Rebtel Reviews 10,315

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the service for international calls, especially when other options are unavailable. Some consumers find the prices reasonable and the connection quality acceptable. Several users value the long-lasting credit and the ease of use. However, a significant number of reviewers report negative experiences, particularly with payments, unexpected charges, and unauthorized deductions. Many consumers express frustration with the customer service, citing slow response times and unhelpful support. Some people report issues with call connectivity, unrecognized numbers, and the inability to use the keypad during calls. A few reviewers feel they have been scammed due to the service's failure to function as advertised.

Based on these reviews

Rated 3 out of 5 stars

It’s a useful app. What I find inappropriate is the app directly accessing one’s bank account without consent. I thought recharging my account should be initiated by me. The app simply tops up the cre... See more

Company replied

Rated 4 out of 5 stars

It has been wonderful using Rebtel to reach my loved ones who live far away from me. However, I recommend that you slightly reduce the price because to connect I also need to buy internet. Thank yo... See more

Rated 5 out of 5 stars

Price friendly, trustworthy, excellent connection and net work, easy to refund if needed, it has been around for several years and kept high standards, and now offers other products phone top ups and... See more

Company replied

Rated 5 out of 5 stars

I find this app super customer friendly. Everything is clear, well explained, super simple. When the billionaire macrosoft decided to stop Skype I was at a loss about how to call ground lines abroad... See more

Company replied

Rated 5 out of 5 stars

had a very good experience with Rebtel. The call quality was clear and stable, and I didn’t experience any drops during my conversations. Setting up and using the service was quick and easy, and ever... See more

Company replied

Rated 5 out of 5 stars

My mother had to give up her landline in New Zealand as she couldn't afford it anymore on the pension. So that put an end to my frequent 1 hour+ phone calls which I could do on a cheap monthly plan v... See more

Company replied

Rated 5 out of 5 stars

I love using Rebtel. Calling family and friends in different countries has become so much easier. Topping up credit is simple, the call quality is clear, and you always know exactly how much airtime y... See more

Company replied

Rated 1 out of 5 stars

scam everything works so smoothly, they take payment and make you subscribe very sneakly and then the APP doesnt work and calls dont work either. Impossible to log in again or cancel subscription.... See more

Company replied

Rated 1 out of 5 stars

Avoid this company at all costs. They made unauthorized deductions from my account for four months. Despite contacting support to stop the payments and demand a refund, nothing has been resolved. It h... See more

Company replied

Rated 5 out of 5 stars

Since l started using this platform to call my loved ones back home your prices are reasonable and you can hear each other properly without difficulties in network connection.To be honest keep high st... See more

Company replied

Rated 5 out of 5 stars

The app is really easy to use, very quick service, I have been using Rebtel to make international calls from UK to Poland since April '25 and have had no issues so far. The app is very simple and clea... See more

Company replied

Rated 2 out of 5 stars

Since 2 days, my daily calls from Israel to Germany don't connect - busy signal. I use PayPal as preferred payment platform. Since i got suspicious about the RebTel performance after the second straig... See more

Company replied

Rated 2 out of 5 stars

Once upon a time, Rebtel turned the idea of expensive international calls up on it's head. And it's for that reason I'm trying to give them them the benefit of the doubt and not just go str... See more

Company replied

Rated 1 out of 5 stars

À ÉVITER!!ATTENTION! REBTEL GARDE VOS INFORMATIONS BANCAIRES ET TRANSFORME UNE SIMPLE DEMANDE DE RECHARGE DATA EN ABONNEMENT. ILS M'ONT PRÉLEVÉ PLUSIEURS FOIS ET REFUSENT DE ME REMBOURSER. À ÉVITER!!... See more

Company replied

Rated 1 out of 5 stars

After years of seamless Skype calling, I was hoping for a similar experience with Rebtel. Utterly disillusioning. Shocking, shocking sound quality. After an initial “OK” few seconds, I couldn’t h... See more

