The GLD Shop Reviews 51,813

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and appealing designs of the jewelry, noting that the items often surpass expectations for their price point. Consumers highlight the excellent finish, substantial weight, and overall premium feel of the pieces. The accessible pricing, frequent sales, and special deals contribute positively to the perceived value. The business receives accolades for its customer service, with reviewers frequently mentioning the team's friendliness, responsiveness, and eagerness to resolve issues. Consumers appreciate the wide selection of products and the ease of finding items that suit their personal style. While opinions on order processing are mixed, the quality and pricing of the products, combined with strong customer support, generally lead to high levels of satisfaction.

Based on these reviews

Rated 4 out of 5 stars

I recently ordered from GLD and overall I’m really happy with my experience. The jewelry looks great — the finish, weight, and design feel way more high-end than I expected for the price. My chain arr... See more

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Rated 4 out of 5 stars

GLD is on a whole different level. The shine hits instantly, the design is clean, and the quality screams premium the moment you put it on. This isn’t just an accessory — it’s a statement. Every detai... See more

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Rated 5 out of 5 stars

I initially waited way too long long for the order read a few poor reviews and was told by friends the company was a sham . After getting a response from customer service and follow up the order was... See more

Rated 5 out of 5 stars

Friendly customer service that’s eager to help & quick to fix any mishaps that may occur during exchanging or returning an item. Responds in a timely manner as well so that’s very appreciated! Their p... See more

Rated 5 out of 5 stars

The quality of GLD jewelry is absolutely brilliantly beautiful. Nice weight, sparkling gems. The necklaces, pendants and clasps all have a perfect weight, texture and feel. They look like the real de... See more

Rated 5 out of 5 stars

I was especially pleased with the discount that I received, thank you for that. Prior to placing the order I corrected two errors. One Bracelet the length was incorrect, secondly I was being charg... See more

Rated 5 out of 5 stars

I’ve gone through plenty of jewelry businesses online & so far this is by far the best one. I’ve gotten an iced ankah pendant & chain from them, so far it hasn’t faded, tarnished or shown any signs of... See more

Rated 5 out of 5 stars

This exchange program is fantastic! You have two options: a store credit plus $10 bonus or a refund. Additionally, you can use that $10 bonus to exchange for something else by shopping in the return p... See more

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Rated 1 out of 5 stars

Not only did they not even deliver the $360 chain, but they just stopped responding to my messages after they said they would help and make ts right. Here we are, I'm scammed outta my money. They said... See more

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Rated 5 out of 5 stars

Previously, I left three stars, customer service reached out to me and went above and beyond they not only gave me a discount code, but gave me a $25 gift card and another representative reached out... See more

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Rated 5 out of 5 stars

Honestly I only write positive reviews when appreciation and thanks is appropriate. This was my fourth order with GLD. Typically i order 3-5 pieces at a time... Quality 10/10. Value 10/10. Customer se... See more

Rated 5 out of 5 stars

Great selection. Smooth transaction. Great prices& special deals. (Search& research for months now for real quality jewelry ,tarnish free, yellow gold that can be wore everyday(even swimming) without... See more

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Rated 5 out of 5 stars

I absolutely love The GLD Shop. They have fantastic prices for wide range of quality pieces. I have added so much to my jewelry collection since I’ve discovered them. I’ve only returned one item b... See more

Rated 5 out of 5 stars

*5/5 Stars* "I'm absolutely in love with GLD products! 💎✨ Their jewelry is stunning, and the quality is top-notch. I've purchased several pieces, and each one has exceeded my expectations. The att... See more

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Rated 5 out of 5 stars

We just received our order yesterday & we are very happy with it! Exactly what I expected, good quality & looks great! I ordered a mens tennis necklace & a diamond chain for my sons birthday. I think... See more

Rated 5 out of 5 stars

Absolutely amazing experience! The quality of the jewelry is outstanding beautifully crafted and clearly made to last. What really sets this shop apart, though, is how well they take care of their cus... See more

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Rated 5 out of 5 stars

I was hoping for good quality but GLD even delivered far better than expected. The pieces were stunning and my wife loved the rose gold it really complemented her asian skin tone very well.

