The Picture Gallery & Framing Centre Reviews 5,292

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including custom-cut mount boards, frames, and floating canvas frames. Consumers appreciate the accurate and precise craftsmanship, with products often described as exactly as ordered. People highlight the ease of the ordering process and the helpfulness of the website, particularly the guidance on measurements. The service receives accolades for its promptness and efficiency. Reviewers frequently mention speedy delivery, often within a few days of placing the order. Consumers value the excellent packaging, which ensures that items arrive in perfect condition. Customers also appreciate the regular updates on order progress and the friendly, helpful staff who are quick to resolve any issues.

Based on these reviews

Rated 5 out of 5 stars

This is my 3rd order of custom-cut mount boards. Again, an outstanding service. Excellent packaging, including the front-to-front packing of the mounts before wrapping and boxing. The price is ve... See more

Rated 5 out of 5 stars

This is the second time I have used the picture gallery and am delighted with the results and service. Both frames were spot on and fast delivery. I have several other pictures that need frames so w... See more

Rated 5 out of 5 stars

Qualify of the picture, frame, and mount was excellent. Might be handy for future buyers but the poor quality shown on the preview picture doesn’t have any impact on the final product. Very happy :D

Rated 5 out of 5 stars

We received a framed painting for my daughter’s wedding, Graham advised us on the border and frame and it looks even better than I had imagined. He also framed a rugby blazer that had been sent over f... See more

Rated 4 out of 5 stars

Easy to order and arrived very quickly. Slightly disappointed that it recommends using (silicone) glue to attach - would have been good to provide a small tube. Also not clear how to attach the hangin... See more

Rated 5 out of 5 stars

I'm newbie who hasn't a clue about frames and mounting photographs. The Picture Gallery was recommended by a member of my camera club and I am so happy they did. Their patience is amazing. They ta... See more

Rated 5 out of 5 stars

Super happy with the floating canvas frames I purchased. I suppose it’s personal preference but for me they add to the appearance of the canvas and look much better on wall. Really can’t fault the... See more

Rated 5 out of 5 stars

The product was absolutely beautiful, the material the frame is made out of appears to be of high quality and although I send a phone camera photo to be printed, it still looks great in quite a large... See more

Rated 5 out of 5 stars

Deserves more than 5 stars! Fantastic throughout the process, constantly updated as the order progressed. Order was fulfilled very quickly and staff were friendly on collection from their branch. Whe... See more

Rated 5 out of 5 stars

The ability to customise your picture(s) is very flexible and easy to use with clear helpful stages. Customer Service is incredibly helpful, spotted that I had made a mistake with the photos and got i... See more

Rated 5 out of 5 stars

Oustanding service as always. Ordered Satuday Night. Monday Morning Got an email to say it was processing. Monday Afternoon Got email to say order was dispatched. Received order on Tuesday Morning. Pa... See more

Rated 5 out of 5 stars

I am delighted with the floating frame that I bought. I needed a deeper than usual frame of 45mm, for a stretched canvas and Picture Gallery was able to provide one. The instruction sheet and acces... See more

Rated 5 out of 5 stars

I ordered a frame on Sunday, it was dispatched on Tuesday and arrived Wednesday, in the middle of the one hour time-slot provided by DPD. The frame is excellent quality and fits my painting to the mil... See more

Rated 5 out of 5 stars

Our picture was delivered quickly, it was well packed and we had regular order progress updates. The picture itself is very good, just as described. Great service. The only minor point I will make i... See more

Rated 5 out of 5 stars

The method used for ordering the mount dimensions was the easiest to use that I found on the internet. The product is bespoke but promptly worked on so there was a good delivery time. The mounts are... See more

Rated 5 out of 5 stars

I had spent a number of hours trawling the internet looking for someone who would make a double photo with caption and a frame, quite a lot of them either did triples, or when it was a double they cut... See more

Rated 5 out of 5 stars

Easy ordering process, and the frame was manufactured and delivered very quickly—even during the busy run-up to Christmas. The frame is of a very high standard and was packaged superbly. I can’t fault... See more

Rated 5 out of 5 stars

Nice frame, my second from this company. I was kept well informed when my order was received, being manufactured and dispatched. It was fairly priced and good quality. Didn’t take long from order to a... See more

Rated 5 out of 5 stars

I had some prints which wouldn't fit regular sized picture frames, and these folks were able to make me some simple, lightweight and nice looking frames that would fit with the store-bought ones I alr... See more

Rated 5 out of 5 stars

Faultless service and products. My first order was a HUGE custom made frame. Wrapped so well (I’d been worried about quite how they were going to manage that bit, but needn’t have). Once that first or... See more

Rated 5 out of 5 stars

Very helpful when I emailed with a query - they were able to send me samples of mounting card so that I could compare colours. Placing an order was easy and the online guide was great for reference. I... See more

Rated 5 out of 5 stars

It’s such a nice company to work with, if only the other companies were just a little bit like them …. The customer service is Magnificent And the quality is perfect

Rated 5 out of 5 stars

I'm a returning customer and highly recommend The Picture gallery. Their website is easy to use to order frames and guidance on how to measure before I order is very useful. The frames look great and... See more

