This electrically reclining chair is very comfortable and easy to use. The smooth electric mechanism allows you to adjust the position effortlessly, making it perfect for relaxing after a long day. It... See more
Company replied
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See what reviewers are saying
We bought one pendel lamp on 22nd dec 25 . First this was shown to be delivered on 5th jan 26. Then they changed to march 26. Then to April 26 and now today they are showing may 26. They don’t car... See more
Company replied
I bought a couple of items that were not in stock. They became available before what was stated on the website and sent to us almost immediately. We got the packages very quick. All items are great qu... See more
They play a lot with words. Their campaigns are dishonest. Avoid them if they ever present an offer with voucher codes, there are often hidden conditions or twisted wording.
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Office Furniture Store
- Outdoor Furniture Store
Written by the company
Beliani er et schweizisk online virksomhed og en af de hurtigst voksende online butikker med møbler til en rimelig pris. Vi har et af Danmarks største udvalg af indendørs og udendørs møbler og tilbehør af høj kvalitet til overkommelige priser. Vores produkter leveres direkte fra vores lager til kundens hjem. Hos os har du altid gratis levering og 365 dages retur, altså du kan føle dig sikker på dit køb.
Contact info
3.1
Average
2K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and quality
I bought a couple of items that were not in stock. They became available before what was stated on the website and sent to us almost immediately. We got the packages very quick. All items are great quality and easy to assemble.
10 February 2026
Unprompted review
This electrically reclining chair is…
This electrically reclining chair is very comfortable and easy to use. The smooth electric mechanism allows you to adjust the position effortlessly, making it perfect for relaxing after a long day. It feels sturdy, looks modern, and provides great support for both your back and legs.
4 February 2026
Unprompted review
Reply from Beliani.dk
Hi Patryk,
Thank you for your review!
It is great to hear that the reclining chair meets your expectations in terms of comfort, ease of use, and support. Your feedback is valued.
Have a nice day!
Best regards,
Maria Kvist - Beliani Customer Service
Reply from Beliani.dk
Hej Agata,
Tak for din anmeldelse!
Med venlig hilsen,
Maria Kvist - Beliani Kundeservice
Misleading Offers and Hidden Conditions Beware
They play a lot with words. Their campaigns are dishonest. Avoid them if they ever present an offer with voucher codes, there are often hidden conditions or twisted wording.
29 January 2026
Unprompted review
Reply from Beliani.dk
Hi Kais,
Thank you for your review. We take all feedback seriously and kindly ask you to clarify which terms or conditions you found unclear, so these can be taken into consideration. We always strive to ensure that our terms and conditions are communicated clearly when offering vouchers or running campaigns, and we regret any misunderstanding you may have experienced.
Best regards,
Maria Kvist
Beliani Customer Service
Meget god service.Jeg Jan anbefale det
Meget god service.Jeg Jan anbefale det. 928029
28 January 2026
Unprompted review
Reply from Beliani.dk
Hej Blazej,
Tak for din anmeldelse!
Med venlig hilsen,
Maria Kvist - Beliani Kundeservice
Super flotte barstole med god…
Super flotte barstole med god siddekomfort. De er stabile, moderne og passer perfekt til bardisken.
13807403
26 January 2026
Unprompted review
Reply from Beliani.dk
Hej Aleksandra,
Tak for din anmeldelse og de fem stjerner!
Med venlig hilsen,
Maria Kvist - Beliani Kundeservice
Dodgy business
Dodgy business. Beliani charged payment without shipping my order. After I chased the delivery, the ordered item was suddenly "sold out". Sooo dodgy. Not again.
26 January 2026
Unprompted review
Reply from Beliani.dk
Hi Louise,
Thank you for your review. As we are a Swiss company, the payment is completed when the order is confirmed, not when it is shipped. This is in accordance with all EU legislation. If you wish to cancel the order before shipment, the refund will be processed as usual.
We apologize for any inconvenience if the item was not available in stock. We would be happy to check the expected availability if you provide your order details.
Have a nice day!
Best regards,
Maria Kvist - Beliani Customer Service
Extremely bad service
We bought one pendel lamp on 22nd dec 25 . First this was shown to be delivered on 5th jan 26. Then they changed to march 26. Then to April 26 and now today they are showing may 26.
They don’t care if this uncertainty can have bad taste for customer experience. If u speak with a customer care representative, they will happily offer u to cancel the order :-( very disappointing.
