All White Online Reviews 291

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the affordable prices and the fast delivery service that the company usually provides. People are generally satisfied with the delivery to Finland. However, some consumers report issues with the response time to their inquiries. Some reviewers mention a lack of confirmation or updates regarding their orders, with missing tracking information. Others report that they did not receive their order, or they received an incomplete order.

Based on these reviews

Rated 4 out of 5 stars

Great place to get your nicopods. My number one choice in Finland. Finnish users may also want to know that there is klarna pay option. They ship fast usually but this time there was little hiccup on... See more

Rated 4 out of 5 stars

The nicotine pouches are good and the price is also affordable compared to store prices. Maybe I would like more choice in the campaign. Unfortunately, the delivery time has recently stretched from 1-... See more

Company replied

Rated 4 out of 5 stars

Very good product but i did get them a little late but that is okey customer support is also great very fast response to emails 👍🏼👍🏼👍🏼

Company replied

Rated 3 out of 5 stars

I order some stuff a week ago in Friday and until this week, Wednesday there was no information, confirmation, no response for emails etc. I had to call and after a call my package was send with UPS... See more

Company replied

Rated 5 out of 5 stars

Listen these people dont MISSS. Delivery is FASSTT customer service VERY NICE the pouches en availability VERY GOOD This is the ONLY Website order from and will be ordering from because it has everyth... See more

Rated 5 out of 5 stars

My package has not been delivered and the USP track and trace says it has been damaged/lost on its way here. I have tried to call the customer support line but it is in Swedish and I get no response.... See more

Rated 3 out of 5 stars

Snus were fine but three of the cans I ordered were out of stock and only after I emailed customer support, after days of no update on my order, they informed me of this. After this, it took about ano... See more

Company replied

Rated 5 out of 5 stars

Fast shipping times, when something goes wrong they help you out with the upmost urgency and decency. Would recommend this to everyone looking to buy from a respectable seller.

Company replied

Rated 1 out of 5 stars

Placed an order several days ago. An email confirmation came right away and after that nothing. Send them email inquiry. Haven’t responded. Other stores send you an tracing code the next day at least... See more

Rated 5 out of 5 stars

Very fast delivery as usual and good info about delivery. Allways answers quickly if I have questions. I really recommend!

Company replied

Rated 4 out of 5 stars

Everything worked well. Order infos came on time by email. Only little minus was delivery time, but it could Be caused my countrys post, so don't know who to blame. On a bigger picture, all good and i... See more

Company replied

Rated 1 out of 5 stars

First order 21 February, shipped 22 February. Second order 21 March, shipped 24 March. Third order (and last) 19 May, still not shipped as of today 29th May. UPDATE: Still not shipped as of 7... See more

Rated 5 out of 5 stars

Although some time shipment to NL takes a while they help you and communicate in a honest way. Most of the time it just works great and they have the best brands

Rated 2 out of 5 stars

I have sent 10 emails and tried to Call Oskar (CEO) 5+ times. My order has been returned to them and has been delivered, I have a UPS delivery confirmation. They are not refunding the payment or... See more

Company replied

Rated 5 out of 5 stars

Fast delivery to Finland! It took two days from the date of order and the package was available for pick up. The products are exactly what I ordered. I recommend!

Company replied

Rated 1 out of 5 stars

I ordered from the website two weeks ago. I haven't received my order yet. My DHL Tracker order is still in Sweden and hasn't left. There are no updates. I sent several emails but didn't receive any a... See more

Rated 5 out of 5 stars

Good delivery times, good prices, never any issues. Propably the best site to deliver to Finland at the moment.

Rated 1 out of 5 stars

I've placed an order on may 19th, on the website it said it would take 7 - 10 days to deliver it to my home adres. Sadly since then I haven't received any updates in terms of track and trace, shipment... See more

Rated 1 out of 5 stars

Made an order five days ago, got order confirmation but ever since have'nt heard anything. Also tried contact via email, but still nothing. Previous orders always worked well and fast.

Rated 1 out of 5 stars

After a long wait my 2 orders finally arrived. Yesterday i opened the package and it was not complete. They will say that you must contact them by email but from earlyer experiences im not gonna hea... See more

Rated 1 out of 5 stars

Klarna billed me for 2 jumbocans, got confirmation email from klarna about succesful payment. After this I got confirmation email from allwhite stating that empty package is on its way (only shipping... See more

Company replied

Rated 1 out of 5 stars

I have ordered from here twice before with no issue. However I placed an order 3 days ago and it still has not shipped. I do not see the order anywhere on my account, but I have an order confirmation... See more

Rated 1 out of 5 stars

My first order was fine, slow delivery but products arrived within 2 weeks, all good. Second order, I received a confirmation order but then never received the order. I never got a tracking email... See more

Rated 1 out of 5 stars

I’ve ordered before and I had no problems now my parcels is somehow in Finnish Pist office delivery center and has been there for almost a week. I took the fast delivery option and payed extra. I plac... See more

Company replied

Rated 2 out of 5 stars

I received some products with an expiration date of 2023, it's now 2025. Had this issue before, and then it was immediately solved with a refund of the expired products. I have sent an email with phot... See more

Rated 1 out of 5 stars

Made an order more than two weeks ago and have not received any shipping updates. I have contacted the company numerous times through email, Instagram and Facebook with no reply.

