KICKS CREW Reviews 29,652

Good fashion and fit, the shoes arrived quickly and clean, ready to wear. Comfortable to wear inside and out. Good fell during long walks in the city! Not ment for formal wear, but looks right in busi... See more

My KICKS CREW experience was pretty good… the shipping and turnaround time was very fast. I will say one thing, though my shoes came in with a small damage and one of the seams. I ended up doing the r... See more

The shoes came in great and was able to save money from GOAT. However, it took nearly over a month to arrive, the communication from the customer service department was ZERO. I had to send an email... See more

Don't know what all the negative reviews are about, my pair of shoes arrived in great condition! Shipping took some time, but that's most likely due to the authentication process from Kicks Crew. I'd... See more

Very poor experience with KICKS CREW. I placed an order three weeks ago and still haven’t received my item. They generated a Royal Mail tracking number, but it has been stuck at “parcel shop dr... See more

Super happy with my purchase! The Jordan 1 Low Obsidian looks even better in person—clean, stylish, and easy to wear with anything. The whole buying experience was smooth from start to finish. Shippi... See more

Unreal. Shoes came in perfect condition, SO quickly? Was expecting them to take ages from looking at various reviews but I had them arriving the week after I ordered. No extra charges either which I h... See more

Made a purchase but needed exchange. The experience is less than satisfactory. I had to write twice to get a response which required me to confirm need for exchange, which I did. Then a week has passe... See more

The shoes are great - exactly what I expected for $135. What I didn't expect was receiving the wrong size and then having to go through this ridiculous return policy, where I sent pictures twice becau... See more

Slow during the holidays but I got better personal error support (wrong size) even if it took awhile. Their is no full refund guarantee if you make a direct mistake. But they gave me one anyways since... See more

I've used companies similar to these guys and it's always the same thing long delays and sometimes your product never get there... I'm extremely happy to report that not only did we get our merchandis... See more

Purchased Yeezys off there, the boost 700 v2 dark glow, soles fell apart in less than 3 months they are ripped up and separating from the shoe using them normally no signs of other area wear and tear,... See more

I took a chance using Kicks Crew as I wanted trainers that I was unable to source in the UK....Kicks Crew were super efficient, easy ordering, good communications & speedy delivery. I knew from review... See more

Received a pair of Black Cat 4s as a gift. Shoe were spray before going in to the shoe box. Leaving stains on the shoes. Requested a return after getting thousand emails requesting proof of purchase.... See more

I've purchased several pairs of shoes (Jordan's & Nikes) in the past month. The first 3 pair have already arrived. I truly appreciate the way they were packaged for shipping, because I keep my shoe bo... See more

Absolute scam. Paid £120 for a watch and received nothing — not a product, not an update, not even a basic reply. Just silence. Reached out multiple times via email and was completely ghosted ever... See more

great product quality… got my crazy picky child’s *favorite* hoodie here. and she has like 40 hoodies honestly so that’s saying a LOT. so worth the shipping fee because does it matter whether it’s the... See more

Great products, they authenticate all the shoes I have bought and they have been perfect. Customer service t response is almost immediate. I will only use Kicks Crew for all our authentic Jordan cho... See more

Absolutely awful. Should have believed the reviews. Item allegedly stuck at Evri depot for days. Chased with customers service and then item is allegedly delivered but the 'proof' picture shows an... See more

I placed an order with this company on 29th Nov and have STILL not received my parcel. It has been sent via FedEx, who have lost it and they being unhelpful. I have messaged KicksCrew customer serv... See more

Hidden customs cost made my order £ 481 more expensive So ordered Travis Scott trainers total inc shipping £ 1475 Then they arrived in Northern Ireland and customs wouldn't release until I p... See more

This is unprofessional and very poor experience with returning items, process takes 5-7 weeks, very rude and don’t care, they do send damaged items then they blame customer Site is not recommended a... See more

I paid $360 for a pair of Jordan 11 Gammas. Turned out to be fakes. Im still waiting on a reply from the company about my complaint. I understand that it's the holiday season so Im being patient reg... See more

The climbing shoes I ordered never came and I could not reach anyone to help me. When I contacted customer support I was given a story about "bad weather" somewhere. No estimated delivery date, no i... See more

I had an absolutely awful experience with KICKS CREW. I really wanted a certain pair of shoes and when I received them, they were ripped, torn and had scratches all over them. Completely faulty. I con... See more

Kicks Crew is not to be trusted! They claim that they verify and confirm the Nike shoes they sell are authentic by putting Kicks Crew tags on them. But, when my fake Nike Aja Ones arrived a month a... See more

Beware !! Height cost for returns. And -I’ve been trying to get an exchange for weeks with no response. All too virtual with no real resolution. Also, the size 8 W I ordered is so small. I’m be... See more

Do not buy from them. Waste of money. Customer service is very disappointing, they do not prioritise customer satisfaction. I bought some shoes and had a change of mind so I wanted to return however t... See more

Purchased a pair of Nike which they has listed as womens. When I received they were mens. I removed there tags but show is brand new never worn. Kicks Crew will not except return or exchange. Will nev... See more

Terrible experience was sent the wrong shoes only way to contact is by email going days between each reply. After stating was happy just to keep them rather than wait for original order they confirmed... See more

I don't normally leave negative reviews, but this is one of my first. I ordered the shoes on January 9th. After 11 days, I politely emailed them asking about their progress and for an update. The next... See more

Do not order from this company!! I ordered from them December 9th & still nothing!! Customer service is ridiculously slow with communication. Can't give a rating on trainers as I haven't received them... See more

From the time I ordered this shoe Jordan Gamma the process has been unlike any other retail store I ever dealt with. After placing the order no tracking information was provided until a week after i r... See more

Had an issue with hidden customs tax excise on a delivery of trainers (sneakers) and Kicks Crew agreed to reimburse this amount as a gesture of goodwill! (without any prompting) Thank you for this g... See more

Very bad experience! Be careful regarding where it is coming! Most pairs come from China, you need to be extra vigilant with fakes. On top of that, be ready to wait a while, it took 3 weeks to... See more

We bought some slippers from this company. They were too small so we ordered the bigger size (which were fine) and tried to arrange the return of the first pair. The returns process is a complete... See more

The shoes arrived earlier than the estimated delivery date, which was great. Shipping felt a bit expensive, but I understand since they were coming from China. One thing I wish had been better was com... See more

The last two purchases (Nike, Spezial Adidas) have been without fail. The authenticity checks and reassurance with further Kicks Crew tags, is by far enough to ensure accountability with them. Well... See more

As a first time user of Kickscrew, I had my doubts on legitimacy. But contrary to what’s shared in some Reddit forums, my Adidas was authentic and came with tags and the original box. The whole proc... See more

I ordered trainers from Kicks Crew and paid for shipping at checkout. Months after delivery, I was unexpectedly invoiced by DHL for import duties and VAT, which were never disclosed when I ordered, no... See more

Ordered and arrived quickly. What gives it one star is the fact that taxes are not included at checkout. Would have been nice to see taxes included at the checkout rather than getting emails from DHL... See more

I was desperately trying to find a specific pair of trainers for my son in time for Christmas and couldn’t find them until I visited this company. I was amazed at how much variety of trainers they h... See more