The Gym Group Reviews 30,689

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the helpfulness and kindness of certain staff members, highlighting their positive impact on the gym's atmosphere. Some reviewers specifically mentioned trainers who are dedicated and create varied, motivating workouts. Also, some consumers value the availability of a variety of classes. However, others express concerns about staff attitude and lack of customer service. A few consumers report instances of unprofessional behavior. Some reviewers mention issues with gym cleanliness, maintenance of equipment, and the availability of sanitizing supplies. Also, some consumers report about the disturbing loud noises and lack of soundproofing. Finally, a few consumers express concerns about overcrowding and limited equipment during peak hours.

Based on these reviews

Rated 4 out of 5 stars

The gym in Glasgow West End is excellent. Not too busy (other than Saturday and Sunday late mornings). Great facilities in good order and clean and very helpful staff and good qualified personal tra... See more

Rated 3 out of 5 stars

Convenient and ok but 2 big issues to improve: Wifi does NOT work (Uxbridge road); its not a temporary problem, it almost never works and 4G does not work either there, so please upgrade your broadb... See more

Rated 3 out of 5 stars

If you want to pay up front for a 9 or 12 month saver package, be aware that you cannot then add Yanga water to it...apparently its too much trouble for them! Minus 1 * Also it seems that any improv... See more

Rated 5 out of 5 stars

"I started working with Aaron as a complete beginner, feeling pretty lost in the gym. He’s been instrumental in building my foundation and technique from the ground up. Thanks to his coaching, I now f... See more

Rated 5 out of 5 stars

I've had 2 visits here on a guest pass, I've always trained in bodybuilding gyms all my life, but after 2 visit to the gym group on Laira Bridge Plymouth, I'm hooked I'll be joining up in early Febru... See more

Rated 5 out of 5 stars

Training with Barbara at The Gym Nottingham has been an absolute game-changer! She always gives her best and knows exactly how to make every session challenging yet enjoyable. There’s never a dull mom... See more

Rated 1 out of 5 stars

Like training in NORTH KOREA no atmosphere pure silence when training pluse staff only want know you if in there classes or booking them to train you .last week a heard member off staff joining in wit... See more

Rated 5 out of 5 stars

I can only base my 5stars on the Midsummer Norton GYM 🏋️‍♀️.unfortunately i was only in the area for 5days and got a 5day pass which was good value..but it was excellent the Amount of equipment avail... See more

Rated 2 out of 5 stars

Some staff at Purley Way Croydon are very unfriendly & seem to be favour their friends or certain members who use the gym. Sometimes, damaged equipment isn’t repaired or replaced quickly. Th... See more

Rated 5 out of 5 stars

Wahid’s flexi stretch class at Surbiton is great. You can really feel the stretch and it’s a great way to start to recognise each muscle group and learn where your own strengths and weaknesses are. Wa... See more

Rated 1 out of 5 stars

Avoid this gym -Meanwood, Leeds. Read the negative reviews on Google, it would have loads more but the workers there gang up and flag most negative reviews to remove them. Mandy gets her simps to get... See more

Rated 1 out of 5 stars

An evening of rest shattered :'( by loud thuds heard to resident flats that reside above The Gym Group North Harrow affecting residents peace & mental health. Proper sound proofing needs to be insta... See more

Rated 2 out of 5 stars

There just isn’t enough equipment to cope with peak times. Having 103 people in the gym and one leg extension machine is poor. I am going to have to go elsewhere after being here since it opened :(... See more

Rated 5 out of 5 stars

Visited today as was staying with family nearby (membership for any gymgroup) signed up for a class and it was great. Ross was welcoming, good structure class and other members nice too. Always a bit... See more

Rated 5 out of 5 stars

I've been a member at The Gym Group since late last year and it's been such a great experience. I've been doing the Legs, Bums & Tums class regularly since December. The class is fun, challenging... See more