Rated 1 out of 5 stars

I sent in a return/ exchange and haven’t received anything back it’s been over a month now. I have reached out numerous ways and times and have gotten no response but they always send emails and text... See more

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Rated 5 out of 5 stars

Received an email with current promotions, found a skull necklace that will be perfect for my 13 year old Goth daughter's birthday later this year. Bought now while on a one day sale and will keep unt... See more

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Rated 1 out of 5 stars

They try to trick people into thinking they are getting good deals on diamond chains but if you look at the materials in the items labeled diamond, diamonds are not listed but instead CZ stones which... See more

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Rated 5 out of 5 stars

I had a fast customer service reply to my problem and then my issue was quickly and very easily solved by customer service in just a few simple steps. They kept me up to date with each process of what... See more

Rated 4 out of 5 stars

I bought the 2mm rope chain and the nail cross pendent together and it looks really nice. Delivery was actually really good and came earlier than expected. Personally for me, the 2mm is a little too... See more

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Rated 5 out of 5 stars

The variety of chain sizes and styles as well as the quality to price ratio are the main selling points. It's durability that's not prohibitively expensive. But they could make it simpler to understan... See more

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Rated 5 out of 5 stars

I loved my piece but unfortunately it has become completely discolored and unfixable, the gold plating completely wore off and looks green. UPDATE: they contacted me and are working to make it right.... See more

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Rated 5 out of 5 stars

Product exceeded my expectations. The quality was nice & the shipping speed was good. Initially, I thought there might’ve been a problem w/ the item, & after looking a little closer found the item t... See more

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Rated 1 out of 5 stars

I’ll start with the fact that their customer service team is horrible. I ordered 3 things and received the wrong order each time, then to get an exchange you have to pay extra out of pocket. The chat... See more

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Rated 1 out of 5 stars

Got a Rope chain that came in after the expected arrival date when i paid for faster shipping. That wasn’t even the worst part, a week into wearing the chain it breaks off completely while im literall... See more

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Rated 5 out of 5 stars

Incredible experience, excellent prices. During cyber week there was an insane 50% off sale I got the 5mm Cuban link chain and a pair of earrings for about 105. Then out of nowhere a representative te... See more

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Rated 5 out of 5 stars

The GLD Shop is my absolute go-to for chains and jewelry. I buy from them all the time for my husband, myself, and other family members, and I’m always impressed. They offer a first responders d... See more

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Rated 5 out of 5 stars

I have become a frequent buyer we absolutely love the products and the quality of all our purchases just got some more items for our son for Christmas and he absolutely loves them as well! I would rec... See more

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Rated 1 out of 5 stars

Horrible and misleading website. Two codes were presented as part of the marketing scheme but when one goes to buy and check out, they don’t work. Additionally, the $2.99 fee for packaging and transpo... See more

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Rated 5 out of 5 stars

After I did my shopping and was narrowing down my choices for the best value I got contacted by Laura asking if she could assist me to move forward. She explained me how discounts are applied an... See more

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Rated 5 out of 5 stars

GLD is a 5 star business when it comes to making jewelry, they have top notch products with a wide range and variety. Not to mention then prices are amazing with deals of a lifetime. Different codes a... See more

Rated 5 out of 5 stars

Signed up for texts and emails for additional benefits (free chain). Was not able to activate this. I probably did something wrong but not clear what steps to follow and not able to go back and star... See more

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Rated 3 out of 5 stars

The product itself was great but the customer service wasn’t really. There were two peole who really helped me were Venice and Nick. Otherwise everyone just didn’t answer the questions I needed to, to... See more

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Rated 4 out of 5 stars

Pricing is amazing, great deals and it doesn’t take forever to come in, I haven't received mine yet but it does say within a few days which is great. Over all a great place to get your bracelet and ne... See more

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Rated 5 out of 5 stars

I'm just amazed by this alpha era black iced out watch. It's almost like the character flash delivered 🚚 my watch to me in person. Because shipping was/is next level fast. Most definitely looking for... See more

