norisbank GmbH Reviews 2,516

Been a customer for 10 years, but this Best Sign is horrible, been locked out for 2 weeks and when I call it is minimum 1 hour wait on phone. I need to set up so I can close the account. Terrible only by phone, wait for snail mail with new pin. I have been hung up on just about every time I call.

I have been a Customer for 30+ years.
This Summer they introduced their new “Best Sign In Verfahren”. ever since my account is bricked. I have been dealing with their Support now for 3 unsuccessful sessions. Lots of waiting , reconnecting etc. One Lady was blaming me the entire time. when she started being confused by the same details she hung up. A week later I got the same Lady and she hung up on me again. Asked how to complain about the treatment that is only analogue per mail. And there is no particular department or person either: “just write to Sehr geehrte Damen und Herren at Noris-Bank "

Today I decided to cancel my two accounts, credit and debit cards and advise my company to send my payroll to another Bank. It is really incredible that anyone, I repeat, anyone in their customer service is unable to attend in english with the stupid excuse of "we are germans and we are a german bank"...yes, I know, then please, do not accept NON GERMAN people and that's all.

If Norisbank offers an app with some english features why they do not provide english language support? what is the sense? I felt offended with the response I got from customer service, they don't care, I know, but they have lost another customer today!!

Apart of that, cannot be possible that internal transfers take 2 days, debit charges up to 5 or 6 days to appear in the account, or SEPA transfers 2 days when in Spain for example it is instant or even within the same day.

Probably I am not German, and don't speak German, but I will choose a bank with better customer service and better UX than Norisbank.

The bank has the worse customer services ever , I’ve had problems with the bank as my accounts was closed and i followed the instructions from the bank to ensure that I provide another bank account so they can transfer my money in Norisbank to my new bank account but Norisbank has refused ti do so all they keep doing is sending useless letters telling me to be patient I have 3 kids at home to feed , and Norisbank is refusing to give me my money I contact customer care service on a daily basis but all the they do is insult me and hang up the phone . The German authorities should close down this bank they need to be aware that Norisbank is stealing customers money , I’ve report the case to the BaFin and the Association of German bank . And I am also ready to pursue a legal action against the bank the entire citizens in Germany and authorities should please be aware that Norisbank is fraud and they steal customers money

Blocked basic transfers even though funds were present repeatedly, customer service hung up on me repeatedly and for no reason, took me several weeks to resolve the issue and then they started doing the same thing a few months later.
Can not be trusted to carry out even the most basic of bank functions like transferring cash.

I was unable to make withdrawals with my Card and I have reported the issue since 6 october , and i have reported the issue several times without any specific response . I just got another letter yesterday , and I was asked to wait again for three weeks. This is really unbelievable .

I'm really afraid and I think people should know that this bank is not serious , since last year 6 october , when I first posted this review , unfortunately I got another letter on 29 december 2023 , which said I should give them more time to solve the issue with the account . This is not good and money in the account can not be withdrawn , I just want to know how a bank can work like this .

How can I know if a transaction sent to me from this bank is legitimate?

Unfortunately the bank doesn't offer a way to send them secure massages. Neither via their web interface nor via HBCI even though they drop their customers messages into their online post box, which I find pretty unfair. So the only way for mi to send secure messages is via snail mail (!!!). Other banks have digital 2-way-communication. Doing it by phone is unnecessary complicated for me.
Also they don't offer standing orders with "ultimo" option, so that it will be executed automatically the last (bank) day of the month. Other banks do that and would be important for me.

I can neither confirm nor understand the many negative reviews.
Very happy Norisbank customer since 2013, have never been more satisfied with a bank - i had accounts in Lithunia, Portugal and several Latin American countries, so i've had my fair share of banana republic conditions.
On the contrary, the online banking is clear and intuitive, transfers arrive quickly, customer service responds fast and is always friendly.
Foreigner myself, the account was set up and ready within a week with zero problems.

Money transfers between subaccounts should be instant, instead, they take very VERY long.
The app is cumbersome and difficult to use, with so many complicated security steps compared to other modern app-based banks.
The app's design looks like something out of a 90's hacker movie.
On top of all of this, now they are also going to charge to keep an account.

Desaster. Deletantisch understand Ganz schlechter Service.

ING D wir kommen.

Really bad customer service. Just skip this Bank.