Company replied

Rated 4 out of 5 stars

I've been using Rebtel for a few years now. Mostly it has worked fine and been good value for money. Top-up is cheap and lasts a long time for calls to Europe and USA from Britain. Call quality is... See more

Rated 2 out of 5 stars

Rebtel kicked me out of my account with credits on it, and when I made a new one—which had even more credits—it logged me out too. The app is jittery, confusing, and poorly managed. Sometimes it even... See more

Company replied

Rated 1 out of 5 stars

Folks beware of the company with fraudulent business practices rooted in their T&Cs. Because of a technical defect I was only partially able to use their services. First they accused me of unfair us... See more

Company replied

Rated 1 out of 5 stars

I put £4 credit for the call I wanted to make to Zimbabwe land line it said number doesn’t support service. So I topped up another £5 as 1st payment didn’t show when I down loaded the app. Then called... See more

Company replied

Rated 1 out of 5 stars

After purchasing the introduction offer and installation of the app it was not possible to make phone calls. Checking on the PayPal payment i found out it was autorised as subscription, wgat was... See more

Company replied

Rated 1 out of 5 stars

I installed Rebtel specifically to avoid high calling costs while abroad. I purchased subscriptions/credits and genuinely believed that my calls were being made through the Rebtel app. Unfortun... See more

Company replied

Rated 1 out of 5 stars

Avoid. Took our subscription to make international call but when tried to make the call, the landline number for the reputable hotel was not included in their offering. Then cancelled subscription w... See more

Company replied

Rated 1 out of 5 stars

Based on my experience with Rebtel in the past 24hours. I can only NOT recommend this app to any other would be users. What's annoying despite several attempts to contact them no one is... See more

Company replied

Rated 1 out of 5 stars

The timing is impossible to ignore. As soon as the internet in Iran was completely shut down and millions of people were left with no way to contact their families, free trials and affordable plans qu... See more

Company replied

Rated 1 out of 5 stars

As I was unable to add on any Skype credits I felt in to the trap as I was in a rush, wanted to avoid roaming charges, I signed up. Situation I am travelling in France living in Singapore hence havin... See more

Company replied

Rated 1 out of 5 stars

I purchased unlimited calls to Namibia for one month, but after only four days, I could not make a call due to exceeding my credit limit. Strange because it was meant to be unlimited. After sending se... See more

Company replied

Rated 1 out of 5 stars

If I could give 0 stars I would! I downloaded the app and subscribed for one month which gives you one week for free. Through the app I made an international call, which send me to the normal call s... See more

Company replied

Rated 1 out of 5 stars

CLEARLY: SCAM!!! I cancelled the subscription within the trial period but they still took a payment without my permition. Even if this would be a mistake - according to the terms at the mome... See more

Company replied

Rated 1 out of 5 stars

Full of shit I registered And I too up £5 and it seems not working for me then I thought I will add money then maybe it works but more I Top-up it doesn’t It’s full of a scam. It’s Just scamming I... See more

Company replied

Rated 1 out of 5 stars

Rebtel appears to be a completely useless service, which takes money with no gaurantee of providing any reasonable service. The pitch is "You can still try to  call this number if you purchase W... See more

Company replied

Rated 1 out of 5 stars

The worst service I have ever received from any company. I have never subscribed but was trying their service. Then it said blocked call customer service. To unblock they demanded my credit card stat... See more

Company replied

Rated 1 out of 5 stars

I developed 10 new users for Rebtel and quite unexpectedly, instead of rewarding me, Rebtel locked my account! Rebtel promises users a bonus (10$ USD) for referring friends to sign up and top up. I b... See more

Company replied

Rated 1 out of 5 stars

I am writing to bring to your attention an issue I encountered while attempting to add credit to my account. During the transaction process, I received multiple "payment failed" messages.... See more