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Rated 4 out of 5 stars

I received an empty box, but the company made it right. The box with the tennis bracelet had the bracelet in it, however the other box, that was supposed to have the Pittsburgh Steelers charm in it on... See more

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Rated 5 out of 5 stars

Bought this chain during Black Friday. Not too into jewelry, and wasn't looking for an investment piece (solid fine metal), but rather something nice just to wear to work and out around the city, and... See more

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Rated 5 out of 5 stars

I bought the gold micro tennis bracelet and I’m honestly really impressed. The bracelet looks even better in person—super shiny, well-made, and very elegant. It feels high quality and sits perfectly o... See more

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Rated 2 out of 5 stars

Try and do exchanges and they will charge you extra??? After arguing with them to not charge extra they send instructions to place everything in box even though 1 of the 2 items is all you need to cha... See more

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Rated 5 out of 5 stars

Was skeptical about it but i Saw good reviews and im glad i Purchased i order 2 bracelets and a pair of earrings nice selection simple yet crisp looking! I dont like flashy but i do enjoy a Stateme... See more

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Rated 5 out of 5 stars

I've never been one to buy jewelry so I'm thankful that my husband just wanted a chain. Of course with the holiday seasons, a sale comes along from time to time. Coming to this website has grabbed me... See more

Company replied


Company details

  1. Jeweler
  2. Fashion Accessories Store
  3. Jewelry Designer
  4. Jewelry Store
  5. Men's Clothing Store
  6. Online Marketplace

About The GLD Shop

Written by the company

Built From The Ground Up!

The GLD Shop is a Miami-based, International Lifestyle Jewelry Brand, specializing in both Classic, Fully Iced and Customized Chains, Pendants, Bracelets, Watches, and other accessories for both Men and Women. We stand behind our quality and offer a lifetime warranty on all our jewelry products.

Founded in the streets of Pittsburgh in 2015, our Vision has always been to Inspire others to Innovate, Work Hard and Give Back. Today, the brand is popularized by collaborations with the world’s top athletes, entertainers, and music artists, as well as licensing partnerships with the NBA, NFL, MLB NCAA.

We hope that you are or will become part of the GLD Gang by repping the brand. But, no matter, join us in always being the best you can be, enjoying life, and inspiring others to do the same


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

52K reviews

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Rated 5 out of 5 stars

I was able to finally secure the watch…

I was able to finally secure the watch I’ve been eyeing for 3 years hoping it wouldn’t discontinue after being sold out so many times, only was able to purchase because of receiving a great discount that I couldn’t deny after seeing the watch go for so much normally.

13 February 2026
Rated 1 out of 5 stars

I want a refund

Why didn't I get a verification notice or anything I got a message saying your address is not verified

13 February 2026
The GLD Shop logo

Reply from The GLD Shop

Hello Derrick

We regret that you didn't receive a verification notice when your order was placed, and we are very sorry for any panic this may have caused.

After review, I see our team was able to cancel this order per your request in live chat today, and it was confirmed that your order would be refunded. For all refunds, we ask to allow up to 7 business days for them to reflect on your account.

I would like to follow up with you by email to ensure you are fully satisfied, as your satisfaction is our utmost priority. We thank you for this feedback and for this review.

Kind regards

Rated 5 out of 5 stars

Easy to find exactly what I was looking…

Easy to find exactly what I was looking for. This is a gift for my grandson and have just ordered so I can only review on the experience. Great-looking necklace purchased at a good price with free shipping and gift box/pack. Can’t wait to review the actual product.

13 February 2026
Rated 4 out of 5 stars

Easy to access and shop

The shopping experience was seamless. I was confused on how to navigate the site but the customer service I received made it much more easier.
Their range of products and the product details being specific is something I would commend.

4 February 2026
Unprompted review
The GLD Shop logo

Reply from The GLD Shop

We're glad you enjoyed your experience and found our product details helpful! We appreciate your feedback regarding the site's navigation and are happy our customer service was able to assist you!

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