Rated 1 out of 5 stars

Ordered twice before. First orders where fine. Last order is not delivered. No confirmation, No emailresponse, phone number not working. What is going on?

Rated 2 out of 5 stars

For some reason payment is not possible in Finland. Everything har worked perfectly, but now I haven’t been able to order in many weeks and nobody is answering my messages. I have tried to contact wit... See more

Rated 1 out of 5 stars

This store used to be very good. I always had a fast delivery and great customer service. Sadly, I did an order 2 weeks ago, which I did not receive a Track and Trace for nor a confimation. I also can... See more

Rated 2 out of 5 stars

I have ordered here a few times, it has been a mix of fast en slower deliveries. the last two orders did not arrive. I had some contact with Thomas, he was kind and seemed helpful but sadly I have not... See more

Rated 1 out of 5 stars

Made a order 7 days ago, I have not received any tracking number or confirmation of my order being shipped Sent email couple days ago, still heard nothing.

Rated 1 out of 5 stars

Ordered on May 14, still no response from customer service or update on my order 2 weeks later. See lot's of other people are in the same situation.

Rated 1 out of 5 stars

SCAM! Ordered a week ago, wrote an email twice, no response, no shipment confirmation, no nothing.. just scam company that costs me 30EUR because I am stupid to check its scam! Don’t BUY FROM HERE

Rated 1 out of 5 stars

Made the order 5 days ago but haven't even received a letter of it being shipped out/given a tracking number. Not the best first order experience

Company replied

Rated 2 out of 5 stars

I ordered two different products, only one was in the package that arrived. I contacted customer service by email a week ago but have not heard back.

Company replied

Rated 1 out of 5 stars

I placed an order on May 13th and was told delivery would take 7–11 working days. After a week of no updates, I followed up multiple times. I was eventually informed that some items were missing... See more

Rated 1 out of 5 stars

Orderd pouches for €80 about a month ago, has not been sent, they are not responding to e-mails, phone calls or instagram dm’s. Nothing. Dont EVER order your pouches here.

Rated 1 out of 5 stars

Last few orders came in quicky, this last order not so much.. got email saying thanks for order but yet to receive any kind of tracking. They wont respond to email or phone.. Dont order from here.

Rated 1 out of 5 stars

I ordered on the 19th of May and I still have no confirmation of the order. I tried contacting 5 days ago and today again, but nobody picks up or responds to emails. I want my money back or the ord... See more

Rated 1 out of 5 stars

Order "processing" now over 3 weeks. Tried contacting multiple times, no answer from them. Everything worked well many times till now.


3.6

Average

TrustScore 3.5 out of 5

291 reviews

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Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Customer service wont answer.

Made an order more than two weeks ago and have not received any shipping updates. I have contacted the company numerous times through email, Instagram and Facebook with no reply.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam!
I ordered 3 times, and the first 2 were smooth. But after I paid for my 3rd purchase, I did not receive anything! Now theyre ghosting me, not responding to my emails

18 April 2025
Unprompted review
Rated 1 out of 5 stars

No items

No items, no answers to emails etc, no customer support. 0/5. Hopefully I'm able to get my money back.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Never sent my order and never returned money

Funny how I saw a comment outlining my same exact situation. Ordered once, took like two weeks to arrive. Ordered second time for 56 or so euro. Didnt receive. They never sent it and never got back to the emails I left them. Even called. No response. I’d like my money back :)) i reckon this is a crime?

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Did not deliver order, radio silence when trying to contact

My first order was fine, slow delivery but products arrived within 2 weeks, all good.

Second order, I received a confirmation order but then never received the order. I never got a tracking email. I called the company and left voice messages. I send emails. I never heard back from them, radio silence. So they stole €50 from me with the second order.

I will never use them again.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

3 weeks

3 weeks, no answer, guys what do we do now, how to get money back?

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Order missing..

Last few orders came in quicky, this last order not so much.. got email saying thanks for order but yet to receive any kind of tracking. They wont respond to email or phone.. Dont order from here.

9 May 2025
Unprompted review
Rated 2 out of 5 stars

Expired products, no reply from customer service

I received some products with an expiration date of 2023, it's now 2025. Had this issue before, and then it was immediately solved with a refund of the expired products. I have sent an email with photos of the products, but have not heard back in over a week. Too bad, initially this shop was very good but after what happened now I will not be ordering here again.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor

I've placed an order on may 19th, on the website it said it would take 7 - 10 days to deliver it to my home adres. Sadly since then I haven't received any updates in terms of track and trace, shipment or that there was a delay. 5 Days ago I send them an email regarding this issue and until now they've failed to even reply. In the past their service was good with fast deliveries, but right now I'm very dissatisfied. Wouldn't recommend ordering here if they don't change this issue

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Order missing

This store used to be very good. I always had a fast delivery and great customer service. Sadly, I did an order 2 weeks ago, which I did not receive a Track and Trace for nor a confimation. I also cannot reach customer service.

19 May 2025
Unprompted review
Rated 2 out of 5 stars

please just email me back

I have ordered here a few times, it has been a mix of fast en slower deliveries. the last two orders did not arrive. I had some contact with Thomas, he was kind and seemed helpful but sadly I have not received my orders yet. over the past week or so I have been sending email after email but no response came. I am not sure my last 2 orders will arrive, and since they are not responding to my emails I am afraid they won't.

22 May 2025
Unprompted review

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