Intuit Mailchimp Reviews 1,335

The overall quality is fine and the support team is usually quick to respond, but the way they handle extra charges is just ridiculous. The moment you go even one contact over the limit – even for a s... See more

It took OVER 24hours to regain access to my account. And only then AFTER I posted about my case on social media. Shame ya'll dont have a customer service/ client support LIVE person to call. I am rese... See more

I too am really frustrated. Things that should be simple -- change the emails that people receive when clicking on a link, or reverting to default on file names -- are opaque. I received the support I... See more

We use Mailchimp for all our prospective and current customer email campaigns. The UI is easy to navigate and the drag and drop email building feature is extremely well designed and easy to use. We ha... See more

I thought it was ok, kind of hard to get through all the security, not very good at answering questions. I kept getting stuck in an endless loop of verifications that were buggy and would not take my... See more

I've been using this email platform and really appreciate that it's free and fairly easy to use. It's a great tool for getting started with email marketing. One thing that would make it even better is... See more

Great tool for email marketing and automation!” Mailchimp has been an essential part of my marketing toolkit. The platform is super user-friendly, even for beginners. I love how easy it is to design... See more

We approached Mailchimp about SMS marketing(its what they do afterall) they set us up, we sent ourselves a test and the service was useless, we asked them to sort it, they couldn't sort the issues, b... See more

No matter how many times I try to proofread my dispatches, there is always a better way to say things, a more concise way, a more convincing way. Having Mailchimp's block-oriented construction makes i... See more

I have a small YouTube channel and I use Mailchimp to help announce when I put up a new video. I appreciate the fact that you're willing to help folks like me by offering a free option. I don't make a... See more

I have always enjoyed my work related experience with Intuit Mailchimp. Whenever I had a question or couldn't figure out something on my own, I always got the answers when I did a query. Everything is... See more

Mailchimp Customer Support was amazing! One of my key automations stopped working and I really needed it fixed. I read all the materials in the help library, turned off the campaign multiple times... See more

Waste of Money. I called their sales team and asked them specifically if my industry (research compounds), were against any policy compliance. Informed them that Klavio had an issue and wanted make su... See more

Mailchimp makes sure that I'm aware of how many subscribers open my emails and how many times they click on it. Mailchimp also lets me know about those who desire to unsubscribe. That helps me keep... See more

Reign the IT Dad is the literal GOAT so patient, with everything I need. I didn't feel rushed or stupid. We are starting a new business venture and had to delete all the old business and he worked so... See more

I’ve been dealing with Mailchimp’s compliance team for three days, following every step they asked for and providing everything they requested. Despite that, they kept rejecting my campaign with... See more

A Valuable Service I count on MailChimp to get the word out about my work and supply me with information about who is reading the emails sent, what areas of my website are being viewed, and how often... See more

Mail Chimp used to be fantastic. It's gone totally downhill in recent years and the support is now so abysmal that a chat about an actual "information banner" - which happened to be mis-spelled - cove... See more

Support is terrible. Was asked questions like 'why do you think it's not working'. Finally had a call with onboarding team who didn't know why my simple automation wouldn't work and neither did 3 peop... See more

My experience with mail-chimp doesn't even warrant 1 star. Allowed for suspicious activity to happen on my account (over 3000 subscribers in a mater of minutes) and then charged me an extra £10... See more

I canceled my Mailchimp account, but I was still charged on my credit card four months later. I emailed about it immediately, and somehow we were “re-signed up”—then canceled again—but they still... See more

Worst service ever. Its an absolute joke. Please stay away from this company. Its almost a fraud. Their compliance detection system is a joke. Save your money elsewhere, even if you didnt use their se... See more

rudest customer support i've ever known. Kept calling me dude then hung up the chat, telling me there was no more to pay when i cancel but i kept receiving notifications to pay an extra £100 when i've... See more

Mailchimp engages in wrongful/harmful business practices. I tried to cancel the paid version after signing up for free trial period but they are duplicitous intentional/by design in that they make it... See more

