Elendig kundeservice. Gratis levering men 80 kr for at bytte en vare… kundeservice ? Ja de mente det var en helt fair pris.. flabet service på telefonen!
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Very good service. A part of the order was wrong but this was No problem to correct. In No time at all the correct item was sent. I was impressed with the good service and would recommend luxoliving.
Company replied
I paid 49 DKK for delivery, which was fine — but returning the item cost me 79 DKK for a label. How can a return be more expensive than the original shipping? And why doesn’t the company cover return... See more
Very happy with my skoreol, good price, good communication and fast delivery! I recommend Luxo Living.
Company details
- Furniture Store
- Decoration and Interior Design Store
- Gift Shop
- Home Goods Store
- Interior Designer
- Lighting Store
Written by the company
Vi er en webshop som tilbyder dig et bredt og inspirerende udvalg. Vi er med på de største bolig trends og interiør nyheder blandt aktuelle boligprodukter fra de store designbrands. Vi giver dig et af markedets bredeste udvalg indenfor boligindretning, altid med en hurtig og sikker levering. Vi hos Luxo Living vægter god kundeservice som det højeste, alle skal have den bedste oplevelse hver eneste gang. Gå på opdagelse i vores spændende butik og webshop, og lade dig inspirere. Vores bedre sortiment indeholder alt fra klassiske og anderkendte designprodukter og møbler, til upcoming designer brands med de nyeste trends.
Contact info
Hammershusvej 8, 7400, Herning, Denmark
- +45 70223292
- [email protected]
- www.luxoliving.dk
Replied to 23% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a ladies coat on the 14th Dec…
I ordered a ladies coat on the 14th Dec and email said a little problem it is now 5 days later and NO word from them at all this is a bad service
Return policy from hell
Return policy from hell
I received my light fixture in a box that was damaged and taped a lot. I had to cut it open. After that to return item, I sent it in another box. They refused the return of item worth 5000 DKK because it wasn't in the damaged box they sent!
Very good service
Very good service. A part of the order was wrong but this was No problem to correct. In No time at all the correct item was sent. I was impressed with the good service and would recommend luxoliving.

Reply from Luxo Living
Return More Expensive Than Delivery?
I paid 49 DKK for delivery, which was fine — but returning the item cost me 79 DKK for a label. How can a return be more expensive than the original shipping? And why doesn’t the company cover return costs at all? It feels unfair and shows a lack of care for customers. I feel scammed
They care about the feedbacks they get
They are trying to improve their customer service and they care about feedbacks.... that's good

Reply from Luxo Living
Super god service 🙏👏🏻
Retur
Elendig kundeservice. Gratis levering men 80 kr for at bytte en vare… kundeservice ? Ja de mente det var en helt fair pris.. flabet service på telefonen!
Slow delivery, terrible customer service, poor communication
I've been waiting for 17 days for an item that had 3-8 days delivery time. Terrible customer service, slow to respond and with no real updates on my order. At this point I can only just hope that I will eventually receive it..
Let og hurtig ekspedition
Everything went well:)
Very happy with my skoreol
Very happy with my skoreol, good price, good communication and fast delivery! I recommend Luxo Living.
hurtig levering og absolut problemfrit
super god behandling varen var i orden…
super god behandling varen var i orden indpakning ok og varen var I orden Tak for det
Super service 🙂.
Super service
Helt i top inget at klage over
Top service👍
Hurtig levering og god information…
Hurtig levering og god information vedr. leveringen. Kan bestemt anbefale at handle hos Luxo Living
Is it just a scam?
After a full month since ordering and paying in full a dkk8500 wardrobe we still have no information on the delivery. You can only get support by phone where they literally say: we thought it would be delivered in August, and yes-that’s what we told you, but now it’s not so you just have to keep on waiting.
It seems like a full blown scam, I would not recommend order through a company that can’t even give an approximate delivery dates.
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