Luxo Living Reviews 7,475

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Elendig kundeservice. Gratis levering men 80 kr for at bytte en vare… kundeservice ? Ja de mente det var en helt fair pris.. flabet service på telefonen!

Rated 5 out of 5 stars

Very good service. A part of the order was wrong but this was No problem to correct. In No time at all the correct item was sent. I was impressed with the good service and would recommend luxoliving.

Company replied

Rated 1 out of 5 stars

I paid 49 DKK for delivery, which was fine — but returning the item cost me 79 DKK for a label. How can a return be more expensive than the original shipping? And why doesn’t the company cover return... See more

Rated 5 out of 5 stars

Very happy with my skoreol, good price, good communication and fast delivery! I recommend Luxo Living.

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Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Home Goods Store
  5. Interior Designer
  6. Lighting Store

Written by the company

Vi er en webshop som tilbyder dig et bredt og inspirerende udvalg. Vi er med på de største bolig trends og interiør nyheder blandt aktuelle boligprodukter fra de store designbrands. Vi giver dig et af markedets bredeste udvalg indenfor boligindretning, altid med en hurtig og sikker levering. Vi hos Luxo Living vægter god kundeservice som det højeste, alle skal have den bedste oplevelse hver eneste gang. Gå på opdagelse i vores spændende butik og webshop, og lade dig inspirere. Vores bedre sortiment indeholder alt fra klassiske og anderkendte designprodukter og møbler, til upcoming designer brands med de nyeste trends.


Contact info

3.7

Average

TrustScore 3.5 out of 5

7K reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Return policy from hell

Return policy from hell
I received my light fixture in a box that was damaged and taped a lot. I had to cut it open. After that to return item, I sent it in another box. They refused the return of item worth 5000 DKK because it wasn't in the damaged box they sent!

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. A part of the order was wrong but this was No problem to correct. In No time at all the correct item was sent. I was impressed with the good service and would recommend luxoliving.

5 August 2025
Unprompted review
Luxo Living logo

Reply from Luxo Living

Hi Rosalind.

Thank you very much for your lovely review! We're sorry there was a mistake with your order, but we're glad we could fix it quickly :-)

We really appreciate your kind words and recommendation – it means a lot to us. Hope to welcome you back soon :-)

Best regards,
Trine, Luxo Living

Rated 1 out of 5 stars

Return More Expensive Than Delivery?

I paid 49 DKK for delivery, which was fine — but returning the item cost me 79 DKK for a label. How can a return be more expensive than the original shipping? And why doesn’t the company cover return costs at all? It feels unfair and shows a lack of care for customers. I feel scammed

20 June 2025
Unprompted review
Rated 1 out of 5 stars

They care about the feedbacks they get

They are trying to improve their customer service and they care about feedbacks.... that's good

3 January 2025
Unprompted review
Luxo Living logo

Reply from Luxo Living

Dear Ghazaleh Emami

Thank you for your review.

I’m truly sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide.

I sincerely apologize for the delay in responding to your claim. We have been experiencing an unusually high volume of inquiries, but that is no excuse for you not receiving a resolution sooner.

I can see that a solution has been found for your inquiry. We sincerely apologize for the processing time on your case and appreciate your patience.

Please know that we value our customers, and your feedback helps us improve.

Wishes for a wonderful day :-)
Br, Cecilie Luxo Living A/S

Rated 2 out of 5 stars

Retur

Elendig kundeservice. Gratis levering men 80 kr for at bytte en vare… kundeservice ? Ja de mente det var en helt fair pris.. flabet service på telefonen!

19 February 2023
Unprompted review
Rated 1 out of 5 stars

Is it just a scam?

After a full month since ordering and paying in full a dkk8500 wardrobe we still have no information on the delivery. You can only get support by phone where they literally say: we thought it would be delivered in August, and yes-that’s what we told you, but now it’s not so you just have to keep on waiting.
It seems like a full blown scam, I would not recommend order through a company that can’t even give an approximate delivery dates.

1 September 2021
Unprompted review

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