It’s a useful app. What I find inappropriate is the app directly accessing one’s bank account without consent. I thought recharging my account should be initiated by me. The app simply tops up the cre... See more
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Jakobsbergsgatan 16, SE-111 44, Stockholm, Sweden
Replied to 94% of negative reviews
Typically replies within 24 hours
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Avoid this company at all costs. They made unauthorized deductions from my account for four months. Despite contacting support to stop the payments and demand a refund, nothing has been resolved. It has now been six months with no refund in sight. They are completely dishonest—don't waste your money. Stay away!

Reply from Rebtel
I installed Rebtel specifically to avoid high calling costs while abroad. I purchased subscriptions/credits and genuinely believed that my calls were being made through the Rebtel app.
Unfortunately, it later turned out that the calls were routed through my mobile provider instead, without any clear warning or notification in the app. As a result, I received a phone bill of €750 from my provider. Had it been clear at any point that the calls were not going through Rebtel, I would have stopped immediately.
What makes this especially frustrating is that I actively tried to prevent high costs by using Rebtel. The app gave me the impression that I was calling safely via their service, while in reality that was not the case. Discovering this only after receiving such a high bill feels extremely unfair.
I am currently in contact with Rebtel to understand what went wrong and how this will be resolved. I will update this review once it becomes clear how Rebtel handles this situation.

Reply from Rebtel
Rebtel international call quality is very good, it prices are affordable, reliable, connection quality is good. thanks

Reply from Rebtel
scam
everything works so smoothly, they take payment and make you subscribe very sneakly and then the APP doesnt work and calls dont work either. Impossible to log in again or cancel subscription.
reply: I already contacted costumer service, the acc is blocked for whatever reason and therefor impossible to cancel a membership i do not want. The pay as you go didnt even work because of a so called "flagged number" like you only got excuses and no real service.

Reply from Rebtel
I gave my number and paid for £5 credit. I called a number, the app did not work. It locked me out. Support did not answer.

Reply from Rebtel
Rebtel is not a company it is scam I warn people about there scam which they have scam me more than 10 times do not save you details to rebtel people because I have done this mistake and now I can not reach anyone for help and they were keep charging me for unknown number so be aware of rebtel.

Reply from Rebtel
had a very good experience with Rebtel. The call quality was clear and stable, and I didn’t experience any drops during my conversations. Setting up and using the service was quick and easy, and everything worked just as described. The pricing is fair for the quality they provide.
Overall, I’m very satisfied with the service and will definitely use it again. I’d recommend it to anyone looking for a reliable international calling service.

Reply from Rebtel
My experience is excellent because the service is good and transparent

Reply from Rebtel
Good to use. But, I felt that it's a bit expensive than the others. Thanks.

Reply from Rebtel
I've been using Rebtel many times these last months, and never had problems.
The quality of the communications is excellent.
✨👌

Reply from Rebtel

Reply from Rebtel
Folks beware of the company with fraudulent business practices rooted in their T&Cs.
Because of a technical defect I was only partially able to use their services. First they accused me of unfair usage when I made 9 phone calls when on an unlimited subscription service and then they said the problem was due to a faulty phone line when I used my phone line with my carrier with no problems.
Scamming ingenuous customers in one thing, but putting insult to injury by lying to them is quite another

Reply from Rebtel

Reply from Rebtel
The connection with friends and family abroad is more valuable.

Reply from Rebtel
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