Rated 4 out of 5 stars

Honestly putting the actual gym aside (because gyms are meant to be clean, and having working equipment) the staff are amazing. Namely Nife, she is one of the kindest gym staff members I've ever come... See more

Rated 4 out of 5 stars

Good manager (Emma) tries really hard, let down by other staff but holds the place together. Equipment is ok, generally clean but if Emma isn't in then you have no chance of even seeing any other sta... See more

Rated 1 out of 5 stars

After switching from a gym group in my hometown to the one in Digbeth upon moving into uni has overall left a disgusting impression. Weights are thrown all over the place, you could find 26kg dumbbell... See more

Rated 2 out of 5 stars

Good range of equipment, however, membership has been cancelled and moved gym's, due to it always full of clearly under 16s, who have lied about their age. Proof of age should be required when sign... See more

Rated 2 out of 5 stars

Do Not Freeze your account at The Gym Group - 100% waste of money. First how come freezing your account comes at a cost of £7/mo for not using the gym equipment. Absolute fraud basically stealing peop... See more

Rated 1 out of 5 stars

Very unprofessional staff. A male staff member entered the female changing room without clear consent. No one gave permission but he still entered. This made me feel extremely uncomfortable and unsafe... See more

Rated 2 out of 5 stars

the gym group I went to my local gym in perry bar one stop shopping centre B42 1AA just for a quick workout while I was there I couldn't by notice two men was praying like a muslim mosque down stairs... See more

Rated 1 out of 5 stars

The Gym Group on London Oxford Street is a dump that closes for “circumstances beyond our control” all the time. Members are not refunded for the days the gym is closed. It’s rundown and unclean when... See more

Rated 1 out of 5 stars

Once again, extremely loud vibrating thuds heard from The North Harrow Gym Group to resident flats above where vulnerable, young and elderly people live disturbing their sense of peace at home. Numero... See more

Rated 1 out of 5 stars

Signed up on lunch break but pin wouldn’t work. Sign outside doesn’t say this. Called management who were sat doing nothing and she said tough, wait outside despite being shown payment and membership.... See more

Rated 1 out of 5 stars

Extremely loud thuds heard from North Harrow Gym group this evening. No rest for residents living above the gym group. Shame on you Gym Group causing massive disturbance to residents affecting their p... See more

Rated 2 out of 5 stars

Free weights area small and basically always has people siting/standing looking at their phones. Had a few people making phone calls while on cardio machines or just walking about. Little gym etiquett... See more

Rated 1 out of 5 stars

UPDATE: 25/02/2025. Also found guys selling drugs and using steroids in this gym. Disgusting. Manchester Oxford Road. Found a man and woman having sex in the Changing Rooms and Filming it. Found... See more

Rated 3 out of 5 stars

The only gym I've joined (a lot) where the place closes annually for 2 whole days to update, really necessary? Other gyms work around this and dont shut up shop. They close Boxing day , also unneces... See more

Rated 1 out of 5 stars

Devastingly piercing loud thuds heard from North Harrow Gym Group to resident flats above on a Sunday at 20:43. Please do provide proper sound proofing acoustics on ceilings, pillars and walls to com... See more

Rated 1 out of 5 stars

Takes forever to get things fixed. Display panels on rowers haven't worked for months and no apologies/explanations given. Windows never cleaned (same bird poo been there for years). Insult to injury... See more

Rated 2 out of 5 stars

Cheap but their app shows half of capacity yet when you arrive you cant get on anything and uts rammed, id hate to see it full, itd be a crush hazard. No staff visible half the time, when there is and... See more

Rated 1 out of 5 stars

If you visit this place avoid CURTIS WATSON at all costs, he is disgusting and will put you down and be really unkind to you. He thinks it's acceptable to degrade women and their appearances while wor... See more

Rated 1 out of 5 stars

No rest for the wicket during the holiday period. Extremely extortionate piercing loud thuds coming from North Harrow Gym Group coming to resident flats above where vulnerable, elderly and young peo... See more