Company replied

Rated 1 out of 5 stars

I’ve been unable to make calls from Australia to Taipei even after buying $20 of credit with Rebtel. Can’t call anyone for support. Too hard. I rather arranged a international calling pack with my own... See more

Company replied

Rated 1 out of 5 stars

Absolutely Scam becareful,i recharged for someone abroad first time and it worked.However second time 20usd airtime did not go through and i reported to them.The system was showing a wrong number was... See more

Company replied

Rated 1 out of 5 stars

If you enjoy apps designed like a drunken scavenger hunt, Rebtel is for you. The user interface is horrifically unintuitive — basic features like dialing a number are hidden behind a maze of b... See more

Company replied

Rated 1 out of 5 stars

I made a 5of $16.49 to Ghana for an emergency family meeting over the phone. My brother didn't get the top-up. I reached out to Rebtel for cancellation and refund, but I was told I have to wait mo... See more

Rated 1 out of 5 stars

Fraudulent company. Once you buy top up, they take hold of your card details and put you on auto top up where you can’t cancel. Read the good reviews, it’s all generic paid reviews. Don’t... See more

Company replied

Rated 1 out of 5 stars

It is advertised that you can call Portugal but you cannot. After paying $20 they told me to get another number and that the number I dialed was “flagged” but I was calling the US Embassy and there is... See more

Company replied

Rated 1 out of 5 stars

Ugly, inefficient, DO NOT WORK. The function "show your number" DO NOT WORK. So when you call someone in Europe, this person receive a phone call from an unknown number from Greece, Malta, Hu... See more

Company replied

Rated 1 out of 5 stars

Worst service ever. They will not show you the price in your country currency first and they will charge you according to US dollars and you will get charged alot in your currency and then when you g... See more

Company replied

Rated 1 out of 5 stars

DO NOT west your time and your money. I purchased the plan, unable to make a call. Failing/error. Contacted customer support. Despite they answered right away, but they could not resolve it. "At this... See more

Company replied


Company details

  1. Internet Service Provider
  2. Computer Accessories Store
  3. Mobile Network Operator
  4. Phone and Internet Service
  5. Software Company

About Rebtel

Information provided by various external sources

Rebtel Details

Written by the company

Company mission
Rebtel is on a mission to create the best possible international calling service ever. That means high-quality calls, low prices, no hidden fees, caring customer service, all possible connections, and more—basically fixing everything sucky about telecommunications!
Save on calls
Rebtel saves you 90% on your international calls. Each friend gets their own unique local number - no contracts, no hidden fees, and no monthly charges. First call free!

Contact info

3.4

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long experience

Long experience. Good service.

3 February 2026
Rebtel logo

Reply from Rebtel

Hi Klant, Thank you for your feedback! We’re glad to hear that you’ve had a good experience with our service over a long time. Your feedback encourages us to keep improving and to continue providing the best service possible. Thank you for choosing Rebtel!

-Mark Lowell

Rated 1 out of 5 stars

Avoid this company at all costs!!

Avoid this company at all costs. They made unauthorized deductions from my account for four months. Despite contacting support to stop the payments and demand a refund, nothing has been resolved. It has now been six months with no refund in sight. They are completely dishonest—don't waste your money. Stay away!

3 September 2025
Unprompted review
Rebtel logo

Reply from Rebtel

Hi Irene, We’re very sorry for the trouble and unexpected charges. This isn’t the experience we want for our users, and we’d like to make it right. Please provide your ticket number so we can investigate the charges and follow up on your concern to ensure it is fully addressed.   

-Mark Lowell

Rated 1 out of 5 stars

I installed Rebtel specifically to…

I installed Rebtel specifically to avoid high calling costs while abroad. I purchased subscriptions/credits and genuinely believed that my calls were being made through the Rebtel app.

Unfortunately, it later turned out that the calls were routed through my mobile provider instead, without any clear warning or notification in the app. As a result, I received a phone bill of €750 from my provider. Had it been clear at any point that the calls were not going through Rebtel, I would have stopped immediately.

