AR

Ariane

United Kingdom

Reviews

Review of Rebtel

Rated 1 out of 5 stars

Folks beware of this company with…

Folks beware of the company with fraudulent business practices rooted in their T&Cs.
Because of a technical defect I was only partially able to use their services. First they accused me of unfair usage when I made 9 phone calls when on an unlimited subscription service and then they said the problem was due to a faulty phone line when I used my phone line with my carrier with no problems.
Scamming ingenuous customers in one thing, but putting insult to injury by lying to them is quite another

30 January 2026
Unprompted review

Reply from Rebtel

Hi there. We’re very sorry to hear about your experience and understand your frustration. This is not the service we aim to provide. Please contact us at [email protected] with your account details so our team can review the issue and help find a fair resolution. –Trixie

Review of Thomann Music

Rated 5 out of 5 stars

THOMANN WHERE CUSTOMERS MATTER

I am sitting here waiting for the second day I a row for a delivery from Thomann using DHL
DHL is literally not contactable and Thomann advised to collect the shipment from the depot which is over 30 miles away. Upon my objection they announced that it was MY CHOICE To shop with Thomann.
Listen up folks: It is YOUR CHOICE to shop with Thomann.
Where is the zero star button?
Reading through the other customer reviews it appears that Thomann is desperately trying to get rid of their long-term customers of which I am one.
I understand that Thomann has no influence of the working practices of third party logistics suppliers and will revise my review, because in my long-term experience with this company where they do have the power they do everything they can to satisfy their customers. Thank you Thomann.

5 December 2025
Unprompted review

Reply from Thomann Music

Hi Ariane,

Thank you for taking the time to share this. We are genuinely sorry that you’ve spent two days waiting and that this has caused so much irritation.

Shipping times are estimates based on the carrier’s information, and during the holiday season delays can unfortunately occur when local depots become overloaded. Our suggestion to collect the parcel was never meant as an obligation — only as an optional way to speed things up. You are absolutely welcome to wait for the courier to complete the delivery as usual.

We also regret that our communication felt dismissive. That was not our intention, and we are truly sorry that this experience made you feel undervalued as a long-term customer.
Please contact us at [email protected] with your order details. We would be happy to further review your case.

Your Thomann team.

Review of Leather Company

Rated 1 out of 5 stars

Appalling customer service

The first sheepskin rug that I bought from this company was of excellent quality which encouraged me to buy another one. This was a huge mistake as I soon had to find out after receiving a filthy rug of something losing its hair. When I called the company to report this mishap their attitude was aggressive and rude. They asked me to return the faulty item on my expense and when I stated that it would be their responsibility to cover for the cost of return they only provided a label to print out and after I stated that I need a QR code since I do not own a printer they never came back to me.

6 September 2025
Unprompted review

Reply from Leather Company

Hi Ariane,

Thanks for your review. Please could we advise that all our return links include QR codes which are automatically emailed to you once you complete the return form. Please be assured that we always take product quality issues seriously and cover return costs for any item found to be faulty.

I understand that you may have overlooked the QR code which was sent to your email and apologise for your poor experience with us this time. Please reach out to our customer service team on 0121 622 5000 and we will do our very best to help you.

Kindest regards,
The Leather Company Team

Review of British Gas

Rated 1 out of 5 stars

Submitted my meter readings nothing…

Submitted my meter readings nothing shows up on my account. No chance to get in touch with anyone.

14 October 2021
Unprompted review

Reply from British Gas

Hi Ariane, sorry to read you're not able to see anything on your account. you've not left any details for me to have a look into this. Can you please get in touch over Facebook or Twitter with your details & include #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Lisa

Review of The Leasehold Advisory Service