Rated 1 out of 5 stars

The dregs of London gyms. Attracts all the wronguns and drug dealers from nearby areas who race from gym to gym on their dodgy motorbikes to do their dodgy business. The staff at the gyms are definite... See more

Rated 1 out of 5 stars

The gym in harringey is horrible managed by random people who ho doesn’t know anything about customer service . The equipments are old and not kept well maintained , the layout is very bad no spa... See more

Rated 1 out of 5 stars

Contact form is nearly impossible to find. Even after you find it, no matter what category you choose, you will get an automated email that points to some useless FAQs and a closing paragraph saying... See more

Rated 2 out of 5 stars

The staff is very non cooperative. The machines needs regular greasing because of excessive usage, when ever I point out the staff always say everything is fine. Dumbells are mostly spread out in gym... See more

Rated 1 out of 5 stars

Honestly one of the worst gyms I’ve ever stepped into. In my experience, the Gym group Fulham feels dirty, disorganised, and completely neglected. The staff come across as rude and full of attitude,... See more

Rated 1 out of 5 stars

Not a bad place to train however the hygiene and sheer stench of some members is unbelievable, management being told and posts being put and still nothing. Members moving off close machines for the ba... See more

Rated 5 out of 5 stars

I used to work out alone because I was too introverted to join group classes. But thanks to Reza who helped me get started, I finally tried one and it made such a difference! Exercising with others... See more


Company details

  1. Gym
  2. Fitness Center
  3. Fitness class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info


3.5

Average

TrustScore 3.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lamar Williams is brilliant

Lamar Williams is brilliant.
Been a regular at this gym since it has opened, and recently had signed up for some PT sessions with Lamar to work on some technique cues. He is knowledgeable, supportive, friendly and driven in helping me achieve my goals, would highly recommend.
The gym itself is clean and well equipped, with friendly staff too.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

This is by far the worst gym experience I have ever had.

I have been paying for an Ultimate membership for the past few months, which includes 4 guest passes per month. Sounds good on paper but in reality, it’s a complete joke. The guest pass codes constantly do not work. I invited friends multiple times, only for them to be refused entry because the system failed. It was embarrassing, frustrating, and a total waste of everyone’s time. What exactly am I paying for?

The condition of the building is even worse. Every time it rains, the gym leaks like a broken roof warehouse. There are colourful buckets scattered everywhere to collect dripping water, it honestly looks ridiculous and completely unprofessional. This is not what you expect from a gym charging premium membership fees.

To make matters worse, the gym is frequently temporarily closed because of these leaking issues. As a paying member, it is unacceptable to arrive ready to train only to find the place shut due to ongoing maintenance problems that clearly have not been properly fixed.

For the amount of money charged for an Ultimate membership, the service and facility standards are shockingly poor. Basic systems don’t work, the building is not properly maintained, and members are left disappointed again and again.

I strongly advise anyone thinking of joining this Doncaster The gym to think very carefully before signing up. Save your time, save your money, and avoid the frustration.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Reasonable adjustments and disability support

Im an OT and have supported an individual to access the gym group. The staff here have been nothing but supportive, making reasonable adjustments and being great humans. Ive seen how they interactive with disabled people and its truly wonderful to see.
This session will help my gentleman access health and the community, it really will change his life.
Thank you so much, the gym group are lucky to have you. Big shout out to Georgia and Emily

11 February 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

When I signed up for my membership, the manager recommended a free 1-month trial of the YANGA flavoured water subscription. He said it could be cancelled anytime, so I agreed to try it.

After tasting the water once, I cancelled immediately. Honestly, it was awful — very chemical taste with a terrible, unpleasant aftertaste.

A month later, I discovered that I had still been charged for the next month, even though I had definitely cancelled the subscription.

I contacted customer support, but they told me they couldn’t do anything and refused to refund me.

Very disappointing customer service.

