Mostarle Reviews 219

EDIT december 30 th: Got the M terminator after 30 days, built-it, 4 to 5 hours, some parts are flaky but overall fun thing but a lot of swearing EDIT: I got an answer and packages is on it's wa... See more

Fantastic quality if all the parts come. Sent an email to request missing parts, I listed down missing part numbers and requested them. I waited 6 weeks for an email reply requesting I take a photo o... See more

I ordered Dec 11 Order # MO27454 - and have not heard back that this has even shipped -even though they say it will ship in 10-15 days. They know these are Christmas gifts and should not disappoint an... See more

I placed an order in December for 3 items, of which only 2 arrived. I've tried emailing, calling and using the contact us section on their website but no one has responded - I either want the item sen... See more

Ordered in December as a gift but still not received. Have tried contacting the company but no response. Update: Item has now arrived over a month later (having incurred £7 postage fees along the wa... See more

I am the proud recipient of 3 Mostarle puzzles. The butterfly, mayfly and dragonfly. I have finished the Mayfly and it is beautiful. Just finishing the butterfly and I will post pics! All of my... See more

A real challenge of a puzzle! The creators clearly want to test your skills with all kinds of clever building techniques. It’s insanely addictive and incredibly satisfying to work on a project like... See more

I ordered the Spider with plasma ball. There was long time where I did not get any information about my order. However I personally wrote Mia via Discord and after that message, my order started t... See more

Initially I experienced delivery delays due to a packaging issue but contacting Mostarle support was easy and their response fast and efficient. Excellent customer service. I was able to track my parc... See more

Update - Items returned to Kong Kong as agreed with Paypal to receive refund. Items however undeliverable as address provided does not accept mail. Awaiting Paypal final decison, should be a full re... See more

Ordered 2 items on 3 Dec. Received confirmation immediately and payment taken. However no communication since and items haven't arrived. Have emailed but not had an answer. Looks like I've been co... See more

I've placed my order beginning of December (6th), received an e-mail, saying the order has been shipped, on 22nd Dec and still haven't received anything. The tracking website remains the same - "shipp... See more

Order MO19583. This was ordered on 29th November. As others had said no communications to say about a delay. Only today do I get an email to say it is finally being shipped, so will not arrive in time... See more

This is a significant step up for collectors who are tired of thin, stamped metal sheets. The Terminator-M uses thick, cast alloy parts that feel rugged and permanent. I gave it to my father, a retir... See more

Excellent quality all around. The material is strong but breathable, and it hangs beautifully. According to the given measures, it fits perfectly. It is uncommon to find this kind of work at this pric... See more

Ordered December 4th 2025. It was supposed to be in transit I have contacted Mostarle after no tracking number was supplied. They eventually gave be an Evri tracking number but Evri have never receive... See more

Same experience here. Charged over a hundred dollars to my credit card over a week ago and never heard from them again. Tried contacting them via email, Facebook, Instagram, and their website and rece... See more

Ordered from this company beginning of December, with estimated delivery within 10-15 working days. Contacted them several times with no response. To this day I have not received the Christmas pres... See more

Order MO14755 on 14 November 2025. Arrived on time, opened on Christmas, checked parts and a whole bag of nuts S2 were missing (35). This small bag of nuts holds most of the model together so I cann... See more

I ordered an item on the 28th November. Money taken and order confirmation received. Delivery promised within 10-15 working days, despite being in the UK. No update since I have contacted them twice... See more

Well two days ago I finally received my Mostarle package and guess what? Not what I ordered. I ordered the Terminator M and the Cyberpunk Plasma Ball Spider. I received the Terminator M, and a s... See more

Placed an order in November for a Birthday Gift for the beginning of December, downloaded recommended app to track order, as no email confirming dispatch had been sent. First attempt showed a pair of... See more

My order MO17740, placed on November 26, 2025, has only been partially delivered (half). The Christmas gift my son really wanted is still listed as "ordered" and hasn't been shipped. My emails remain... See more

Ordered an item. It got delayed because christmas peak. Wanted to cancel it. Sent over 10 emails during a period of 2 weeks. No answer. During the 2 weeks they posted an update on their instagram... See more

I placed an order on 2 December with a 10-15 working day delivery time. My order hasn’t even been dispatched yet. I sent an e-mail last week and have heard nothing back. My order clearly isn’t going... See more

Ordered 2 sets on Dec 4 for Christmas #MO23537. Received initial notification that ordered was received and could be tracked on Shop. Since then, there have been no updates and no responses to my ema... See more

Im so disappointed to get a notification that my items are just getting shipped today, ensuring they will not be here by Christmas. They are shipping several days after they were supposed to, and inte... See more

No shipping information, not replying to messages, hides behind the SHOP app. No idea if item will arrive before Xmas so will try to get a refund. Not had any contact back through the various means... See more

I placed an order on 28 November, and the payment was taken immediately. However, 2 weeks later I still haven’t received any shipping information. I’ve tried contacting the company twice, but ha... See more

2 products bought for Christmas 2025. On opening, went through contents thoroughly as instructed and found missing nuts, essential obviously to hold everything together. 5 emails, several attempts... See more

Paid expediated shipping. Still no product days after promised Delivery date. Customer service impossible to reach then after numerous platforms they finally reply promising refund for shipping and... See more

It unfortunately looks like I’m in the same position as many on here. I placed my order on the 5th Dec for a Christmas gift. After sending email still no update. (MO24020).I’ve still not quite got to... See more

I ordered on 29 November and despite many pre Christmas deliveries to my address, you emailed me on 19 December stating my package had failed to deliver 😲. I replied to your email on 20 December. You... See more

Ordered in November for a christmas gift - per the lame shipping site, it's still waiting (In CHINA) for carrier pickup. Have tried to email with no reply - when i checked my card transaction history,... See more

I ordered two kits on the 10th of December, and 11 days later, it still hasn’t been shipped yet. It has been radio silence since receiving my order confirmation, despite their website stating 10-1... See more

Order number MO21868: I ordered on 1st Dec and have had no information on delivery. This is a Christmas present for my son and is still listed as 'waiting information'. Your products look amazing and... See more

I placed my order on the 10th (order #MO27240) and have received no updates since, despite emailing. I understand from the other review responses that there are delays, but how long are the delays? So... See more

I placed an order (#MO18808) with this company on 11/28. Now it's 12/20 and I have no gift, no money, and no idea if the product I ordered will ever arrive. I've emailed them three times with no r... See more

This company is a scam. No order update, not answering emails. Nothing. I think police complaints are needed. Compile screenshots of their site, their Instagram and your orders and address the police... See more

Orders MO 27777, MO27782 and MO27837. Due to your long delivery times and lack of customer support for emails, I reluctantly request cancellation of the above three orders and a full timely refund.... See more