The emerald pendant is really lovely, but the shipping took an additional two days. The little wait was justified, though, because the material was good. The color is vivid and deep.
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Review summary
Based on reviews, created with AI
Based on these reviews
Way since beyond this date Sept 1st 2025, I simply ordered an opal Pendant &,14 KY gold necklace for our anniversary & my wife's birthday ..YFN lost this Pendant & necklace to Amazon Atlanta & .. desp... See more
Company replied
Wrong item was sent to me and I have contacted YFN support several times to try and resolve and get the item I paid for. No communication back from them. Chased it every day and nothing. Terrible cust... See more
Company replied
To be honest there was a bit of a mix up with the ring I ordered but they did everything they could to rectify that, when the ring came it was beautiful but I realised I’d ordered it way too big and a... See more
I was extremely pleased with the customer service I received after my purchase. I needed to cancel my order do to personal reasons. They responded to my email request within 24 hours. Understood why... See more
Bought a necklace for my wife and it was too tight to fit around her neck and the clasp was so small she could not put it on if she wanted to. I took me weeks to get information on how to return the... See more
Company replied
I am so disgusted with my experience. I bought my item and paid for express shipping over 2 weeks ago and was told I would receive it within a week. My item has STILL not shipped and it is impossible... See more
Company replied
No response from customer service, and I paid for faster shipping, it’s been a week and have not received the item that I ordered. No response from customer service, and got 2 tracking numbers that h... See more
Trying to return an item, the Facebook "business"chat doesn't work (it's just a bit with only a few prompts that run you in a circle. nobody has responded to my emails on how to return it. The chat o... See more
Made purchase for an anniversary gift and shipping was promised for 5-7 days and company is in Hong Kong and it items still did not arrive after 8 days.Do not patronize YFN unless you dont care when y... See more
Company replied
I have ordered a bracelet for my wife for our anniversary few days ago but never received any response from them regarding the delivery. I have received a confirmation email and that's all. I tried... See more
Company replied
The necklace is well-made and feels cozy. The quality is steady and reasonable for the price, even though it's not outstanding.
I paid for express shipping which claims the estimated delivery date would be 06/03/2025 - 06/08/2025. As of 6/5 the order is still stuck in processing. I do not believe I will get my order by the e... See more
Extremely horrible quality. Very apparent they are manufactured in some factory in Asia....looks nothing like the description and photos on the website. Also, they make it very complicated to return t... See more
Company replied
I ordered a pair of gold paper clip earrings. They showed a picture of a girl wearing the earrings, but when I got them they were really, really small. In my opinion that is very misleading about th... See more
I had a terrible experience with YFN and would never buy from them again. I accidentally placed an order using an old address and immediately contacted their customer service to correct it. Instead... See more
The 10K gold urn necklace from YFN is a heartfelt keepsake. Its design is both beautiful and meaningful.
I ordered 3 necklaces on the 2nd of March. My order was supposed to been delivered on the 7th of March. I received 2 necklaces on the 24th. Still waiting on the 3rd necklaces. Now the site is saying t... See more
Company replied
Please don't buy anything from yfn. Their customer service is very poor and they don't care about you. I ordered Engagement 💍 and I never get it.They are scammed. I am pained Please don't make the sa... See more
Company replied
My other half bought me a beautiful ring from here and even got it engraved. He paid for express shipping but after ordering we waited past the original expected delivery date. When I emailed and... See more
Company replied
Currently waiting for an order to arrive, I have reached out several time to non-existent customer service when ive asked for updates (ive been waiting 10+ days with nothing so far) & growing more... See more
Company replied
I ordered a necklace with a girl and dog charm arrived so late I did not like the quality of the item it felt so cheap my contacted to ask about how to return I was just messed about for two days that... See more
Company replied
2 weeks ago I ordered a necklace. De delicate supposed to be 4 days. Om nov 21 we were over 6 days. Now we are over 14 days. I still don’t have my package.
My custom tiny turned out beautiful! I would order again!
Great customer service. Great jewelry my wife absolutely loved it.
Company details
Written by the company
Founded in 1998, Yafeini Co., Limited is a jewelry company designed to offer people personalized and custom-made jewels that convey their own feelings. Jewelry, we believe, is more than a shiny piece, but is about emotional engagement, beautiful memories, joyful moments. Life has meaning because of all the memories. We are here to help you beautifully keep them within a jewelry.