If you’re planning to join The Gym Group, I STRONGLY recommend NOT signing up for the Yanga water subscription.

I FEEL THIS IS DECEPTIVE AND DISHONEST TOWARDS CUSTOMERS.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Honestly

Honestly, I’m annoyed I even signed up. For the prices they’re charging, this place is ridiculously small. It’s cramped, stuffy and feels like they’ve tried to squeeze every machine possible into a space the size of a bedroom. It’s uncomfortable the second you walk in and absolutely not worth the money.

The layout is so thoughtless it’s actually frustrating. Everything’s crammed together and randomly placed. Some parts feel weirdly performative too — like certain “booty/glutes” machines positioned right opposite the free weights — which just creates an awkward, over-sexualised vibe instead of a normal, safe space to work out. Most people just want to train, not feel self-conscious.

The staff experience hasn’t helped either. Some come across rude or unapproachable, and I watched a cleaner hover around and bother a woman on the treadmill for ages while she was clearly trying to work out. It felt uncomfortable and unprofessional to witness.

There’s barely any visible sanitation equipment, which is honestly concerning. I’ve already been feeling unwell since joining, so that doesn’t exactly inspire confidence about cleanliness.

Add in unanswered emails and no direct contact for the branch, and it just feels careless. For the cost and the location, this is really disappointing. We’ve gone without a gym here before — if this is the standard, it’s not an upgrade.

Right now, I genuinely wouldn’t recommend it.

STRATFORD BRANCH
Victory plaza

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Personal Trainer Experience

"I started working with Aaron as a complete beginner, feeling pretty lost in the gym. He’s been instrumental in building my foundation and technique from the ground up. Thanks to his coaching, I now feel 100% confident managing my workouts independently. Aaron doesn’t just show you what to do; he teaches you how to do it right. Highly recommend him to anyone looking to gain real gym confidence!"

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Once inside, you get a very good experience. Lots of variation of machines to use as well as free weights. Staff members are always around to help, without being too obvious. Very good value for money.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I can only base my 5stars on the…

I can only base my 5stars on the Midsummer Norton GYM 🏋️‍♀️.unfortunately i was only in the area for 5days and got a 5day pass which was good value..but it was excellent the Amount of equipment available and the Dumbbell area was very big never short of a bench and the venue itself was so clean around the GYM area and also the shower/Toilet facilities.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff especially from Michael

Went to the gym this morning and only had 30 mins . One of the staff Michael motivated me and took me through a whole session. I have learned so much today. Very helpful and welcoming person and it really made my morning. Shout out Michael thanks for being so lovely

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, I love this gym, very organized and clean, the equipment is very well updated, 100/100

5 February 2026
Unprompted review
Rated 1 out of 5 stars

BAD MANAGEMENT

Pros: Great location and solid equipment

Cons: Toilets are disgusting! several closures a month without any notification or email. Not enough plates. Clearly management doesn't give AF about members

3 February 2026
Unprompted review
Rated 2 out of 5 stars

Good range of equipment

Good range of equipment, however, membership has been cancelled and moved gym's, due to it always full of clearly under 16s, who have lied about their age.

Proof of age should be required when signing up. As an adult I want to use a gym which doesn't feel like being at school.

5 February 2026
Unprompted review
Rated 2 out of 5 stars

There just isn’t enough equipment to go around

There just isn’t enough equipment to cope with peak times. Having 103 people in the gym and one leg extension machine is poor.
I am going to have to go elsewhere after being here since it opened :( I spend half my work out waiting to get on things and feeling stressed.
The staff are lovely and proactive, but are up against it with equipment vs numbers and January joiners.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

The Gym Group on London Oxford Street…

The Gym Group on London Oxford Street is a dump that closes for “circumstances beyond our control” all the time. Members are not refunded for the days the gym is closed. It’s rundown and unclean when it is open, the toilets and bins are always overflowing, and they’ve had the audacity to increase the fee as well.

3 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look