We don’t understand this bank
We don’t understand this bank , I changed my account from this bank and from my old bank I had money in the account after even giving them the new bank to transfer the money into it’s one month now have not yet received my money and the account is closed, I called so many times customers service are not friendly after even filling the form online printed singed sent through the post still no reply and no money have been sent to me it’s painful to live without money yet you have money in the norisbank account and they can’t give you your money , any idea how to take legal action for this bank because they are not responding even to email they say you send them and they don’t reply if there is legal action procedures will highlily appreciated

Ever since they closed their branches (about 10 years ago) their customer service has gone downhill fast. They have been sending this message where they urge me to accept the new conditions. I wrote two e-mails, called the customer service twice and in both I asked for a comparison (old conditions vs new conditions). I´ve been waiting for an answer for over 4 months now. Nothing. The person on the phone said they´d send it via e-mail. It´s been almost a month and still nothing. What a joke. I wonder if they even read people´s reviews.

i had problems with online transaction...through app...so i called today around 8:30pm ...after 10 min of waiting i reached a guy named Walter??so unpolite n he sound stressed n aggressive on phone. before he hear ma full problem...he said he cnt help me...n treated me so low ..n said i shud go to post bank n do ma banking there. so i replied him i want to solve ma problem wat can i do?? his reply he dnt want to help me...i shud write letter to Berlin n he hang the phone. very bad service seriously ⛔⛔🚫🚫

i tried directly website n it worked n i hv ma mobile tan.. problem solve.🍀

please do hear the conversations of ur customers service... ‼‼
bad service ever of ma life...

Incapable of solving a simple problem by account opening

I opened an account in Norisbank this Jan. After PostIdent verification, I received several post letters including welcome letters and card secret codes. However, the most importat letter that contains the customer card with an account number did not arrive. I assume it was just lost some where in the way.

After waiting for one month, I called the support line and asked to send the lost letter again. Since I don't have the account number, they could not help me, transferred me to another department, than back, than again to some other department, then just asked to wait a couple of weeks. Three other calls after two weeks gave the same results.

Today, 6 months later, I called them again, was told by the customer service representative that without the account number she can not help me. I insisted that she solves the problem instead of expaining me that she can not do it. As a response she just hang up, so to say in the face.

Looks like their departments are not cooperating with one another, and the customer service people don't have any interest in providing a service.

I have registered this bank and could never activated photo Tan procedure.
Nevertheless, I made a call several times for renew the system error, it's never succeeded.
Technically, I followed the correct way and did all my best but nothing works.
Their website is messy and not easy to find the right solution for my problem.

It is super stressful and I deeply regret to get this bank. It is always good to go with better banks even we pay higher monthly fees...

I wrote a complaint since July 9th and is yet to receive some assistance. I believe that persons are using your bank to engage in illegal activities.Do you have a USA presence? Does online customers pay the following fees: TTP, DTP and high activation fees? Do they pay for ATM cards and Cheque book? If a customer was scammed by an online scammer using your bank logo, will that customer be compensated?

If you read that one can open an account in this bank as a foreign resident (as they advertise), DO NOT TRUST THAT! The customer service is absolutely useless - in my view the people there have a short list of standard answers and usually they pick one that is not even remotely close to your question. Robots would do much better job, I am sure. Then, if your questions become too difficult for people of low intelligence, they just stop talking to you. Same with the technical support, which I addressed, because their web site is dysfunctional too. Zero help.
I sent the filled-out application forms with the Post-Ident coupon and proper identification, but never received a reply despite my follow-up.

I have been oppressed by this bank and I need some help. I did an investment with a company who decided to open an account there to hold my returns. I was asked to pay activation fees,then TTP code. Soon after I was asked to pay DTP code. This was to be my last payment before my transfer to my local account. Due to late payments, I had to pay penalty. I did such. My payment was to be in my account by 24hrs.it is 5days after , my status is transferr pending. I am now asked to pay bank clearance fee. I think it is unfair, wicked and exploitive. There is always some fee to pay and the hope of receiving my money is out of sight. I need my investment. It is getting me sick. I used all that I have for fees. Customer service is rude and disrespectful

After sharing with them my data and the postident coupon was sent, I got an email, that they will not open a bank account for me. I got no clear explanation why. I waited about two weeks, I wasted my time in vain when I could open account in any other bank. I do not recommend anyone else to spend your time on them, otherwise you will be disappointed and lose your time!