Rated 5 out of 5 stars

Superb service, product and value for money. I needed card mounts to fit frames I already had. So easy to order exactly the size to fit the frame and the pictures aperture, and a great selection of co... See more

Rated 5 out of 5 stars

My order was completed super quickly and I was very happy with all my frames. When I rang to query the delivery, as one of the boxes went missing, the lady I spoke to was extremely helpful and sorted... See more

Rated 5 out of 5 stars

Super company! The website is clear and the turnaround, packing, quality etc is excellent. But the best bit is you can phone and talk to a helpful person who will work for you to deliver just what you... See more

Rated 5 out of 5 stars

Easy ordering process, and the frame was manufactured and delivered very quickly, even in the run-up to Christmas. The frame is of a very high standard and it was packaged superbly - I can't fault the... See more

Rated 5 out of 5 stars

The website is easy to use. The mounts that I ordered were exactly as requested, in size and colour, and were dispatched very quickly. Carefully packaged. All in all a great first time experience of o... See more

Rated 5 out of 5 stars

An excellent service from The Picture Gallery yesterday. Special thanks to Louise who was helpful and patient whilst I was making my choices and was able to complete my order whilst I waited to save m... See more

Rated 5 out of 5 stars

First time I have used this company - so impressed! Excellent range of products - extremely accurate end product - and arrived on my doorstep in quick order and beautifully packaged - already planning... See more

Rated 5 out of 5 stars

I've used them many times and the results are amazing. I've only had one frame not satisfactory and they send out a replacement the same day. Excellent customer service.

Rated 5 out of 5 stars

It was pretty easy to navigate the order process, I did have a few wobbles where pages didn't save and I had to go back. Delivery was quick, I was kept informed up till it arrived. The frame is go... See more

Rated 5 out of 5 stars

Order delivered quickly and very well wrapped. Before ordering I asked for some sample mounts which helped me decide on colours. Very pleased with products.

Rated 5 out of 5 stars

We are extremely pleased with your expert attention to detail, when you framed our artwork, for exhibition. We appreciated the Picture Gallery & Framing Centre's level of communication at every stage.... See more

Rated 5 out of 5 stars

The frames arrived within three days of ordering. Well made, perfect fit. Great value for money. Thankyou! Will definitely order more.

Rated 5 out of 5 stars

Quick and efficient service. Product was as described although I would have preferred a thicker covering of paint. Very secure packaging, I will definitely use again.

Rated 5 out of 5 stars

Very easy website to use, prompt service, good quality frames and excellent packaging. This is the first time I have used this company and I will definitely be using them again.

Rated 5 out of 5 stars

I initially ordered one frame to see the quality. It was so brilliant that I returned the next day and ordered four more. Excellent service, next day delivery, easy to use, good instructions.

Rated 4 out of 5 stars

Great customer service. The bespoke 7 aperture frame arrived on time, but had been damaged in transit. A few pictures were requested to confirm the damage, and a replacement arrived within a few days.... See more

Rated 5 out of 5 stars

Quality frames, exactly as ordered and delivered impressively quickly. I ordered them for an exhibition and they arrived with more than enough time.

Rated 5 out of 5 stars

Ordered late Friday. Had Message 0700 Monday Morning to say it was been worked on. Midday I received another Email to say it was being dispatched. Received it the next day. Perfect size for my prints.... See more

Rated 5 out of 5 stars

The most reliable company on the market!!!! I really can’t wait to place my next order Best prices, the service is Impeccable, don’t waste time or money on any other framer.


Company details

  1. Picture Frame Shop
  2. Artist
  3. Home Goods Store
  4. Interior Designer

Written by the company

The Picture Gallery is a family run business based in Bedford and has been established since 1986. We offer an online picture framing and printing service throughout the UK. We supply high quality made to measure picture frames, canvas floating frames, multi aperture picture frames, picture mounts cut to size, collage printing and framing service, and also offer a print and frame service for your special photos. We love what we do and always go that extra mile so our customers are happy with their orders.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Qualify of the picture

Qualify of the picture, frame, and mount was excellent. Might be handy for future buyers but the poor quality shown on the preview picture doesn’t have any impact on the final product. Very happy :D

27 January 2026
Rated 5 out of 5 stars

Recommended

I ordered a frame on Sunday, it was dispatched on Tuesday and arrived Wednesday, in the middle of the one hour time-slot provided by DPD. The frame is excellent quality and fits my painting to the millimetre. I couldn't be happier!

18 January 2026
Rated 5 out of 5 stars

five star products

As always, a fast speedy service - my frames and mounts are beautiful quality, and make my artwork look fantastic.

3 January 2026
Rated 5 out of 5 stars

Fabulous from start to finish

Second time I have used the picture gallery. Fantastic communication throughout, wonderfully packaged parcel and super happy with my frame. I really recommend using them for a quality product and great service .

10 January 2026
Rated 5 out of 5 stars

Solved my awkwardly sized print issue

I had some prints which wouldn't fit regular sized picture frames, and these folks were able to make me some simple, lightweight and nice looking frames that would fit with the store-bought ones I already have up. All arrived safe and sound. Happy days!

7 January 2026

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