What makes this especially frustrating is that I actively tried to prevent high costs by using Rebtel. The app gave me the impression that I was calling safely via their service, while in reality that was not the case. Discovering this only after receiving such a high bill feels extremely unfair.

I am currently in contact with Rebtel to understand what went wrong and how this will be resolved. I will update this review once it becomes clear how Rebtel handles this situation.

6 February 2026
Unprompted review
Rebtel logo

Reply from Rebtel

H there, We’re very sorry to hear about your experience and understand how upsetting the unexpected bill must have been. This isn’t the experience we want for our users. Our customer support team will be in touch soon. In the meantime, please share your ticket number so we can check your case.

-Mark Lowell

Rated 5 out of 5 stars

Rebtel international call quality is…

Rebtel international call quality is very good, it prices are affordable, reliable, connection quality is good. thanks

29 January 2026
Rebtel logo

Reply from Rebtel

Hi there, Thank you for your feedback! We’re glad to hear that you find our international call quality, pricing, and reliability excellent. Your kind words encourage us to continue improving and providing the best service possible. Thank you for choosing Rebtel!

-Mark Lowell

Rated 1 out of 5 stars

scam

scam
everything works so smoothly, they take payment and make you subscribe very sneakly and then the APP doesnt work and calls dont work either. Impossible to log in again or cancel subscription.

reply: I already contacted costumer service, the acc is blocked for whatever reason and therefor impossible to cancel a membership i do not want. The pay as you go didnt even work because of a so called "flagged number" like you only got excuses and no real service.

4 February 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi there, We’re very sorry for the frustration you’ve experienced with your account and understand how upsetting this must be. To help resolve this quickly, please provide your ticket number so we can review your account and assist you directly.
  
-Mark Lowell

Rated 5 out of 5 stars

very good service.

very good pricing.

31 January 2026
Rebtel logo

Reply from Rebtel

Hi there, Thank you for your feedback! We’re glad to hear you’re satisfied with our service and pricing. Your kind words encourage us to continue improving and providing the best service possible. Thank you for choosing Rebtel!

-Mark Lowell

Rated 1 out of 5 stars

Avoid.

I gave my number and paid for £5 credit. I called a number, the app did not work. It locked me out. Support did not answer.

4 February 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi Marc, We’re very sorry for the trouble you’ve experienced. The app should work properly, and we want to help you get it back up and running. Please provide your ticket number so we can review your account and help resolve this issue.   

-Mark Lowell

Rated 5 out of 5 stars

it’s great

great good good

28 January 2026
Rebtel logo

Reply from Rebtel

Hi there, Thank you for your feedback! We’re glad to hear that you had a great experience with our service. Your kind words encourage us to continue improving and providing the best service possible. Thank you for choosing Rebtel!

-Mark Lowell

Rated 1 out of 5 stars

Rebtel is not a company it is scam I…

Rebtel is not a company it is scam I warn people about there scam which they have scam me more than 10 times do not save you details to rebtel people because I have done this mistake and now I can not reach anyone for help and they were keep charging me for unknown number so be aware of rebtel.

4 February 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi Faisal, We’re very sorry for the trouble and unexpected charges you experienced. Rest assured, Rebtel is a reputable company, and we are committed to providing a safe and reliable service for all our customers Please reach out to us at [email protected] so we can investigate the charges and help resolve this issue.   

-Mark Lowell

Rated 5 out of 5 stars

had a very good experience with had a very good experience with Rebtel. The call quality was clear and stable, and I didn’t experience any drops during my conversations. Setting up and using the servi

had a very good experience with Rebtel. The call quality was clear and stable, and I didn’t experience any drops during my conversations. Setting up and using the service was quick and easy, and everything worked just as described. The pricing is fair for the quality they provide.
Overall, I’m very satisfied with the service and will definitely use it again. I’d recommend it to anyone looking for a reliable international calling service.