Contact info
UNIT2, 22/F., RICHMOND COMM. BLDG., 109 ARGYLE STREET, MONGKOK, KL, HK, 999077, HK, China
- +86 15356976182
- [email protected]
- yfn.com
2.7
Poor
188 reviews
Replied to 61% of negative reviews
Typically replies within 1 month
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Trying to return an item
Trying to return an item, the Facebook "business"chat doesn't work (it's just a bit with only a few prompts that run you in a circle. nobody has responded to my emails on how to return it. The chat on the website is the same way. Uploaded a picture and a video and still no response. The item is new, unworn not even tried in. I just want to return it.
9 February 2026
Unprompted review
The necklace is well-made and feels…
The necklace is well-made and feels cozy. The quality is steady and reasonable for the price, even though it's not outstanding.
18 January 2026
Unprompted review
Brilliant
To be honest there was a bit of a mix up with the ring I ordered but they did everything they could to rectify that, when the ring came it was beautiful but I realised I’d ordered it way too big and again they were brilliant and sent me another ring in the correct size which fits perfectly, brilliant customer service, they were so polite and helpful. also the box the ring came in was almost as nice as the ring itself.i would definitely recommend.
10 January 2026
Unprompted review
The emerald pendant is really lovely
The emerald pendant is really lovely, but the shipping took an additional two days. The little wait was justified, though, because the material was good. The color is vivid and deep.
8 December 2025
Unprompted review
Way since beyond this date Sept 1st…
Way since beyond this date Sept 1st 2025, I simply ordered an opal Pendant &,14 KY gold necklace for our anniversary & my wife's birthday ..YFN lost this Pendant & necklace to Amazon Atlanta & .. despite my requests to recover a debit card charge of $ 317.12, I've been denied & assured a re-shipment of the item has occured. It's now 12/1/25 & they're just as lost as their lies & bad business practices - NO NECKLACE .. NO REFUND !!!! I'll keep trying but YFN Jewelry of China SUCKS !! NEVER, other anything from this fraudulent company ...
1 December 2025
Unprompted review
Reply from YFN Jewelry
Dear John,
Greetings!
First of all, we would like to express our sincere apologies for the loss of the 14K gold necklace you previously ordered, as well as the delay in resolving the refund and re-delivery issues. We deeply regret that this has caused you a very poor shopping experience.
After verification, the items you ordered after early September 2025 were lost due to an unexpected incident in the logistics process. The re-delivery we promised earlier has been implemented, and the new package was sent out at the designated time. According to the current system records, the package has been successfully delivered on the 13th. Please kindly check and receive it.
If you have not received the package or have any questions about the products, please feel free to contact our dedicated customer service (Contact Information:[email protected]) at any time. We will verify and handle the matter for you as soon as possible.
Once again, we apologize for the inconvenience caused by this incident. Thank you for your understanding and support. We will continue to optimize our services to prevent similar issues from happening again.
Best regard
Zoey
After 2 weeks no package
2 weeks ago I ordered a necklace. De delicate supposed to be 4 days. Om nov 21 we were over 6 days. Now we are over 14 days. I still don’t have my package.
29 November 2025
Unprompted review
I ordered a necklace with a girl and…
I ordered a necklace with a girl and dog charm arrived so late I did not like the quality of the item it felt so cheap my contacted to ask about how to return I was just messed about for two days that kept saying that they can't find my account or that I need to talk to custom services which I was already talking to any way they've told me now that they unable to refund me my money . Only if I was in China because that's the only place they do refunds not to the UK would not order from this company ever again I wish I didn't also found the exact same necklace on Amazon for less than half the price of what I paid... customer service is really non-existent it's like just talking to a robot or computer it just repeats itself constantly so don't really get anywhere with waste of time and money
18 November 2025
Unprompted review
Reply from YFN Jewelry
Hi Bridget,
We are very sorry that our product did not meet your expectations and that the return process was inconvenient. Could you please provide a picture of the product you received? We can then check if there is anything you are dissatisfied with. We have already emailed you to see if any compensation is available. If you would like to return the product, we will do our best to arrange this for you. One of our colleagues has already emailed you; please check your emails regularly. We wish you all the best and will continue to improve our service.
Best regards,
Zoey
Currently waiting for an order to arrive...
Currently waiting for an order to arrive, I have reached out several time to non-existent customer service when ive asked for updates (ive been waiting 10+ days with nothing so far) & growing more concerned by the day of the legitimacy of this site/ company!!