22 December 2025
Unprompted review
Reply from Beliani.dk
Hi Kanchan,
We apologize for the delay that has occurred with your ordered pendant lamp. Our goal is always to deliver all items as quickly as possible; however, delays from manufacturers can occasionally happen. Any updates regarding delays can be checked by logging in to your account, where you can stay informed about your order at any time. If the waiting time is considered too long, we can of course cancel the order, as previously offered, since it is not possible to ship the item before it is back in stock.
Have a nice day!
Best regards,
Maria Kvist - Beliani Customer Service
High quality and nice product
High quality and nice product. Beliani exceeded my expectations.
22 January 2026
Unprompted review
Reply from Beliani.dk
Hi Ramtin,
Thank youu for your review!
Best regards,
Maria KVist
Scam company
Scam company. Bad quality products but even worse, they rip off smaller designers.
16 December 2025
Unprompted review
Reply from Beliani.dk
Thank you for sharing your feedback. The experience described does not reflect the standards we aim to uphold.
Product quality is taken seriously, and concerns are reviewed carefully with the relevant teams to ensure improvements where needed. Regarding the comment about designers, Beliani works with established manufacturers and follows applicable regulations and industry practices. Intellectual property and fair collaboration are important principles in these partnerships.
Your feedback is noted, and we kindly ask you to contact us directly at [email protected] so the specific case can be reviewed properly.
Best regards,
Maria Kvist - Beliani Customer Service
God kvalitet og hurtig levering
7 December 2025
Unprompted review
Reply from Beliani.dk
Hej Aleksandra,
Tak, for at tage dig tid til at skrive denne anmeldelse.
Med venlig hilsen,
Maria Kvist - Beliani Kundeservice
Reply from Beliani.dk
Hej Mu Pa,
Tak for din anmeldelse, og positive feedback!
Med venlig hilsen,
Maria Kvist - Beliani Kundeservice
Nightmare
If you want to return a product they will ruin your experience. To return you need to write them an email, on every email they would reply after 2 days. So to get return labels I am waiting 6 days now. They would ask for more information about return, you wait 2 days. Then they will offer vouchers, you wait 2 days. Other companies have this process smooth and automated, but beliani will make your life harder.
21 November 2025
Unprompted review
Reply from Beliani.dk
Hi Nik,
Thank you for taking the time to share your experience.
A return should never feel like a nightmare, and it is not our intention to make the process complicated or slow. We understand your frustration with the waiting time, and we would very much like to review what has happened in your case. We have requested your order information for this.
Have a nice day!
Best regards,
Maria Kvist - Beliani Customer Support
It took 5 weeks
It took 5 weeks, 3 phone calls, and several emails to get my refund.
25 September 2025
Unprompted review
Reply from Beliani.dk
Hi Barbara,
Thank you for your feedback. We apologize for any inconvenience if the refund took longer than expected and will review the process to ensure it was handled correctly.
Have a nice day!
Best regards,
Maria Kvist - Beliani Customer Service
Poor customer service
Poor customer service, because they don't know how to package properly making me jump through hoops to get a replacement part
Said I will get my cc company to deal with refund and surprising got sorting a replacement out
When company came to pick up said not taking without taping it up
So now going through cc company to refund and time wasters
17 October 2025
Unprompted review
Reply from Beliani.dk
Hi Ian,
We regret that your parcel arrived with transport damage and that you experienced difficulties in receiving all the parts of your order. Unfortunately, certain parts may not always be available to send separately, but we of course want to ensure a smooth and convenient experience for all our customers in spite of this.
We hope you have a pleasant day.
Best regards,
Maria Kvist – Beliani Customer Service
Terrible customer service
(Update after their reply: they address me as Aneta, they are mentioning some cancel-refund within 4 days that never happened to me, so I am sure they are messing up my review with someone else’s case…again it shows me that they are not very good as customer service)
I ordered from them in the past and never had a problem.
This time instead they badly messed up my order and therefore I can only share my disappointment.
Placed an order to get it delivered on a specific date, I receive an email 2 weeks before the expected time, saying to chose a slot (one week before the delivery already agreed) to get my item. Well as I still needed to get the keys of the new place, I had to contact them and the delivery company twice to get it fixed as agreed.
The item was a new bed for my child.