30 January 2026
Rebtel logo

Reply from Rebtel

Hi there, Thank you for your feedback and kind words! We’re glad to hear that you had a smooth experience with our service. Your recommendation means a lot to us, and we’re glad to have earned your satisfaction. We look forward to continuing to provide you with reliable service!
  
-Mark Lowell

Rated 5 out of 5 stars

My experience is excellent because the…

My experience is excellent because the service is good and transparent

28 January 2026
Rebtel logo

Reply from Rebtel

Hi there, Thank you for your feedback! We’re glad to hear that you had an excellent experience with our service and transparency. Your support encourages us to continue improving and providing the best service possible. Thank you for choosing Rebtel!
   
-Mark Lowell

Rated 5 out of 5 stars
Rebtel logo

Reply from Rebtel

Hi there. Thank you for your kind words and for taking the time to leave a review. We’re glad to hear you’ve had a smooth experience using Rebtel. Your feedback is appreciated and helps us continue to improve. -Trixie

Rated 4 out of 5 stars

It's easy and convenient. Thanks

Good to use. But, I felt that it's a bit expensive than the others. Thanks.

29 January 2026
Rebtel logo

Reply from Rebtel

Hi there. Thank you for your kind words and for taking the time to leave a review. We’re glad to hear you find the app useful. We appreciate your input regarding pricing and will take it into consideration as we continue improving. -Trixie

Rated 5 out of 5 stars

a few months experience

I've been using Rebtel many times these last months, and never had problems.
The quality of the communications is excellent.
✨👌

29 January 2026
Rebtel logo

Reply from Rebtel

Hi there. Thanks for your feedback! We’re thrilled to hear you’ve had a smooth experience over the past months and that you’re enjoying excellent call quality. We really appreciate you sharing your experience. –Trixie

Rated 5 out of 5 stars

My calls to Germany are always…

My calls to Germany are always uninterrupted

28 January 2026
Rebtel logo

Reply from Rebtel

Hi there. Thank you for your kind words and for taking the time to leave a review. We’re glad to hear your calls to Germany are always uninterrupted. Your feedback is appreciated and helps us continue to improve. -Trixie

Rated 5 out of 5 stars

Excellent service

28 January 2026
Rebtel logo

Reply from Rebtel

Hi Paul. Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve. -Trixie

Rated 5 out of 5 stars

Very good service

Very good point

26 January 2026
Rebtel logo

Reply from Rebtel

Hi Samual. Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve. -Trixie

Rated 1 out of 5 stars

Folks beware of this company with…

Folks beware of the company with fraudulent business practices rooted in their T&Cs.
Because of a technical defect I was only partially able to use their services. First they accused me of unfair usage when I made 9 phone calls when on an unlimited subscription service and then they said the problem was due to a faulty phone line when I used my phone line with my carrier with no problems.
Scamming ingenuous customers in one thing, but putting insult to injury by lying to them is quite another

30 January 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi there. We’re very sorry to hear about your experience and understand your frustration. This is not the service we aim to provide. Please contact us at [email protected] with your account details so our team can review the issue and help find a fair resolution. –Trixie

Rated 5 out of 5 stars

Excellent service and everything so far.

Excellent service and everything so far.

29 January 2026
Rebtel logo

Reply from Rebtel

Hi Arindam. Thank you for your kind words and for taking the time to leave a review. We’re glad to hear you’re enjoying our service and that everything is going well so far. Your feedback is appreciated and helps us continue to improve. -Trixie

Rated 5 out of 5 stars

No panic to connect to your love one's.

The connection with friends and family abroad is more valuable.

3 February 2026
Rebtel logo

Reply from Rebtel

Hi there. Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that our app is helping you stay connected with friends and family abroad. Your feedback is appreciated and helps us continue to improve. -Trixie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look