Terribly disappointed by my experience so far & worried its far from over as Currently they've taken my money, I have no item or way of knowing when it will arrive & have had zero help from their custoker service team (if they even have one!)
20 November 2025
Unprompted review
Reply from YFN Jewelry
Hi Cassandra,
We sincerely apologize for the inconvenience caused during this period.
We found that you ordered the exquisite crystal pendant necklace. The system shows that the package was successfully delivered on November 20th. Have you received it yet?
In your previous email communication, we checked and found that we informed you of the specific delivery time via email. We are very sorry that due to recent high shipping volume, you received the package some time after placing the order. We will discuss whether we can offer you some compensation for the delay. If you have any questions, please feel free to contact us.
Best regards,
Jenny
I ordered a pair of gold paper clip…
I ordered a pair of gold paper clip earrings. They showed a picture of a girl wearing the earrings, but when I got them they were really, really small. In my opinion that is very misleading about the product. I am not pleased!! They were not described as very small hugger earrings!
4 November 2025
Unprompted review
Great customer service
Great customer service. Great jewelry my wife absolutely loved it.
30 October 2025
Unprompted review
Please don't buy anything from yfn
Please don't buy anything from yfn. Their customer service is very poor and they don't care about you. I ordered Engagement 💍 and I never get it.They are scammed. I am pained Please don't make the same mistake I made.
5 October 2025
Unprompted review
Reply from YFN Jewelry
Dear Top Notch,
Thank you for contacting us. We sincerely apologize for not receiving your ordered ring, which is not what we want our customers to experience.
After searching our system, we were unable to locate your order record. To better serve you, could you please provide more relevant information (such as your order number and email address)? If you haven't received your order, we encourage you to contact us via email at [email protected] so we can understand the situation in more detail and investigate the latest status of your package.
We value your feedback and hope to resolve the issue as quickly as possible. We look forward to hearing from you so we can assist you as quickly as possible.
Thank you for your understanding and support.
Best regards,
Linda
Non existence customer service
Wrong item was sent to me and I have contacted YFN support several times to try and resolve and get the item I paid for. No communication back from them. Chased it every day and nothing. Terrible customer service. Zero regard for customers. Avoid this company.
1 October 2025
Unprompted review
Reply from YFN Jewelry
Dear Dave:
Thank you for contacting us. We sincerely apologize that you received the wrong product; this is not the experience we expect from our customers.
After searching our system, we were unable to locate your order record. To better serve you, could you provide more relevant information (such as your order number and email address)? If you have not received your order, we encourage you to contact us via email at [email protected] so we can review the situation in more detail and investigate the latest status of your package.
We value your feedback and hope to resolve the issue as quickly as possible. We look forward to hearing from you so we can assist you as quickly as possible.
Thank you for your understanding and support.
Sincerely,
Linda
Made purchase for an anniversary gift…
Made purchase for an anniversary gift and shipping was promised for 5-7 days and company is in Hong Kong and it items still did not arrive after 8 days.Do not patronize YFN unless you dont care when you get it !
17 September 2025
Unprompted review
Reply from YFN Jewelry
Dear Jeff,
Thank you for your patience and understanding. We sincerely apologize for the delay in shipping your order.
Because your order is a custom bracelet, the production process may take longer than for regular products. The longer delivery time has also caused a delay in your order. We deeply regret this and hope for your understanding.
To improve the customer experience, we are working hard to optimize the production process and will choose faster shipping methods as soon as possible to ensure that future orders can be delivered on time. Your feedback is very important to us. If you have any suggestions or compensation, please contact us. We will be happy to address your concerns.
Thank you again for your understanding and support. We wish you all the best!
Sincerely,
Linda
Did no receive my order, and no update or response
No response from customer service, and I paid for faster shipping, it’s been a week and have not received the item that I ordered. No response from customer service, and got 2 tracking numbers that have not update since last week, plus one of the tracking numbers is going to the wrong address, I’m starting to think that this so called jewelry store, is a complete scam. Do not recommend , go and buy it somewhere else
14 August 2025
Unprompted review
Impossible Returns
Bought a necklace for my wife and it was too tight to fit around her neck and the clasp was so small she could not put it on if she wanted to. I took me weeks to get information on how to return the product and then they said "send it back to China" and, by the way, you cannot use any of the major carriers like FedEx, DHL, or UPS. So literally, put it on a slow boat to China.