The headboard had clearly a manufacturer issue as one of the legs was not able to be tightened, it was keep going around and staying wobbly.
I immediately reported it to the customer service to get it exchanged with a correctly manufactured one.
They never replied to me so after some days I contacted them, then sent pictures, after some further days and no reply, I called, this time they said they needed videos, then I sent 3 videos showing the problem.
I waited 2 weeks and still nobody answered me.
Then I called again, they said they forgot to sent me the email that the product manager sent them, and this time they needed another picture.
Despite the absolutely ridiculous request I took a picture and send an email about it but in the meantime the leg on the headboard broke out (being the only bed where my child could sleep) and I was forced to put some books to hold it in place.
After almost a week I still didn’t receive an answer, therefore I called them again and not surprisingly they didn’t yet have a solution for me.
Overall this is now a whole month since I received my order.
And I spent money for a new bed that costed me the double of Ikea and has a way way lower quality, also zero support from the customer service.
I am absolutely speechless for this very unprofessional service and very much hope they will resolve this issue as soon as possible.
In the meantime I’ll report them to the Forbrugerombudsmanden as my right as customer were absolutely not respected.
4 August 2025
Unprompted review
Reply from Beliani.dk
Hi Noemi,
Thank you for sharing your experience with us. The reply intended for Aneta was originally posted under a review, which could only have been removed by the customer afterward. Still, we apologize for any error, whether on our side or due to a technical issue, that caused it to appear on your post.
I have reviewed your order and can see that a replacement part was sent to you and that the solution was happily confirmed from your side. We hope the bed has now been successfully assembled with the new part and that your son is enjoying it again.
We wish you a pleasant day.
Best regards,
Maria Kvist - Beliani Customer Service
Reply from Beliani.dk
Hej Patrycja,
Det glæder os at høre, at din ordre blev leveret hurtigt og som forventet!
Med venlig hilsen,
Maria Kvist - Beliani Kundeservice
Bad service in general
Bad service in general. 2 months wait changes to 3 months last minute. Finaly everything arrives and parts are defective and need to be replace. Slow response to deal with their defects. Finally 3 weeks after the fixed part arrives but eventhough we payed for delivery to the room that does not included replacement parts by there policy.
31 July 2025
Unprompted review
Reply from Beliani.dk
Hi João,
Thank you for taking the time to write this review - We appreciate your feedback even though it isn't what we hoped to deliver.
We regret the inconvenience caused by the delay from the manufacturer, which unfortunately affected the expected arrival time of the item to our warehouse, and hence the delivery of your order.
Regarding the missing inlets, we understand the frustration this may have caused. A new order was created and processed within four days, and we kindly remind that a pick-up was arranged of the item in accordance with your preference, even though our standard procedure is different.
We do still hope that you'll be happy with your new bed!
Best regards,
Maria Kvist - Beliani Customer Service
geweldige prijs voor goede kwaliteit…
geweldige prijs voor goede kwaliteit meubels
30 July 2025
Unprompted review
Extremely Disappointed – Order Never Arrived, No Refund Issuedany…
I placed an order with this company over two months ago, paid 2,239 DKK, and never received the product. After several follow-ups, I was told that some parts were “lost” and they have no replacement available. Despite clearly acknowledging that I will not receive what I paid for, they are still holding my money.
Their excuse is that they must wait for the delivery provider to return the product to their warehouse — a product I never received in the first place. This is completely unacceptable. As a customer, it should not be my burden to wait for internal processes between the company and their courier to resolve, especially when I have nothing to show for my payment.
I’ve received zero support, no refund, and nothing but delays and excuses. This experience has been frustrating, unprofessional, and frankly disrespectful. If this is how they treat paying customers, I strongly recommend thinking twice before ordering from this business.
29 June 2025
Unprompted review
Reply from Beliani.dk
Hi Lilly,
Thank you for taking the time to leave a review. We apologize for any inconvenience caused if parts of your order were lost during the delivery with one of our couriers. Our aim is always to deliver complete orders, and we regret that this has not been the case.
If other parcels from the order have been delivered at the address and is requested returned, these must be collected by the courier before we can issue a refund. This step is required to ensure that compensation is processed correctly.
We have sent a request for your order number so that we can check if everything went according to these terms, but have, unfortunately, not received a reply back.
You are more than welcome to send this anytime.
Best regards,
Maria Kvist - Beliani Customer Service
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