I spoke with two support agents—one told me to delete and re-upload all my contacts (which didn’t solve the issue), and the other said I should’ve never deleted them. My issue was never resolved. I a... See more

Spent a full working day working on an email newsletter to open up the draft the next working day and every last thing had been wiped. Contacted support who claimed that the issue had been fixed but i... See more

We are a small business and have used MailChimp for almost 2 years. Out of the blue, MailChimp blocked our account for a "compliance violation". In order to supposedly unblock our account, MailChimp... See more

Imagine overpaying hundreds of dollars on email marketing only to be greeted by a popup upsell every time you login to your account. I asked support to turn it off and they told me to use adblock (whi... See more

I am trying to action something very simple. I want to create several opt in landing pages into one contact list with different segments There are 5 different segments, and i would like to have... See more

We have been having difficulty accessing key data in our account since September 2025 (i.e., for three months now). Endless discussions with customer service and the development teams. They have no id... See more

Members get knocked off and we cannot put them back. There are no Gmail notifications. Training materials are very poor. Mail Chimp is more concerned about raising our monthly rate then fixing our iss... See more

The two-factor authentication is terrible. I cant access our account, even though i have the login details. That added to very sparse support and no one you can talk to is extremely frustrating. The... See more

My company emails started all of the sudden to be flagged as phishing and malware due to the links present. Which are redirect links created by mailchimp used to track engagement. First adv... See more

There is an error with my login. Contacting them is not an option (have tried many times and forms). Therefore I am paying a monthly fee without being able to cancel since I cannot login. Worst cust... See more

Terribly disappointed! New account, verified domain, I sent the first test email with a photo of my wife's handmade card (she has about 250 on her site), and I received an email that it violates our A... See more

Our questions were not answered and your rep had difficulty navigating the system. He stated that he had never seen what we were encountering before. If your team has not idea of what the problem is... See more

Diabolical company avoid at all costs. They will charge you mammoth amounts for zero usage. Just storing 2,000 contact in there and not doing anything with them, they’ll charge you £100+ a month. It’s... See more

Their support is useless. They disregard customer notes and keep wasting our time with trivial suggestions. It has been days and they are yet to solve our newsletter issue. So if you want a company th... See more

Many years in business, still a terrible customer service. I spent hours designing my campaign, did everything as told and the moment I tapped on "Send", my account is blocked. Cannot reach anyone... See more

Terrible customer service from the tech support team. I'm struggling to get a pop up to display after they told me to change it as the one I had was being discontinued. It now doesn't work and the... See more

MAILCHIMP IS PREDATORY WONT ALLOW YOU TO DO A TRIAL WITHOUT ENTERING YOUR CREDIT CARD INFORMATION. NO OPTIONS OF DELETING YOUR CREDIT CARD INFORMATION UNLESS YOU DELETE YOUR ENTIRE ACCOUNT. CHAR... See more

They have a perpetual 2FA problem, their SMS just stops working and they never implemented a fallback method. Their agents act like nothing's wrong, ask you to change devices like that's going to d... See more

I paid for a Mandrill subscription, used it to send two test emails to myself, and then was perma-banned the next day with no warning or recourse and had to fight to get a refund. It took me a month... See more

No one shows up for my onboarding virtual meetings then I get generic emails saying oh sorry you couldn’t make it when I was there. Then they offer me another time and stand me up again. No human sup... See more

What a joke! Worst company I have dealt with. Any queries are directed to other departments. You cannot contact them directly. They never respond with any sort of answers. Save your money! Use someon... See more

Go anywhere else... Had Mailchimp as free account, used very little. When my use ramped up beyond the free limits, I upgraded to"Essentials" and did not know there would be no campaign statistics.... See more

When I started using Mailchimp, I was excited to make an email list. It was not very easy to set up and not very easy to integrate with my website. But worst of all: right before Christmas... See more