7 July 2025
Unprompted review
Reply from YFN Jewelry
Dear PAUL,
We sincerely apologize for the trouble you encountered during the return process. We understand the importance of return services and are committed to providing you with more convenient solutions.
We have sent detailed return instructions to your email. Typically, you can choose to use USPS for returns, which is both economical and relatively quick. If you find this method inconvenient, we are more than happy to provide you with other return options to ensure your experience is as smooth as possible.
Please check your email, and if you have any questions or need further assistance, feel free to reach out to us. We are dedicated to serving you and ensuring that your issues are resolved promptly.
Thank you again for your understanding and support, and we wish you a pleasant day!
Best regards,
Linda
Terrible
I am so disgusted with my experience. I bought my item and paid for express shipping over 2 weeks ago and was told I would receive it within a week. My item has STILL not shipped and it is impossible to reach customer service. They told me it would be shipped this Monday, it is now Wednesday and STILL nothing. Never buying from here again and wouldn’t recommend anyone else to either.
2 July 2025
Unprompted review
Reply from YFN Jewelry
Hello, Morgan,
First of all, I sincerely apologize for the inconvenience caused by the delay of this order. Due to the recent increase in order volume, we need to produce orders in the sequence they were received, which has resulted in a few days' delay in shipping your order. We fully understand the inconvenience this may cause you and sincerely apologize for it.
We are pleased to inform you that your order has been successfully delivered. To compensate for the trouble caused by this delay, we have sent you an email containing compensation information, hoping it will be of some help to you.
We promise to speed up the order production process in the future to ensure that packages are delivered to you in a timely manner. Your satisfaction is very important to us, and if you have any comments or suggestions, please feel free to contact us, and we will be happy to assist you.
Thank you again for your understanding and support, and we wish you a pleasant life!
Sincerely,
Linda
Dishonest
I paid for express shipping which claims the estimated delivery date would be 06/03/2025 - 06/08/2025. As of 6/5 the order is still stuck in processing. I do not believe I will get my order by the estimated date and I'm not happy I paid extra for express shipping for nothing. The site is misleading as it appears it will ship from IL but it's actually shipping from China. Their 24/7 customer service is also a lie, as when I emailed them for support I received an out of office/after hours reply. I'm happy to update this review if I end up receiving my order by the correct date, but so far I've been less than impressed and I feel like the entire company is dishonest and misleads their customers. As of now, I will shop elsewhere in the future and I'm pretty sure I'm going to have to dispute these charges to get a refund.
30 May 2025
Unprompted review
I was extremely pleased with the…
I was extremely pleased with the customer service I received after my purchase. I needed to cancel my order do to personal reasons. They responded to my email request within 24 hours. Understood why I needed to cancel. They said the order will be canceled and fully refunded to my original form of payment. I was treated as well before the sale to cancelation of the order
22 May 2025
Unprompted review
Bad customer service
I have ordered a bracelet for my wife for our anniversary few days ago but never received any response from them regarding the delivery.
I have received a confirmation email and that's all.
I tried to email them or message them using WhatsApp with no success.
This is very disappointing to have such experience with the customer service when you pay a lot for real gold.
27 May 2025
Unprompted review
Reply from YFN Jewelry
Dear Barsan,
Thank you for contacting us and sincerely apologize for the unpleasant experience you had with us. As our products are handmade, this may have caused a delay in shipping. In addition, we are very sorry that we may not be able to respond to your message in time due to our weekend break.
Our customer service team has contacted you about the status of your order and we expect to ship it within 24 hours. We appreciate your understanding and patience.
If you have any other questions or need further assistance, please feel free to contact us. We are always here to support you.
Have a nice day!
Sincerely,
Linda
Extremely horrible quality
Extremely horrible quality. Very apparent they are manufactured in some factory in Asia....looks nothing like the description and photos on the website. Also, they make it very complicated to return the items.
1 November 2024
Unprompted review
Reply from YFN Jewelry
Dear customer,
Thank you very much for contacting us and sincerely apologize for your unpleasant experience. We deeply regret that you are not satisfied with the product you received. Please be assured that each of our items is handmade by experienced craftsmen and carefully designed by a dedicated design team. We are always committed to providing customers with high-quality products and services.
In order to better understand your specific problem and make improvements, we very much hope that you will contact our customer service team. You can get in touch with us at the following email address: [email protected]. We will listen carefully to your feedback and do our best to solve the problem you encounter.
Your satisfaction is very important to us, we look forward to hearing from you and hope to provide you with better service.
Best wishes,
Linda
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