of Dr Martin boots, but unfortunately to big, so returned them. After reading reviews on returns I was sceptical, but customer services kept.me well well informed and sent me the retur... See more

The website is easy to use, prompt delivery of my purchase. Unfortunately I've had to return the birkenstocks as they're just too big and I already sized down. However the return process has been eas... See more

Re : Order : 2206248 This was not an unwanted purchase, the shoes were absolutely not of the size stated. I tried to get them on, they wouldn't fit. This demonstrates that they don't read or respond... See more

Awful! I'll never go back to the shop in Brick Lane. I did my homework first and found what I was looking for, more or less. In the shop, I asked the assistant if the product that interested me was le... See more

Absolutely Nothing wrong with the shoes I ordered - good quality and nicely packaged - they just don’t suit me. However, I am now having issues with returning them! I have emailed customer services tw... See more

Ordered trainers - they sent wrong size. Customer service less than helpful and have to wait 2 weeks (on receipt of returned goods) to receive my Money back. Complained only to receive a robotic st... See more

Ordering process was fine. Returns not so much. Felt a little invasive having to email back and forth with reasoning why my husband didn’t like the shoes. Just include a returns note with a choice... See more

Fabulous choices at much cheaper prices than found elsewhere. Easy payment letting you use paypal so no fumbling for bank cards or worry about stolen details, and speedy delivery. Hope to be buying a... See more

Product delivered quickly but very difficult to get a refund Tower acknowledged they received the returned goods on 10/02 and gave still not refunded despite 2 emails saying they will Do not use i... See more

Firstly, all of these '5 star' reviews look suspiciously similar to each other. 'great service' 'great this' 'great that' - so read those with caution. Identical experience to one of the clearly genui... See more

Firstly the price was great. Then the delivery (although I had to pay for it) was tracked and by Royal Mail, came within 3 days of ordering. The item is great too, good fit and colour/materials as adv... See more

I've ordered two pairs of Dr martens boots now from Tower London, prompt delivery really good communications, really.good value for money ..an all round excellent service..I'd highly recommend them

Ordered a pair of Dr Martens Boots.The right boot was extremely faulty inside. They had obviously been returned with a fault before as the paper that goes inside the boot wasn't inside the boot it was... See more

Absolutely shocking company to deal with. Would not recommend under any circumstances. Contacted them numerous times during opening hours to cancel an order which they assure me would be done. Blatant... See more

Delivery was on time and my 4 year old grand daughter was delighted. She couldn’t believe I knew pink was her favourite colour. Pink wellies are very good quality. Disappointed that Hunters are made... See more

I'm extremely satisfied with my purchase. I love my new boots. Delivery service was one of the best I've experienced. I look forward to purchasing more items in the near future. Thank you for your ser... See more